During the heavy winter rainstorms, we woke up to a bad leak in our bathroom ceiling/wall. We quickly called several roofers including Dan, who came out to quote the work. Considering there were several other weak points on our old tar and gravel roof, the consensus was that a full roof replacement vs. multiple short-term patches would be more economical in the long run.
Dan responded quickly to my call and showed up the same day, even though I was one of many calls that morning thanks to the heavy rain. After seeking a few additional quotes, NR's quote came in about even with others whose ratings were similarly high. What made us go with Dan and NR was their willingness to act so quickly on our issue, and help us sort through a frustrating process for new homeowners.
Before the roof replacement:
- Dan got a crew out within a day or two to put a patch on the problem area as a stopgap until they could do the full job after the storms subsided.
- Dan talked us through the process end-to-end so that we knew what was happening and made sure there was a clear/defined schedule.
- Dan was more than willing to provide references, and all we heard were positive experiences.
When it came to executing the work:
-Dan handled the permitting process, made sure that his team stayed in touch as the project start approached, and kept us updated on what they were planning to do each day as progress was made.
-The work itself was painless and efficient (a little loud at points, but that is to be expected!), and wrapped up ahead of schedule.
-Dan made the payment process easy and straightforward.
The two areas where we did have some slight "road bumps" were:
1. After a particularly heavy wind/rainstorm, we had another minor leak into the bathroom (once the new roof was up). Again, Dan was quick to remedy it - he had a team, out the next day to check it out/put up a tarp to keep more water out until they could fix (needed a few dry days). A small spot by our bathroom vent pipe that had come unsealed; as a result, he had his team reseal every single pipe/vent/similar areas on the roof to make sure there would be no issue going forward. Dan also covered the additional repair to the drywall inside. Whether due to a minor mistake or the historic windstorms (100+ mph gusts caused issues all over the city), Dan acted quickly and made sure we got the help we needed.
2. There were a few times where Dan was hard to reach, though it did not delay any of the work. As stated before, our work happened around the time that a LOT of folks needed help with their roofs, so this is understandable!
Given how much Dan helped us out when we were in several pinches, it has to be 5 stars (despite a few minor inconveniences along the way). Dan's (and his team's) commitment to providing great customer service is abundantly clear, and made what could have been a much more daunting process fairly easy to manage. I hope to not have to deal with any more roofing woes any time soon, but if I do, Dan and NR roofing will be the first company we reach out to! read more