Teri greeted me with a smile and a positive attitude. While I unloaded, she worked diligently on…read morethe grounds and helped other renters with their questions. Teri went above and beyond expectations when she expertly guided me through your app and gate operations without needing to look or touch my iPhone. As your representative, she did an excellent job. Teri is a top performer and that is why I gave her a 10 overall and performance-based.

I am give it a 1 star I wish I could give them no stars Hi,…read more I would suggest no one buy the orange door insurance policy. I am very disappointed in the policy. I am also unhappy with the storage that I rented for 9 year. Not only did the price increase from 150.00 ending in 398.00 a month. I decided to move out due to the price. once I saw rat drippings I decided to file a claim. I started moving the storage unit and it looks to be infected with rat poop and urine on all my items. I had to dispose of everything. I have pictures and video of everything. I thought I would get reimbursed once I filed a claim. My policy which they suggest you get when you sign up for the storage, was for $3000.00, lo and behold it will only give you $250.00 for rodent damage. On move out day we found 2 large dead rats in my belongings. Staff was on property and did witness them. TG

The folks at the counter are very nice, and the place is clean and as advertised. But the rate you…read morepay is not the rate you stay with. The predatory practice is they advertise a 'web rate' which is reasonable. Two months in the rate increased 74% from $61 to $109 with 4 days of notice. Apparently this is very common practice with Extra Space - beware and do some homework. Very disappointed.

The whole process is easy and convenient. I made a reservation online and the helped me find…read moreexactly what I needed. The facility is very clean and they have carts to take what you need to your unit. Just save yourself the hassle and go with extra space.

In November I called this place about storing my travel trailer (6' x 8'), I was told they had a…read moreindoor place for me; cool, so I paid $91 over the phone, and the next day I drove my trailer there. The unit they had assigned me had a walk-in, Not a drive in door, ergo there was no way I could get my trailer in the unit. Called them, explained they misunderstood what I needed, the unit would not work for me, they said my $91 would be returned in 7-10 business days. It is now January, I've been dealing with 3 different people, the first of whom I've spoken with 3 or 4 times, trying to get my money back, each time I'm told "We're sending a request for a return of your money, we'll call you back within an hour..." and then of course that doesn't happen. Today, a new person answered, and He want's to argue with me! I ask for the owner to speak with, "I'll send a request... yada yada yada". Nope, I'd like their number please. "We don't have a number for the owner." ?! How do you "contact" them then?! Sounds like all they have in the office is an email address (hard to tell, this person is not a native English speaker), in any case, I'm still getting a run around to get my original money back two months after they were unable to accommodate me and my trailer. I don't know who these other people have spoken to ("Mike"?), but My experience with these people has not been as fruitful or pleasant. Something is not right with this place, the other reviews were written in 2023, so maybe this place has sold to a new owner? Anyway, I would stay clear of this place, they're not honest, their customer service sucks hardcore.

Great family owned business. The owner is super nice to work with. The property is clean, video…read morecameras, & great prices for the Portland and Vancouver area. Renting storage here is easy access & nice people to work with. You should consider this your next place to store your valuables. Thanks for all you do !

Don't rent from here. The units all have holes in them and in the rooftop plastic. Also some of my…read morethings came up missing which they probably sold in the auction they have every year. Lots of homeless people here that have storage rooms stacked. Also at first they said no late fees then I was charged them if I was late. Very inconsistent. And super rude desk people. Go to a higher quality storage facility where your stuff is safe and secure with zero worry.

The place is clean and very secure. I've been renting a unit there for about 10 years already. I…read morerented another somewhat larger unit because I needed more space to rummage through my stuff to better evaluate what items to dispose of as it is filling the current unit I have. I haven't had any issues with personnel/staff and management, and they've been very helpful with my storage needs. From my point of view, I highly recommend them. Their prices are quite competitive and of good value in my book.

These guys were easy to work with. No hassle, just straight forward and meant what they said…read more I did see a charge of $15.00 tagged on for insurance which I didn't want. They called Uhaul and requested that it be taken off, which Uhaul did. Definitely recommend this place.

If you need propane for your BBQ or heater, don't waste money on swapping containers for $22.00. Go…read moreto U-haul and get the container filled. I had two filled for around $10.00. You just pull up to the front door and ring a bell. No need to wait on the long line inside.

We have been into the store to rent vehicles and also to purchase moving supplies. 4 people…read morestanding around doing absolutely nothing but ignoring us and giving the impression our business was more of an inconvenience to their discussions. Nobody offered any assistance with as little as holding open the door while my wife struggled to get large moving boxes out the door doing multiple trips back and forth. Piss poor manners and customer service. Never again !!

We needed extra space as we're selling and downsizing now that children are grown and gone? So…read moreanything we can live without until we can move in when our new house which is still being built will be ready? Rene whom was very nice and personable walked me thru it all including how to open the gate to get in? and with Rene's help I found a proper size space for us! So we can now start to make our present abode look empty for our realtors and client walk-thru's and still leave enough for a lived in look? And the best part is the convenient location on NE 134th just off I-5 which is about half-way between the old and the new digs! ''Thank you''

the facility in Vancouver, wa was great. Clean , Staff professional and friendly. they cared about…read moretheir units and area being clean and safe. i never worried about my items . my stay was longer than we could have anticipated. they made a difficult time fairly easy by making me feel that my belongings would be ok when i ret urned and i was able to make rent payment online or on phone, they even sent reminders via email. While i hope i never have to use storage again , if i had to i would use them with not a second thought.i do recommend them to friends, and to anyone n that area.

Needed a last minute storage solution and spoke to Amanda who was amazing and fun to deal with my…read moredilemma. Facility was easy to drive my U-Haul in and was clean. Good value and great customer service. I would definitely recommend!

Locked gate and storage units that work, but they need to improve on how they treat customers…read more After moving in, every month there are random rate changes that get unreasonably expensive for what you get here. I would not recommend