Our Samsung smart tv stopped working recently. It stopped turning on and the 'red light' was no longer lit. I unplugged it and replugged it and still nothing. Once noticing that I had accidentally plugged the TV straight into the outlet on the wall vs. into the surge protector right next to it, I was convinced that it was due to a power surge from one of the recent thunderstorms that we had, and I was convinced that the power module was burnt out.
After doing a little research, I decided to call Nova Service Center. The gentleman who answered, Mehdi, was very courteous and asked me what had happened and was very quick to provide possible dates when he could come over to check out the tv, so it was very easy to make an appointment, which we scheduled for the next day (Saturday).
When he arrived, Mehdi was very friendly and definitely seemed very knowledgeable about smart TVs and electronics in general. He took the back cover off the TV and literally within less than 10 mins was able to decipher the problem. It wasn't that the power module, or worse, the mother board, had burnt up, but rather some loose connections within the power module. All he needed to do was to resolder a couple of the points. Add another 15 mins of work and voila! The TV was back on. Mind you, he didn't even scratch the back panel while removing it, which he first noted as something which could happen due to the way the back was held in place!
The best part was the price. Nova Service Center charges $68 to come out and investigate a problem, but if you end up going with their services, they incorporate that initial consultation cost into the final cost of the service; i.e., it's not $68 for checking it out PLUS $x for fixing something. The final cost was $125, well worth it; AND, Mehdi took $20 off for the coupon that I had printed from their website.
With all that said, I would highly recommend Nova Service Center for all your electronics needs. Just ask for Mehdi and he'll take excellent care of you! read more