Absolutely excellent. Clean, well organized, efficient. Manager Stephen works hard to achieve…read moresuperb customer satisfaction. I have appreciated working with him regarding my unit and my U-Haul truck rental over these last several months.

Additional Self Storage has a highly responsive, professional and kind leader and staff. They are…read morea trusted brand and I give them my highest recommendation.

Great place to rent Uhaul trucks and vans of all sizes. This is the closes place to our home so…read moreit's super convenient. Nothing fancy to say. The folks were very nice and the check in and check out process is simple. This is my new got to place for renting Uhaul trucks.

We really apologize for this review being overdue, just got caught up with the day-to-day...but…read morenow, we want people to know who are looking for a stellar storage unit experience, please look no further. Do not hesitate to reserve your unit... This company is professional, honest, and all around awesome as storage units go. We've had several located in different parts of the US, and yes there is a difference. We desperately required a storage unit, possibly two, due to a huge move from over 1,000 miles away. Calling from our home town and not knowing where to start, I decided upon Ridgefield Mini Storage. As luck would have it, owner Erica answered the phone and was informative, understanding of our situation, and helpful. She immediately made us feel at ease, we decided to move forward with them. This is one of the best storage unit facilities we have ever used in terms of communication, genuine helpfulness, cleanliness, & safety. The front desk mgr Camille, is just as helpful. It's always a pleasure speaking to either of them. They both go out if their way to answer our questions and find solutions. They are both on the same page, that alone in regards to doing business these days, is definitely a plus! Being new to this area, not knowing the lay of the land so to speak, we have called about other things in general relating to moving & storage and assistance, Erica takes her time with recommendations and assistance as does Camille. We are very grateful that the stars aligned that day I called and put me in touch with Erica over all those miles... thank you very much for everything, we really appreciate it and look forward to continuing our business with you!!!

In November I called this place about storing my travel trailer (6' x 8'), I was told they had a…read moreindoor place for me; cool, so I paid $91 over the phone, and the next day I drove my trailer there. The unit they had assigned me had a walk-in, Not a drive in door, ergo there was no way I could get my trailer in the unit. Called them, explained they misunderstood what I needed, the unit would not work for me, they said my $91 would be returned in 7-10 business days. It is now January, I've been dealing with 3 different people, the first of whom I've spoken with 3 or 4 times, trying to get my money back, each time I'm told "We're sending a request for a return of your money, we'll call you back within an hour..." and then of course that doesn't happen. Today, a new person answered, and He want's to argue with me! I ask for the owner to speak with, "I'll send a request... yada yada yada". Nope, I'd like their number please. "We don't have a number for the owner." ?! How do you "contact" them then?! Sounds like all they have in the office is an email address (hard to tell, this person is not a native English speaker), in any case, I'm still getting a run around to get my original money back two months after they were unable to accommodate me and my trailer. I don't know who these other people have spoken to ("Mike"?), but My experience with these people has not been as fruitful or pleasant. Something is not right with this place, the other reviews were written in 2023, so maybe this place has sold to a new owner? Anyway, I would stay clear of this place, they're not honest, their customer service sucks hardcore.

Great family owned business. The owner is super nice to work with. The property is clean, video…read morecameras, & great prices for the Portland and Vancouver area. Renting storage here is easy access & nice people to work with. You should consider this your next place to store your valuables. Thanks for all you do !

Friendly and responsive. I booked online and had a great experience. I had a sale price for the…read morefirst month and check out was super smooth.

I had a life crisis occur that resulted in me moving into an apt and needing a storage unit. Iron…read moreGate Storage had affordable rates for a heated, in-door unit which was important to me since we live in WA. They are receiving 3-stars because while the facility is kept clean and the staff are friendly, they raise the rates every Jan with only 30-day notice. I'd been with them 5 months and they raised my rate. I just received my second rate increase notice in the 1.5yrs I've been using their services. I'm pretty sure they used the same notification letter both times. I am looking at other storage facilities. At a time where everything is increasing in cost, this annual increase shows the value isn't in keeping customers.

Have used Pedron's to store both a boat and an RV at different times for about 15 years. Never any…read moresort of problems whatsoever. I have used both their covered and indoor storage. I feel very safe having my rigs stored with them. A couple of times I've need some help from management on some maintenance issues on my rigs and they have been very helpful. Staff is pleasant and easy to work with. I would highly recommend them. Maybe a bit more expensive than some,kbut worth it in my opinion. George

Had a terrible experience here. Needed a place to store my boat while I was out of town. I went to…read morePedron's RV and boat storage. The building had a beautiful window and Joe seemed really nice but he made me uncomfortable because when he was showing me around his facility he always had a grin on his face and went out of his way to stand close enough to me that i could smell him. I ended up renting a space here for two months. After I dropped off my boat and trailer I went back the next day to get some things I forgot and when I got there the gate was left open. I drove in and Joe was inside my boat going through the drawers and all my things were spread out all over the place. He told me that I "left a light on" and that he was "just trying to turn if off." I took my trailer and boat home with me and I ended up taking it to Chinook RV storage in Portland off Marine Drive. Very professional people here, no weird employees wandering around and it was cheaper. Feel alot better about this place!

I rented a storage unit from Principal Storage and the staff were really friendly and helpful. The…read moreprocess was also easy. The building itself is very clean and has security cameras everywhere. I will be comfortable coming here anytime, even by myself, because it is so well lit and secure.

Andrew is absolutely amazing. I purchased a storage unit back in June when I was moving back home…read morefrom 5 hours away. They are super accomadating. Let me pick up my key a day early since I had a long drive and figured I'd be back after they closed the next day. The storage units are clean, temp controlled. They have rolling carts to transport belongings around the building. I even once locked myself in the staircase (oops) and I called the front desk and Andrew was super kind and understanding and came and got me out right away. I only had it for a few months but didn't expect to have such a great experience and customer service from a storage place. Highly, HIGHLY recommend.

The manager Cody was super cool and very helpful! The storage unit is located off a couple main…read moreroads so it's easily accessible, but also very safe and secure. Units and driveways are clean and well maintained.

Very friendly on-site office manager! She has always offered the best of her abilities and stays on…read moretop of things. It's refreshing as well to have a bathroom on-site that's open during gate hours, and has both heating & cooling for those hot and cold months. Definitely recommend this storage facility for professional, accountability and safe and worry free storing.

**"I'm sharing my experience with Extra Space Storage because I don't want anyone else to be…read moreblindsided the way we have been. Due to the economy and real‑life situations outside our control, we've had no choice but to store two households' worth of belongings here for the past 2 1/2 years. During that time, our rate has gone up by $50-$80 every six months. Our bill is now $420 a month, which is simply not sustainable for any family trying to stay afloat. At this point, we're genuinely worried about losing everything we've stored because we can't keep up with these constant increases. I've tried to resolve this through every proper channel -- the facility, the district manager, and multiple escalations to corporate -- and corporate has not responded to a single call or email. My payment was due on the 18th, and I even went to the facility in person because I have an active escalation pending. Still no acknowledgment or consideration from corporate. I also filed a consumer complaint with the Washington State Attorney General and have not received any confirmation or response from Extra Space. This has been one of the most stressful and disappointing customer service experiences I've ever dealt with."**

As a loyal customer for over two years, I feel compelled to share my experience so others can make…read morean informed decision before renting here. My rate started at $78/month, increased to $147/month, and then jumped to $247/month -- more than triple my original rate. While they provide a month's notice before increases, the hikes are significant. When I negotiated, they offered $220 -- still far above market rate for the same unit size at competing facilities. Other long-term reviewers here describe similar experiences. The problems go back to 2025 when I reached out multiple times via phone and email, simply asking about rate options. My calls went unreturned and emails ignored until I followed up repeatedly. When I finally spoke with facility manager Melissa, she stated I had previously spoken with a staff member named Janelle on a specific date, which was not accurate. When I requested written confirmation of rates, she told me all discussions must be by phone only and did not provide anything in writing. When I took notes during our call, she accused me of trying to catch her and ended the call. What makes this particularly frustrating is the inconsistency. Melissa had previously encouraged me to use their online promotions to secure a better rate, stating, "We want you to stay at Extra Space Storage." I had done exactly this before without issue. However, when I secured a new unit at their advertised promotional rate of $138/month and requested a floor reassignment via chat -- something a representative confirmed was possible -- the interaction became confrontational, and I was told this was "unfair." Within minutes, my fully paid lease of $602.75 was canceled before I ever took possession of the unit. I initially received only a partial refund of $414.00 and had to escalate to corporate with a formal written demand to recover the remaining $188.75. For additional context, the New York City Department of Consumer and Worker Protection filed a lawsuit in February 2026 alleging bait-and-switch pricing practices and significant rate increases involving Extra Space Storage. (Public source available on nyc.gov.) Both the property manager and district manager have been referenced by other reviewers for similar communication issues. Corporate responses I received were automated and did not resolve the situation. Read every review. Document everything in writing. Two years of loyal, on-time payments earned me nothing but a tripled rate, a canceled lease, and a fight to recover my own money. https://www.nyc.gov/site/dca/news/016-26/dcwp-sues-extra-space-bait-and-switch-pricing-vermin-infested-units-junk-fees-other