This company is fraudulent, I order cmos battery for my notebook . They didn't shipped on time and when I received it it's the wrong part . I have been trying to return it , I was told that they will not return my my ship cost of $12 and they have to inspect it. That means u have to pay another shipping to return it read more

STAY AWAY, STAY FAR FAR AWAY from these TOTALLY FRAUDULENT LIARS - Selling items on the false pretense it is BRAND NEW Genuine Dell part whereas it is anything else but ....... metal case badly dented and wires with "hacked open exposing bare wires", the likes I have not even seen from "salvage" (used) assemblies, which this is NOT supposed to be. read more

Notebookparts - and what the F is going on here for a NEW ?? Power Supply ?? - Computers Near Me - Hagerstown, Maryland

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I ordered the HP touchscreen whole top assembly, part number L93181-001, at $199.00. Very unprofessional and scammers. Days later, I received an email letting me know that the item is not in stock. And that they can only offer me the LCD screen for $159. Come to find out, they do have the part in stock that I originally ordered, only that they now have it at a much higher price, $299. This company is a scam how can you tell a customer you don't have an item just so that you can try to sell it back to them at a higher rate this will be reported to Better Business Bureau. Date of experience 02/19/2024 read more

Notebookparts - Email sent to me - Computers Near Me - Hagerstown, Maryland

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Plain and simple: DO NOT TRUST HIM! He lies like a rug. I ordered a part that was "in stock", but it was not. When he finally sent the part, although compatible, it was a lesser, MUCH CHEAPER part. He did offer to take it back, but by the time the part got to me, I had not choice but to install it since the customer had been waiting patiently for the laptop. This is his reputation across many review sites going back 20+ years. read more

Because it is an irresponsible company. I bought an Asus back cover Q550LF, paid $96.95 after promising me a delivery date, they didn't send me anything and they canceled my order saying they don't have the product, but it's a lie because now they are selling it at a higher price. Why if they don't have the product they continue to sell it. It seems to me that this company is fraudulent and works with clients' money. read more

Notebookparts - The proof that my purchase was canceled - Computers Near Me - Hagerstown, Maryland

Great experience. I ordered the wrong part by accident, and they cross-shipped the correct part without a restocking fee. It was my mistake for flubbing the product identifier, it was easy to find the correct heatsink/fan assembly. The new fan works great on my Lenovo P1. Superior to Amazon in that I was able to find the whole assembly for around $160, as opposed to one fan for ~$70. Highly recommended. read more

My wife's HP Chromebook is working great again thanks to Notebookparts.com. Quick shipping at a great price. To top that, they provided outstanding customer service and support to resolve my issues. I couldn't be happier with Notebookparts.com! read more

These folks are cheats! you cant get any help, I have called the Hagerstown, MD PD and the Washington County Sheriff's department and both tell me there has been numerous legal papers served. Check out the websites: http://casesearch.courts.state.md.us/casesearch/ http://casesearch.courts.state.md.us/casesearch/inquiryCompanySearch.jis Then they have changed their name! OMG! read more

I paid a premium for a new Lenovo branded battery. It lasted just a few months and died. No refunds or exchange. I am a computer repair shop and I will never buy anything from notebookparts.com again! read more

Needed a keyboard that was out of stock with Lenovo for a clients computer. When I called to confirm they had it in stock Mary was very helpful confirmed stock and they were able to ship same day. When I received the shipment, the incorrect part was sent, but when informed of the problem, Mary made sure that the correct compatible keyboard was sent out immediately, at no additional charge, and did not require The incorrect part to be sent back, saving me the headache of having to mail it. They seem to be very customer service oriented and I would do business with them again. read more

I don't know why they give an option for overnight shipping and charge extra just to make it a 2 day delivery and they send it to fed a day later so it comes 3 days later. I don't think getting an extra few bucks is worth giving the company a bad name. I do not suggest anyone to use thier service. read more

Scammers. stay away. They lie about parts being new and provide terrible customer service

1. Was looking for notebook battery and found online with them for a good price. Good price for a new product, not refurbished 2. Product was shipped, but never received. 3. Called the listed number several times. No voicemails were ever returned. They do not have email listed anywhere on internet. 4. Checked with my landlord, and few days later a neighbor brought the parcel which was shipped to a wrong address. 5. Battery that was advertised as new came in in non ONE packaging. It looked new, but was used before. read more

Thieves is what the are, they helped me remember who they are by not being able to contact them then they send you a message stating they are awaiting your reply. I put bank of America fraud & recovery team on their asses im not taking any losses from any chickenshit seller or company. read more

The ordering process was easy, but I ordered a battery for a Lenovo Yoga 910 (which was what I was told to buy, not that I'm bitter at my husband or anything). What we really needed was a battery for a Lenovo Yoga 900. I contacted the company and explained what had happened. I found the battery I needed on Amazon for less than their website. They asked me if I wanted to order the correct battery from them and I explained it was less expensive elsewhere. I figured they'd tell me I couldn't return the other one for credit, but they gave me a RMA# and told me they'd even waive the restocking fee. I returned the battery to them and did receive credit within four days of them receiving it back, though a 15% restocking fee was charged. It wasn't worth the hassle asking them about the fee when they could have told me to pound sand about the return, so overall it was ok working with them. read more

I found them on google and made a mistake purchase without searching about them. I am ordering from out of the US, and I could not check the item that they sent us. When I receive the item, I realized that it is not the correct part that I ordered, due to ex, I reordered from their website. At that time, they returned back by email, and wrote that they don't have the item, and returned back the money. But just today, they withdraw money again without my permission. Called them many times and never reached someone. I am afraid they are cheats. read more

Recently ordered a battery replacement for a laptop and it was unrecognizable on the pc. Tried contacting customer service numerous times and days and no response. The only way the company conducts customer service is but electronic correspondence which takes time. Apparently I feel they do this to scam out of giving refunds. Very poor customer service. read more

Again I bought a part from them. Paid for overnight shipping because my customer asked for it. I got the part but the part was defective so I contacted them for an RMA which they responded to by asking a lot of questions, telling me that we should try the installation again, that I probably made a mistake with the installation etc. etc. (we are a repair shop). I again asked for the RMA instructions only to be told that they will not do anything until they get the part back and test it themselves. At this point my overnight shipping fees were a complete waste of money and my customer is unhappy. It has now been 13 days since this purchase and today I get an email from them telling me that they dont have my part in black anymore and would white be ok or should they just issue a refund. Such poor customer service and business ethics. read more

I received the wrong part. Mariam and the customer service team did very little to fix the situation. I did nothing ill, yet they emailed me nasty remarks as if I were scamming them. Unbelievable.. it is Notebookparts.com that scammed me $48 sending me the wrong part and then not wanting to return it for 8 days. Please be careful at this place, and read the other reviews. Same thing happened to me with the quality control that is none at this place. read more

I received almost no service while buying a laptop part there. They mailed a part number that was different from what the website said, and then gave me trouble over returning it when it was their reliability website issue. It would be like ordering a Peperoni pizza and receiving Sausage pizza. All I could do was argue some, and it was to no avail. The follow up service was poor in my situation. I am having to call my credit card company over a measly $40 just out of principle. I wish it weren't so. read more

Ordered a part from them two months ago, was given the wrong part TWICE and once I requested a refund I was met with constant questions on why I'm returning the wrong parts even though I'm well within their return policy deadlines. It's been over 3 weeks since I was finally told they'd sent it off however I haven't received it and they have avoided every form of contact with me since. The entire company is a joke out to get your money. Avoid at all cost. read more

I ordered a new keyboard for my laptop and had no issues until I received my tracking number I paid for 2 day shipping, and was getting 4 day shipping. I called and spoke to a very unfriendly Mariam who kept hanging up on me and told me I was rude. I got rude when I kept having to call back over and over. They "did me a favor" and upgraded my shipping to what I paid for. I called them when I received the part and they were still rude. I would not do business with them again. When I asked to speak to management they told me they did not know when management would be in and would not give the names of management. I dealt with nicer people in boot camp then I did with this company read more

Paid $40 for a computer part (DC jack) that stopped working after 10 weeks of use. Mary ("customer service" personnel) stated there was nothing the company can do because it was out of their 30 day warranty period. First she tried blaming the product not working on me stating I may have been using non-genuine charging adapter (which I had not). Then she lied and said Lenovo only has a 30 day warranty as well (it does not, all of their parts have a 12 month warranty). When I asked her to speak to a manager, she stopped responding to me altogether! Several e-mails and phone calls later, I still have not received a response. DO NOT BUY FROM HERE! I would rather try my luck elsewhere. read more

Ordered a part from their site that indicated IN STOCK. A week later my order was cancelled due to NO STOCK. The estimate and ETA of my customer's repair was based on your part, availability and price. This is no way to run a business. I will not consider you a reliable source for my parts in the future. read more

I tried to not fill out any rating at all, meaning no stars at all, but I needed to fill out at least one... My honest rating would be minus. This is a very unprofessional company. I bought an Alienware laptop battery for replacement (7/24/12). I got it in good time, but I couldn't use it since my Alienware laptop didn't detect the battery. When I purchased the battery online the company promised that the battery could be returned within 30 days. Now I wanted to return it (8/1/12). I emailed them, called them on every extension I could find, I left telephone messages, and also went online and filled out a form to request a RMA to get an authorization for the return. They NEVER returned any of my calls or messages. At that time I called my credit card company and they said they couldn't find any charge from this company so I thought everything was cleared. Today (9/1/12) when I got my credit card statement I found that they charged me 8/14/12. So with advice from my credit card company's dispute department I'm returning the battery and waiting to see if I'm getting my money back, otherwise they will dispute it for me. My best advice would be: Go and look for any other company! read more

We found the HP Motherboard on Notebookparts.com, that we needed. Unfortunately, since last week (2018 Mar 05) we have been unable to contact Notebookparts.com by phone to discuss details about the Motherboard that are not covered in its online advertisement. Further, no e-mail address was provided to make contact with this company. We have the item in the "Cart" waiting to "Checkout". We need to contact the company to clarify details of this item. They do not answer their phones or respond to phone messages. read more

Update: Credit card was compromised the same day I ordered at companies located in the immediate area of their location! Very strange. Also, parts represented as new were not. Horrible service, defective parts, slow service, arrogant attitude. I defy anyone to find a positive review of this business anywhere on the Internet. I only checked AFTER I had a bad experience. Fortunately it was a small order. These guys are crooks! I won't do business with them again. read more

I purchased a motherboard from these guys. The motherboard was defective. I paid to ship it back and they sent me a second defective motherboard. They asked I ship the computer to them (at my expense) and I did. Now they tell me that because the cover was off the bottom of the laptop that it "came in parts" and can't do anything. I didn't see any issue as it was packed by FedEx and they would have to have taken the cover off anyway. It also took them 2 weeks to determine that it "came in parts". These guys don't even answer the phone when you call, it's a huge rip off. I think they are hoping people won't complain and they can keep their money. Other reviewers have commented on how hard it is to get money back from these guys. I hope I get mine back. It was over $400.00. In short, buyer beware! read more

I've ordered a secondary battery (ST09) for my HP laptop, it was supposed to be brand new according to them. But the battery was a 2011 and already half of the cycles was used. I've ask them to send me a brand new, and they are not able according to them. I've ask to be refund, still waiting. The second item i purchase from them was an AC adaptor, i didn't see when i plugged in the cord was tempered, the cord has been previously cut, and re-splice, but without the green ground wire, then was tape with electric tape. I almost got an electric shock and dammage my laptop. Once again they told me the part was ordered directly from HP and was genuine brand new unopened part. But when you look at the box you can see that one was refurbish. They propose me 5$ for that, it's a fuc.... joke. That was my first experience with them, my bad that i didn't do my homework and check for the reviews on that company before ordering. But one think for sure i will never order from them again. Jeff read more

Ordered a power jack, received a laptop top frame. Very difficult to get in contact with them. We corresponded initially by phone, then email. They requested numbers that did not exist on the part they sent me. I requested an email to send pictures. They gave me an address and I sent them pictures. I never heard from them again. I have begun the dispute process with my credit card. Horrible to do business with, and I would not recommend to anyone. read more

I went on this website to purchase a cpu and had some questions so I called customer service. The worker Marium within seconds started accusing me of being rude and told me to change my attitude.I was just asking a question normally. I was in no way being rude. She had no answers for basic questions and was very abrasive. Then when I was in the middle of asking another question she hung up on me. Needless to say I got my cpu somewhere else without someone being rude for no reason. Notebook parts really need to realize people are giving them money and shouldn't be treated very poorly. I can tell on every review for this business everyone had a bad experience like I did. read more

I ordered a laptop battery and it took forever to arrive. They contacted me and offered a discount for the delay. When the battery finally arrived it had obvious surface signs of usage - seemed like they pulled it out of another laptop. At first they claimed they told me it was used (I said I would never agree to buy a used battery) and then they denied it was used. Unbelievable! Less than 6 months later, it doesn't last more than 35 minutes and they blame me for misuse... read more

boy have they changed their ways..i previously posted a positive review but i have to take it back....their prices are ok up front but make sure you want the part you order because they will steal your money when it comes to a refund...they kept TWENTY FIVE PERCENT without warning on a part I had to return!...beware..mary has changed her spots read more

I purchased a top panel from this company. They listed a model number that did not match the product they sent me. The top panel I ordered was a 15.6 inch, they sent a 17.3 inch top panel. After contacting the company in regards to returning the part and sending me the correct one, they took over a week to respond. I then asked for a full refund, which seemed to get their attention. They then took another week in attempt to resell me the correct part. At this point, I had already found another solution to my problem, and asked for a refund. They finally sent me an RMA number, and charged me a "restocking" fee. I never opened the part from the original packaging they sent me. I paid for shipping to receive the wrong part, return the wrong part, and get a restocking fee. I paid them 30.00 to put a part back on their selves that they made a mistake in selling. They have poor customer service, unreliable listing of parts, and will take your money with no remorse for their own mistakes. I will never use this company again. read more