1/12: went to upgrade 1/2 lines... the phone did not work after paying $80 for my upgrade! when i tried to call out...it stated 'you have been routed to t-mobile & it looks like you have a sim card that is not yet activated'! the girl at the front stated it was because i had to pay $28 because 611 added insurance...only the store can add insurance not 611! & i just had paid my bill! they was lying to make me not question their actions! then the other girl chimed in that it takes 2 hours to start service once upgraded! i wanted a refund but they would not refund!
1/13: phone is still not working...i go back to the location & the owner states that it is the phone & he claimed he ordered a warranty replacement!
1/14: the # i upgraded is ringing to the old phone still...i go back in & request she fix it to ring to my second phone number! low & behold i hand her my phone (which she never saw the first visit) which is ringing inbound & outbound & texting perfectly fine just that it is ringing to the wrong #! she hands it back & i try to make a call & it states.. 'you have been routed to t-mobile & it looks like you have a sim card that i not yet activated'! at this point i realize she is messing my service up on purpose & it is not the phones...both phones are doing the same at this point!
conclusion: i did not get service back until 6 days later once corporate investigated what she did...lololol! if your phone ever states... 'you have been routed to t-mobile & it looks like you have a sim card that is not yet activated'! after leaving this store...the girl did it on purpose! & they try to push you off to 611...they put your phone on the t-mobile network instead of the metro pcs network on purpose! & they will keep telling you it is active in their system & it is nothing they can do! also she added insurance & upgraded my plan from my $25 grand fathered plan to the $60 plan without my knowledge! the owner also is deceitful in his practices & condones this! also!!! the recent 5 star reviews are fake...go by the actual reviews and not the 4.1 or whatever star rating! my phone is working perfectly fine...since corporate removed what she did! read more