The process started when I sent an inquiry to Flohrs Pools, Inc. in January of 2024. I received an email from Travis Knight in response to my inquiry. He stopped by my house, and we discussed the pool that I wanted and where it was. Everything started fine and professionally. Travis needed to come by the house and view the yard for the permit, but he was two hours late; the day he came by to put in the stakes, he was also hours late. When we discussed the pool installation, he said that it would be done in May, close to the middle of May. I stated that was a perfect date because I was going to be out of town that last week of April and the first week of May. I also informed him that I would be financing, and he said that he would call me when he got back to the store. Travis never called; I waited about a week; I understand that things happen, so I attempted to give him the benefit of the doubt. Two weeks no phone call, so I called him. He explained that he would call and set up financing closer to the installation date. That's great, but Travis should have communicated with me two weeks prior instead of telling me that he would call when he got back to the store. The week of 22 April 2024, I was contacted by Leah Meyers to schedule the pool installation. She had on the schedule for 27 April 2024; I informed her that I would be out of town. She said they could still get the installation completed. On 27 April, the pool installation was completed, and the pool was filled with water. Flohrs Pool workers left, didn't say anything to my mom, who was home at the time. I received no phone call or further instructions from Travis. I came back on 09 May 2024, and the pool was full of water; the filter was never started, and no chemicals were added to the pool; it was just a container of stagnant water, and the ladder was just thrown in the yard on its side. No word from Travis, absolutely nothing. On 15 May, I called Travis and asked about the electrician, the ladder, and the filter. He said that he would call me back in an hour. He never called, again I gave him the benefit of the doubt, and I realized that was a big mistake on my part. I called Travis again on 17 May, and finally, he came out, turned on the filter, and put the dirty ladder into my pool. He never showed me how to put chlorine in the filter/pump. Apparently, I was given a test kit, chemicals for the pool, a vacuum, and other pool accessories that were just placed under my deck by my wall, but no one informed me that they were there or how to use them. I have cleaned my pool every day, and put in the floating chlorine holders, but my pool water is green with algae, and I can't get it clean. I have shocked the pool 4 times and used algaecide and clarifier, and still, the pool does not come clean, and when I test the pool, it shows no level of chlorine and low pH. I have had to backwash the filter every day to get it to work, which is not normal. I have a pool I can't use because Flohrs Pools Inc. failed with the installation. read more