Utterly disappointing We became members 4/2024. 2:2026 my…read moredog was attacked by Jake the pitbull male who tried to hump her. He almost ripped her ear off if she had not reacted. We thought all was well, the owner John Quinn assured us the dog would be removed permanently, but that wasn't true. My girl experienced trauma from the attack and I didn't want a reoccurrence so we had to withdraw her from attending. We just recently tried to take her to another facility, but unbeknownst to us she was removed from the system. Now the process has to start from scratch because the facility manager at Plainfield will not communicate with another facility to validate my girl. I don't want to speak ill of the situation, but my rating speaks for itself. My girl deserved better!

My Goldendoodle loves going to Camp Bow Wow to play either his "friends "! The staff is friendly,…read morekind and lots of fun! The facility is clean and welcoming. I highly recommend it!

Had my cat to 4 vets previously for same affliction. Finally got some answers and treatment that…read moreworked!

In a time of extreme desperation Dr Blair and staff were there for us. We had a dog in respiratory…read moredistress and needed to be seen asap we had never been to Animal Care before, but our previous vet retired, and we needed somewhere to go..even though we were not previous clients they still got us in the same day we called. Dr Blair and the CVTs were beyond amazing. I will definitely be taking my other dogs here!! I would recommend this hospital to anyone!

For the first time ever I've taken her to a kennel, they are WONDERFUL!!! A lot of other places…read moredenied her because she isn't "fixed", but Springbrook Kennels did not hesitate. She got out happy & content. They even have a grooming office if you would like to get them groomed prior to pick up. I truly recommend Springbrook Kennels, I now feel at ease having a place close to home that takes care of my "baby" if needed. Thank you, Springbrook Kennels!!!

Our two European Creme Golden Retrievers (Ages 1yr & 6mos) were boarded here for 12 days while we…read morewere on vacation in the beginning of December. The facility is state of the art & our boys stayed in a family suite so they could be together. Mary the owner is great, she send us updates & the cutest photos of our boys having fun in the snow via email - it really put us at ease knowing they too were having fun! When my husband picked the boys up they were happy to see him, but I think they might have wanted to stay longer. The Kennel is located across the driveway from the owners home, which made us feel more secure. A lot of facilities lock the doors at night and go home - which is not near by. We brought our own toys, blanket & food as not to change their diet. Springbrook provided snacks, companionship, exercise & gave any medications that we provided/required. We will definitely be using Springbrook Kennels again!

This place is now the gold leash. The new owner is terrible! I left a Google review about my boxer…read morecoming down with mites a few weeks after staying here and stated I would never bring him back. After leaving my review he (Christian McCoy) called me and asked me to remove my review and after I told him I wouldn't be removing it he cussed me and told me to go F*ck myself several times. I will say the staff at the Ottawa location were great with my baby but he did get an infestation of mites and is currently on 3 meds for it. The only place hes ever been is home and at the gold leash. He stayed there 3 nights and about 2 1/2 weeks later his symptoms started. I will never take my dog back to this facility.

From the owner: Play and Stay Dog Lounge Premier Dog Care in Ottawa, Illinois…read more At Play and Stay Dog Lounge, we offer high-quality, affordable dog care services in Ottawa, Illinois. Our mission is to provide a fun, safe, and social environment where dogs can thrive, while offering peace of mind for pet owners. Whether your dog needs dog boarding, grooming services, or dog daycare, we ensure your pet receives the best care possible. Our facility is open for tours, which you can easily schedule by calling us or exploring our Doggie Cams for a virtual experience. For added convenience, we also offer van pick-up services in Ottawa, IL and surrounding areas. Whether you’re busy with work or have a tight schedule, our dog pick-up service will bring your dog to us for a fun and safe stay. We are dedicated to creating a better environment for both dogs and their owners, with premium pet care services designed to meet every need. From dog boarding to supervised play sessions, your dog will love the personalized care we provide. For a sneak peek, check out our photo gallery in the Virtual Tour section. Our friendly staff is available 7 days a week to assist you with any questions by phone or email. For the latest updates, photos, and information, follow us on Facebook. We’re here to lend a paw and ensure your dog has an unforgettable experience at Play and Stay Dog Lounge in Ottawa, Illinois.

Full disclosure, our pet did not stay at Starved Rock Pet Resort. We planned to and the folks…read morerunning it were kind and accommodating to a fault. We were very excited to have our labradoodle stay here. The issue was that kennel consisted of a series of outdoor / indoor cages with their bull mastiffs in parallel chain linked cages. As we pulled up, the dogs were barking and biting at each other though the fences. This might be totally fine if your dog mostly lives outside and is used to being around large barking dogs. This is not the case with our coddled, living room dwelling labradoodle. The reason I gave three stars is that there was no was for us to know this before we pulled up.

I'll be honest...I started a Yelp account just so I could review this place. Every few years, my…read morefamily has a reunion at Starved Rock State Park. I am currently serving in the Army, and for the last three consecutive reunions, training, deployments, or other responsibilities have kept me from seeing my extended family. My fiancée and I have two young puppies, and we wanted to make sure that they were boarded in a comfortable facility close to the reunion. A quick Google search showed me that the Paws Here pet resort in Oglesby fit the bill. The problem was that they closed at six PM even though it was located at a private residence. My chain of command promised that we would be released at noon on Friday, giving me ample time to get there, but nonetheless, I called to verify that we could drop our dogs off later if necessary. Long story short, one of my Soldiers was having a pay issue, and I was forced to stay at work later than expected so that he and his family could pay their bills that weekend. Once we were on the road, we called Paws Here to let them know that we would be coming in late, and the underlying circumstances therein. Their tone was markedly different. They got back to us an hour later to tell us that we would have to wait till 0830 the next day to drop off our dogs, thereby throwing a huge wrench into our plans. We were debating between sleeping in shifts with the dogs in the parking lot, driving to a relative's house 40 minutes north of the park, or finding a different hotel that allowed pets when my uncle located the Starved Rock Pet Resort. We called them and let them know about our situation. We received clear, concise directions to their facility, and dropped our dogs off around 930 PM. The owners were very kind, and asked numerous questions about our dogs' individual behavioral quirks. Their facility was very clean and well maintained, and we felt very comfortable leaving our dogs there. The owner called us twice the next day to let us know that our dogs were settling in nicely. When we picked them up on Sunday morning, our dogs were relaxed and happy. Overall, it was a great experience for both us and our dogs. Other relatives of mine are now considering boarding their dogs here rather than leaving them at home. Guess which of the two pet boarding facilities they will be using?

I thought I had found heaven on Earth for my fur baby until I was informed that he as closed in the…read moregarage with another dog. I didn't appreciate that and found that tossing his bed and bag at the end of the steps was unsettling and disrespectful. Won't drive that way again!

Traumatic, It started off well with the review of the establishment with the husband. I was…read moreinformed only 3 dogs at a time. When I arrived to board there were 6 dogs outside and one in the home. I was informed 3 dogs would be leaving that day. The dogs were much larger than my 13 lb dog. I was asked to bring food and I informed the wife I had fed him for the day. 10 minutes after dropping him off I received a call stating my dog was gone, he got out of the gate, she called him and he would not come back and she had to go to a doctor appt. and I could pick his things up off the table. When I arrived back the food was opened and I believe fed to other dogs. I had no idea where my dog was the neighborhood is large. I was able to retrieve my deposit while picking up his food and toys but I had no dog and there was little concern over him getting out. After riding through the neighborhood and getting his belongings, I came out to my car to find my dog waiting for me as to ask why did you leave me here? I found a different sitter who was outstanding. I hope it works out for others, but it was a traumatic time for me.

My pup Sadie Mae Marie started Mary's Pooch pad last week. Sadie had the best time playing and…read moremaking new friends. Mary and her staff are so kind and caring. We are so blessed to be part of the family! I would highly recommend Mary's Pooch Pad

Mary is an angel! No other place even remotely compares and we have been to many. She nurtured my…read moresenior, cranky dog during a very long stay and i can tell how happy and well adjusted he was. I did not think that was possible. I wish I had found her sooner!!! I will never hesitate to go back and I would recommend to anyone! Clean and beautiful facility filled with LOVE for your pet.

100% prompt response!…read more I am definitely using their cat suite for all of may many pet boarding needs! The have a gorgeous suite available for my many travel for a living jobs

REGARDING RESPONSE TO MY PREVIOUS REVIEW: (attached to this…read moreresponse in photos) the owner's response COMPLETE AND UTTER BS!!!!!!!!! I have NEVER worked at a kennel and would NEVER apply or recommend anyone to apply at this place. I was NOT YELLING or SCREAMING. As I said in my review, it was the owner that was screaming at the dogs in the back. The police were NEVER involved. I walked out on my appointment day without ever speaking to anyone because they did not respond when I rang the bell. And there was no one at the front desk. I am disgusted that this person is trying to cover up a bad review with a lie!!!!! This is just additional evidence that this is an unethical & non trustworthy business. My previous review is 100% accurate and truthful! If I could have given negative stars I would have. In addition.... Why doesn't the owner explain how they LOST A DOG THAT WAS IN THEIR CARE ?????????? AGAIN..... BEWARE IF YOU ARE CONSIDERING TAKING YOUR PET HERE!!!!!!!!!!!!! (SEE PIC OF MISSING DOG BELOW) IN ADDITION..... I AM ANTICIPATING THIS WILL BE FOLLOWED UP WITH MORE LIES FROM OWNER. I AM DONE RESPONDING TO HIS NONSENSE. SO PLEASE PLEASE PLEASE TAKE MY ADVICE AND DO YOUR RESEARCH BEFORE TAKING YOUR PET HERE!!!!!

Kendra and her staff are THE BEST! They have taken care of our last three dogs and treat them like…read morefamily. I especially like that they are open on Sundays. I've boarded with them dozens of times and have always had good experiences. Usually my pets are nervous or anxious at drop off, but this is the first place that they are at ease.

We met Kendra and toured her kennel initially to just get a feel for the place and the philosphy at…read moreBed and Biscuit. We liked Kendra and her way of doing things so much that we decided right then to book a stay for our three dogs. She and the staff are very aware of animals' needs, and do their best house them where they will be most comfortable. The staff is also very aware of any issues that may arise--Kendra called us right away when she had a concern with one of our girls. There are a couple of exercise options for the pets as well as other services. We find this kennel to be loving, comfortable for the pets, and reasonably priced. We highly recommend it!

We had Auntie Carol watch our lovable dog for three days recently when we went out of town. Carol…read moreand one of her amazing employees came to our house to meet with us and our dog before our trip. Both women were incredibly friendly and put us at ease immediately. They even got down on the ground and played with our dog to make sure he was comfortable with them. They went through a series of questions and were incredibly professional and prepared. We were given a confirmation for their services and were able to pay online (which was very convenient)! During our trip, we received daily updates and pictures of our dog. Carol brought in our mail and packages as well! At first, we were nervous to leave our dog at home, but were SO comforted by Carol's attentive communication with us. We actually felt like our dog was being cared for by a family member! Without a doubt, we will continue to use Carol AND strongly recommend her to anyone needing pet boarding/pet sitting or dog walking services. You will not be disappointed.

We just returned from a week long vacation and were thrilled with the services provided by Auntie…read moreCarol's Whisker Watchers. Finding someone to care for our cat AND bearded dragon was no small feat! We received notes and photos of each visit and could rest easy knowing our pets were getting love and attention while we were gone. 100% we will use again for future trips and will recommend to friends!