I have to give high marks here because of the customer service we received while in store. Especially when they were short staffed and busy as all can be on a Thursday evening. We came here with what we wanted already in mind. My Dad had been wanting to get a Ring doorbell for some time and just never stopped anywhere to get one. Since we already knew we were going to be in the area we made a plan to come in. Once we were in the store we made our way over to where they were and had a bit of a wait. This is the only downfall here. We had no idea that they were short staffed and were getting a little miffed that we weren't being helped. When we got to the display area for the Rings there were at least two associates there. They were helping someone and once they finished up with that customer we thought they would come back to help us. No dice. We stood around for a bit and I eventually made my way to the front of the store and asked the lady sitting by the door if we could get some help. This is when she informed me that they were short staffed and those associates that were at the display and then disappeared were 'truck staff.' I guess that means they unload product off the truck and bring it to the floor to be stocked. After a few more minutes of waiting we finally had someone to help us. We told them what we wanted. At first we were told they didn't have it. We all know that Best Buy has those nifty price displays that will tell you if and if not they have a product. Going by that we knew that it was in stock. Well there were multiple displays and one showed they didn't have any in stock. They searched the cases moving things around to make sure that they were not hidden behind other product. We were told they may not have it but to hold on a minute. Both associates, yes we wound up with two at that point when we initially had none, had disappeared. We thought that meant we were done for. The one associate had gone to the back and luck was on our side. They had the doorbell, it just hadn't been taken off the truck yet. This associate, I really wish I had gotten his name, had to climb a bit in the truck to find the doorbell and he brought it out to us. That associate deserves some kind of raise or recognition. He was very helpful. He finished the transaction for us and we made our way out the door with the doorbell and not needing to make another stop on our way home. read more

Stopped by to check out some deals and ended up getting a laptop on sale, so no complaints there. The store has a decent selection and the process was pretty smooth. Nothing exceptional but overall a solid experience if you're looking for electronics at a good price. read more

Best Buy - Electronics Near Me - Hagerstown, Maryland

Best buy in Hagerstown not one of my better stores but had a change of attitude after I met one of your representatives Mr Tim he was approachable with a beautiful smile and very helpful I told him Best buy was not one of my stores but I came in because someone highly recon mended me to go in and Mr Tim said I'm glad you did and further assisted me this is a wonderful store and I told him I will be back when the AT&t reps come in so I can purchase my phone. Violet Chisley read more

awful service. waited on TV today. asked for help twice and no one ever came. the worst Best Buy experience ever. we will take our business elsewhere where. could've gotten $1200 purchase but too bad so sad. get better service employees. that was horrid. read more

!!WARNING DON'T USE GEEK SQUAD!! They will break your iPhone and then claim you must prove they broke it for them to fix it. Don't make the same mistake I did. read more

This store was extremely helpful thank you to Desi & Jeff for helping my husband get a new cellphone, we encountered a lot of issues and they went above and beyond to find the problem and get a solution, once everything was settled everything went on very smoothly and we left with exactly what we wanted. Also a big thank you to Blake for also being there and trying to figure out what was going on we appreciate everyone who helped us! read more

Terrible experience with this location and customer service. Have waited a month for appliance delivery and installation. Received emails stating a need to reschedule as one appliance was unavailable, however the day of sale in store the item was still in stock. This leads me to believe that sales care much more about their commission and sold off my appliance after I had made an initial delivery date. The week of delivery i was emailed again to inform need of yet another reschedule as item was still not in stock. On the new date of delivery I was called and informed they were on their way but they only had one appliance still. I had them deliver and install the one appliance and then called and scheduled delivery for the following week. Today again I called to ensure delivery was happening and they claim no scheduling was received on their end. Waiting a month for a washer and dryer install and being led in circles. Was told they would compensate me with a $25 gift card. 25 doesn't help much when I've now taken off 4 days from work to accommodate this companies incompetence. Asking for full refund and compensation for my time. They days I've taken off are near the cost of this one appliance and I'm so dissatisfied with this company. My advice is steer clear of this store. read more

Organized Best Buy with the usual electronics, movies and music, cell phones and large appliances. I was here to take a look at the laptops and they were nicely organized by manufacturer. Prices clearly marked and they're a little on the high side. The specific model I'm interested was here, chained to the desk but available to demo. I'll take it... from elsewhere. Still, I looked around a bit at the accessories and didn't find any deals. If you need something Right Now, then Best Buy's the spot for you. If you can afford to wait a couple of days, then UPS of FedEx can bring it to you for less. read more

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I'm at Best Buy writing this review because it is frustrating at the staffing in this store and terrible customer service. It's 4:38 pm right now completely dead and I came in here to buy a Nest camera which is in a locked case. I walk up to the Best Buy employee at the door and ask if they can call someone to help me get a neat camera and before I even finish my sentence the teenage looking employee says "it will be a 10 minute wait". Dam, ok. So I wait and after about 10 minute by a Best Buy employee and what looks like a loss prevention employee both approach me and ask what I need. I feel like I'm under suspicion or something. I explain I need a nest camera and after several minutes of looking of course they do not have it. Cmon Beat Buy you are better than this. Corie Barry staff your stores! I ended up going onto my Walmart App and ordering it online and they even offered delivery to my house within 75 minutes. So I really need to start buying my electronics at Walmart and Amazon? Disappointed. read more

Best Buy - Best Buy store - Electronics Near Me - Hagerstown, Maryland

I needed to have the battery replaced on my Classic IPOD. When I did a search "Best Buy" came out at top of the list. I went to their web site and they said "we repair all Apple products". I even found my specific IPOD listed as one that was supported. I made an appointment and drove an hour to get there. When I spoke to the repair person he said "Our web site says that we repair all kinds of things that we don't". When I got home I emailed their senior management team. No response. I'm sure that they were all to busy congratulating each other on the great job they were doing. Oddly enough, Best Buy is in mall full of big box stores that are all going out of business. I found the replacement kit for my IPOD on Amazon for $28.00. It includes a new battery, tools and an instruction video. read more

I was just in the store too but 2 iPad's! Hell, you can't get anyone to wait on you. 40 minutes of my day wasted. Just another reason to not shop at Best Buy!!! read more

It's cool, not bad . I did have to find assistance but when they came the person who's name tag said ' Kid Flash' he was knowledgeable and friendly definitely fast. Great communication too. read more

Keyandre was so helpful and fixed a problem that I thought was going to cost me all of my photos! Thank you!

Horrible customer service. Unresponsive, store completely empty waited well over 30 minutes to receive support

Duane. 5 Stars. Professionalism. Excellence. I was sitting on the floor in Best Buy, looking for a washer and dryer, having a rough day. He came and literally picked me up from the floor and took care of me and hooked me up with an excellent new washer and dryer. He made my day much better. Thank you Duane. read more

Very poor customer service. We ordered a gaming monitor for my grandson and when it arrived I plugged it in and the top corner of the screen was damaged. I took it back to this Best Buy for a replacement. The customer service manager (Tony) said I damaged it because the box was not damaged. I told him I did not damage it and that it was damaged when it was put in the box. This is the worst customer service I have ever seen. This is the second time that Best Buy has done this to me! And this is the last! Best Buy is now Worst Buy! Do your self a favor and GO TO GAMESTOP, WALMART, OR ELSEWHERE! Stay away from WORST BUY! read more

Just wanted to give a big shout out to Eva and Mike for their help yesterday. I asked Mike a question and he immediately referred me to Eva who was absolutely the best. Knowledgeable and friendly and hung in there thru some company red tape for my purchase, and it all worked out great!! Thank you again Eva!! read more

When one orders something online & selects in store pick up, you would think you'd be in & out in minutes right? Wrong! My wife ordered a iPhone 5. We got an email saying it was ready for pick up. We did a few other errands first, arriving at Best Buy 30 minutes later. Made our way to the mobile department & gave our email to Sebastian who was working the counter. 'sorry we have to wait for our system to receive your order, why didn't you call it in?' Because its 2013 & we thought your system would be in the same year. Many customers were served before lo & behold a passanger pigeon brought our order through. Seriously we were in the store an hour & forty minutes. Were we offered a discount or free head set to make up for our wasted time? Nope. Didn't even get a thank you... I can see why the chain is struggling to survive... read more

Mostly a waste. You can't buy an appliance here, there is no service!!! Go to Spichers. Almost no employees for help and the ones you do see, they walk away from you. They have plenty of white trash tvs, you know, way too big. They're bad news. Go to Spichers, good prices and SERVICE. Target is good too. read more

Over the course of almost 2 months they delivered 3 dead-on-arrival dryers. A manager threatened to write up a really nice salesperson if we didn't accept charges for them to haul away their broken dryers. Then we went to Lowes and literally got the same dryer delivered the next day no hassle. read more

Find another store to spend your hard earned money at, this one doesn't appreciate customers at all. It seems they think they're doing you a favor to speak to you. It sucks. I bought a Galaxy tablet for my elder mom and couldn't seem to get it to sync with her phone. The guy at the Geek squad seemed confused about my questions. It made me wonder if I should even return after their insistence on making an appointment after I'd driven miles to the store. It is quite apparent Best Buy doesn't give a darn about their customers. Yuk!!!!! read more

What a joke!!!!! Bought what we thought was a new printer...only to get it home and find out someone had returned it and the store never checked it out. Two months later we are STILL fighting to get our refund!!! We used to love best buy and only go there for our tech needs...NEVER AGAIN!!! read more

This store has the worst customer service I have every had. The phone number is invalid it does not accept calls, you are transfer to other phones where no one has the time to answer. I paid for a whirlpool washer & dryer which has not worked. I have emailed and a person name Mark Clevenger email me back on 4/12 and claimed in would be checking into the matter. As of today 4/20 no one will return my messages or emails. Do not buy form Best Buy. read more

Brittany, the GM, was wonderful to work with and helped me out BIG time today. I really appreciated the excellent customer service from her and her team, and how efficient they were despite COVID measures in place. After a stressful week, it was great to have a positive experience, and I am very grateful to Brittany and her team! read more

4/15/2021 My daughter bought a TV and had it shipped to store believing this was safer. We picked it and took it home on 4/14/2021. As soon as it was opened glass was falling out and the screed was shattered. The store was already closed for the night. She called this morning and was told to bring it in. Well, Sebastian (manager) from store #1445 told her that the box did not look damaged and that he would not exchange it or return it for her. It is only a $258 TV!!!! The money isn't an issue for me as $258 is nothing, but it sure is to her. It is a matter of principle for me. All the money that we have spent at Best Buy is now in the past. My family will never purchase another item from Best Buy as they do not stand behind their products, package handling, or their return policy. I have never been so disappointed with a company that we have had such an long standing association with. It is really sad that Sebastian (manager) provides this kind of customer service. I am absolutely livid right now. read more

Typical big box store but they do have an excellent selection of everything you'd expect. The staff is always friendly bordering on over zealous at times but they don't follow you around or hover like they did at HH Gregg. read more

Ordered items for pick up with a co worker, was told either one of us could pick it up at the store, drove 1 1/2 to Best Buy and they said I couldn't pick it up. Quit lying to your customers, twice from this place, never coming back to this location again. read more

I went there and spent 1k on a gaming laptop. Not only did i take their word that it was one of the best gaming laptops when it came to demanding games like warzone,cyberpunk2077 etc. It could just about run cyberpunk2077. I don't like when people lie to me. I would not recommend. They did good helping me find other stuff just not in the laptops. I got my Refund and I can say I'm never doing business there for gaming laptops anytime in the near future. read more

If you already know what you are wanting to buy and are just running in to pick it up great! But if you want someone to take their time and and explain things to you, this probably is the best place for you. This Best Buy isn't the top of the Best Buy's I have shopped at. The employees aren't willing to go out of their way to assist you. They all act as if you are taking up their time and they have better things to do. This is true for every department I have shopped in from TV's, computers to cell phones. I found out recently that if you call the Geek Squad you are calling a centralized number so when you show up to the store, they won't necessarily warranty what the Geek Squad said on the phone. NOT COOL!! That's was per the Geek Squad manager in Hagerstown. So I would suggest that if you really need help and you have the time you find a different Best Buy. You will be happy you did. read more

Been on hold since 9 o'clock until 12 just for someone to pick up the phone just to hang up on me I trying again and been on hold for one hour and the something happened to me very very very bad service read more

Best Buy is the worst customer service I have ever experienced!!! They lie.They put you off for weeks by lying. You will talk to 100 people and they will all tell you the same lie to make you go away. NEVER USE BEST BUY!!!! I rank them a ZERO!!! read more

Azeze and Teddy had great skills and they're attention to detail was marvelous. Both going places, and equally well mannered. Azeze helped us buy an Amazing flat 65' TV, but also gave us all the information we needed to feel like we made sound choices. Teddy installed everything with ease and grace also. read more

I do allot of shopping here for presents and most of my high end items, TV, washer, dryers, fitness trackers, phones etc. I have never had any issues with BestBuy. About a year ago I replaced our washer and dryer.the dryer stopped working a week after I bought and the sent some one to fix it the next day. read more

This best buy has some of the rudest inaccurate people I have ever dealt with I Told the black girl at customer service I was trying to return a computer Program that I had never used she proceeded to tell me the item was opened after she opened it in front of me !! dumbass I guess now it is open . I was able to speak with the store manager an get my money back but Black girl don't Assume because it makes an ass out of yourself and no one else. read more

Horrible refund policy and customer service. Purchased a sound bar - wasn't able to get it set up properly - no matter what we did it wouldn't sync with our tv. Last week the remote got hot and started to melt. I took it into the store and told them it wasn't safe to use and has basically been a pain to set up. They told me it sounds like I have an issue with the manufacturer and not Best Buy. I told them I purchased it from Best Buy not the manufacturer - they basically told me tough luck. Can't think past what the screen in front of them says - how about using some common sense and good customer service. Gee - I wonder why stores are closing. read more

Worst customer service...evah. Seriously. Walked in and no one helped me. Not when I stood around for five minutes. The guy in the phone section was too busy on his own phone. Then, when he finally acknowledged me, he didn't know the products, couldn't recommend anything, shrugged when I asked him questions, discouraged me from buying anything and then walked off. The Geek Squad desk was no better. They were rude, made us wait 20 minutes in line while the tech FLIRTED with a woman who was too stupid to power up her computer. Very, very, very bad service. There's a sign there that reads something like "#1 in Customer Care - 2002" -- well, yeah...that's about the last time you cared about pleasing customers. Never again. Ever. Avoid this store at all costs. Management...teach your employees that you make money when they actually help people. Bad job. Fail. read more

Bought a phone yesterday brought it back today to activate and switch everything from old phone to new one...UNFORTUNATELY we had to deal with SEBASTIAN....he activated the phone then ran off to gossip with other employees...no switching anything....then had to wait 5 to 10 minutes until he felt like DOING HIS JOB....got to say THIS IS NOT ACCEPTABLE.... read more

Deceptive business practices, inept management. Shop somewhere else! They lied to my son to sell him an iPhone 6. Then the store manager lied to him again when he said he would help him after the department manager gave him the run around. With this type of business practices being employed I suspect we will see the demise of Best Buy. I remember when this was a really good chain to shop at. read more

Bought a t.v. that was defective. They wanted to send it out for repairs, even though the tv was only 3 weeks old. Terrible customer service

Two weeks ago we had a desperate need for a laptop charger cord. Called Best Buy. They located exactly the right cord and we were on our way in minutes! A lifesaver! read more