Worst customer service period! Had to drop of vehicle first thing in the morning and they waited…read moreuntil the very end of the day do work on it after hours. I asked why I had to drop it off if they knew it would be until the end of the day, she just said over and over "All day appointment". She couldn't care less. I will never go there again!

Worst service I've ever experienced, not to mention shoddy workmanship. Simple windshield…read morereplacement for a Honda sedan, had to be performed in the shop because it had to be re-calibrated after install. First appointment I was blown off by the tech doing the work. Waited at the shop for over 30 minutes before getting notice that he decided to return to Portland. I had this appointment scheduled weeks in advance due to my busy schedule. Technician #2 replaced the windshield but used wrong clips, broke mirror cover, and other clips broke because they were defective and was left with a very noisy ride. Windshield continuously popped and creaked once I got on the road. Thought the adhesive needed time to cure but problem didn't go away. Before all of this, the vehicle was very quiet, all you could hear was the normal road noise. I called back, had to go through warranty services now, was assigned Pablo. We had to do a ride along to confirm noises were from windshield before we could schedule another appointment to have it 'fixed'. He was deafer than a doornail and couldn't hear anything but did confirm the broken mirror cover. He said he'd order one from factory and call me when that came in to get the windshield reinstalled. Weeks went by with no communication and when I called in, they said the claim was closed, said windshield was fine and there were no issues. I called BS on that and asked to speak with regional manager, Coral, who refuses to answer her phone, let alone return a call. She needs to be fired along with Pablo. I was sent Jr. manager Jeremy, who was very eager to win back my business. After yet another ride along he confirmed the noises, actually ordered the mirror cover (which had the broken clips still inside them). He also observed the shoddy install with the wrong clips, replacing them and other ones that had broken. He performed a bunch of other tests to make sure it was sealed properly, which it was. The ride home was quiet.....at least for ten miles. The noise returned and I recorded the audio. I contacted Jeremy, explained the noise was back and sent him the audio clip. He said he could faintly hear the popping and would like to schedule yet another appointment to confirm and reinstall the windshield. I have a long message history of Jeremy promising to finally do a mobile visit to my place of work to reinstall the windshield and clips so I didn't have to waste even more time at the shop. He said he'd even bring a spare windshield just in case he broke the one on there when we pulled it off. Two days before the appointment he directed me to go to the local Honda dealership to see if they could tell me where the noise was coming from and if this was a known issue with the vehicle. I thought this was strange but called the dealership nonetheless but was told they'd charge $185/hr. for any diagnosis performed. They also informed me that there was nothing special or particularly unusual about replacing these kinds of windshields. I called Jeremy back, informed him that unless they were paying for this service, it wasn't going to happen. Later that day I received a standard message from his company that the warranty repair was complete and there were no issues with the original install. He no longer took my calls or responded to my messages. Calls to Coral remain unanswered an nobody is being accountable for this horrible install. As of now, I'm left with a ruined vehicle in that the windshield constantly makes popping/creaking noises, which will only get remedied once they reinstall the windshield properly with all the correct fasteners. Can't tell you how pissed off I am. DO NOT EVER USE THIS COMPANY!!!! I've had 5 windshields replaced and I've NEVER had ANY issues with them. Zero noise, zero defects, nothing!!! I've asked for a refund and will be pursuing legal action on this. By far the worst customer service in standing by your company's product and services. Never been lied to my face like this before, then they double-down. Bunch of crooks, hope they go out of business. If you're an auto-body shop that uses these clowns, know that they're tarnishing YOUR reputation as well. You need to find someone else to contract with before it's too late!!!! Original install took place mid-January and now it's end of May and there is no resolution in sight.

Shortly after purchasing my BMW Z4 while adjusting my rearview mirror it fell off…read more I went to a glass shop only to find out the windshield had been damaged. The damage was hidden with black vinyl tape intentionally. After contacting previous owners they were also not aware, but was able to track records of repair done previously at Speedy Glass, through a claim filed with State Farm. This was prior to new owner taking over. There is not an option for 10 stars, if there was Charles Vickery, the General Manager, is deserving of 10 stars. He went above and beyond working with the previous owners State Farm agent. Due to ownership change and difficulties finding previous records it was a process. Charles made the decision to make sure I was treated more than fair. Without being able to determine exactly what happened he felt it was the right thing to do to make it right for me. I live in Portland, and they are in Salem. Instead of making me drive to them he set up for their tech to come to my house. He was going to cover the entire cost. Due to everyone working together I was overwhelmed with gratitude I wanted to contribute. We agreed on an amount that was a fraction of the total cost. Their tech, Tanner, showed up at my house Wednesday, August 26th and did an outstanding job. I now have a new windshield and met some extraordinary people. This was someone they could have walked away from and left me to find another company. Charles never gave me the impression this was even an option. He was there to make sure I was taken care of, went above and beyond. It is refreshing to know we still have some amazing people and businesses that really care more about their customers needs and values above their own. Thank you Charles Vickery, Tanner and Speedy Glass!

I recommend speedy Glass on 13th St. in Salem very highly. Unfortunately, for us we had to use them…read moretwice within 40 days. We happen to get rock chips which required windshield replacement both times. They contacted my insurance for me and handed over the phone to answer a few questions. Justin, the branch manager was efficient, professional, and personable. Jasmine at the desk was also very helpful.

Thank you guys so much for the awesome price. wonderful customer service. so convenient they come…read moreto your house. I was really impressed.

Excellent customer service! Came out to my house to fix a stuck window & did it within 24 hours…read more Couldn't recommend them more!

Stereo King always does an excellent Job. Perfect tint installations!…read moreAndy Recently Installed a Wolf Box Mirror Dash cam system as well as Anzo Smoked LED Taillights in my '24 Chevy Colorado perfect installation. Tinted Several Vehicles always perfect! Don't heist to use these Guys n Gals. You get the local quality Work you pay for! Great local people to support

This place is awesome! They got our rig in quick and they went above and beyond to accommodate us.read more

I was suprised to see the low rating for this shop so wanted to comment with my excellent…read moreexperience! Gerber is contracted with my insurance company so I was worried to come without vetting my own shop. Unfortunately, we have been in a few fender benders in the last few years so have had to utilize their services quite a few times. Each time the experience was extremely positive! I found Gerber to be responsive, professional, and reasonable! Now, I would choose to come here even if it cost more because their work is amazing. Each time our vehicle came back looking like new, and communication was excellent throughout the process. Don't let the bad reviews stress you out! Thanks Gerber :)

Recently I was in a fender-bender and Gerber Collision was EXCELLENT to work with. I keep my car…read moreIMMACULATE and it has never been in an accident, so I was crushed when someone turned into me. When I reported the accident, I asked my insurance agency about recommendations of who other policyholders were using in the area for body work and Gerber was one that was mentioned. The accident happened on a Sunday, but my car was still driveable so I went in on Monday. When I arrived, the parking was challenging as their space on Broadway is small, but I took it as a good sign that they were busy with all kinds of cars in all kinds of conditions around. One of the account reps greeted me and took a walk around my car with me to see all the damage. They looked at it from all angles and were very thorough. We had a good conversation (note that this is your opportunity to ask questions and point out things YOU see also). I waited while they immediately prepared an estimate. The wait for the estimate wasn't too long and they gave it to me to review. Once my questions were answered, they noted that I would need to get it approved by my insurance adjuster. They immediately sent it to the adjuster, and I called right away and was able to set up a rental car and leave my car at Gerber for them to begin finding parts and working on my car. I was so pleased with the progress that was made in just that one day. Just know that you, as the insured, have responsibilities that Gerber does not, but Gerber will let you know what you need to do. If you do it, you should have no problems with the progress of the car and the work to be done. My car was done in 12 days. As you may have surmised, I'm SUPER picky. I was worried that because I have a rather rare factory paint color (dark Olive metallic) I was worried that it wouldn't match. To my surprise it was PERFECT. The account rep in the beginning, when walking the car, said they had a really good paint department and that it was a challenging color, but talked about how they match paint and build layers. I was skeptical, but it was not necessary. It is truly an absolutely PERFECT paint match. I can't tell between the old and new paint. The damage was to my right front fender and passenger door. So not small areas, and with the rest of the car not being damaged, you would have noticed if the paint was 'off' even one little bit. Lastly, the passenger door was unable to open as the fender was pushed in and behind it. I asked them to make sure the door didn't squeak at all and was in perfect shape (as it had been before the accident). It turned out the door was not damaged, but when I picked up the car and looked it over before taking possession (they ask you to do that), I noticed the edge of the door was about a 1/6-1/8 of an inch below the edge of the new fender (yes, I'm picky and notice the most minute details that are 'off'). I went in and the office manager went back with me to see it and he said absolutely no problem to fix that. I did have to make another appointment, but they had it fixed in about 15 minutes. I was nervous about the fix as it was SO minor and everything looked so good that I didn't want to screw things up. But I knew it would have bothered me forever if I hadn't gotten it done. They did an EXCELLENT job. It now lines up evenly with the fender, just like before the accident. I highly recommend Gerber Collision. They were personable and professional and helpful in an extremely stressful time. They listened to my concerns and answered the innumerable questions I had, and weren't upset with my 'preciseness':). Plus, they ACTUALLY gave me my car back in pre-loss condition - which was my primary goal!

I spoke with Marlena and staff at the Salem MS Glass and scheduled a windshield install on my 1973…read moreCamaro. The install went super smoothly, a credit to the staff. Thx so much!!

Fast, friendly service for my auto glass repair. The Tech was even giving me suggestions on fixing…read morea cracked passenger side mirror, such as where to find a used one and bringing back for his company to place new one on at a very reasonable price. This is my second experience with this location and will highly recommend. Great quality for a reasonable price.

I am so happy that this Les Schwab is now offering oil changes. Back in the day, we had a local…read moremechanic at a local garage who we relied upon to keep our cars running well. Les Schwab is almost there as far as granting me the "feeling" that I am important and my safety is important. Friendly and efficient, with a large and comfortable waiting room, and no upselling. I schedule first thing in the morning so we are in and out in no time. Life is hard and I am grateful for this company who makes my life a little bit easier.

If you have an appointment you still have to wait almost two hours for them to start.read more

Picking up parts for the daughter's car repair. Prices were competitive and reasonable. Sign up for…read moretheir Rewards program for additional savings and offers. Location is easily accessible with plenty of parking. Helpful associates with little wait time. Now hiring if you're looking for a part-time gig!

Every time I come in here, I get awesome customer service. The one guy comes out to my truck to…read morehelp me find the light/fuse I may need replaced. (Robert, I think?) Everyone there is nice however. They are super helpful, will look up something you want or need to buy if they dont have it and are always eager to assist. Eric is super hot too, so if youre single, holla at the chick in the big ass, tall monster truck. (If not, disregard and pretend I didnt say a thing whenever you see me.)