No frills but they do a great job at a fair price and will give your piece tender loving care.read more

I came to get a painting by my father framed on 4/22. I went with the cheaper option and ended up…read morepaying under $100. I was told it would take 3 weeks due to being so busy. I had a pleasant experience overall Fast forward 7 weeks. I totally forgot it and realized I had never received a call that the job was done. I stopped in today assuming I had missed the call and it would be ready. I was told it's in the back and that it would be done in a "day or two ". I asked if it could be done in a day and was told the would try. When I asked why it was not done already, "they were busy"... the same reason it was supposed to take 3 weeks in the first place. I conveyed my frustration and told them I will be back tomorrow. I understand that my job was small and if it wasn't prioritized. I can even understand that it was forgotten entirely, although that brings up questions about the professionalism, organization, and accountability of the business. What I can't abide is that when they became aware of the mistake, they were unaccountable and dismissive. Instead of "we were busy, we'll call in a day or two when it's done", I much rather prefer and respect, "we made a mistake, sorry. We will correct that mistake asap." Lastly, I can't imagine my framing job would take more than an hour or two. I hope the product is better than the service... I guess I'll find out tomorrow.

We love using Bill for framing projects. He is talented, helpful, and his prices are fair. He has…read morebrought to life some of our framing projects in a way that provides enjoyment to our household and of course increases their value.

Bill is Great , I recommend him to everybody, his work is amazing.very honest and helpful.read more

Closed and out of business apparently. Drove there based on their website and the place was vacant.read more

Had never went to a custom frame store before, but had a hard time finding 11x14 frame at retail…read morestores and decided to go. Service was excellent - the staff is very nice and helpful! There were so many different options of frames and the store clerk helped me navigate through them all and pick out a beautiful frame for my picture. I will definitely come back to get my other pictures framed!

I wanted to give this store a fair chance- I've been twice now, so my review is a combination of…read moreboth experiences. The first thing you notice when you enter the store is that everything is hodge-podged together- the "shelves" are the type of shelves you put in your basement or shed to store boxes- definitely not what you'd use for a store display. That being said, it's new and I'm sure it's expensive to open a new store, so whatever- looks aren't everything. They have a decent amount of items in the store for the size. Good quality sketch pads and pens. My major issue is the attitude of the owner. The owner of the store took every opportunity to speak poorly of the newly closed art supply store that was next door. The owner worked there for many years and opened this current store after the other store closed. When I walked in the first time, the owner was in the midst of a conversation with a customer about how "crazy" the former store owner was, etc etc. That customer left and I was the only one in the store. Since I live in the neighborhood I asked her questions about her new store- I didn't know she had any ties to the former art store in the same shopping complex, so I got to hear how awful this other owner was, how she wanted to overcharge her for everything, etc. I came in again last week to grab a sketch pad and it was the same story- I could hardly believe it. All this effort and breath wasted to put down a business that doesn't even exist anymore. I was so off-put by it, that I didn't even buy the sketchpad. As a business owner in Frederick myself, I think it's pretty easy to assume that we should all play by rule #1: do not speak ill of others when representing your business. Period. I don't know the history between the two women, but that doesn't matter to me- it's just bad business to speak poorly of others. She could have taken the opportunity to explain how she was going to do things differently, what she will carry and her hopes for the store, etc etc- instead she decided to take the low road and insult a company that is out of business and of no threat to her store. While there aren't too many places in town to purchase artist supplies from an independent dealer, I won't be shopping here again.

The service is excellent, very helpful and friendly. We have been doing business there for years…read moreand I would highly recommend.