Even though the delivery men dropped and broke our refrigerator I'm giving customer service a 5 star review. Stacey Harrold of Hub Group Extra Mile not only helped me when I contacted her (mind you I had the wrong department) she promptly followed up with me multiple times and made sure I got the right department. Also, the Aslam with claims emailed and called me. And they were very sympathetic! Thank you for making a bad situation better! read more

I definitely recommend this company. I had only 1 delivery but it was great. Very professional, very smooth delivery. I would use them again if I am making the choice for delivery. read more

This is the worst shipping company ever if I have anything shipped to me by them again I will cancel the order, they didn't meet the first appointment scheduled then when I tried contacting them good luck with that even the automated system is horrible... Out of the blue my shipment gets randomly rescheduled for a delivery time between 3pm and 6pm but that wasn't true they show up at my house at 7:46AM not even close to the delivery time i can keep going about this company there is nothing they can do to earn my business, respect or to change my mind about how I feel about my horrible experience I had never ever again I will go get my item before I allow them to. read more

Ordered a vanity from Home Depot and it came in pieces when delivered by this company. Have tried multiple time to contact NSD to come pick it up for return but they won't answer the phone or return my email. After a week of multiple phone calls a day, I guess I'm going to have to figure out a way to get it back to the store. Won't be ordering home delivery from Home Depot anymore because they use this company! read more

NSD - Couriers & Delivery Services Near Me

I rarely write reviews but NSD is the worst delivery company I have ever dealt with. I have had a item waiting for pickup since 4/29/21 and still waiting... I call the company every day and sit on hold for over 2 hours and they just hangup. I email every few days and never gets me anywhere. The order is originally from Home Depot and they aren't any help either. If I could give negative starts I would! I've been on hold currently (6/15/21 since 8:15am and they just picked up and hung up) WORST COMPANY EVER. I have all the emails and call logs to prove. Don't even get me started on the actual delivery back on 4/29. Find another freight company and save yourself the headache and stress read more

I order a mobility scooter from Amazon. It was supposed to be delivered via NSD. According to Amazon, NSD had my scooter in their warehouse since 2/7/23. Today is 2/22/23 and I have not received my scooter. NSD has not answered my email or phone calls. They are not cooperating with Amazon. I ordered a mobility scooter because I am handicapped and am extremely limited without it. It think they should be reported to the Federal Department of the Handicapped. There is a law that was passed in 1973 protecting handicapped persons. This the WORST company I have ever dealt with. DON'T EVER USE THEM! read more

This package has been at our local delivery for 6 days now. It's also been scheduled for delivery and was a no show/no call. I've been on hold for hours, and requested call backs multiple time and used every email contact I can find. Someone finally called back when I was at work and left a message saying that they never received the package and it was someone else's fault it was lost. The package tracking follows NSD having the package all the way to the local office who now says they didn't receive it. It seems like internal theft to me! read more

This is who Home depot uses for their delivery service and I have no idea why. Worst company I have ever dealt with. We ordered a vanity from HD. We were supposed to get a call with delivery date and time window. Plus on the day of a 30 minute courtesy call. Well non of that happened. They just showed up one day and luckily my parents were at the house. However the box was trashed and the vanity top was shattered. My Dad the guys dropped it off and got out of there very fast like they knew what had happened. I get it things happen. So we called home depot, got a return scheduled and another vanity ordered. We were supposed to get a call to schedule the return and another call for the delivery of the other vanity. Well for the return they called the day of and were like we are coming today to get it. No one was home that day so we said it couldn't be picked up that day. Guy said okay we'll call back to schedule. We found out later that they had just cancelled the pickup. Next they go to schedule the delivery of the vanity. We get a day and time frame that works. That day and time come and go without a delivery. No courtesy call or anything. But then why did we get an email that said it was delivered? Come to find out according to NSD 30min courtesy call was made, it was delivered inside the front door and a signature was captured. It's becoming laughable at this point. The delivery issue still isn't resolved. Next we finally get another pickup ordered with HD and we just get an email from NSD saying we will call in 3-5 days the day before the pickup. I'm sorry I'm not home every day in order to accommodate their last minute pickup schedule. Especially when it's their fault it has to be returned in the first place. Then you try and call to get things figured out and they have zero clue what is going on with their terminals. I have no idea how this company is still in business. Also the business manager posting an email to contact is just as useless as contacting the company by phone. read more

I honestly wish I could rate no stars for this company. I ordered a new couch about a little over a month ago and, long story short, the delivery date has had to be rescheduled over three times because the company decided not to show up. I have missed days of work only to be left stranded with no communication. They will not answer phone calls or emails, or provide any source of communication. (Even if it's a $600 couch.) I did get in touch with one person on a delivery day about a week ago. He told me he was in his truck with my couch (I could barely hear him) and then asked about what floor I was on. After telling him I was on the third floor, he told me the company would reach out to me, which they never did, and we have rescheduled delivery only for them not to show. Delivery was rescheduled by an automated text message. This company needs to be shut down. They obviously do not know what they're doing and do not have the brain capacity needed to run a business. Even after all of this, I still do not know where my couch is. Is this even a real company? After reading all of the reviews, this has to be a joke! DO NOT use this company for ANYTHING. read more

On Sept 19, 2019, two delivery men from nonstop delivery came to drop off a mattress order to my home. The delivery men were in such a hurry to unload and deliver the mattresses that in the process of removing the OLD mattress set (of the same make/size) they broke the top part of my canopy bed. The men were working so fast. I don't understand why nonstop schedules such a short period of time for a delivery to the room of choice, and the men feel like they need to get the order done in 5 to 15 minutes from start to end. HASTE MAKES WASTE. They could have taken 1 to 5 more minutes to get the job done right without damaging the canopy. What frustrates me is that my bed is antique, and a part replacement won't look identical to the other pieces of the canopy. The drivers were smiling and grinning as if this were an ordinary occurrence to be expected on the job. Not a shred of remorse or a sincere apology. Then they wouldn't do the older mattress removal. I told them that the mattress removal was scheduled for the same day/time. He said again and again that it wasn't in the work orders. He didn't verify. He didn't call the terminal office. He didn't call anyone else. SO I had to call JCPenney to ask them what went wrong with the order. JCPenney informed me that they did in fact specify they were to do a mattress removal. The representative said multiple notes had been entered into the system regarding this mattress removal. Quite simply they botched the delivery and the mattress removal. They deserve to lose the JCPenney delivery contract. They created a work environment where customers suffer the consequences of their employee training and negligence. read more

NSD - Delivery guys were in such a rush to deliver mattress that they broke a canopy pole piece. - Couriers & Delivery Services Near Me

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Contacted day before, confirmed 30 minutes before and delivered and set up as well as cleared away packaging.

Past 5 weeks trying to get them to return a call. I've called and emailed multiple times. I hate that home depot requires using them to return large items. I'm not ordering from HD in the future just on the off chance I get stuck having to rely on NSD. read more

Run away!!! I wish I could leave zero stars. We had a scheduled delivery for Saturday and was given a 11-2 delivery timeframe that we confirmed. We stayed home waiting for our package and received a call an hour after 2 saying they were on the way. Too bad, we had left. We scheduled and confirmed again for Wednesday with a 1-5pm delivery timeframe. We left work early to be home for the delivery. At 4:59pm we received a message saying they were finally on the way! Guess what- it was a No show!!! Their automated messages say to call them to reschedule but you can never get a hold of anyone when you call the number. Don't bother leaving your number for the call back because they don't. Horrible, horrible, horrible. read more

This is week 3 now trying to get this company to pick up my Home Depot return. First time scheduled no call no show (an NSD rep said they don't know why but the driver didn't end up going to pick up your package), second time same no call no show, now I have a pick up scheduled for today. No call so far and their phone line hangs up on you when connecting you to customer service. I have had to go through Home Depot every time to get in touch with someone there ( I guess they have a special number that gets someone on the phone easier?) I have never had such a terrible experience with a shipping company. Someone please call me to pickup my return. My tracking number is R4508035. I have a 200 lb package that I can't lift myself to return to the store. I am wasting so much time waiting on hold on the phone everyday and I hate having to babysit you guys to make sure you actually come. Home Depot please change your shipping service company! Maybe partner with Amazon? I have never had an issue with them. Ha! So Home Depot contacts them and now they say they don't have any information on my return for the 3rd time! This is a joke of a company. read more

Processing a return through Home Depot and was advised to expect a call from NSD within 48 hours to schedule a return. Two days later I receive an email requesting a tracking number. Well, I have no tracking number but provide them with, what I completely guess is, a set of numbers provided in Home Depot's email to me. Home Depot calls that number a "case" number. The only way to communicate with NSD is to Chat, so I click "Chat" and get Lawrence or "LAW". This guy is a "piece of work!" He writes that I should be receiving a call/email in 48 hours. I replied by stating what Home Depot informed me, and he wrote back something to the affect as "well, that's too bad". I then questioned him why I received an email to contact them to schedule a pick up, only to be told by, my man, Lawrence that I would get a call within 48 hours to schedule a pick up. He replied something very snarky and severed our "chat" communication. I take it they don't monitor customer service there, and not sure Lawrence likes his job very much. So, I connect to "chat" again (the only means to communicate with them) and get another assistant (a bit more professional) who tells me that I will receive contact from them within 72 hours! Okay, now it just keeps going up. It started as 48 hours, then another 48 hours, now 72 hours! I'm now afraid to contact them because they may "up" the call/email/carrier pigeon from them to 30 days, or something! Customer purgatory, I suppose. Why does this company email the customer a couple of days after beginning the return process ONLY to tell the customer that it will take 72 hours for them to contact me for scheduling a pick up? Is this going to be a perpetual occurrence where I get on their "chat" line to be told to try again? Does Home Depot know just how inept this company is? Wow! read more

DO NOT USE!!! The delivery guys were nice enough. They finally came today and was nice enough to give me a 5 minute call right before they arrived. When you spend $$$ on something and pay to get it installed you expect to get it done correctly. My hand rails were not installed correctly nor was any hardware installed. My ground was not installed correctly . That is unacceptable that would've sucked if I got electrocuted to death. But hey, at least I'd be doing something I love while dieing right?!?! My husband found a plug cover for a hole that was damaged beyond repair. The covering for my screen is cracked in the back and won't tilt back. Like I said the delivery guys were super nice and I know they had a busy day but this is unacceptable. read more

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They lost my order the first time. Customer Service accused me of lying. The company I ordered from used them to ship the replacement. The delivery guys called me from my front door to confirm the address. My son, who had been waiting all morning, said he opened the door. They told him there was a problem with the delivery and left. I have not heard from them since and when I tried to call to reschedule, it went to voicemail. I do not recommend this carrier. read more

I would give 0 if I could. You basically have to wait 16 minutes on the phone to be hung up on by the system after an automated message that they'll call you when someone's avail. I've also emailed as instructed with no return emails. It's been almost 14 days & no call, no emails back, & even Lowe's cant reach them to schedule a delivery for my door they've had for 14 days sitting on their local dock. I'd pick it up myself if I could get someone to respond. Literally the worst customer service/lack of that I have ever experienced. I just want my dang door. read more

NSD - NSD tracking showing sitting @ location 2 weeks w/o contact or response - Couriers & Delivery Services Near Me

This company is an absolute joke. Their website stated my package is scheduled to be delivered between 5:00 am - 5:30 am. I've never heard of packages being delivered so early so I called. Their automated phone system said 4:00 am - 4:30 am. I took the day off since I need to sign for it and set my alarm at 4:30 am. Hour after hour went by and to no surprise my package has not arrived. I went on their website and of course their chat function was not available. I sent them an email and received an automated response. Lastly, I called and after waiting on hold for close to 40 minutes the call was disconnected. I'm almost certain they hung up the call. IF YOU ARE GOING TO PUT A DELIVERY TIME ON YOUR TRACKING THEN YOU NEED TO DELIVER WITHIN THAT WINDOW!!!!! I can only pray I never have to use them in the future. read more

NSD - What a joke! - Couriers & Delivery Services Near Me

I was not aware that Amazon uses NSD for larger sized items, and they make it an experience getting your items. these guys have ZERO customer service reps and ZERO costumer communication. delay after delay, no delivery. The delivery was eventually made and all came undamaged. They really need to give people the correct information or have more active service representatives to assist with questions and concerns. read more

Ordered a generator from Amazon, to be delivered by NSD. NSD cancelled the delivery! They "lost" the item. How do you lose a generator? Reviews for this company are horrendous. Big corporations should pay the extra to get Fedex or UPS to deliver their heavy, pricey items. This company is a joke. read more

Never use this company The Baby crib that was delivered had damage to box exterior I asked the driver to allow inspection, he refused and said they only drop off. I spent the last seven days attempting to resolve the damaged goods that were damaged by harpooning the side of the box with there forklift. The company customer service is the worst from the top manager to the employees I dealt with over the phone and in person. I have hired another company to bring the badly damaged goods back to the company that I purchased it from. I will never use NSD again read more

Update: my friend is in the middle of the same exact experience. This company is non-responsive to both her and the company from whom she purchased equipment. This is borderline criminal. Fairly confident NordicTrack will NOT be using them in the future. I tried for three days to get in touch with an actual person. To no avail!! I have a rather expensive and HEAVY delivery and needed to make sure it actually got delivered and not just dropped on my door step when no one is home. I spent a total of three hours on hold only to be disconnected EVERY SINGLE TIME. Don't fall for the "if you want to end the call and receive a call back when your turn arrives" option. Your turn never arrives. Apparently their only form of communication is autobot messages. No email response, no call back, nothing. I understand that Covid is having an impact on all businesses but seriously ?!?! read more

We had a couch delivered. They kept us updated on the date and window of time to expect it. They called us when they were within 30 mins. The 2 movers were excellent and very friendly. It was a bulky item and they made it work. Very satisfying. read more

I've been waiting over a week for NSD to schedule an appliance pickup at my house as a Home Depot Return. NSD sent an email stating they've been trying to get in touch with me...That was a bit humorous as it was their first attempt to get in touch with me. The email stated I should call their 833-744-7673 phone number. I choose the Returns option (#2), entered my information, confirmed it and then received an automated message stating they're having technical difficulties. My call was then disconnected. They are still having 'technical difficulties' three days later. I called Home Depot and they, too, had difficulties getting in touch with anyone at NSD. In fact, NSD disconnected their call after waiting on hold for 45 minutes. HD called NSD back only to be instructed to tell me they are behind in their work and I should wait another 2-3 days before I might hear from someone. For anyone else having problems with NSD, the company was just acquired in December by the Hub Group. HG is headquartered out of Oak Brook, IL with a phone number of 630-271-3600. While they haven't resolved my problem just yet (15 minutes after I called them), they at least promptly answer their phone and lead you to believe you will hear from someone shortly. As I'm writing this, I received another email from NSD stating I should hear from someone no later than 3/31at which time they'll tell me when they will schedule the pickup. So, we're to wait two weeks only to learn when they might be picking up our return appliance. Well, now, that some great customer service they're providing. We shall see. Home Depot - find another delivery partner! read more

NSD delivered my NordicTrack Treadmill, and my experience was mixed. I received emails with a delivery date and delivery window between 4 and 8 pm. The emails stated that I would be contacted by the delivery driver prior to arrival. I made arrangements to be home from work by 4. The day of the delivery my wife just happened to swing by the house to get something between 2 and 3 pm. While she was there, the treadmill arrived and was delivered. The delivery was an hour and a half before the scheduled delivery window, and I never received a call or message from the delivery driver. If my wife hadn't forgotten something at home, we would have missed the delivery. So the delivery was on time (earlier than scheduled) and handled well, but communication was seriously lacking. read more

deivee was very curteous and professional. Mattress was delivered within the provided timeframe and placed on the bed plato!

My Package shows at local terminal for 4 days now. It is 4 days late and when I call they play music for a long time and no one answers the phone. The Chat icon on their Tracking site says System message. No one is available. read more

On time deliver, my mattress was in perfect condition, the delivery persons were very professional and even came earlier than planned. I got a voice mail telling me the dated and time that it was to be deliver and they were on time. read more

Okay, so I ordered a chair on Amazon and was told NSD was to handle the delivery. The chair arrived in my city August 16, 2022 1:20 PM, but was supposed to be delivered August 24, 2022 9:00 AM - 9:00 PM. Well it was never delivered and now I'm afraid it never will be. So I'm hoping the manager Pat L sees this and we can get this straightened out. Here is the shipping info below: Tracking Number:6708576 PO #:Xx3hscrgL REF #1:1045856601303001 read more

****update. Still NO communication or product or effort to resolve. ***** We ordered two butcher blocks from Lowe's for our investment house which is supposed to be going on market next week and it was supposed to be delivered Friday three weeks ago. I've called the customer service number and it says it's at the local delivery which I've called many times. I finally got them to set up a delivery date for last night between 4 and 8 PM and after a long day of working I sat at the house and waited and nothing. Call two times today got a hold of someone they had to call the warehouse then then they hung up on me second time they never came back from hold we don't even know what to do. We can not find the same product in time to get this house on the market. Absolutely frustrated and do not have time to sit on hold several times a day waiting for an operator read more

Update, got called by Robert same day and kept up with me today for delivery. They were 10 minutes past the window for 2nd delivery appointment but the driver looked like he was hustling so Im assuming its a work flow error and more demand than the drivers can really handle. Upgraded review from 3star to 4star. Honestly not the most stress free delivery, but ended up working out for me in the end. Customer service looks like they're trying, with id say most of the employees actually caring about what they do. Update: just opened package. Check it out, gotta wait another week because they damaged by package. -2 stars read more

NSD - Couriers & Delivery Services Near Me

I have a shipment that was supposed to deliver to my house 10 days ago, it never showed up and I've been trying to work with the customer service team ever since. They were supposed to deliver yesterday, that didn't happen (shocker). They either flat out don't answer chat, or hang up on me mid chat - I've tried calling nobody picks up. The lack of customer service is outrageous, at this point I just want them to tell me it's lost so I can reorder from Amazon. If I could give a 0 star rating I would - the fact that this company somehow still has business is unbelievable. Pat - I already did that with no response. Come up with a better solution that actually solves the issue or offers some resolution. The copy/paste response isn't solving anything. Update - just received a text that delivery was attempted with issues. Nobody has arrived at my residence to deliver anything. False shipping updates are also acceptable it appears. Looking forward to whatever the next excuse or better yet - lie NSD will come up with on this one. read more

Prior to this recent delivery, I had never heard of this company. AND.....reading some of the previous reviews, I would have been somewhat concerned...I did not need to worry at all. VERY PROFESSIONAL delivery person, called me a couple of times and texted me to let me know he was on his way. Delivered to my porch, which is so much easier than in front of my garage....so A++++ to him!!! read more

Waited all day for the scheduled mattress delivery and pick up of my old mattress (having my King size bed stripped of covers and ready to haul out of the house) but they never showed up. When I called 3 times after the scheduled time slot, phone connection "was dropped" 2x and the the 1 answer I got was that they would come at the end of the route that day. But still no delivery. However, I did received an email thanking me for using their company and asking for feedback on their delivery service, so here it is! Horrible service! Horrible communication! Still no mattress, I'm writing this feedback while sitting on hold with them... 14 min at this point. read more

Our delivery from JC Penny was scheduled from the hours of 4:30 - 8:00 pm with a guaranteed phone call 1/2 hour before they arrived. This company arrived at 2:30 with no advanced call. Luckily we were home and were able to accept the delivery. The workers were to place 6he delivery and remove the trash from the deliver. This did not happen. We had to place the two twin sized boxspring and king sized mattress on the frame and remove the trash that the workers were to do. With the amount of money spent we paid for delivery. JC Penny can do better. read more

They delivered a mattress that I ordered. They told when it was going to be delivered by phone call and it was delivered during the window they gave. They left it on the front porch like they were supposed to. Happy with their service. read more

This was the worst experience I have ever had! The company presents itself as dishonest. There were multiple issues with this shipping provider, the most disturbing, however, was their treatment of me as a customer. The excuses, the lack of follow-through, the lies about "attempted delivery," are all red flags. Buyer beware. Read the reviews about NSD carefully. Make sure you know the shipping company being used by retailers like Home Depot (where I made my purchase) and request another provider. I will no longer support any retailer that uses NSD. There are too many other options. UPDATE: THE "RESPONSE" (BELOW) FROM PAT L. IS LAUGHABLE. I have indeed contacted both companies regarding this issue. Other customers should also contact: Edward Decker, CEO & President, Home Depot (edward_decker@homedepot.com) Michael A. Jones, Sr. Director - Customer Care, Home Depot (hdescalations@homedepot.com) Steve Senkus, Chairman and CEO, NSD Shipping (steve_senkus@shipnsd.com) Scot Goodwin, Senior Vice President of Sales, NSD Shipping (scotgoodwin@hubgroup.com) NSD Customer Support (extramile@shipnsd.com) Patrick Lynch (patricklynch@hubgroup.com) Brian Roberson, NSD warehouse (BrianRoberson@hubgroup.com) read more

I have been trying to contact NSD regarding a pickup for items being returned to Home Depot for the last week, and we've received the same run around as the rest of the commenters here. Emails stating they want to get in touch but go nowhere, phone calls that hang up or loop instructions without actually providing next steps. This is entirely unacceptable, as there is no way to resolve any of our issues. read more

I've been getting the runaround on my order since October 5th, with no helpeful update.