In for a service call to have a valve stem & sensor replaced. After about 1 1/2 hours the repair was complete. When we walked to our car we noticed the wheel hadn't been cleaned after the repair & it had been damaged. There was a deep nick & a long scratch above the nick. We called Analy, our service advisor out to show her what happened during the repair even after our request that they not scratch the wheel. She stated that Lexus could pre-cut the metal to hide the damage. We told her NO. She asked if wanted it noted in our file & we said yes. We are so disappointed with this service repair, because we had hoped that the Dealership would get right, unlike some others. You guys did a worse job than other service vendors. read more

Recently had maintenance service done. Can't say enough good things about our experience. Very clean environment, excellent concern for our wellbeing, a job well done and a nice, newer loaner car to help us want to consider upgrading read more

Please be wary of this dealership. As my wife and I are now turning 65, we needed a car with more safety features and have been very happy with our 2013 RX350. We purchased the new NX350 last week, supposedly Lexus' most advanced vehicle, only to find out after almost hitting the garage wall, there are no parking senors on the car. Not the end of the world, but very important to older drivers with young grandchildren in the family. Northside's answer was to sell us a RX350 with 1,400 miles at full sticker, but discount our 3 day old NX350 with 200 miles almost $4,000. Not sure what else this new NX350 doesn't have that other Lexus vehicles have had for the last 10 years, but please make sure if you go to this dealership, be wary of the sales practices. read more

I cannot say enough good things about Northside Lexus, from their excellent Sales Department (ask for Eddie Washington) to their efficient Finance Department (James Vu) we were in and in less than 1 1/2 hours! read more

Northside Lexus - Eddie Washington with an ecstatic new customer! - Car Dealers Near Me - Spring, Texas

My wife and I wanted to purchase our first Lexus. :) Unfortunately, folks at Westside Lexus didn't service us very well after walking in and inquiring about vehicles. We received little information and felt that we were a bother, though many salesmen were standing around looking outside the window bored. I then turned to Sterling McCall Lexus Clear Lake after receiving offers via email. I submitted an application all necessary documents as directed from a follow up email. Then nothing. I had to call later that afternoon to check on the status and was told that there was nothing available or nothing they can do for me. Why have bots and automated emails then????????!!!!! Northside contacted me personally through email and followed up with me by phone. Got my vehicle ordered and received all information needed moving forward. Thank you so much Jared at Northside Lexus for the quick turnaround and helping my wife and I purchase our first Lexus! :) read more

Service advisor Daniel asked that I stop protecting my interior from the UV rays that cause it to melt due to cheap plastics used by the manufacturer. I will stop paying for over priced service from this dealership now that they are just looking to make money off me and not maintain my car properly. Disappointing experience with a dealership I have purchased a car from in the past. read more

An absolutely horrendous experience - I will never buy a Lexus through this particular dealership. I called them in the morning to ask if they had any 2022 UXs available - sure enough they had one that matched our needs and Danh sent over the spec sheet immediately! Was told that in order to reserve the vehicle for the day, I would have to place a deposit of $1,000 - fair enough with the current car market. I told them that I would call them back after discussing it with my wife. Later that afternoon, after test-driving another vehicle and deciding that we wanted to go with the UX, I called Danh back up and gave him my credit card information, Driver's License, and proof of insurance in order to secure the vehicle and told him we were coming on over to get the deal done! I was told verbatim that the car was still available and that he would hold the vehicle for us until the end of the day, but there was no need for them to place the $1,000 since it was almost closing time. I told him that I didn't care if they took the $1,000 or not because I wanted the vehicle and was driving to come get it either way - just have it ready and waiting and do not sell it! Low and behold, 15 minutes later, while still driving to The Woodlands, I get a call that somehow, someway, the car had been sold to another customer, because I did not have the $1,000 deposit in, even though I CALLED AND REQUESTED TO HAVE MY DEPOSIT TAKEN! Danh claimed that he had no idea how that happened and then had the audacity to suggest for us to still come in and he would help find another car for us. I told him that there was no way in the world we would be doing a deal with them now or ever again since they decided to lie to us on the phone and waste our time, and that we would be taking our business to Westside or Clear Lake Lexus. Lexus is a terrific make, and our family has bought multiple cars from them over the years, but this is one of the worst experiences I have encountered, especially from a luxury brand. The first rule of customer service is to under-promise and over-deliver, not vice versa. If Danh had told me that the vehicle was bought by another customer, but I could still get on the waitlist or wait a few more weeks for another UX to pop in, I would've done it in a heartbeat because we are still in that market. Unfortunately, for both parties, that path will never come to fruition. read more

Overall really good experience with this Lexus dealership after getting nowhere with local dealers I started to look outside the Dallas/Fort Worth area. I started email conversations with multiple dealerships. Randy with north side Lexus was very responsive to my questions and once we agreed to pricing I booked my tickets and flew down where he then picked us up and drove us back to dealership to finalize the deal. Then happy as we were we got to only realize the cargo mat was missing. I text Randy and they sent me one immediately. Great service read more

Northside Lexus - Black/Red GX460-Certified - Car Dealers Near Me - Spring, Texas

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Very easy dealership to work with from start to finish. Even followed through with what they promised to do after the same. I was very pleased with this location. Ask for Rex - great guy! read more

Northside Lexus - Car Dealers Near Me - Spring, Texas

***DO NOT COME HERE*** TERRIBLE SERVICE!!!!! THEY WILL STEAL FROM YOU! Brought my Lexus here for an oil change/maintenance and had emergency money tucked away in my driver compartment. When my car was returned to me, the money was taken. I informed the service consultant lady and was told that since the manager was on lunch break they would not be able to do anything right there and then. I was told that they would check the cameras and contact me, so I left since I had a prior engagement. I was NEVER contacted and when I reached out I wasn't given a clear solution. Losing the money wasn't the main issue I had, it was the LACK of responsibility and the LACK of integrity of the service that I was given. OVERALL TERRIBLE SERVICE AND WOULD NOT RECOMMEND. NO COMMUNICATION. WILL STEAL FROM YOU. Management needs to get on top of their workers and not let them go through customers cars and STEAL money! DO NOT COME. read more

John Hankins and Wes White took excellent care of me when I drove all the way from Austin to purchase a 2019 l-certified GX 460. Having to drive all the way from Austin and back in one Saturday afternoon really meant it was important to be taken care of quickly and professionally. Thank you both! read more

Northside Lexus - New Lexus on its first road trip to White Sands. - Car Dealers Near Me - Spring, Texas

Service advisor I had was a joke, the dealership is a joke, Thank you Northside Lexus for being zero help on my last visit, I had an appointment that I made online and requested a loaner for that appointment, they did not have a loaner car, or fix my problem with my 2019 Lexus. The service advisor I had not only did not want to preform the service I made my appointment for (an oil change @4250 miles since the last one) he recommended a service I did not need... which was a tire rotation.....my tires have less than 500 miles on them (and I have a undiagnosed cold start rattle) ...(and I have a fuel pump that could fail at anytime... open recall...I cannot blame Northside for this but it is Lexus's problem and my wifes $50k Suv could die going down the freeway at any moment so thanks). Thank you very much for wasting my time, I truly hate visiting your dealership. Additional comment .March 16 2020 ...... TIM K..... You are correct Edward J is not in your system as I go by my middle name which is Edward so I go by that or EJ which is what my close friends call me, nice try on trying to act as if this review is not creditable though.... says a lot about your dealership.....and I did get a waste of time voicemail from you guys saying I missed my appointment.... so I called back and let you all know that not not only did I not miss my appointment but how crappy of a experience I had.......So ONCE AGAIN thank you Northside Lexus for wasting more of my time today, and the 1.5 hours of my drive time to visit you all on my last visit....man you guys really do suck. It is because of you I will not buy another Lexus. #TripleFail #NiceTryLosers #GodDamnYouSuck #1stAndLastLexus #$50kSuvThatHasUnsolvedOpenRecalls #SoultionsNotExcuses #BackToBMW #SeriouslyNorthsideLexus? #NotSorryOrYouWouldFixIt. read more

I've been doing business with Northside Lexus for almost 20 years. After going in the last time And getting a runaround, I went to the Mercedes dealership and bought SUV for almost $100,000. I will not go back to this place. It is run like a Toyota dealership selling expensive cars Great product. Poor management. Equals. Stay away read more

Very pretentious environment. Walked around looking for vehicles for at least 20 mins and no help. Service technician saw me and referred me to a salesman who was nice and apologetic. purchased a lexus 450h here that was not detailed because it was "after hours". They had 2 newer models but only able to find one. While negotiating my trade in value I could overhear manager saying "well he can sell it himself" after the very first counteroffer that was less than kelly blue book value. These people are garbage. Good luck to you, they're so fake. Never coming back. read more

I visited the north side location for an oil change. I put 40$ in my middle console thinking no one would need to go in there and that it was safe. When they tell you to remove all your valuables PLEASE DO SO or don't come with any valuables at all. Someone reached into my middle console and stole my money. YES I AM SURE I put it there because I put it in there just prior to coming here. This was my first stop for the day and I know what I did with MY money. Being that Lexus is a prestige brand I wouldn't think they'd hire thieves. The service manager was very nice and understanding so this is not a review on how the situation was handled at all, this is a review on how THIEVES are employed here. read more

Excellent customer service, professional, and courteous!! Highly recommend Northside Lexus.

Great experience with Northside Lexus! Hector was an excellent salesperson & has responded to follow up questions & service. Love my Lexus!

Shortly after my initial review was posted I received a call from the sales manager at Northside Lexus wanting to discuss my experience and how they could rectify the situation. He was extremely understanding and apologetic about my negative experience. Since my plates were due to arrive soon, he offered to detail the entire vehicle and even took care of a crack in my windshield at no cost to me. He was very thorough and made sure to minimize my wait time during the process. My view of Northside Lexus has fully been redeemed thanks to Cristian Craioveanu. Be sure to ask for him if you have any needs in the future! His 12 years of experience speaks for itself. Oh, and the new location is absolutely beautiful as well. read more

I had a recall on my vehicle and was schedule for a 2:30 appointment on a Friday. I arrived at 1 pm for my appointment and was seen within 5 mins. The representative who was suppose to help me, Caleb, he was out on lunch-which was fine because I did come way early for my appointment-but the moment he came back, he called me right away. Caleb kept in touch with me the entire time and had excellent customer service skills. The loaner car was beautiful too. Nice and clean and their latest models. read more

My name is Roy Carr and I have purchased twelve cars and SUV's from Northside Lexus. to date we have owned three ES's, two LS's, five RX's, and two GX's. we continue to purchase from Northside because of Lance Williams and Nick Makrakis. These two guys are the best in the automotive sales business. Over the years and numerous purchases Lance and Nick have become to feel like family. Nick knows just about every possible detail on every model of the Lexus family of cars and SUV's. Lance. the sales manager, works with me very well on pricing including pricing my trades fairly. Again both of these guys are the best in the automotive business and I have a great deal of experience when it comes to vehicles as I have owned over sixty of them, including three Corvettes, a BMW, two motorhomes and so much more. Northside Lexus strives for perfection in everything they do. From the sales team. finance team to the service team they are all a cut above. We schedule service through Analy Garacia, a great addition to the Northside Lexus team. Analy is customer focused and very customer oriented. My wife and I simple enjoy hanging out and talking with Lance, Nick and Analy. I have met the manager of the Service Team and inspected the shop work area. The service team always seem anxious to please their customers. The shop is amazing, so clean, so modern and their team approach to car repair helps bring along the less experienced members. The shop is really something to see... no grease monkeys here! We bought our first Lexus in 1998, an ES300. I have been a customer and a fan of Northside Lexus for twenty four years. I leased my last Lexus, a RX350 in August 2021. I like the no pressure sales atmosphere of Northside Lexus, the courteous sales and finance members, everything is professional, customer focused and the process of buying a car couldn't be easier. Some dealers play crazy games, I have had some even hide or keep the keys to my trade in after I have asked for them back so I could leave. I can honestly say Northside has never played those high pressure games with me. In conclusion, I have recommended Northside Lexus to many friends through the years and now with this critique I recommend Northside Lexus to you. read more

As a Lexus owner, I never work with northside Lexus, always went to sterling McCall Lexus, best Lexus dealer in town, my friend had a issue with his ct200 and he took the car to northside Lexus for repair, they had his car for 10 days and they told him the issue was transmission ECU and that they replaced it and he good to go ($1700 repair bill). The dealer did not provide him with a loaner car, so his fiance drove the lexus home, before they even get home the car breaks down and shuts off as she driving middle of the road (major safety issue). They had to push the car and tow it to the dealership again after spending $1700 and 10 days being without a car. They kept the car for another 12 days and finally they say is the relay thats causing the problem, based on Lexus website these are the items that is covered under 72 month powertrain warranty: TRANSMISSION AND TRANSAXLE Case and all internal parts, torque converter, clutch cover, mounts, engine control computer, seals and gaskets car has only 40k miles and is a 2014 he still have 8 months left on his warranty and 32k miles, by far this has to be the worse Lexus dealership in town, save your self the headache and go to Sterling McCall Lexus, read more

Northside Lexus - Car Dealers Near Me - Spring, Texas

This has to be one of the top dealerships that I've had the pleasure of working with. Herb Mills did a phenomenal job assisting through the car buying process. My finance representative James Vu was absolutely a top notch professional and was essential in the car buying process. Thanks again!!!! read more

Bought an $80,000 LC500 from salesman Donnie Holcomb. Drove all the way from Austin so I arrived after dark. Huge mistake since the bottom of the car was scratched up badly in the front. Had I known this, had Donnie or Northside been honest with me, I never would have bought the vehicle especially at 80k. They offered me to have the car repaired at their mediocre body shop knowing good and well repairing it like that will hurt the value of the car. Donnie even specifically asked if my trade with 47k miles had paint work because that would devalue the trade, but it's perfectly fine for my new car to need paint work! Their GM Tim Karmout never returned my phone call or Lexus NA's phone call. Completely cowardly and dishonest. I'll be having my vehicle repaired by a quality shop I know and trust. Choose someone else for your vehicle purchases. I know my friends and family will. read more

Northside Lexus - Car Dealers Near Me - Spring, Texas

I made an appointment to get a 4 wheel alignment on my 2004 LS 430. The car was pulling to the right. Tires are at about 75% tread life. I Picked my car up the next day and while driving to my job I saw the car was still pulling to the right exactly the same as it was when I took it in. So I get to my job where I work as a trained mechanic for the government. I put my car on a lift to look underneath my car and the places underneath the vehicle where there should be wrench marks to perform an alignment, there were not any. None. The price for a Lexus alignment is $163. So I call the dealership to complain that it looks like no work was even performed on my car and tell them that the vehicle still pulls to the right exactly the same. I ended up talking to Todd. He offered me a refund of the $163 and at the same time asked if I could bring the car in and I look at the car with him and his technician. I have to work, so I could not do this. However I did take my car back a day later so that Todd and his shop foreman could look at the car again. Todd says "yeah the alignment was done, but I have a bent front stabilizer bar link at the front of the car, and lower control arm bushings are cracked and worn. On the inspection sheet that I got where they inspect the car, the tech says that I needed a new serpentine belt. My belt is only 6 months old. They said I have a leaking right rear strut. I do not. The strut is dry as a bone. They also said I needed new valve cover gaskets. I do not. A brake fluid flush. I do not as my brake fluid is as clear as new. What I do have wrong with my car is a leaking rear pinion seal. And they didn't notice this until I took the vehicle in the second time. Seems that they are just making recommendation based on mileage only and recommending items that are high labor items. Frankly, I don't think the technician did any work on my vehicle. I expected a quality service from this Lexus dealership. I wouldn't take a bicycle into this dealership for them to work on. I would give them 1/2 a star if I I could. Very crap service department. Luckily I got my $163 back in the form of a check. After two trips to this dealership, car was still pulling to the right. I will never return to Northside Lexus. You should avoid this dealership read more

Northside Lexus - Car Dealers Near Me - Spring, Texas

Lexus customers beware. This Lexus dealership has employees that are stealing your personal items out of cars. Lexus customers should get treated better than the common Walmart customer. I had left my RayBan sunglasses in one of their loaners, and called as soon as I realized I had left them and spoke with the service manager and she informed me that I was welcome to go and pick out another pair from their lost and found. Lexus, treat your customers better than this. Don't steal your customers belongings out of the cars. Please find your internal thief so this does not happen to another customer. read more

I had several visits at Northside Lexus. Customer services are very impressive. Recently brought my 2017 RX F-Sport in for factory recommended services and GPS upgrade, resulted in shortage and damaged the amp. Northside Lexus went far and beyond, providing a loaner car and replacing the amp at no cost. Everyone involved was very professional and friendly. Thank you Northside Lexus. Keep the great work! Will see you again for my next service. read more

We have been completely satisfied with the purchase and service of our 2017 Lexus RX 350. We live 100 miles away from the dealership, thus far they have allowed us to have a loaner when ours is required recalls or any type of service work which has been minimal. It's a very good product and they are a great dealership! read more

purchased a lexus nx in amazing condition from a dealership on last thursday.... mind you everything was working in excellent condition including my back up camera! clearly you can't miss that. drove the car home from the dealership and scheduled an appointment with northside lexus the next friday morning literally less than 24 hours. arrived at this location at 9 am, when i backed out of my garage my back up camera was working just fine. when i left northside lexus after my appointment and carwash my back up camera was completely gone. i contacted them in regards to this less than an hour after leaving the location and my service advisor would not return my call. i called 4 times!! and he finally answered. i spoke to a manager and they pretty much told me that that never happens. completely rude! and unprofessional !!!! the advisor tried to make it seem like i was lying. although i had no reason to lie the car was in perfect condition and just purchased from a dealership less than 24 hours before coming to this location. the manager told me that they would have to go back and look at surveillance i have yet to hear anything from them. go somewhere else this location is horrible!!! they do not value customer service! they are rude!! this is my second lexus!! i don't think i have to lie about a little back up camera!!!! there is nothing like working hard to purchase a new vehicle to take it to the dealership of manufacture! to leave with my vehicle damaged in a sense!!! i'm pissed!!!! corporate is being contacted next. update!!! i spoke with tim the sales manager, i brought my car back to northside lexus sat may 23rd and tim told me word for word they would fix my vehicle. the car fax reported that in december my vehicle was in rear end accident but it was repaired at a lexus dealership. because it was repaired at a lexus dealership they would honor the work that was done on the back end of the vehicle. the vehicle was under warranty, the area of the vehicle that was repaired by lexus!!! was where the "lose camera" apparently was. well today i get a call from tim stating that geico does not want to pay for my vehicle to be fixed..... my dad got very upset at the fact that tim asked me to pay for a used part, and offered to give us free service to put on the camera...... to me this is a slap in the face..... all of the money i have spent with lexus as well as all of my family members who value this brand.... you all 1) cant honor your word 2) cant fix a little back up camera 3) wont honor the work that was done by lexus to my vehicle in decmeber that you have to go to geico?? why should geigo be responsible? they paid lexus to fix the car !!! this is just so unprofessional.... 3 weeks later my back up camera is still missing.... the dealership refuses to show me video which i asked for day 1 read more

Northside Lexus - When I left Northside Lexus. Camera GOne - Car Dealers Near Me - Spring, Texas

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Northside is an amazing dealership. I've purchased 2 pre-owned vehicles and their director, Tyler and his sales team has always taken great care of me. The experience is seamless, there's always room for reasonable negotiation and it is BY FAR the easiest and most comfortable car buying experience from start to finish that I've ever had. Highly recommend this dealership. If I could give them 8 or 9 stars on this review, I would. read more

Had my oil change done at northside Lexus and the employees were nothing but kind and helpful to me. Obie and Pete helped check me out and explained what was done thoroughly and respectfully. Will definitely be coming back for further service read more

My experience was not anything that I expected. I had my financing with my bank & Northside asked me questions that were none of their business about my financing. The financing person was argumentative. So then we waited for 2 days before the car was released to me. I had to get a hotel room when my financing was in place before I ever arrived at the dealership. I asked for a second key & they didn't have that programmed when I arrived. It was mailed & I had it programmed. Nothing personal in treatment of their customers. I'm old school so treating a visitor like company makes them feel special. That did not happen at Northside. I found my own place to wait & wait & wait. Found a person to direct me to the restrooms & getting a drink. And I did not stay because of a great deal, Northside thinks a thousand dollars wud make everyone jump. I was over looking (my truck had been totaled) & ready to move forward. I purchased a CERTIFIED vehicle, the wipers had to be replaced & the tires balanced, the vehicle pulled to the right. I paid for those things. I do not recommend Northside. read more

I bought a vehicle from them, they will not help out with it. They say they do an inspection, completely false. Sales people lie, the management will lie to the sales people. I have bought 40 cars this year, my 41st from them and will be my last. Incompetent service department, horrible sales staff, finance was mad I gave them a chance and they couldn't beat the rate my CU had. Overall, it was a bad place to do business with. The reason I always suggest buying away from your hometown, they all suck around here and are greedy. read more

DO NOT go to this place !! Their management is horrible & so as customer service. Also, they are more expensive than other Lexus dealerships surrounding Houston. read more

These crooks just tried to charge me $350 to rotate my tires and change my wiper blades. No thanks. The 15k service is almost always free at most Lexus dealers. Pros Close to home Cons The hours they open way to late Prices Waiting room being too small read more

I always come here to get service on my CT200H that I actually purchased from this dealership. The customer service is here always very friendly and everything always ran through smoothly. Waiting area is ok I wish they could change their chairs though. Coffee and drinks are always available for the customers here while you wait. read more

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Horrific experience I wish no one has. Management is greedy dishonest and heartless. Traveled very far to get there only to find major problems with an outside inspection. Willing to let me drive home in an unsafe car that hadn't been inspected. Unwilling to fix the issues. Called back 20 minutes after I left and said it has been sold. read more

Terrible service while trying to purchase a used Lexus. Contacted them via their website about a vehicle. Get a short response and set a time to come look. Shortly after I get another email saying 'sold'. That's it. No apologies, no suggestions for other comparable vehicles. Sent a reply about another vehicle and never heard back. Honestly, kind of offensive at how poor the effort was. A week later they had another car so we went in person to see it. All was well and made an offer a few days later via txt with the sales agent. Went back and forth and then stuck with a low but fair offer. Never heard back. We still were willing to go a but higher, but never got the opportunity. Seriously, couldn't give these guys my money. Ended up dealing with Dominion Lexus in San Antonio and had a great experience and they got the sale. Not sure if this experience is par for the course, but it was a huge disappointment and not what I expected from a Lexus dealership. Future Lexus purchases will be from San Antonio. read more

Excellent employees from call in to pick up vehicle. Friendly employees. Good location. Services seemed to be good. Car clean up was only okay though. Since I moved, thus Lexus Dealer is closest to me. However, I might go back to my original Lexus dealer which makes my auto sparkle! read more

This place is the WORST place to buy a vehicle. I purchased a vehicle from them then a week and a half later I get a call saying "somehow someway their accounting department made a mistake and I owe them $200. You would think if I paid CASH for the vehicle there would be no "somehow" mistake. Then I wanted navigation installed in my car so I called that department from Northside Lexus and the guy said it was impossible to get it done....WHY DO THEY SELL AFTERMARKET STEREO'S??? The dude was a idiot. I did a lot of research and it said it could be done. These people have their heads up their asses. I will NEVER do business with them again. read more

I was in Little Rock, Arkansas and had a flat tire that needed repair. I called Northside Lexus to inquire about my warranty on my tire and the service department told me, after I told them how many miles I had in my car, I had a warranty through Lexus on my tire. I would have cut an hour and a couple hundred dollars off my bill going to Discount tire but took it to Lexus since I had the warranty- also I had a graduation to get to but took the extra time because of the warranty. After the car was at Parker Lexus in Little Rock, I was told some time later, that there was no warranty. I called Northside but they did not confirm the warranty anymore. Wow!!!! I will never get tired done there again and may buy at another dealership. Unreal. I am stuck timewise getting the tire fixed at Lexus in Little Rock and paying A LOT MORE!!!! Tanks a lot, Northside Lexus. Amazing customer service!!! read more