Teri greeted me with a smile and a positive attitude. While I unloaded, she worked diligently on…read morethe grounds and helped other renters with their questions. Teri went above and beyond expectations when she expertly guided me through your app and gate operations without needing to look or touch my iPhone. As your representative, she did an excellent job. Teri is a top performer and that is why I gave her a 10 overall and performance-based.

I rented a climate controlled storage unit for two years. I also purchased the orange door…read moreinsurance. When I went to remove my belongings and vacate the storage unit, I discovered rat urine and feces all over my belongings. Their insurance limits loss from vermin to $250. They denied my claim since they do not cover furs. I am American Indian and a bear robe, feathers and other sacred items were destroyed. What a joke of a company. When you walk into the climate controlled storage area, it reeks of rat urine and feces. Management clearly does not care and they lie to you about their insurance and that it will cover everything!

Love this place! Very clean and friendly. The employees go out of their way to help. Walter is…read moreamazing! My friend and I spent a lot of time there due to sorting through things in her storage units and it taking a few months. Walter was so consistent in his customer service and friendliness we were able to count on him! ​​

The whole process is easy and convenient. I made a reservation online and the helped me find…read moreexactly what I needed. The facility is very clean and they have carts to take what you need to your unit. Just save yourself the hassle and go with extra space.

In November I called this place about storing my travel trailer (6' x 8'), I was told they had a…read moreindoor place for me; cool, so I paid $91 over the phone, and the next day I drove my trailer there. The unit they had assigned me had a walk-in, Not a drive in door, ergo there was no way I could get my trailer in the unit. Called them, explained they misunderstood what I needed, the unit would not work for me, they said my $91 would be returned in 7-10 business days. It is now January, I've been dealing with 3 different people, the first of whom I've spoken with 3 or 4 times, trying to get my money back, each time I'm told "We're sending a request for a return of your money, we'll call you back within an hour..." and then of course that doesn't happen. Today, a new person answered, and He want's to argue with me! I ask for the owner to speak with, "I'll send a request... yada yada yada". Nope, I'd like their number please. "We don't have a number for the owner." ?! How do you "contact" them then?! Sounds like all they have in the office is an email address (hard to tell, this person is not a native English speaker), in any case, I'm still getting a run around to get my original money back two months after they were unable to accommodate me and my trailer. I don't know who these other people have spoken to ("Mike"?), but My experience with these people has not been as fruitful or pleasant. Something is not right with this place, the other reviews were written in 2023, so maybe this place has sold to a new owner? Anyway, I would stay clear of this place, they're not honest, their customer service sucks hardcore.

Great family owned business. The owner is super nice to work with. The property is clean, video…read morecameras, & great prices for the Portland and Vancouver area. Renting storage here is easy access & nice people to work with. You should consider this your next place to store your valuables. Thanks for all you do !

Don't rent from here. The units all have holes in them and in the rooftop plastic. Also some of my…read morethings came up missing which they probably sold in the auction they have every year. Lots of homeless people here that have storage rooms stacked. Also at first they said no late fees then I was charged them if I was late. Very inconsistent. And super rude desk people. Go to a higher quality storage facility where your stuff is safe and secure with zero worry.

These guys were easy to work with. No hassle, just straight forward and meant what they said…read more I did see a charge of $15.00 tagged on for insurance which I didn't want. They called Uhaul and requested that it be taken off, which Uhaul did. Definitely recommend this place.

I've been a customer of Van Mall Storage for a number of years now and have always appreciated how…read morewell the grounds and buildings are kept. There is a sense of order, care for the property, and above all a sense of security. The location is also excellent, in a good and well-traveled part of town, not in some outlying area. Kudos to the owners and to the managers.

We have been into the store to rent vehicles and also to purchase moving supplies. 4 people…read morestanding around doing absolutely nothing but ignoring us and giving the impression our business was more of an inconvenience to their discussions. Nobody offered any assistance with as little as holding open the door while my wife struggled to get large moving boxes out the door doing multiple trips back and forth. Piss poor manners and customer service. Never again !!

Staff made it difficult to access my unit, was placed on restriction several times. Once for…read moreaccessing a second unit too frequently, and the other for my pregnant girlfriend using the bathroom longer than the gm allowed. Gm discrimination and didn't follow legal guidelines for tenant landlord laws in Washington. Removed my access illegally and didn't give me required notice in writing before removing my access, causing me to loose money paid renting a van and hiring help to move out of my unit which I couldn't access without required notice. When I called to figure out what was going on I received text messages instead of a call back. Here are those messages: Uhaul Gm: You where placed on structured access due to misuse of the facility this was explained this morning your girlfriend. Me: I'm the owner of the unit, nothing was explained to me. What is the misuse of facility? Please explain in detail Gm: Using the restrooms for residential use Me: Explain what that means, because I didn't even use your restrooms last night. Me: I have a pregnant girlfriend waiting for me in an empty apartment we just got into, waiting for me to bring home our bed because she can't bare to sleep on the floor again Me: I rented a large van and have hired help I need to get our things man, this is ridiculous! Gm: You and your friend like to hang out in the restrooms for hour or more on multiple occasions. This is a storage facility. Gm: You're more than welcome to come back at 7 am when we open. Me: If the friend you are talking about is my girlfriend, she is 5 months pregnant and has Hyperemesis Gravidarum, a severe form of nausea and vomiting during pregnancy that can cause dehydration and weight loss. On a daily basis she is so sick that she can't keep down anything she puts in her stomach and has been hospitalized Twice already from its complications. She is also severely constipated to the point she spends hours in the bathroom everywhere she uses one, it's a horrific set of circumstances for our family, how could you cut off access to us without even having a conversation with us about it. Last time I checked, using the bathroom for an hour isn't a crime nor can I find anything in your rules or see any signs posted about a limit to the length of time you're allowed to spend having a bowel movement. Me: Sean, this is (removed) tenant of Unit #0509. I am fully paid up on rent and also pay for 24-hour access. Under RCW 19.150, a storage operator may only deny access if the tenant is in default, which I am not. Locking me out without written notice is unlawful. Your reasoning about "residential use" of restrooms does not apply, and my partner's extended restroom use is due to a documented medical condition (Hyperemesis Gravidarum), which may also fall under ADA protections. Denying access without considering this is discriminatory. I demand my access to Unit #0509 be restored no later than 10:00 PM tonight. If it is not, I will call the police to restore access and will also file a complaint with the Washington Attorney General's Consumer Protection Division for violations of RCW 19.150 and ADA protections. Please confirm access is restored immediately. Me: You cannot discriminate against a pregnant woman for needing more bathroom time than you alone are comfortable with, and what you have done is illegal. No further responses from the GM, had to reach out to the regional manager to get my access restored. Besides that, people without access regularly sneak/break in after hours and when the alarm goes off nothing happens. No police no security just a 30 second alarm goes off then nothing happens afterward. would highly not recommend this place!

We needed extra space as we're selling and downsizing now that children are grown and gone? So…read moreanything we can live without until we can move in when our new house which is still being built will be ready? Rene whom was very nice and personable walked me thru it all including how to open the gate to get in? and with Rene's help I found a proper size space for us! So we can now start to make our present abode look empty for our realtors and client walk-thru's and still leave enough for a lived in look? And the best part is the convenient location on NE 134th just off I-5 which is about half-way between the old and the new digs! ''Thank you''

the facility in Vancouver, wa was great. Clean , Staff professional and friendly. they cared about…read moretheir units and area being clean and safe. i never worried about my items . my stay was longer than we could have anticipated. they made a difficult time fairly easy by making me feel that my belongings would be ok when i ret urned and i was able to make rent payment online or on phone, they even sent reminders via email. While i hope i never have to use storage again , if i had to i would use them with not a second thought.i do recommend them to friends, and to anyone n that area.

I would stay away from Trojan Storage in Orchards! They have rats and cockroachs (it is probably…read morebecause they are next to the transfer station). Also the guy that works there is rude and very difficult to deal with. He does not care about customers and it shows.

I received a response from Customer Service regarding to my initial post asking me to write them to…read morework something out for this continual, TRIPLING amount of rental increases. I will edit my post on here when I see if anything comes of it. In the meantime - KEEP LOOKING, there are better, less expenses, options out there and better on-site customer service.