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    RugKnots

    5.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    8 years ago

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    Naheed M.

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    9 years ago

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    Regency Furniture

    Regency Furniture

    2.6(19 reviews)
    0.6 mi

    HORRIBLE. DO NOT RECOMMEND Maybe this is a reason why they are closing!! Wish it could be 0 stars…read more Awful customer service and awful warranty company!!! Don't purchase the warranty. My kid spilled and entire bottle of nail polish remover on a table, the entire bottle. The nail polish remover is covered under the plan, but because she wiped it up with a dry paper towel (to stop more damage) it voided the warranty. They consider wiping with a paper towel IMPROPER cleaning. Instead the company would rather have the nail polish remover continue spread, drip down the side of the table and onto the chairs and floor, causing more damage. Went back to the store (which did not have any customers in it) to ask for help and the two employees did not even look up from their computer to acknowledge me. Completely IGNORED me. After I explained the situation, they never answered until I said "Say something" The only thing the one guy (who sold me the furniture) said (without even looking up) was that I should never have wiped the nail polish remover up with a paper towel. I guess I should have let the nail polish remover drip onto my wood floor and chairs! At least have the decency to look at someone and acknowledge they are talking to you. What the store doesn't tell you when you purchase the warranty, is do not do anything. Let the damage sit there until you can call the company and reach someone on the phone. Even if that means letting nail polish remover drip onto your wood floor from a table. Never new a paper towel would destroy the warranty!

    Husband and I bought a new dining room set from here and Warren made the experience very easy. We…read moredidn't feel any pressure and he let us look around at our own pace. The price we paid seemed reasonable and we're very excited for it to come in! Would definitely recommend.

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    RugKnots - rugs - Updated May 2026

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