UPDATE: I'm not looking to have an argument with the owner. Owners will say what they need to, and its his word against mine. I'm an intelligent 27 year old girl that knows how to take care of her nails and wouldn't "mess them up" on purpose like a dumb fool. The statement about "how short my nails can go" might give you a glimpse on how much YOUR opinion will be listened to here. I guess before I came in, I also didn't know how to take care of my nails. Ill try to upload pictures of my own pedicures and the one done here. Ill let the customers be the judge.
So I don't always review but I really wanted to review this nail salon. I have gotten pedicures, acrylics and gel manicure at different salons.
Firstly I want to say I have gone to nail salons all over California and even in different countries and theres always certain things I expect when I get a pedicure. I will review in terms of comparing to other pedicures I have gotten.
The atmosphere is stunning. They have done an amazing job with decorations, entertainment and ambiance. There was only the owner there at the time and he was very nice. Works hard for his business and really aims to do his best. Really admired his effort.
I was sat down into a chair and he went ahead and put the movie from the start so I could watch it. Someone walked into the salon (a male), signaled something to him and he said I'll be back. I actually 100% positive he was gone for more than 10 minutes with me alone at the salon just sitting in the chair. I had decided to get a manicure as well as it was pedi and mani for 30 so hands were placed into bowls. This was the first time I have gotten a manicure.
Overall the pedicure was enjoyable until we got to my heels. This PISSED ME OFF. I mean it just really made me angry. He said ok we need to upgrade you to other package only $5/10 (don't remember amount) more. I asked why? and he responded because your heels are too bad you haven't gotten a pedicure in a long time so we will need to upgrade to the next package, its no big deal only a little bit more.. blah blah. NO, i responded and we went back and forth and i said NO, no thank you. Do not take me for a fool or abuse my business to you. never in my life in 100s of pedicure has someone said they would not do my heels because I will not upgrade the package - disgraceful.
Honest no lie - he ran over the heel once - that was it and left it at that. I didn't say anything either since i didn't agree to "upgrade"
I asked to trim my nails shorter. He said sure. Didn't happen. Another business move - I mean doesn't your customer return quicker then? (not a fool to this behavior either)
Lastly, OPI nail polish lasts. I mean it really lasts 3 weeks AT LEAST. Its been a week and its already off most of the toes. The nail polish wasn't applied to the edge (which most salons do) either. I asked for flowers and the stone came off a flower within 1 day.
I will never ever do a manicure again- that was the first and last time. Fingers socked. nail file passed over once or twice (no shaping). nail polish applied. No top coat what so ever. One nail went bad while I was sitting there - he fixed it - when I got home it was ruined again. I use seche vite when I apply nails and my nail polish is perfect and shining for over a week - should have saved my 10 dollars and gone to buy another bottle of that!
I gave them a honest chance. I read reviews. I am a secret shopper by profession so I do honest good reviews and I depend on people's. I can say other places like Nice nails and this one across bank of america on spring street are two salons that are FAR better and charge the same prices!!! Sorry but I would never return nor recommend to my family or friends.
This is no way an attack on the owner - he was very nice. But being a business woman myself I respect he is trying hard to earn for his family but that doesn't mean you should take advantage of your customers. Explain what they will get done before they start (I would have skipped the mani and opted for the upgrade in pedi), listen to your customers when they request things (like trim nails), and don't leave your customer to sit and wait for you as you leave the location (not professional). read more