I had a power supply board which I knew was bad, so I called like 10 stores in the VA/MD area to…read moresee if I could just bring the board which came from a 60" Plasma Samsung in to have the capacitors repaired or replaced. Every place I called said I had to bring the entire TV in. I am NOT lugging a 60" Plasma that weighs 70 some pounds to a shop to fix something I already have out of the TV and know is the problem. Then I spoke with Ron at Urbana Electronics. He said I could bring the board by and he could replace the bad parts any time. He even offered to let me drop off of the power supply board at his house and he would get fixed and I could pick up whenever, which is close to me over here in Virginia. Excellent customer service and excellent work. TV back up and running beautifully! Thanks Ron!

Marshall has to be the best audiophile repair guy in the greater Baltimore area. words like…read moreintegrity, honesty, efficiency etc. describe his work ethic. and then there's Barbara, a super duper talented individual in her own right. I would not trust any other group to care for my audio equipment. Hand down, exceptional service.

Great service, fair pricing, honest work. Prompt repair and…read moreturnaround time. Conveniently located off Golden Mile in Frederick.

My first pleasant Best Buy experience. I almost fainted. I was greeted as I entered. I went to…read moreelectronics and was immediately assisted by a very nice guy. He helped me get a Nintendo switch. I had to step up my game. Cuz I'm still a kid at heart and a serious gamer. I visited other departments here and I was very pleased that all the employees I encountered were nice and helpful. The store is clean and well organized. Unlike my local BB. I was very impressed and will do my business here.

One of the few remaining stores, this place is decent. Selection of good is ok, easy to navigate…read moreand find things in the store. The staff there a friendly and helpful. The place is organized and clean so it's nice to go to. Prices are comparable and ordering online for in store pick up is simple and easy.

1/12: went to upgrade 1/2 lines... the phone did not work after paying $80 for my upgrade! when i…read moretried to call out...it stated 'you have been routed to t-mobile & it looks like you have a sim card that is not yet activated'! the girl at the front stated it was because i had to pay $28 because 611 added insurance...only the store can add insurance not 611! & i just had paid my bill! they was lying to make me not question their actions! then the other girl chimed in that it takes 2 hours to start service once upgraded! i wanted a refund but they would not refund! 1/13: phone is still not working...i go back to the location & the owner states that it is the phone & he claimed he ordered a warranty replacement! 1/14: the # i upgraded is ringing to the old phone still...i go back in & request she fix it to ring to my second phone number! low & behold i hand her my phone (which she never saw the first visit) which is ringing inbound & outbound & texting perfectly fine just that it is ringing to the wrong #! she hands it back & i try to make a call & it states.. 'you have been routed to t-mobile & it looks like you have a sim card that i not yet activated'! at this point i realize she is messing my service up on purpose & it is not the phones...both phones are doing the same at this point! conclusion: i did not get service back until 6 days later once corporate investigated what she did...lololol! if your phone ever states... 'you have been routed to t-mobile & it looks like you have a sim card that is not yet activated'! after leaving this store...the girl did it on purpose! & they try to push you off to 611...they put your phone on the t-mobile network instead of the metro pcs network on purpose! & they will keep telling you it is active in their system & it is nothing they can do! also she added insurance & upgraded my plan from my $25 grand fathered plan to the $60 plan without my knowledge! the owner also is deceitful in his practices & condones this! also!!! the recent 5 star reviews are fake...go by the actual reviews and not the 4.1 or whatever star rating! my phone is working perfectly fine...since corporate removed what she did!

There are two young ladies who are so professional and friendly. Every time I go with whatever…read moreissue they end up solving my problem. Can't be happier with this location.

Although my service was good wben i had it, they were very difficult when i cancelled. A MONTH…read moreafter a canceled they charged me again. I called and they said i cancelled two days too late. They said in 30 days they would refund half the amount. Of course I've never seen that.

Very rude customer service.. didn't go through everything.. messed up my plan.. better to just call…read morecustomer service. Don't know why this location exists.

store associates Kai and Lughiana have always helped me quickly and effectively. whenever i need…read morehelp locating an item or need assistance with getting something from the back, they have never disappointed. excellent customer service and attention to detail

I went to buy my daughter Christmas pajama bottoms in the women's department. When she opened them…read moreon Christmas they were Men's!!! Somebody messed up and needless to say no more Christmas pajamas. D

Worst pawn shop I've been to.... First of all they lowballed like crazy, 20 dollars for 20 plus…read moreperfect condition games, and an Xbox 360 in great condition!?!? They hesitated to negotiate just a little bit. 1/10 do not recommended, I mean $.25 for a game is unbelievable.