I had reached out to Chris late Thursday, he was at my home early Saturday to repair my pool…read moreequipment. He was able to give me his opinion on the issue I was having through text/pictures I sent him beforehand, as well as give me a competitive quote. Other companies I spoke to wouldn't have made it out for at least 4-5 days later, one even wanted $100 more for the same job. He showed up on time, was friendly and knowledgeable. He even helped me with a couple other things too. I'll be in touch with him the next time I need anything repaired or diagnosed on my pool. I would definitely recommend.

Fast Lane is one of the best pool companies you can call. These guys are awesome. Chris came out…read morethe day after Christmas. I was shocked. Hard work and very honest. Don't believe me? Give them a call!

Bryant has been an asset when comes to carrying for our…read moreinground pool. He's honest and prompt. We've been using his services for years now. It's unfortunate, we have to find another pool service to take over, due to his family relocating further away from us. He's gonna be hard to replace.

We're so happy we found Bryant with Sonoran Pool Services! We reached out to Sonoran Pool Services…read moreto help drain and clean our green pool in time for summer. He went above and beyond to revive our pool quickly, and continues to provide weekly service to maintain a sparkling pool. He's responsive, fair and knowledgeable. If you need a pool guy, Bryant's your guy!

After several phone calls and text message exchanges, Jeff left me high and dry today as a No Show…read morewith no explanation. Yesterday was a fiasco trying to coordinate between his personal errands, flat tires and more. Poor guy must have a terrible dark cloud following him everywhere. Best wishes to Jeff and anyone who needs his services.

Jeff was extremely thorough and showed me everything I needed to know about the system.read more

The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my…read more$4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service.

I hired the Pool Shack to turn my diving pool into a play pool and cover all of my concrete and…read morepool decking with travertine. They were the most expensive company that quoted out of 4 companies but I wasn't as concerned with price as I was quality and the timeliness of the project. I called Joe, one of the owners to go over the quote to understand the timeline of the project so I could make a decision on which contractor to choose. I asked Joe how long I could expect the project to take. He told me 5 days for the pool and 7-10 days for the travertine. I asked if there would be a gap between the two projects and he said not more than 3 days. I accepted with the expectation that they set that the project should be done in about 2 1/2 weeks. At 2 1/2 weeks my pool was still torn apart! I called Joe to discuss the situation and he blamed it on my husband that the pool was taking so long because he ordered a customer pool remodel, I reminded Joe that was what the bid was for and the bid was provided to me before he discussed the timeline and that the scope of work never changed so this was not my husbands that he couldn't blame it on my husband. He then went to blaming his subcontractors and that it was their fault because they weren't doing the job quick enough. Speaking of subcontractors - yeah, these guys never showed up when they were supposed, ever. It happened during the entire project, we would be told they would be out the next morning at 7, I would lock my dogs up and then be lucky if someone showed up at 3 pm if at all. The contractors would always say sorry, they were in Scottsdale or Cave Creek. I live in Glendale. I felt the entire time like their clients in the Scottsdale zipcodes were prioritized over us in Glendale. Once the pool was "done" I use this term losely because the pool is still not done 2 months later. The travertine contractors came out. Holy mess! They didn't protect anything I own and cut all of the travertine with a dry saw and then used a blower to blow it all over my yard, in my pool and in my neighbors yards. They didn't cover my thousands of dollars worth of outdoor furniture, didn't protect my artificial grass, didn't protect my gravel, in fact they dumped their waste buckets in my gravel and destroyed it. They delivered the wrong color travertine and tried to blame it on me. Seriously, I paid you as the contractor to deliver on what I purchased, it is not my fault that you ordered 7 pallets of the wrong color, didn't inspect your job and let your tile guy (who wasn't supposed to lay tile that day) start on the tile. A 10x10 section that they started by my backdoor had to be taken up and redone with the right color. They left the open pit of sand at my backdoor for over a week without covering it so my 3 dogs had no choice but to walk through sand to go in and out all day tracking sand all over my house. The owner had the audacity to say he'd done me a favor my not charging me to take up the wrong color becuse "I let his contractor put the wrong color down" Ummmm......if I wanted to GC this job myself I would have, and it would have been done right. On the initial visit the owner Joe told us that the travertine overlay was a thin vineer that wouldn't raise the concrete level more than 3/4 of an inch. This was very important to me because I did not want the level of my concrete raised 2-3 inches, this would leave an ugly exposed edge all around my patios and pool and would mean I would have to raise everything in my yard to match that level The travertine tiles themselves measure 1 ¼ inches thick, so ¾ is IMPOSSIBLE. I met with Rob and discussed this with him and he offered to put a tile edge around the 2-3" gap to give me at least a clean looking edge that I wouldn't see mortar oozing out. When it came time to deliver on that compromise and make up for the lie - THEY CHARGED ME AN ADDITIONAL 900.00! I was mortified and felt like I didn't have a choice, otherwise, I was going to look at this horrible 2-3" mortar gap all over my remodeled backyard that I just paid them almost $30,000.00 to do. I told him I would pay it but that I would be an incredibly unhappy client, he proceeded to charge me. I thought it was over, I was wrong. The mess they left - took my husband and me, 23 hours to clean up and pressure wash. the pool level dropped 3" over night. Oh my gosh! The owner Rob comes out to locate the leak and charges us 100.00 to locate. Says it is our pool skimmer MIP fitting. I pay 250.00 to dig it up and dry as a bone, Discovered that when their contractor moved the light they didn't use conduit to run the wire - I can't make this up - they used a SPLICED GARDEN HOSE AND RED DUCT TAPE instead of conduit so my pool has been leaking through there. They refuse to give me the pool I paid for and I have had to resort to the ROC and filing a lawsuit and/or insurance claim

Wonderful and timely pool service. Great employees that are willing to go the extra mile while…read morecleaning your pool. They dont mind answering 5000 questions about your pool while working. I think they are great!

April 8, 2024 while at Leslie pool care Anthem…read more This is a reach out to the gentleman that helped me in passing. I was swapping out the filters for my Pentair Clean and Clear 420 and I, for the life of me, couldn't get the upper half of the canister to seat on the O-ring of the lower half, allowing me to secure the metal retention strap. I went to Leslie's in Anthem to replace the O-ring hoping this was the issue. I don't know his name, put a patron in the store overheard my issue and offered some very helpful advice. Between the new gasket and the great advice for the technique to seat the upper canister to the lower half, it all came together. I gathered from the conversation this gentleman worked or ran a pool business nearby. Thank you to the gentleman wearing the "Kool Pool" t-shirt! Anthem pool owner

We started our service with Phoenix Pool Pro in March. Things didn't start out on a good foot…read morebecause the tech didn't show up on the day they were scheduled but we wrote this off as bad luck since they told us an emergency popped up and they sent someone out the next day. Our pool was blue but needed to be vacuumed and prepared for swimming after the winter. The technician told us we needed to buy a robotic vacuum and said the owner would let us know what model we should purchase. We never heard about the vacuum again. I showed the technician where our pole vacuum was along with the hose but they never vacuumed the pool despite there being significant detritus at the bottom of the pool from the winter. Over the period of the next few months the pool gradually got more cloudy and eventually turned pea green. We asked if there was anything we needed to be doing between services other than emptying the skimmer baskets and never got any response. We have a smart pool timer and we were never asked how many hours the pool pump was running for (12 hours) nor were we ever told what it should be set to. The owner told us we needed an algae treatment and said they would call the following Monday to discuss options. We never got a call about the algae treatment and the technician never came back. I called and left a voicemail asking what the status of our account was and for an explanation for the technician not showing up. The owner immediately sent a text message to my wife saying we probably needed to drain our pool. He told us he would get back to us soon but never called or texted again. The owner is no longer returning our calls or text messages. We are now looking for another company and our pool is disgusting.

My pool motor went out unexpectedly this last weekend, I called Jason in a panic knowing the green…read morepool was coming if this wasn't addressed soon. Jason let me know they are very busy it being the middle of the season (understand completely) but he would get someone out by Friday. To my surprise the technician showed up Tuesday. Savion came and installed the new motor and wouldn't leave until it was right even with all the problems my older pool system presents. Love this company, the prices are very reasonable and the technicians very knowledgeable and pleasant. This is my second time using this service for large pool repairs. Jason the owner hires really great dependable guys as I have never been disappointed. Thank you again Jason and Savion for being my heros.

John, with ACE pools, was recommended by our previous owner. We needed a few things repaired per…read moreour home inspection. He quoted us a price of $2,000 to fix the issues, drain the pool and do a much needed cleaning (as he put it). On doing so, he found we needed 1 new filter replaced and suggested we do all of them, as if one wore out the others would soon as well. So that added another $600. When his company came out to do the cleaning we were told the grout between the tiles was all cracked and worn out; and to clean it, all of the tiles needed to be removed and new tiles and grout had to be replaced to the tune of another $3,000. We are now upt o $5,600 from the original quote - and we told them NO. Stop the process and we would get another quote. John came back with - he must have made a "math" mistake and it should only have been $1,350. We gave him $900 for the filters and draining the pool and told him no thank you. We do not trust contractors that don't follow through on their promises or who make "math" errors along the way. We subsequently hired Blue Water Pool Company, who did an excellent job, said there were only 2 or 3 tiles that needed the grout to be patched, cleaned the pool and did an excellent job They will have our business from now on.

Pool filter and pump were not working. In-floor popups were not popping up. Called John for help…read more He was available and stopped by that same morning! Diagnosed the issues in about five minutes. Incredibly knowledgeable about pumps, filtration systems and valve setups. Had all necessary equipment in his shop. Within 24 hours the pump was running like a racehorse, in-floor popups were cycling perfectly and the pool was crystal clear. I give John and Ace Pool Service the highest marks!

After a weekend monsoon storm clogged up our pool filter, I started looking on yelp for pool repair…read morecompanies. I messaged some companies without any responses. Cool Blue Pool happened to be pretty close to where we live in Phoenix, so I called on Monday morning- Rob picked up. I told him what was going on. He said he would come by at the end of his day. He actually was able to come over earlier, fixed the issue and that was it! It wasn't a complicated issue with our filter but I really appreciated him coming the same day, fixing it quickly and not overcharging. We will definitely use them for any pool repairs/issues in the future.

Refinishing a pool is a daunting and expensive process that few homeowners look forward to. After…read moreowning the home for 4 years, I learned that a build flaw with a popular "defective bond beam" rounded edge style that our pool was installed with never should have been used in the first place as chunks of pebbletec and large cracks started to appear. Based on the cost estimates I saw online, I spent a month interviewing pool companies and collecting quotes (accidentally became a mini expert in all things "refinishing" in the process!) and after 5 different company visits, I chose Shane and Cool Blue Pools. His communication, professionalism, pricing and quality far exceeded our expectations and we're thrilled to have a brand new looking pool. He finished ahead of schedule, coordinated with my existing pool cleaning crew throughout the process and we couldn't be happier with the experience or the outcome. I'd highly recommend Cool Blue Pools for any pool resurface/refinish project, especially if you've been blessed with rolled bond beam!