I've been really struggling with how to write this review. We had a bad experience here, but I blame probably 90% of that bad experience on our server, which makes it hard to know how to really rate the experience. For me, the experience was bad enough that I will not likely return, even though the food was enjoyable for the most part.
I don't want to get overly dramatic with our situation as I'm hoping it was isolated to our specific situation, but I'll give a basic rundown so you can understand where I'm coming from.
There were 6 of us. We arrived on a Friday evening around 5pm. The restaurant was not busy. We got settled in; we hadn't all seen each other in a while so we were a bit slow ordering. We seemed to immediately fluster our server. She brought waters, never did drink orders (never did refills of those waters either). When it came time to order, we asked her if she wanted a certain person to begin and she just kind of shrugged so we picked the "guest of honor" to begin. It seemed difficult for her to note the orders or maybe understand us. I really don't know if it was a language barrier. We could understand her, but she just seemed very confused and uncertain and had to have us repeat a lot, etc. I don't feel like our orders were complex or had special requests or were even all that different from one another. She just really seemed to lack confidence. Anyway, we got the orders in and it wasn't all that long until the food started coming out. We were visiting, so I didn't pay much attention to the time, but it wasn't anything that seemed extremely long.
When the food came out, she just kind of brought the items in random order, she didn't have any recollection of who ordered what so it was a bit of a mess getting each item to the right spot. She wasn't great at speaking up or saying things in complete sentences so we had to really almost interrogate her to get her to tell us what she had in her hand, etc. When she got done, one of us didn't have our food, so we told her that. She came back with a totally different dish (she had ordered a gyro sandwich, she came back with a kebab meal). She tried to give the kebab meal to our friend and our friend explained that wasn't what she ordered. The server said something like "Ok, but you'll still like it". Our friend insisted that no, she'd rather have what she ordered. The server seemed disappointed with this decision so retreated to the kitchen to return with what our friend actually ordered in a very short time, so short that it seems unlikely that they had time to make the item new, so it left us wondering why she was so forceful about trying to get this friend to take the wrong food if the right food was there.
When it came time for the checks, that was a mess. I know splitting checks is a bit of a mess, but this was a new definition of MESS. She just couldn't get it straight. She started accusing one of the friends of actually eating two complete meals (not the friend from before) to which she had to really like promise her that she was 100% sure she did not eat two full meals. It got kind of ugly because the server just could not get it straight. I told her to bring a piece of paper and we'd write it out for her, but she wouldn't. She wanted us all to crawl through a now-full restaurant to the back to get it straightened out and I refused to do it. I told her she could bring the stuff out and we'd straighten it out at the table. Finally a couple of the friends went back and got it straigtened out.
We left feelling like they treated us like we were stealing from them. Then I couldn't get in my car because someone in a car with a Kinzi plate was parked up against my car with the door open, sitting there smoking right at the front door. Finally he closed the door so I could get in my car.
It was a very frustrating experience. We liked the location and comfortable dining room, but the service was just unforgiveable (I left out quite a bit of the weirdness.)
The food was not bad. I felt like a couple of us that ordered the same thing had items with very different amounts of meat on them, but I didn't sit and measure exactly. Later when eating left overs, the kebabs had VERY, VERY raw chicken on the center pieces of meat.
So, I'm just going to say that I'm not going to likely return to this spot. I'm not sure others would have the same experience we had, so if you want to give it a try, go for it. read more