I would highly recommend Nu Era to anyone in need of HVAV service. Even though they were short staffed in tech support, they managed to send someone out the same day I called. The technician quickly diagnosed and fixed my central AC issue. It turned out the main drainage pipes just needed to be cleaned out. Fast, Efficient and professional service overall. read more

My central A/C unit was recently replaced by Nu Era Air Conditioning . I must say Michael and Rona have been very pleasant to work with. I was given an estimate, a scheduled date and time for installation and everything went as planned. His team showed up on time were professional and replaced my system timely. There were no hidden charges and Michael patiently answered all of my questions. I would highly recommend Nu Era to service your Air conditioning system you won't be disappointed. read more

Our kids are spoiled. When we moved to Pearl City we knew we needed AC. The house we bought came with window AC units but our electric bill was sky high. Eventually we decided to get split AC (and solar). My mom recommended NuEra AC. Michael the owner was awesome and so was his team. They came to our house to give us an estimate on what would be the best AC for our home. They also do our yearly cleanings and maintenance to make sure our units are 100%! They are quick to schedule an appointment and they service a wide area. I always recommend them to friends and family looking for AC and a reliable company. read more

Great techs and reasonable pricing for all services They are owner operated too which makes it great as you can deal directly with him if you have any questions. read more

Terrible service! Used them a year ago and I'm already having the SAME issues with my AC today! Wasted over $1k on the repair from Nu Era!

Erick came to our home today to fix our AC. I guess all it really needed was cleaning , but DEEP cleaning. We have 5 units and he was able to finish cleaning 3/5 in less than 3hrs. He had to open up each unit and pull out this huge blower to get off all the dust and build up. Erick was super kind and friendly to us. He even explained everything every step of the way. We've had another company come up and charge over over a grand and we got another quote for $3k. Ericks company only charged us $308 for everything. Super thankful that they aren't trying to rip people off! We're definitely going to use them from here on out for all our AC needs. read more

I got home from work and my wife ihad a project for me. It was to put a decorative backing behind the wall mounted thermostats we got with our new AC system. Being the broke-anic I am, I remove the thermostats and put the new covers on. Unfortunately while I was doing this I crossed two wires and shorted my new AC system out. I went from hero to zero in that short period of time. I called Nu Era immediately, hoping to catch someone (after hours). Fortunately, someone answered! And after explaining my situation, the owner (Michael), who took my call, had a good idea about what the problem was. He told me someone would be by to look at it. No kidding, just 15 minutes later, a tech showed up, crawled up in my attic, and quickly resolved the problem. The fuse protecting the main circuit board did its job and needed to be replaced. Literally a half hour after I killed my AC, they had it back up...after hours. I asked for an invoice so I could gladly pay for their service. The repair guy said they probably wouldn't even charge me for the visit. Wow. That's taking care of your customers. Honestly, I can count on one hand, the number of businesses I know of, that take care of people like that. I would gladly pay for that level of service to keep this great business around for a long time. read more

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Follow-up Service UNSAT. I had a great initial impression of this company. All I had written was true at the time. Now comes the follow-up service. Nonexistent. I am more than patient. Beginning in November, 2015 I called their office and e-mailed them with continued off putting. I was told to call back after Thanksgiving, then Christmas, then New Years, then I called February and was told they couldn't do anything at that time and to call back again in a month. March, April came and went. I called and e-mailed. FINALLY, Mike came out begrudgingly. He climbed a ladder to clean my filter and left!!! THIS IS THE COMPLIMENTARY 1 YEAR SERVICE. I was shocked. I CLEAN THE FILTERS!!! I was told there is Mold in the system and needs cleaning. I asked when that was going to happen and he said when he returns to do some moving of equipment for me. Well, I finally received an e-mail from his office telling me THEY ARE TOO BUSY TO HELP ME. It's now going on 8 MONTHS since I called them and they REFUSE to help me. THEY WILL NOT COME TO MY HOME. I was told his people are working a job on another Island and won't return for months. No one will wait this long. I have been MORE THAN ACCOMIDATING to their schedule since November. DO NOT EXPECT them to keep their contract. This is a sleazy company that takes the highest bidder first and IF TIME..... You. Go elsewheres for Sales & Service. I have sought out another Company and the owner will be at my home tomorrow night to do the estimate for my job. Again, Avoid Nuair. read more

The Summer of 2014 seemed to be more humid, hotter and stickier than we have ever experienced here. We felt fortunate knowing that our home has a ductless split-air conditioner system that has provided us with relief for the years that we've lived in our home and throughout this Summer. However, just before Summer ended, we noticed that one of our air conditioning units only circulated the air like a fan. The, once, cooler air that we felt before had disappeared. A number of our neighbors have air conditioning systems and during the Summer they had their systems serviced. We heard that there were some companies who were price gouging or were very slow in responding. Our neighbors all touted Nu Era as being professional, efficient, thorough and offers fair-priced quotes. So, we waited until last week before calling Nu Era for service. Earlier this week, we called to schedule an appointment with Michael who was nice enough to schedule us on Halloween morning. We were expecting the worst because we thought that he'd tell us we needed to replace a compressor. A new compressor would probably cost thousands. Michael was very prompt and courteous and diagnosed the problem quickly. Our quote was less than $700 which included problem detection and repair, freon refills, maintenance cleaning and time. We were relieved to hear that we didn't need an expensive repair or replacement. Michael recommended that we run our system at least once a week for 10 to 20 minutes to keep it running in tip-top shape. We're going to schedule all of our future maintenance with Nu Era Air Conditioning. read more

I use their services for my work place. We have two AC units that need routine upkeep. They help me keep a consistent schedule and their team is very accommodating and friendly! I find them a great value for their reliable service and sharing useful information on how to keep my business AC working at it's best! read more

Terrible terrible company! I left a 1st BAD review and they commented with complete utter LIES!!!!!! I would recommend Pacific Island Air, Hawaiian PRO Air Conditioning for ALL of your AC needs! DO NOT USE THIS COMPANY!!!!!! I've read the reviews left by others which sound like maybe if you're dealing with Michael (the owner) and NOT the incompetent and RUDE office staff you may have a wonderful experience! If you MUST use this company, ASK FOR THE OWNER!!!!!!! read more

Had to have another company, (Gordon Mechanical) come out two days after "repairs" we're done. No calls were answered, the tech didn't even call me back. Had no issues after Gordon Mechanical made the proper repairs. read more

I was really hoping to be able to give this business a higher rating. From the get go it was difficult to book an appointment. When I first called the office person said she could not book an appointment because she didn't have the calendar with her. She said she would call be back in an hour. An hour later I called her back and she said she would call me back in 30 min. Finally, the next day I got a call and scheduled an appointment. The technitions were great. They were knowledgeable and helpful. They explained everything in detail. They were quick and did the job fairly well. The technition went over the bill with me and explained everything. I was agreeable to the price and handed him my credit card. He informed me that thier card machine was down at the moment but I could call the office in a few days to see if they got it fixed. It's now been about a week and I called the office. The lady there told me that they do not accept cards (debit or cc) and never have. She said that I must pay in cash or check. She said I can send the check to the address on the top of my invoice and that was all. I expressed to her that no one ever told us that we needed to pay cash or check. She apologized, offered no solution to the problem and hung up. Be careful with who you do business with. read more

Michael is the best!!! Super responsive and was able to get our AC up and working the next business day! So grateful for him. Efficient, responsive and awesome! read more

Horrible company. Do not use. After a new installment they came back to inspect after a request to fix the unit. They would not saying it is working. A kid not even checking the unit under the unit. We have been playing for electricity that uses the compressor and no relief. So I called a different contractor who examined the a/c unit that opened the side showed me the problems and suggested chewing out the original installer Nu Era who said they may come out again. I will take photos of their work and complain to better business bureau and contractors association not to mention the a/c company. They are incompetent and not responsive so get a real estimate by a good installer. read more

Almost a month ago we messaged this company for a estimate on repairs. We were notanswered until a week later and still let the tech come to our home because our split AC wasn't working. He proceeded to go through the system came back with "you should replace the whole system. " he said he would get his supervisor to contact us with a list of "good, better, best, and the costs for installation and removal." He did get a email a few days later with one quote that was almost 4k. Then my husband noticed the tech left a mess. The pictures are posted. I emailed to request that a supervisor contact me. That was at least 2 weeks ago with no response. I don't think they take their customers serious or do they really care. read more

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Eric came out to see why my central AC would not run even after I changed the capacitor. He checked out the system and hooked up a hard start unit and that got the compressor going and the cooling started in less than an hour. When I received the bill I was surprise on the total cost even with the hard start part and his labor which was less than what I had paid other AC companies in the past. Gilbert read more

I've called several times a week (and left messages) for 3 weeks. Sent for a call on their website. All I want is a freaking estimate for split a/c in my home. No one has ever gotten back to me. I'm really disappointed because this place has the best reviews, which is why I continued calling for a few weeks. I was dead sent on getting these guys specifically! I've got another company coming to do an estimate this afternoon. They have good enough reviews and answered their phone and had me scheduled within the week after my first call. If it works out, I'll be posting my experience with them in my review here. I swear, it's like people don't need money anymore. read more

Nice guy, but I guess he's too busy. Made appointment for Mike to come out and do an estimate. He didn't show. Called him up to discover that he had forgotten. He DID come out, looked around, and told us he'd get some quotes out to us. That was more than three weeks ago. Called him again last week to remind him and he said "sure" without confirming contact info. Sent my email address via text message... Still waiting. Too bad I can't experience the great reviews posted here. read more

Excellent service... They respect your time and provide a professional service at a fair price. They where very thorough inspecting my AC unit, I recommend them highly. read more

Erick provided us with excellent service; polite, friendly, and showed up on time. Very reasonably priced with no tricky tactics. Even after we paid, he checked and tested making sure running good. He even gave me a DIY maintenance tips. Thank you!! I highly recommend Nu Era Air Conditioning!! read more

Absolutely the best service we've had from just about anywhere in a long time. We had an unexpected issue with our AC unit and called around 1pm. They were able to fit us in and were over and done with before 4:30pm! Not only was the price reasonable but the tech was very friendly and happy to help us understand why the problem occurred and how to avoid it. We hope we don't have any problems in the near future but if we do we would definitely call again and we will most certainly recommend to all our friends. That's how we heard about them! A recommendation from two friends. read more

Mahalo to Nu Era and technician, Ricky. If you're looking for a reliable, efficient and professional air conditioning service company, call Nu Era. Ricky arrived on time with a positive attitude of "I'm happy to be here and I know what I need to do." It was obvious to me Ricky knew what needed to be done without any wasted steps. The service invoice was less then I expected for two exterior units and 5 interior wall blowers. I'm looking forward to recommending Nu Era and Ricky to my neighbors and friends for all of their air conditioning needs. read more

We are very satisfied with Nu Era Air Conditioning. Our central air system was toast and other companies we requested quotes from gave us quotes that were all over the place and way out of our price range. Mike was very honest with reasonable pricing. The three men that came to install our new unit worked for almost 5 hours straight in the muggy heat. They were very professional and knowledgeable. We are so thankful for the service they provided! There was no way we could have handled this summer without our central air. read more

Great service. Knowledgeable technician. Cleaned my AC very efficiently. Was very helpful and accommodating when scheduling

Awesome customer service! Shopped around for a central ac change and was fortunate to find this company. We initially started our search for an ac change out in July but our ac finally died out. We called last week to have our central ac system changed out and they were able to come today! Other companies had a long wait time with no openings until January and other companies charged more for the same amount of seers. They were very accommodating and quick to install. Thank again! read more

Nu era Air did great on our Carrier split unit annual service. Everything was worked on precisely and cleaned throughly. Nothing but great things to say about their technician. read more

Fast and friendly service! They respond quickly to your needs. Prices are very reasonable! Business that truly cares about the customer!

I just finished helping my grandparents replace their split air unit that was destroyed by a gecko invasion. Of course, I got some help from Yelp. I collected three different quotes and Nu Era was in the middle. All quotes were for the same make and model units and included the same general scope of work. In addition to the fair price, what tipped the scales for us, was that the owner, Michael, was easily accessible, arrived promptly, and was very neat and tidy. He was also easy to work with and very respectful to my grandparents. Nu Era delivered everything as expected and on time. The two other workers who helped with the installation were also polite and hard-working. The company also offers 24/7 emergency services and travels islandwide. Not much else to say. My grandparents are relaxing in 30,000 btus of comfort. We had a really smooth installation. All good. Oh, and they even built a gecko barrier to help prevent future attacks to the outdoor condenser. I plan to have my own a/c serviced soon by Nu Era. read more

Great company, friendly staff, very fast with R and R central unit. First choice go with nu era. U won't be disappointed.

Excellent experience, quality work, and pricing. During the estimate phase, Michael (owner) was very professional and responsive to phone calls, emails, and text. He spent the time discussing what is right for me, regarding equipment size and efficiency, placement of the indoor and outdoor unit. I had lots of questions regarding the equipment and installation and he took the time and was patient. I shopped around and had a handful of quotes and I suggest you do the same. I received quotes from other a/c contractors that were priced well below Nu Era for a 12,000 BTU unit but the a/c equipment was obsolete. Quotes should disclose the exact model so you can compare apples to apples. After receiving 5 quotes, Nu Era had the best price for the equipment, A/C installation,and electrical labor cost. The equipment I purchased was a MSZ/MUZ FE12NA8 and NA1 Mitsubishi 12,000btu A/C. I chose this make because of future maintenance costs are lower than Fujitsu. Excellent warranty 7 years compressor, 5 years parts, 1 year on labor. Installation was also a great experience. They were respectful, careful of property, quality install, and took the time to explain how to use the a/c. Licensed, C-30788. I highly recommend Nu Era. Get quotes from several other a/c contractors and make sure you compare the same make and model and labor costs for both installation and electrician labor costs. You'll find excellent value and quality with Nu Era. Thank you Mike and team. read more

Nu Era Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Kapolei, Hawaii

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I called them today to see if they could come take a look at our spit AC to see why it wasn't working. I had to leave a message but they called back within the hour. They came quick on short notice and where very thorough inspecting the AC. Although we found out it was actually human error and not the AC, the gentlemen offered to clean the units anyways and still check them out since he was already there. Very satisfied great customer service! Thank you Nu Era Air Conditioning. read more

These guys repaired my ac right away and at a fair price. They came to my residence quickly. Highly recommended.

Great service from Mike at Nu Era!! I called and they were able to come same day! Awesome! Mike was polite and friendly. He showed up when he said he would and seemed to be honest and fairly priced. I would use Nu Era again!! Thanks Mike! read more

Be careful with this company. They tried to charge me extra for parts. They ordered a part for us from their supplier (Admore in Honolulu) but charged us almost double for the part. I called them on it, but they tried to deny it at first. The technician was nice, friendly, on time and knowledgeable, but they try to rip you off by charging you extra for the part that they order for you. Ask where they buy their parts from. Ask exactly which part and part number you need. Ask what their hourly wage is and what a service call costs....actually, call another air conditioning business. Mike, the owner, would never even call me back to apologize or explain what happened. Complete scam artist. I don't recommend this shady company. read more

In my book, one of the best AC repair companies out there. Had a major repair done to my central AC system in 2013. Mike's employee (Nerry) and another worker completed the job in one day. Last week during the heavy rains, my AC control panel indicated a fault to the outside unit. Called Mike that night. He sent Nerry out the next morning to trouble shoot it. Found out a relay had blown probably due to the rain. They found the relay and installed the next day. Mike and his team are very professional, efficient and their pricing is reasonable. read more

This A/C service person Michael provided great service. He came out right away and fixed my broken A/C for a very reasonable price. I will absolutely call him again if I have a problem. read more

Impressed with the rate of response, the diagnostic abilities and the repair quality! Our AC stopped working and after calling a few places (after work hours), Mike from Nu Era AC called back within 30 minutes and scheduled to have one of the guys come out to do diagnostics. Rick came on time the next day and did a thorough diagnostics and found that our AC motor needed to be replaced. Rick called me back the very next day after tracking down the motor we needed with a distributor. He came back with Nick (?) the very same day and installed the motor and added more freon. All told, the price was reasonable and the service was excellent. Will definitely call them for our annual service! Professional, efficient and responsive. Key charateristics for repeat customers! Thank you! read more

It would be nice if a company would respond to inquires. I called and left message and used their online request system (3 weeks now). I received no call back to schedule an estimate. I guess they don't need my money. I want to replace 3 ac and install a new one. Will continue to look. read more

Do not waste your time and money with this company. Terrible costumer service and even worse service. They try to up sell you everything. They tried to get me to sign on a service that would require me to call them anytime there was a problem with my AC. I do not appreciate people trying to take advantage of other people. Ill never call them again. read more