I got a gift card for my brother for Christmas to Nour's and since we were going to be on the plaza for a candlelight concert, we thought we'd make a full date night out of it at Nour's.
First impression - we were a bit surprised. We're so used to doing order at the counter places with Lebanese food in Kansas City so it was a nice change to have a more refined seated restaurant experience. We did have reservations, which we needed, at 7:15 PM on a Friday.
We were seated right away and given water. And then the service went down a little bit. The bus and hostess came by probably eight or so minutes after we sat down to see if we want any water and if she could grab us any appetizers. I got Coke and my fiancé got a hot tea. It was really cold in there. Something was going on with the HVAC unit with it being so warm outside. We ordered the muhummara to try something different. That came out relatively quickly with our drinks. It was tasty, but I probably wouldn't order it again. I was trying to be adventurous, but I didn't like it as much as I like a hummus or baba ghanoush. But then we waited. We had almost finished our dip when our actual waitress finally showed up around 25 minutes after we were seated. She asked how we were doing and I said OK and she started to leave the table and my fiancé stopped to say hey we're actually ready to order dinner. I thought she was finally greeting us, but apparently she was going to take our order.
Anyway, I got the zaatar milanese with fries and he got the chicken Shawarma burrito. That also came out quickly. Both were good, but I ultimately preferred his burrito. The sandwich was just a little messy and I should've been more adventurous. Again, we waited a little bit for somebody clear dishes and I did ask about dessert and I said we'll just try all your Turkish delights, cause it's one of my fiancé's favorite things, and she's like oh well we have 13 flavors at which point she didn't say what flavors they had, she just said I can bring you four of my favorites. I said ok. That took her a while to do and so when she brought the dessert, I ended up giving her the gift card for dinner and she went away again for a while. When she came back, she said technically you weren't supposed to use that gift card in store, only online, which I thought was wild, but she forced it through. At this point, we need to hoof it because I'd given us an hour and a half for dinner thinking that would be more than enough time considering the fact that our meal was pretty straightforward. And while food came out really quickly, the service just wasn't where it needed to be. She was sweet and added a macaron to our dessert plate to say thank you for our patience with how slow it was, but it seemed everyone else around us was getting very good service so I don't know what happened.
All in all, I would certainly go back, but don't have it before a planned event because you may end up having to run out of there because it takes so long. read more