I rarely leave reviews, but after this experience, I feel obligated to warn others…read more
When I purchased my vehicle, I was told that even if I purchase the dealership's aftermarket warranty, I could not file a claim for the first 30 days. Naturally, I asked what would happen if something major occurred during that period. My salesperson assured me, and I later confirmed this in writing, that if something significant happened, such as an engine or transmission failure, the dealership would take care of it.
Less than ONE HOUR after leaving the dealership, my vehicle broke down. The dashboard lit up with drivetrain and engine faults, leaving me stranded. I immediately called the dealership multiple times and texted the contacts I had been communicating with, but no one responded, despite later being told they were still at the dealership for another hour. I had no choice but to pay out of pocket to have the vehicle towed.
The dealership kept my vehicle for about a week before telling me that their mechanic had determined it only needed a "software update." I expressed my concerns because that explanation didn't seem consistent with the issues I experienced. They assured me they had personally driven the vehicle for the previous three days, approximately 30 miles each way, without a single problem after the update without concern.
I picked up the vehicle, and just 12 miles from the dealership, it broke down AGAIN with the same issues.
At that point, I had it personally towed directly to my local Porsche dealership because I wanted a comprehensive diagnosis rather than another software update. Instead of showing concern, the dealership was upset that I didn't tow it back to them, insisting I should have because their repair supposedly carried a 30-day warranty.
I also requested a copy of the diagnostic report from their mechanic. I was repeatedly told it was ready, yet it still took several days to receive it, and blamed me that when I was in person it was there... even though I asked and was not provided it when I was there. Even then, the report was missing fault codes that my own code reader had captured before I first turned the vehicle over to them.
The Porsche dealership completed a full inspection and found a substantial number of mechanical issues, repairs totaling well over half the value of the vehicle. That confirmed exactly why I wanted an independent diagnosis instead of another software update.
Once presented with those findings, the dealership quickly backed away from their earlier promise to cover major repairs. Rather than honoring what I had been told, they only agreed to refund my down payment and wanted the vehicle returned so they could send it back to auction. That statement alone was incredibly concerning after everything that had happened.
To make matters worse, despite the fact that this situation began less than an hour after purchasing the vehicle, they refused to reimburse me for the expenses I incurred trying to resolve a problem that existed from day one. They wouldn't even cover both towing bills or the diagnostic inspection that ultimately revealed the true condition of the vehicle.
Buying a car should be exciting.. not stressful, expensive, and full of broken promises. I have never experienced such poor communication, such little accountability, or such disappointing customer service from any dealership.
I cannot recommend this dealership to anyone. If you're considering buying a vehicle here, I strongly encourage you to think twice. My experience cost me significant time, money, frustration, stress, and trust. There are plenty of dealerships that stand behind the vehicles they sell and treat their customers with honesty and integrity. Unfortunately, based on my experience, this is not one of them.
