For the last 7 years, Dog Days has been servicing the pool on a home that I rent to tenants…read more Tenants often know little about pools and need extra handholding; thus, the equipment requires extra vigilance on the part of the pool company. Dog Days has done an unbelievably good job of working with the tenants, taking care of the pool, and keeping me informed. Jeff and his team have gone above and beyond in my estimation -- especially with difficult tenants. I can't say enough good things about them: great communication and so easy to work with. They were a lifesaver for me, trying to manage a rental home with a pool, and I recommend them highly.

They came right out, fixed several small problems our old Pool company just couldn't fix, charged…read morereasonable rates. It's now our new pool company!!

John has been our pool guy for the past 4 years. His prices are very reasonable and he's always…read morereliable. He also recently saved my sanity when an electric surge took out our home's electrical panel ($2k), both our HVAC systems ($30k !), and our pool's control hub right before a major heat wave hit. John was able to take a look at the pool the next day and determined that, yes, it was most definitely fried BUT he rewired the pump so that it can be controlled manually for the rest of the season and we could punt the approximate $2k replacement cost to next year, if needed. John told me, "I got your pool working and clean so you can spend the weekend floating and drinking margaritas to try and forget about all the shit." John is a goddamn hero.

closes early with no update online. just a paper in the window. got my kids completely ready and…read morecame all the way out because it said online was open until 1pm. I got there at 12pm to a sign on the door. Wasted time on one of my only days off.

We have used A&A Pools for a number of years. We've had them do our pool openings/closings,…read morebi-weekly services, as well as a heat pump installation. I have never had any negative experiences with them. They are fair in their pricing, their communication and customer service are excellent.

I'm not one to normally write reviews, but I have to in this case. We purchased a hot tub from Spa…read moreWarehouse June 23. We were not ready for delivery until late November as our new house was being built. This was no issues for them and worked out great for us. Now bear in mind our new house is over an hour from their store. Fast forward to August 2023. We noticed a leak in our tub I called at 9:00 am and Mike was at my door (again an hour away) by 11:30. He found and fixed the leak and then replaced the track that secures one of the side panels while he had it off. Mike was very pleasant, friendly and professional. I can not overstate how happy I am with the purchase but shocked by the high level of customer support AFTER the purchase. I highly recommend Spa Warehouse in Hagerstown MD.

Very unfriendly. Unprofessional. Had to ask "Steve" to leave my property. They told me I had to…read morehave my hot tub taken off my deck and transported to their facility in order to diagnose. I called another Spa Repair gentleman who he came out, diagnosed my problem in 5 mins (literally), and had it repaired within a week (he had to order the part). Come to find out my problem was caused when Spa Warehouse replaced my pumps and pulled a hose too tight which caused it to leak. And THEY couldn't find the leak.

I've been using Pool Cover services, now part of Cover Care LLC, for over 20 years. They provide…read moreexceptional service. They arrive on time and are very knowledgeable and have always completed the job in a timely manner. The technicians are very pleasant to deal with and always explain what they have done when the project is finished. Recently my cover came off the tracks (my mistake). When I called for service I was advised that they have new pricing, $695.00 regardless of the time on the job. This is more than twice the cost I have paid in the past. The pool cover is a requirement in my county when correct fencing is not possible, so I had to get the repair done as fast as possible, I agreed, but was taken aback by the price increase. The job was completed in a half hour and the bill was $695.00! ($1390.00 per hour in my book). I know that I was told in advance what the charge would be, but it still stung badly. It would behoove anyone to shop around before an emergency forces you to have to pay an exorbitant price for service. I find it insulting and feel taken advantage of. I'm sad that I have to look for another company for service when I've been so happy with past work.

I bought my current house with an automatic pool cover already in place and a note from the…read moreprevious owner saying Ron was the guy to call for pool care service. Since then I've been using them for annual maintenance. Yes, they appear to have been bought but some of the same people still work at the company. I called them twice already this year once for maintenance and again for a electrical problem. Both times Isiah and his partner came and did work with efficiency and honestly. The communicated their ETA, provided excellent repair service, and even came back promptly when I had a different problem. How often can you say that about anyone now a days? Give these guys a call based out of Fredrick (I'm in fairfax) you won't regret it.

Family owned and commitment to quality for 50 years shows. They do great work and go the extra…read moremile. Highly recommend their work and expertise.

I honestly don't know why this family owned business has only three stars. I have read some of the…read morenegative comments that they're so far out and unable to put a pool in, in a timeframe that a perspective client may want. To me that's not worthy of bad star ratings I can tell you from my perspective this family and the people that work for them are great to work with. We went and talked to them got a quote for a pool last year put a nonrefundable thousand dollar deposit down because we knew we wanted a pool and was not supposed to have started the dig until August 2024 ( this year ), because we put a deposit down a few people in line dropped off to wait, which bumped us up and our pool was started in November 2023 and completed a month later. From the time they started digging until the end of this season, they have been nothing but helpful. Anytime I have water issues. I take a water sample in and both Jane or Amber will look at it and guide me on what needs to be added. Anybody that is looking to have a pool put in needs to give them a chance keep in mind they're a small company so they have a set of guys that work on a pool so there is a waiting period but they are very much worth the wait.

I was fighting a green pool off and on for way too long. Two years ago it recommended for me to…read morecall Halltown to open my pool. They have been great ever since. They do my water tests, cleaning and recommend the proper chemicals as my water changes throughout the year. I haven't had a green pool in 2 years, and I couldn't be happier.

I arranged to have them close my pool. It was my first closing a pool (I am a first-time pool…read moreowner). They were on time, extremely friendly, and efficient. They properly prepared the pool and covered it, and that was it. It was very simple. I didn't have a cover, so I bought one through them. The pricing was extremely reasonable and competitive. I would definitely use them again.

AVOID: Caught my house on fire…read more Turns out they used unlicensed electrical contractors and didn't pull required permits or get inspections. Per MD State Fire Marshall inspector Patrick McGaha: heated flooring installed by KBS was leaking deadly amounts of voltage under my shower/sink/toilet, and secondly it caught the wiring on fire next to my children's bed due to non-code wiring. KBS owners Paul Panah, Cemil Yilmaz, Henry Yilmaz, and Mahir Zeynalov knowingly put my family in danger as they personally oversaw the construction. The insurance carrier on their contract says they never had a policy, and a valid policy was not provided despite 3 requests. Instead of offering to pay for this to be fixed, they hired a lawyer and cut off communications. Construction with KBS was a disaster. Since KBS hadn't filed permits, they had to hide company vehicles and workers coming and going from our house (this was our first remodel and didn't realize this was strange). KBS had 5 different project managers during the 2 months of construction work, each quit KBS. KBS had 3 unrelated construction crews since they kept quitting too. KBS then made changes to designs that made no sense, like installing a stand alone tub against a wall leaving a 1mm gap instead of a normal wall tub. Cemil Yilmaz tried for 3 weeks to forcefully convince us to accept this tub, making us very uncomfortable with him, despite everyone at KBS stating this was not correct. KBS also installed a heated floor in HALF of the bathroom, and then Cemil attempted to convince us to accept it. Other issues: tile stopped before walls, trim height varies up to 1 inch, wavy walls, faucets had internal damage from install, gouges in tubs, scratches on counters, and cracked cabinets. We made a complaint to KBS Corporate about our experience with Cemil and Henry Yilmaz, so Paul Panah and Mahir Zeynalov personally came out and took ownership over the project. Cemil Yilmaz then began pressuring for early payments, and ultimately overcharged us $2,000 which he did not want to refund. Work was finished but no required permits or inspections happened. Fixing the electrical issues requires the entire bathroom to be removed and redone (since it is under the floor) Multiple quotes at over $80k, and KBS offered me $4500. Expect a similar experience at any KBS since Paul Panah owns them. AVOID.

Summer Cratty was very knowledgeable and helpful and answered all our questions regarding our…read morekitchen remodeling project. She also came up with some great ideas