I was pretty nervous walking into the store alone as a woman buying my first gun, but the employees were incredibly kind, patient, and helpful. They've made me feel so welcome that I've gone back several times since, and I can't recommend the store highly enough! read more

Great Service, very professional, would definitely recommend, and will continue to frequent this store for all my future purchases.

Ordered a firearm through NOVA Armory's website over months ago, as of April 2026 I still have no update. I've gone as far as to email them, i've called multiple times and gone to the store to be told come back another day but i keep getting told I'll receive a callback, but no one ever follows up. At this point I don't even know if the firearm has shipped, is backordered, or is sitting in the store. The lack of communication and transparency is unacceptable, especially for something as straightforward as a standard, in-stock firearm. I understand delays happen, but going over a month with no clear answer and no proactive communication is poor customer service. I've now had to consider canceling the order or disputing the charge just to get a resolution but i've strung along past their policy time period Would not recommend ordering through their warehouse fulfillment unless you're okay with being left in the dark. read more

Wasn't impressed with how the pistols were displayed or lack of displays. There is a picture here in the gallery that shows how this shop has chosen how to (more like chosen "not to" display) display the used pistol selection. How would I as a potential buyer know what they had in inventory if the pistols are stored in the manner that this shop does. I turned around and walked out. Not worth my time to try to find something that I was looking for. So there's that. There many shops around that take inventory displays seriously. I don't think I'll be going back. read more

I'm going to keep this short and simple. Service: Bad Selection: Very limited Value: Non existent read more

I love coming to this shop, the entire staff there is really friendly & patient. i never feel like i'm being rushed even when it's busy, i would definitely recommend this place to anyone who's looking to purchase a firearm. Every time i've visited i've had a great experience, I bought my first firearm here and haven't gone anywhere else since. shout out to the gun service guy Eric ! today he stopped what he was in the middle of doing just to help me fix my gun and get me out of there asap! absolute stud read more

great staffs and seamless and properly to attain your firearms needs...!!!!! good & competitive $pricing ! read more

NOVA Armory and its staff are awesome, polite, professional, and extremely efficient. They are hands down the finest firearms dealer in northern Virginia. read more

The entire staff at NOVA has been nothing less the professional, and very knowledgable of all items. They take the time to verify and confirm any questions regarding any item. Bottom Line Up Front (BLUF), they are consummate professionals. read more

The staff at NOVA is friendly and helpful and they don't make you feel out of place even if you're a novice. The onsite help is great, and I love that I was able to place my order online and then pick it up within minutes (the time to clear the checks can vary but the day I went in it was 5 minutes). Location is super accessible. read more

Nova is my LGS. My shooting sport and CCW HQ. I buy and sell, visit and browse, with them. Fun guess. Cool place. In the middle of liberal Arlington, it's a Unicorn that I'm happy to know serves me and my community a nice slice of 2A in northern Virginia. read more

I shipped a shotgun to another state to my brother. It was handled easily and was packed well. If I had the need, I would certainly want to use them again. read more

NOVA received a custom ordered firearm for me. Their transfer fee was reasonable. The people are polite and courteous. The shop is tidy and organized. They handled my transaction professionally. I also noticed that they were very helpful with customers and what appeared to be a first time buyer, suggesting that they try a certain type of firearm at a range before purchase, which shows me they are not just about sales. There is a sign on the front door that says they will deny service to anyone under the influence of alcohol or drugs. While I was doing my paperwork, an obviously impaired male entered the shop and was escorted out immediately. My kind of place! Booze and drugs do not mix with firearms. I would go back again, were I ever to purchase another firearm. read more

Outstanding business! The staff are proactive, knowledgeable and professional. My "go to" firearm's dealer in NV!

Great service, helpful recommendations. I really appreciated their advice and knowledge sharing.

I just bought this mags and when I realized that was the wrong mags, I called them to return it or exchange it The guy told me that they don't take that brand of mags back because too many people returned because they are crap... I didn't not realize the my receipt said NO RETURN ON ANY PRO MAG PRODUCT. I will not do business with a gun shop that sells crap just to make money. I will get better customer service I am Walmart. This people are selling crap that they do not stay behind it. read more

Did a gun transfer to this store. They called when my gun arrived and it only took about 20 mins to do the paperwork and walk out the door. I would use them again. read more

I've been going to NOVA Armory for a few years now for transfers, and have never experienced anything less than great customer service! My interactions with staff, however brief, have always been positive. Paperwork is now faster than ever to get through now with their switch to an electronic form you can complete on your phone, and background checks take next to no time to complete. If you're looking for a place to expediently pick up transfers and have some general questions answered, these guys have you covered. Thank you for your services! read more

I've always liked this place and have spent thousands here over the years. They have one new guy since they moved from Courthouse who is rude AF. I've dealt with him three times now and have given them every chance. Never again. Sorry, but whoever runs this place needs to make a change to get my back. read more

Avoid this place at all cost, terrible customer service. I drove from my home which is an hour away three times. On the third day they told me because of barrel size i couldn't take my gun home. I had to ship it back and pay a restocking fee. read more

Weird vibe on my last visit a few days ago. One staffer was accommodating, the other ZzTop Lookin fellah was a little tense--Perhaps the stress of the holiday. Clunky NFA transaction a while back, that I wasn't too thrilled about. read more

Nice shop, knowledgeable customer service, law enforcement friendly. Their page says the armorer works with antique guns, they do not. Still, I will recommend. read more

I'm not an expert by any means on guns and ammo so when I called to ask if they had any ammo in stock, they let me know to check back the next day as they were expecting a shipment. I called the next day and spoke with Jason who answered my original email and he explained in layman's terms the difference between the ammo he had in stock. Made it very easy for me to decide which to purchase. Thank you Jason for your help! P.S. They also make sure everyone is wearing a mask inside and limit the number of people in the store to ensure they're following COVID protocols. Felt comfortable moving throughout the store. read more

Went there today with my husband. We had cash on hand ready to make a purchase for me. We made a 12pm appointment walked in at 12pm when they opened said hello to an associate told him we had an appointment and immediately snaps back at us. "we don't take appointments, what do you need?" OK wow so this is how it's going to go. My husband asked him to show us what they had for me something simple that I could handle. He showed us two options. My husband asked a few questions. He responded as if it was such an inconvenience. The guy had was curt, had zero personality, zero customer service skills, and acted like we were an inconvenience. We said thank you and walked out all within 10 minutes. Don't go there if you expect even a minimum level of service. This place doesn't deserve a penny of my money. There are many other gun shops in the area to consider. read more

Needed to replace a f/s on my 1911. Walked in and the store was busy, but I was greeted in under a minute. Told them what I needed and the work was done in about 20 min at a fair price. Kudos gents! read more

This place sucks everything's overpriced and the employees are not cool. Better off buying elsewhere or online

I have been conducting my firearms transfers with NOVA Armory since 2017 and it has been great. Customer service has been top notch, they helped me work through my more complicated transfers, providing peace of mind. I plan on continuing patronizing their establishment going and have recommended to local friends of mine. read more

A wonderful experience that started as soon as I opened the door. A knowledgeable group who not only know their firearms but also know the weapons laws of Virginia and the US. Simply put, a great experience and I will be back. read more

I sympathize with previous reviewers who were put off by the service at NOVA. guys working there were broadly indifferent to my shopping and curt in response to questions. Helping potential customers seemed low priority. prices on guns and ammo also beatable everywhere. read more

I used NOVA to register two silencers. I asked them if there was a charge for this service when we started the process and they said no. When I picked up my two silencers they charged me two hundred and fifty dollars for storage. I picked them up the day after i received my approval from the ATF. Both silencers were stored in the same box but they still charged me for storage of two items at $125.00 each. When questioned they said it took over 6 months for the approval which they considered excessive so they decided to charge for storage. NEVER trust these people for anything. Do not do business with them. read more

Rude staff that has no idea who has made orders online through their website. Ignorance of record keeping procedures is one thing, but having an attitude with paying customers due to your own ignorance and seemingly general lack of intelligence is another. Don't shop here. read more

Wow, horrible customer service. The salesman I ended up with was clearly in a bad mood. I had 1000 dollars in my pocket and wanted to make a purchase. Found a weapon I liked. All I needed was 30 seconds for him to go over the weapon, and I would have made the purchase. I will never go there again and will actively tell people what a horrible experience I had. With an attitude like he had, i guess they are rolling in cash. read more

If I could give this company a -5 on stars I would have. I was planning on buying 2 guns, for me and my wife: So I didn't know what I exactly wanted. I went into this place, thinking that they could help me decide what to get. But that was my biggest mistake, thinking that they were going to help me. If you're not up to par on exactly what you want DO NOT GO HERE. They made me feel like I was an inch tall cause I came in asking them to show me what they have for me to see. The employees there were not helpful at all and actually kind of rude. On my assumption, they made me feel like if I was not in the military or in the police force. That my money wasn't good enough to be spent here. read more

I had NOVA Armory handle an FFL Transfer for my Glock 17. The experience was very smooth. I walked in and was immediately greeted by an associate. The background check is done on a computer which is very nice. I was cleared in under 5min and was in and out of there with my brand new firearm. The store isn't very large and I didn't shop around with the firearms there, but it does have a very nice layout with knowledgeable professionals. Definitely a nice place to handle your transfers given it being the closest store in the DC area. read more

These bad reviews are ridiculous. Let me give you some tried and true honest opinion on this place. About a month ago, I was recommended to this place by a co worker of mine who had a smooth transaction with a rifle transfer to this place. This shop was nothing but courteous and friendly to not only me but every person that walked into the store on the day I went to shop and buy. They were all working hard and making sure everyone was taken care of in a timely manner. Chase was an absolute amazing dude there who made my process and selection easy. I said I will be coming back in a month and that time is now. Outstanding shop. Good working online website as well for available items in stock. read more

Service and prices were sub par overall compared to other Armory's I've visited. Usually crowded, but didn't feel valued as a customer.

I purchased a silencer through Silencer Shop and used NOVA as my dealer. Before ATF approval, they moved buildings and now you have to pay to park. Cost me $7.35, which is annoying because they had a parking lot at the previous location. Pickup of the silencer was smooth, but they charged me $25 for a "storage fee", which is against Silencer Shop policy. I emailed SS and they contacted NOVA to refund me. A week passed and no refund was processed. Contacted SS again and they informed me that NOVA's dealer account with SS has been suspended. I wonder how many people they wrongly charged for a BS storage fee. Just avoid this place! read more

Exceptional service by Chris. I am thoroughly impressed by his great customer service, knowledge of weapons, and the history behind them. I went in with a thousand questions and he answered them all with a smile. Minor inconvenience: weapon availability in-store is a bit restricted so I couldn't see the models I actually wanted and they also do not carry the Colt brand. read more

We picked up a classic Walther PPK/S from Nova Armory and had a first-rate experience. The courteous staff explained the functioning of the gun, went into detail about the gun's qualities and quirks, suggested appropriate ammunition, and generally made the experience very pleasant. We highly recommend this conveniently-located store! read more

Some time ago I ordered an AR-15 complete upper through NOVA Armory. I traded in a handgun I owned as part of the deal. There was a mistake in the order and we ended up canceling it before the item ever shipped. Not a big deal, but here is where the problem was. They had still taken my handgun as part of the $200 discount. Since the transaction was canceled, they either needed to give me the $200 credit, or give me back my handgun. The manager refused - essentially meaning the shop had taken my handgun for free and I got absolutely nothing for it. I tried as hard as I could to explain the logic to him but the hard-headed manager just was not able to wrap his head around the situation, and didn't believe the shop owed me anything. I said I wanted the owner's contact information, but they refused to give it to me. A few days later the manager called me back. I guess someone must've finally explained to him what was wrong. Seeing as they had already sold my handgun, he said he'll give me the $200. But he stopped short of admitting any wrong-doing or apology, and made it sound like he was actually doing me a favor. I really wanted to like this shop. I live in Arlington and am a veteran. So I would have loved to support a local veteran-owned gun shop. But they did not treat me right the handful of times I have visited. Moreover, their $50 FFL transfer fees are too much, you can find other shops in nova that will do $25. read more