i ordered a tv through Amazon. Tracking info is inaccurate amd unavailable. nobody answers the phone and nobody calls back. No email response. amazon indicated the package is damaged but is supposed to be delivered at an unknown time. missed a day of work for nothing. Absolute worst experience ever, will be asking for a full refund amd never using this company again. update.... I emailed pat lynch and also got a reply here. Although very responsive and friendly, no help at all. Finally got through on the chat to find out that the schedulers are closed and the package isn't coming. Once scheduled I'm told the packaging is damaged but not the item. I'm going to request a refund and put this behind me. save yourself the headache and steer clear of nsd. Terrible experience and a Days wages lost. Don't waste your time trying to call or chat, just post a bad Yelp review. theyre way more responsive here. that in itself should tell you all you need to know about NSD. resolution: tracking info on Amazon's end now shows the item as undeliverable. Shows it arriving in my town at 8:30 am today. I'm writing this at 6:00 am. It also has updated info that it arrived in Sacramento The 15th at 12:00 then arrived in my town at 12:17 (we are 2.5 hours from Sacramento). Amazon has issues a replacement through a different carrier. 1 star is far too much for this company read more

NSD - Couriers & Delivery Services Near Me

Just an update my rescheduled shipment was cancelled again with no one calling me to let me know. read more

NSD - Email notice - Couriers & Delivery Services Near Me

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We had an excellent experience with NSD. Michael was the best. After an extremely long day (12+ hours) making deliveries in the Texas heat, he delivered our mattress and box springs BY HIMSELF! He was friendly, professional, and had a great attitude, especially considering the hard day he had just put in. The bedding arrived in excellent condition. We would highly recommend Michael and the NSD folks for important deliverables. read more

Can I give zero stars? I've been waiting on a vanity for home depot for weeks. Couldn't get a delivery date to save my life. Finally Thursday night I got a call that my vanity would be delivered yesterday. Yesterday comes and someone from NSD calls saying one of their drivers had a medical emergency and couldn't come yesterday, that it would be delivered today. No big deal, I understand things happen. This morning I got a notification that the vanity was delivered but I never got it. Home Depot was useless and basically told me I would just have to dispute it on my credit card. Can't get in contact with anyone at NSD. Seriously how do they stay in business? Editing to update my review: they did end up delivering the product today! I am upping my review to 3 stars because I did end up getting my product, but felt the communication was not great. All in all, the product was packaged great, not damaged at all and was handled with care. read more

Horrible delivery service. I'd give ZERO stars if possible. I ordered and paid for "white glove delivery" which is NOT what I received. 1st, I did not get the option to schedule delivery as promised. I was just emailed an inconvenient time window. 2nd, the delivery guys were in a hurry and didn't plan to even put the chairs together nor set them up until I insisted that I'd paid for that service. 3rd, the delivery guys just arranged the chairs w/o hooking them up and w/o making sure they worked. So, I refused to sign the delivery paperwork because I was NOT satisfied with the horrible service. Therefore, I DO NOT recommend this delivery company! read more

Said they delivered a package when they clearly did not and then never answers their phone or click to chat. Not good.

As with all other reviews, I am surprised NSD is allowed to operate anywhere in the US. Ordered item from Home Depot, wasn't delivered, but NSD updated tracking to show it was. Chatted with a representative who stated the driver intentionally lied about delivering the package so he could clear the item off his route. Asked for a reschedule date and was told per the policy they don't reschedule for 48 hours. It's seems NSD will lie when it benefits them and only follows their own internal policies when convenient. read more

NSD - Chat with NSD customer service. They don't answer the phone so chat is only option available. - Couriers & Delivery Services Near Me

I would give less stars if I could. This, to date, has been the worst experience I have ever had with trying to get something delivered. My Echelon treadmill has been in my area for over a month. My delivery date, according to my tracking number, keeps getting scheduled and then goes out for delivery. This has happened FIVE times now.... No call, no show by anyone from NSD. Calling them is impossible as it just sits in the queue until they eventually hang up after saying they will call me back at my call number. Guess what never happens? Yeah, they never call. No big deal because they have an online chat, right? Wrong. On the off chance that you can get anyone to respond on chat they actually can't get in touch with anyone at the terminal. Echelon is also absolutely no help in the matter. Maybe this is just a regional issue but whomever is in charge needs to completely revamp their New Orleans hub. As for me I am refusing delivery if it ever comes and going to avoid NSD at all costs. This is actually one of my only reviews; Typically I just chalk stuff up to someone having a bad day, or being overwhelmed with business, but this company is dreadful. Avoid if possible. Update: After NSD brass got in touch at least people were calling/emailing me. After all this, about 7 weeks after our treadmill was initially out for delivery they finally delivered it. But NSD actually didn't do it, it was a third party local delivery company that refused to bring it to my front door much less into the house. NSD has A LOT to figure out in New Orleans. Happy we finally got our delivery but the taste in my mouth is still pretty bad for both NSD and Echelon. I do give them credit for actually following up with me however so I added 1 star. Still listing this company avoid for myself personally but I hope others have a better experience. read more

NSD - Refused to bring it to my actual front door and instead brought it to the very back of my property. - Couriers & Delivery Services Near Me

How does a delivery company just schedule a delivery date and time without consulting the client and then send messages and a VM asking to confirm the date and time, but without leaving an option for, "bruh, there's no way in hell that date and time work for me"? And for the record, this delivery is already late because of "aircraft or truck" issues. lol *update: after 16 minutes of waiting on hold, a prerecorded message comes on and says, "we will call you back as soon as the next operator becomes available. Thank you." Uh...what? Are you hanging up on me? WTF? lol Thank you NSD delivery company based out of VA. Where the customer touch is so bad, it'll boggle your mind. I thought reaching out via email would help, but instead of addressing the issue I got this response: "Thank you for contacting NSD. For quicker information please check your order at tracking.shipnsd.com NSD Customer Care Team" I think they should remove the "Care" from the name of their team. 1 star doesn't do this justice: we need a negative star system to encapsulate this type of disregard. On the other hand, this company makes almost every other company I've dealt with in 47 years look pretty good. One might even say that they're so bad, they're the best. They're the best delivery company for making other companies look good. read more

I have left emails, i have tried chatting but no ones ever available. Where is my order? My order arrived locally to Santa Fe Springs, Ca on the 24th then it was moved to Perris Ca, I was happy because its about 30 minutes away. On the 25th its back in Santa Fe springs, Ca. Why is my shipment being moved around for no reason? You are going to damage my items. Would you please just deliver it already. Also two excenptions occured. What does that even mean? read more

NSD - Transit history, tracking number - Couriers & Delivery Services Near Me

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I've called 3 times and put on hold until I was told they would call me back. Have not heard back it's been 2 days. I was delivered a package that was visibly damaged read more

NSD - Open at one end, impact damage on the side the fiberglass shower panels are damaged - Couriers & Delivery Services Near Me

Pat I appreciate the response. I submitted an email with the latest tracking number. I'm on the 21st day of this tracking attempted with no response still from NSD. Not even a hey I received your email. Home Depot will cancel this order in 5 days or so and I will start over on the 5th attempt. I'm guessing with no reply from you guys. You extramile email seems to be another dry hole in you organization. Welp I will continue to do Yelp post so people can see the level of professionalism from NSD. Very disappointing. read more

they called to schedule for a delivery between 1 and 2pm. I said ok (as they don't come to our area frequently) but told them I had to leave by 3pm for a Dr's appointment that we had waited 2 months to get in for my wife. At 2 I called; they said it'll be closer to 4pm. Ugh! So, my wife had to go by herself to a Dr's appointment I REALLY needed to attend but didn't want to have to wait weeks for a re-delivery to our area. The guys delivering were nice but their scheduling leave a lot to be desired. Also, since it's an inside delivery they assembled the stuff before putting it on the truck.... parts missing, screw heads rounded off and cross threaded. Not happy read more

8am-6pm delivery window...first bad sign. Send chat message asking for help, call and leave callback number twice with no response...second bad sign. No call, no package still a day later...third bad sign. I'm going to call the point of sale company and let them know what a shitty delivery service they selected for their product and cancel the order. read more

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Great service. He was on-time and very efficient. He delivered my furniture with care and there were some really big pieces.

Surprised to see so many negative reviews, I suppose folks are more likely to throw something out in the public sphere if their experience was less than stellar. I purchased a new matress from JCP and they selected NSD for the delievery. I was contacted about a week after the purchase and a delivery date was selected by NSD. I was able to reschedule. The delivery acutally happened 30 min before the delivery window and the entire process lasted perhaps 10 min? Couldn't be happier with the service and the interaction. read more

I ordered a TV from Amazon, and it was assigned to NSD for delivery and scheduled for a certain day. When the day arrived, NSD did not call to schedule the delivery. I could not get anyone on the phone at the company, despite waiting in the queue for as long as possible. Eventually, their system kicks you off the line and tells you that a representative will call you back. However, when the rep calls back, they hang up within seconds of answering the phone. This happened three times. Over the following week, I tried every day to call and schedule the delivery (which is their job, not mine). I could never get anyone on the phone, on the chat, or by email. I was only able to contact them through Amazon. I did this three times. The first two times, the Amazon rep relayed to me that NSD would contact me within 24-48 hours to schedule delivery. It never happened. The third time, NSD admitted that they did not even know where the TV was. It was not where the tracker said it was, nor was it anywhere else they could search. Thankfully, Amazon was able to refund my order and deal with this horrible shipping company on their end. I agree with other reviewers: If you find out that NSD is going to lay even a finger on your item, cancel the order immediately. If you can, give feedback to the retailer as to the reason why: NSD will avoid communicating with you, and when they do, they will try to mislead you and even lie. They will waste your time, and the retailer's. Whether it is incompetence or malice, save yourself the trouble. Also, regarding all the responses from NSD advising people to reach out to some special "help" email address: there really isn't anything they can do. It's just intended to look like they're being proactive. read more

They missed 3 delivery windows. Still waiting for them to reschedule AGAIN. Never received a call about the delay the just NO SHOWED. Only information i could get was from web site and their chat. All the agent could tell me was that it is out or delivery. Service is horrible. I would never recommend. At the minimum that could call and say that the delivery was cancelled read more

NSD subcontracted my $5,000 delivery to another service so this is partly a review about that and partly a review about NSD. Both were average at best in this day & age. One person, younger, was brand new and was getting constant criticism from the senior person. I did most of the unpacking as they didn't know what they were doing and I was concerned about knowing where parts were getting put to what piece of workout equipment so I could get it put together later. Delivery was a week later than estimated, no calls until day before and multiple attempts to reach NSD were unsuccessful (just put on hold for 10 minutes before they hang up and say they will call back when it was my turn). Over 3 days, I guess it was never my turn. My stuff arrived undamaged and they did a decent job cleaning up after themselves. read more

I just don't know what to say anymore about this company. The original damage order was reordered. It was the same company that delivered the shipment. After writing the first review, I got a reply from the manager. We started corresponding via email. He assured me that this delivery would go smoothly. First, I received an email stating that the delivery was made and gave me a time and date. That date was something that I didn't authorize. I emailed the manager to make him aware. He called to schedule an delivery time. On the next day, I got a text that even (in the dark) saying i have a delivery. I called the number back and got a person that did NOT speak English. How am I suppose to communicate when there is a language barrier? I tried to reach back out to the manager in an email (twice). He hasn't reached back to me yet about this matter. I just don't understand the lack of communication this company has. All I want is my freight with no damages and in a timely manner with better communication. Why can't I get this from this company?????? ***UPDATE*** After NOT getting a reply back from my many emails I sent from this same person that replied back to this review with a copy and paste message, I had to reach out to the third party corporate manager to finally get my package delivered to me. Sad that this has to happen when this company should have taken care of the issue. I really DO NOT recommend this company to ANYONE. I find it very hard to believe they're still staying afloat with the poor service. Very disappointed. read more

NSD - My delivery all intact. No thanks to NSD. - Couriers & Delivery Services Near Me

NSD isn't only the worst delivery service I've ever experienced they also have the worst customer service I've ever experienced as well, in TWO WEEKS I have yet to be able to get in contact with someone from their company about my item that they delivered so severely damaged to the point where I can't even use it. And what's crazy is it's a safe!!! They damaged a 400 pound steel reinforced fire resistant to point where I can't even use it. And now I'm trying to schedule a pick up and in two as fas as I've gotten is being left on hold for at least an hour each time only to give them my number for a call back which still hasn't happened todays date is December 29th and I've been calling since December 13th, the ONLY reason they got one star is because I can't leave zero read more

NSD - Damaged gun safe that NSD delivered - Couriers & Delivery Services Near Me

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First of all, I am not one to give 1 star reviews. So lets start with the initial delivery, I ordered a fridge. They gave me a delivery day, which i stayed on location until 6p waiting. It never came. When i went to check the tracking it still said the correct day. The next day i check the tracking number and it has changed to a week out. Okay, well things happen, ill just wait at my shop for this fridge on that day. Nope, shows up on a completely random day that had no correlation with the tracking #. Well at least i have a fridge and I had some staff there that could monitor it. Well lets just say "handle with care" was not in their vocabulary. The next day when i go and unpackage my new fridge, the whole top of it is indented to a extent of damaging the inner workings of the fridge. This made it unusable, obviously. Now we go to get it returned. Well, the hotline it gives you to call leads to a 3 hour wait just to be disconnected. Trust me, so far i have wracked up 7 hours of wait time. Luckily I have the patience of a immortal sloth. This company is ran so purely, how could home depot want to work with such a incompliant company? This does not bode well for Home Depot either. read more

This is the worst company ever. I hesitate leaving this review as I have not received my generator yet, ordered from Amazon on 11/11/2021, and fear they will continue to hold my item hostage despite being paid for in full. NSD received my item on 12/3/2021 per their own records in their warehouse. I had THREE delivery "appointments" to date, none of which were kept by NSD. I called over and over only to be disconnected by a recording that says you will be called back by the next available agent. The CHAT feature is useless as you wait and wait only to be disconnected either by the person receiving the inquiry after they realize I am mad or by the system when it times out. The one person who did call me two weeks ago gave the excuse that "we are having trouble with our phone system." STILL?? Most of the reviews here are answered by "Pat L." asking that an email be sent to the "Hub Group." I have done that, have included "Pat L" in my emails, and to date have received just one response promising to "contact you as soon as possible to confirm the delivery appointment" by Stacy Harrold. No follow-up, no delivery. I'm not sure why Pat L continues to respond with his invitation to contact the company via email ... he must spend his full time job apologizing for the horrible service instead of actually working to get the packages delivered. I spent the last two days with no power due to living in the hills, no generator, and NSD continues holding my property hostage. I'll post an updated review if the item is actually received or at least a human contacts me with a true delivery date. read more

Great experience. They delivered my package in my home which they did not have to do.

We purchased a dresser for our sons nursery from Home Depot and I guess they use this shipping company. The dresser was supposed to be delivered on 2/24 and the driver did show up. My dad was visiting and told the driver to put the dresser by the garage. He had a piece of paper and said he had to find it on the truck. 10 minutes later the driver was gone and no dresser was left. This was over a week ago and my husband has contacted nsd 3 times this week including the "extra mile" email address we found here and they are just stringing us along saying they can't reach the local terminal and will contact us to reschedule. The shipping updates say unable to reach customer which is a LIE. We have not been contacted once by these people. I am 9 months pregnant and we need this dresser for his room asap. I also have called several times and cannot seem to speak to a real person. Customer service is HORRIBLE. Do not use them. read more

NSD - Couriers & Delivery Services Near Me

They came to pick up the item but they left without taking the cadet. This is ridiculous. They came after 8PM. They said tomorrow without telling what time. The cadet could not fit in the truck. I am very disappointed with the delivery company. We can't continuing staying in home waiting for irresponsible delivering people. read more

On delivery day things were smooth. But they held the mattress the manufacturer sent them for several days before calling me to schedule delivery (JC Penny wouldn't tell me the phone number to contact delivery company so I had to wait). read more

Absolutely terrible. Showed an item delivered which never was. Trying to get my money back from Home Depot. Shame on Home Depot as well for using this company. read more

Avoid at all cost. If you order something online and you see NSD as your delivery service, simply cancel the order and do it again until you don't get NSD as your carrier. Just trust me on this. You'd be saving more time by reordering. I'd give -5 stars if I could. THE ABSOLUTE WORST BUSINESS EVER. The date I posted this review is Oct 12. The screenshot tells you everything. I've contacted them literally over 30 times. I'm always on hold and so I end up chooshing the call back option. I maybe got 5times call back? And all the time their reponse was, let me get an update on that and give you a call back. Never happens and it's just an infinite loop. Now I'm backed up on my remodeling schedule and already wasted couple of thousands of dollars. AVOID NSD ALL COST. NEVER CHOOSE NSD. NEVER GO WITH NSD. DON'T DEAL WITH NSD. PERIOD. read more

NSD - Couriers & Delivery Services Near Me

Used them as a third party delivery for Floorfound and was pleased with delivery process and communication. Thanks!

Super fast delivery and very professional employees I will be using them again as my preferred delivery company

The lack of communication is something terrible. Sometimes the delivery/pickup just arrive to the point without advising at least 1 hour before and then you gotta run to set everything up again. Please do something about it. read more

Have tried calling, chatting, emailing -- all to no avail. Their automated tracking feature shows shipment at destination terminal for over a week, but no indication when/if they might actually attempt delivery. I've left messages, emailed, sat on their online chat app for hours, even reached out to the customer service exec who responds to negative posts on this site, but have received no answer. I get it -- covid complicates logistics and people are ordering from Amazon like crazy. So companies like NSD are feeling the squeeze and struggling to handle the volume. Fair enough. But there's no excuse for not answering phone, not responding to emails, not taking responsibility and owning your mistakes. A little communication would go a long way. NSD, the tracking number is 6323141 and zip code is 02564. You don't respond to private communications, so doing this publicly. Where is my expensive item? read more

They on time. They were clean cut professional looking and acting. They were polite, courteous and a pleasure to work with. They did their job well. read more

I've already contacted Home Depot for a return and now I'm waiting for this company to call with a pickup time... RIDICULOUS! The company already has the return number... Here is the quality of work... 2 delivery guys see the crack, then leave while ensuring the "inspect the package yourself" note is on the doors... then they take a picture... no one calls me saying it's damaged... no one calls that it is coming... if I had been here, I would have immediately refused shipment... I guess that's why they did not call. if you'd like the video, I have it saved on my ring. read more

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I wish I could give them negative stars. 3 days later, it still says out for delivery. I try calling nsd, I get left on hold for at least 15 minutes at a time and when they finally respond they don't know anything. I canceled my order, never bother with this imitation delivery service. By far the worst I've seen. Day 5. After trying to get ahold of them yesterday to let them know I've canceled the order, I sat on hold for the usual 15 minutes until the automated message said someone would call me back and never did. I get an email today saying they'll deliver tomorrow, I called repeatedly until I finally got a person. They said someone should've called me last week to reschedule, of course that didn't happen, I told her it's already been canceled and she said she'll put in a cancellation request. Can't wait to see what happens next, this company is amazingly bad. read more

Terrible. Even Home Depot, who uses these guys to get things from the warehouse to the customer, can't get any answers out of them. Call the customer service line: nobody answers. Go to the chat? Nobody there. I've had a $5000 riding mower sitting in a warehouse that they won't deliver to me, and I can't even tell them that I want them to move it to the LOCAL HOME DEPOT so I could go get it MYSELF, because NOBODY ANSWERS THE PHONE OR THE CHAT. AVOID. read more

The delivery itself was great! The delivery people were friendly and efficient, set up the equipment and cleaned up all the packing. They were even stuck here after 5 on a Friday, with 2 more deliveries after me. They were GREAT! The only thing that wasn't great was the delivery was a day late with no communication. No one ever called on my supposed delivery day to tell me it wasn't coming and it took me 2 hours the next morning to get a human to find out what was going on. read more

This was a horrible delivery experience from beginning to end. They chose random delivery times that did not fit my schedule at all. I called to cancel once and the delivery driver still showed up at the house...he called me and told me he was at my house, and I told him no one could except the delivery. I had already rescheduled for a Thursday delivery, and no one showed up or called. Then I received a call saying they would drop it off the next day. Thankfully, I was scheduled to be home. I never received a call on Friday. I just walked out and there was the box sitting in my driveway. It was supposed to be delivered inside the house, so I had to muscle it inside. Finally, from the pictures, you can see that the package was battered quite a bit. When I unwrapped it, there did not appear to be any damage, but I am still holding my breath. At the very least, the appearance of the package and everything else surrounding this delivery experience is void of professionalism and even common courtesy. I would avoid this company at all costs - note to #Amazon.com read more

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Heavy, expensive item delivered with tears and hole on all sides of shipping box. Holes so large that I could actually see the item. Fortunately the seller packaged the item well enough that the item was not damaged as far asI can tell and the gentleman who provided the white glove delivery went far beyond expectations. I took photos of the damage, however I do not see an option to post them. read more