Terrible service while trying to purchase a used Lexus. Contacted them via their website about a vehicle. Get a short response and set a time to come look. Shortly after I get another email saying 'sold'. That's it. No apologies, no suggestions for other comparable vehicles. Sent a reply about another vehicle and never heard back. Honestly, kind of offensive at how poor the effort was. A week later they had another car so we went in person to see it. All was well and made an offer a few days later via txt with the sales agent. Went back and forth and then stuck with a low but fair offer. Never heard back. We still were willing to go a but higher, but never got the opportunity. Seriously, couldn't give these guys my money. Ended up dealing with Dominion Lexus in San Antonio and had a great experience and they got the sale. Not sure if this experience is par for the course, but it was a huge disappointment and not what I expected from a Lexus dealership. Future Lexus purchases will be from San Antonio. read more

Excellent employees from call in to pick up vehicle. Friendly employees. Good location. Services seemed to be good. Car clean up was only okay though. Since I moved, thus Lexus Dealer is closest to me. However, I might go back to my original Lexus dealer which makes my auto sparkle! read more

This place is the WORST place to buy a vehicle. I purchased a vehicle from them then a week and a half later I get a call saying "somehow someway their accounting department made a mistake and I owe them $200. You would think if I paid CASH for the vehicle there would be no "somehow" mistake. Then I wanted navigation installed in my car so I called that department from Northside Lexus and the guy said it was impossible to get it done....WHY DO THEY SELL AFTERMARKET STEREO'S??? The dude was a idiot. I did a lot of research and it said it could be done. These people have their heads up their asses. I will NEVER do business with them again. read more

I was in Little Rock, Arkansas and had a flat tire that needed repair. I called Northside Lexus to inquire about my warranty on my tire and the service department told me, after I told them how many miles I had in my car, I had a warranty through Lexus on my tire. I would have cut an hour and a couple hundred dollars off my bill going to Discount tire but took it to Lexus since I had the warranty- also I had a graduation to get to but took the extra time because of the warranty. After the car was at Parker Lexus in Little Rock, I was told some time later, that there was no warranty. I called Northside but they did not confirm the warranty anymore. Wow!!!! I will never get tired done there again and may buy at another dealership. Unreal. I am stuck timewise getting the tire fixed at Lexus in Little Rock and paying A LOT MORE!!!! Tanks a lot, Northside Lexus. Amazing customer service!!! read more

My car was in the shop for a month. This is the forth time and I have only made 4 payments. They didn't call or communicate for almost three weeks. After the first week I was told everything was fixed and ready. Upon delivery it was not. They make excuses and say they can't diagnose the issue. Well, four times in they finally find an issue. I showed up today to pick up and the tire was curb checked. He tried to clean it with glass cleaner. This place is a joke! Horrible customer service, they lack communication, and simply make excuses! I can't wait to get out of this car! It's my first Lexus and I will never buy the brand again. Way too many issues! read more

Here's the problem. It's tough to shoot for a five star rating when your facility can't handle the volume to give five star service. The waiting room is to small to handle the number of people in there, the car wash can't handle to volume, and the wait times are in my opinion are excessive. When taken collectively thiskind of goes against why in the first place I choose to buy a Lexus. read more

For buying or selling a car, the Lexus sales team is wonderful. In terms of customer service and not pushing a sale or decision, they are hands down outstanding. I bought my Lexus RX 450h five years ago, and sold it back to them today. David Gardner did my initial purchase (five years ago), and Christian Craioveanu did the appraisal/purchase today. How many salesmen can you remember their name five years later? Process for selling my car went incredibly smooth, and they were ready faster than I was (I admit, I wasn't actually expecting them to give me a fair offer, and when they did I wasn't ready and still had errands. Whoops on my part). I did the online survey, which provided me a range. They took about 15 minutes to do the appraisal, we negotiated for literally about a minute, and he agreed with exactly what I thought was reasonable for my sale. The entire process was maybe a total of 20 minutes. Now, where can they improve. The service department has some very weird quirks they need to fix. As far as scheduling a loaner, and the receptionists, they are generally all good. Online scheduling is easy. If you prefer to wait, they have good coffee machines and usually a quiet area too (but I'm not sure where that is in the new location). Here is the quirk, they can see you have an appointment, but you actually have to know the name of your service manager. For some idiotic reason, their computers don't tell them and they can't do a darn thing until they figure it out? Really, I'm dropping off my car and getting a loaner...I don't care. My service rep, BTW, usually Kyle Galindo (not information my husband necessarily would know if he is doing the drop off for me). He generally does an excellent job. There has been a few times I've gotten other service managers (probably three), and one was downright obnoxious. I filled out the survey and stated his customer service was acceptable. He called me and asked why? I told him, everything was acceptable, but he didn't do ANYTHING that made him standout for service. I give him props to want to improve, but he needs to be able to take feedback and not challenge it if he is asking. I was very irritated by the time I got off the phone. He's probably the reason the rest of my appointments I paid attention to who was being scheduled. read more

we were promised a deal with buying a new Lexus SUV at the north side Lexus.but at the last minute while signing the finance papers we saw there was no discounts as promised. On asking they said this was what was promised although we had a text message to prove it. The manager was not at all apologetic about the whole thing. We bought our car at sterling mccall and they gave us the deal we wanted. I love my new Lexus so far... read more

The worst company we have ever done business with in our entire lives. We purchased a 2021 Lexus GX460, March 13, 2021. We have purchased vehicles outside the state of Mississippi before, even previously in the states of Texas and Louisiana. We paid tax and title, at the time of purchase, required for an out of state vehicle purchase. We have never had to constantly contact the company to do what needed to be done after a sale. As of today May 12, 2021 they have not sent the appropriate finances to purchase a license plate. Every time we contact them they tell an additional lie. Latest lie the funds we being overnighted and should arrive Monday, May 10,2021. Once again another lie. We have talked with Dan, Brent, Maleeha, etc. to no avail. First Dan lied about the trade in value of our pre-owned vehicle. The temporary license plate for Texas is even out today. This by Texas standards is unacceptable. We are African Americans from Mississippi. We have a new 2021 Lexus GX 460 vehicle we are afraid to drive for fear of being pulled over, fined, jailed, or even lose our life. Very unprofessional staff. Stella & Robert read more

This review is long in the making, as I'd had a relationship with Northside Lexus since I bought my car from them in 2001. I'll rate them individually according to their different elements, for once you've bought the car you're pretty much done with sales; service and the body shop -- and their performance over the years -- is a whole other story. A brief interjection before I begin (since we all know this anyway and I've bought just a few cars): sales works with the car itself (and sometimes financing). Luxury cars are in a class by themselves. Once purchased, though, service is what keeps you coming back . . . and builds your loyalty. If the two do not work cohesively, you have a fractured model. Such is the model of Northside Lexus -- Sales: Purchasing our 2001 RX300 was sweet. I can't say anything other than that. In fact, we were given a written price quote in December of 2000 and they honored that on a new RX300 in March, 2001. Doesn't get any better than that. Five BIG stars. They may be different now, but back then I felt like I had died and gone to heaven. Service: Initially this dealership was like walking into Eden. Free loaner car, service appointments kept to the exact moment, cars washed and detailed, pristine waiting room and amenities while you were there -- who could ask for anything more? Service was always done exactly as expected with no complaints. I kept coming back. But as the years wore on and the price of regular service got steeper, the fluff remained but the substance wore dreadfully thin. Oh yes, the chocolate chip cookies and the free wi-fi was still there. But a simple oil change on my car proved to be a 6-week nightmare and beyond: With increasing age on my vehicle, I knew I now need to start returning to Lexus to get my servicing done. First trip back after a bit goes without event, as does the second, other than I'm given an arm's length list of items that need to be replaced on it (all to the tune of multiple thousands of dollars). Yeah, move on. Third or so oil change is the killer (and keep in mind that an oil change and tire rotation is about $100): I go to pick the car up and upon driving about 1/4 mile after I leave, white smoke is bellowing out of my tailpipe. By this time I'm on the feeder road to the freeway, so I need to continue until I can loop back around back to the dealership. But, alas -- the check engine light starts flashing and the car starts stalling. I clocked that I drove 3 to 4 miles and the car had stalled 4 times in that brief period, all with the check engine light flashing on and off. When I get back to Northside Lexus, they take it back and inform me that they've accidentally "double-filled" my oil -- due to a "power failure" earlier in the day which caused their oil "auto-fill" to malfunction. Holy Mother of God. No worries, they tell me. They drained all of the oil and filled it to the correct amount. On my way I go. Except they forgot: I have a close relative who's a certified auto mechanic. And he starts to tell me what's going to go wrong. And sure enough, it does. Check engine light goes on and off repeatedly. Repeated calls and trips to the dealership prove fruitless, as they deny anything is connected to the overfill of my oil. I absolutely would not take "no" for an answer: but, it took Northside Lexus SIX WEEKS to admit their error and finally replace the O2 sensor. Eventually I knew the catalytic converter would go out, too -- although Lexus never admitted that. But after that bad oil change, one thing after another started to go down under with my car. I couldn't trust it anymore and I was so disenchanted -- I traded in my RX300 several months later for a different manufacturer vehicle. I never considered another Lexus, and chances are I will never purchase another one. Service: you lost me, Lexus: negative 3 stars. Body shop: I didn't have any accidents with my car (oh I loved it so), but it did happen to be the victim of "industrial paint overspray" due to construction at my school. The body shop cleaned and detailed all of that crap off of my finish like it had never even happened. Shout out to the crew in the Body Shop -- awesome job: 5 stars. Overall rating to Northside Lexus -- 2. You all get what you deserve, for "You are what you do, not what you say you'll do." read more

As a second time Lexus owner, I'm disappointed in how the service department has changed over the years. We used to love our service advisor, but she has departed due to changes to policies and how they should work with customers. She was the reason we bought our second Lexus, but I doubt we will buy another just because the dealership service is disappointing compared to our previous experiences. Each time I have gone in lately, I am assigned a different service advisor who has no familiarity with our account. They push hard on the upsell and try to force me to purchase work which really isn't needed at the time. When he didn't succeed in getting me to buy extra, a person from a different department called and tried to sell me with even more aggressiveness. Liz went to Mercedes. I think we shall as well.... read more

I'm not sure where to start. It's a LEXUS dealership for cryin out loud, not some Saturn dealership that's about to go bankrupt. Just terrible purchasing experience that made me walk out the door. I went in to look at a car, and the sales person was very pushy. He got me a deal, but it just wasn't enough relative to what I got somewhere else. When I got up to leave the deal, the dealer I was working with started asking "how old are you?". I'm in my 20s, but that doesn't mean I can't afford the car; I'm just being a good shopper and will take the best deal I get, no matter how much I can actually afford. Not that age matters, but since you made it a topic of a discussion when we were talking... here's my two cents: you must've been much older than me trying to be condescending on me with age, but the way you did your professional business, you sounded like a 8 yr old throwing a tantrum because you weren't getting what you wanted from me. Just my opinion based on my experience with you... Others probably had better experience with you and Northside... hopefully... The dealer person became offensive and started questioning my integrity. I just left, and ended up purchasing at a different dealer that gave me a much better deal without any fuss, and was extremely professional, quick, and service-oriented. I won't name the specific dealership I ended up buying from for the sake of Northside Lexus, but it was the Lexus dealer on 59. Ahem.. I'm writing this review because I just got a call (~4-5 days after I purchased my vehicle from a different dealership) from the specific salesman I was dealing with at Northside. He was basically trolling my voicemail being condescending telling me to be more up front when I deal with people. I may have not written a review if he hadn't left that voicemail. I'm (not) sorry, but I just didn't like the deal enough (which proved right at the next dealer I dealt with), and I, as the consumer, have all the rights to walk away from the table (I never signed any papers with Northside, not even a single "four quadrant" worksheet). I DO NOT HAVE ANY OBLIGATION TO YOU (yes you specific salesperson who shall not be named) to buy from you just because I endured your unprofessional and desperate push to sell me a demo unit with 2100 miles on it. Sorry pal, all that showed me was that you were desperate, but not ready to give me a great deal. I just had to make some excuse to walk out, since you started questioning my integrity. Desperate, but not willing to give me more? I think its YOU that was not being upfront and defensive and not having integrity. By the way, the sales person questioning my integrity on the deal... It's a 48000 vehicle. If you're saying our words (none of which said I will purchase the vehicle) at the dealer table were binding that my integrity is in question, go read a law book. For an amount that large, you need a written agreement for anything to be binding. I never signed nothing with you. Period. By the way, I paid 1500 less for drive-out, and got 1000 more for my trade-in at the other dealer for the same vehicle. Maybe you should be the one being more up front about what your bottomlines are. That other dealer, I didn't have to haggle at all; they just gave me that price right away. I spent maybe 30 minutes talking to the sales manager. Why? because it was a 2014 model when 2015s started coming in, and the 2014's that were still in the lot were weeks and weeks old. Northside's situation couldn't be any better with the 2014's that they were selling me ;). It's the customers perception of the deal that matters the most (and the deal itself as well). The other dealer satisfied me on both points, while Northside just didn't. So no need to be trolling my voicemail a few days later to express his/her anger that he/she didn't score a commission. And to clarify, it could just be the one sales person I dealt with, not Northside dealer as a whole. Or it could be the sales person / sales manager. Who knows, but my experience with them was horrible. I hope others have / had better experience with them. Oh and thanks (insert sarcasm) for being stalker-ish and creepy and telling me that you checked that I purchased from another dealer... That was... really really stalker-ish and creepy. Yuk. Ew. I will save that voicemail you left for eternity as a proof :) I'm half-expecting the sales person to be responding back to me here making excuses, but I can tell you, that when the sales pitch starts by bashing the other dealer in the area, I know he/she has got nothing much better to offer. Period. Bye :) read more

Recently had my oil changed here along with a general checkup (IS250). Pros: awesome free car wash, nice staff, paper report of all items checked/tested Cons: Took 2+ hours, service rep knew less about the maintenance than I did read more

I've been taking my Lexus to this location for years and never felt comfortable with their pricing and honesty on the services. I'm at a breaking point with this location and it's high time for me to look for alternative where I have trust in their services and pricing. My advise, if you do take your car here for services keep records of everything and don't take their words on what needs to be done. read more

Rude staff at service center. Marie was very unpleasant on the phone when inquiring about a simple oil change. I didn't like her attitude and I said I'd take my business elsewhere and she's like "okay" ... that's it. She couldn't even tell me approximately how busy they were and said I'd have to make appointment or wait up to three hours. I advised her I showed up last time and it was only an hour without appointment so was curious if they were super packed or a little slow. I took my business elsewhere... and will always go to the Lexus independent car repair a few miles up 45. They were fantastic. read more

I stand behind the great customer service here, but the cosmetic workmanship of my bumper has failed expectations. Right before the 1 year mark of having work done, I reached out because I noticed the bumper kept popping out every other day. I was told it could be due to leaning or stepping on the bumper. We do neither and we have no kids. We have to keep pushing the bumper back in because the clips won't hold, so I'm starting to question the quality of workmanship that was done on the frame. Bummed out and won't be taking my vehicle to be serviced here any more. read more

I've had a lot of different car and been to a lot of different dealerships, but I've never seen one That takes so much pride in being the best. Service, organization, food/drink, wifi, comfort of seats, tv... The list goes on and on. Not a better service experience in Houston. Ask for Jacque read more

Awesome customer service and ambiance. The whole experience was top notch here. My salesperson was David Thompson who was patient and super friendly. I bought a pre-owned RX from him and he, a long with the person in the business office made the experience quick and painless. They didn't try to sell me a bunch of back-end products I didn't need like they do at so many other dealerships. Unfortunately, I only had my RX for a couple of months since I was involved in two car accidents right after I got it. I took my car to get repaired at their collision center both times. I can honestly say that the service I received here was one of the best experiences I've ever had at a business. I dealt with Omar Gaspar who was so detail oriented and communicative with me throughout the whole repair process. He went above and beyond all my expectations. My car was deemed a total loss after they inspected it. Another questionable repair shop had told me the vehicle was repairable. I'm so glad I decided to get a second opinion from here. They were honest and told me the vehicle had sustained structural damage and they could not recommend repair. I would have been driving in an unsafe vehicle if it weren't for the honesty of Omar and his team! Don't hesitate to buy a car from this dealership. And if you're unfortunate enough to get into an accident, at least you'll have an awesome team to repair it! read more

My husband just purchased a pre-owned 2014 Lexus IS-350. It's a gorgeous red beauty. Randy Blackwell was our sales rep and did a great job. He's honest and gave us all the details about the vehicle. I have a baby blue 2010 IS-250. I had a recall this year and they put you in a loaner. The service is incredible! read more

Visited Northside Land Rover for oil change on my 2011 Range Rover, August 2014. Was treated like a second class citizen for bringing the discount coupon they sent me via email. Had to argue over the bill to get the discount, and then argue about the price quoted verse the add on's for fees and disposal. Repair Rep was new and didn't know much. Service manager called me back after I posted a negative review on Yelp. Promised me a free oil change next time, but I told him I had no confidence that I got the synthetic oil I paid for. Later I found a plastic part in my gas refueling compartment, which makes me wonder where that should be, and today I realized that when they rotated the tires for $50, they didn't adjust the air pressure to the specifications of the manufacture. Can't trust their expertise, attention to detail or charges. I expect great customer service and professional, technical maintenance & repair....I received neither. read more

I can always trust the staff at Northside in any department. I have a different car and a "new to me" service advisor. I was happy with my service needed at the recent visit. The only thing I would ask him would be to pay closer attention to the needs of updates to the car owner. They were busy that day but i still feel that I should not have to call for updates. read more

I inquired about a used car and INITIALLY got an enthusiastic response from Larry Kidd. That changed when we spoke and I could not come out that day to see the car. I understand making a sale, but don't get crass because it didn't turn out as you expected. That's a sure way to drive business away from the dealership and to boot, I don't deal with rude, crass idiots...ever! read more

I've been having issues with my driver's side door lock for more than six months, and Jon Gosling was finally able to resolve the issue so I don't have to crawl from the driver's side passenger seat to physically unlock my door, which is embarrassing and total pain in the neck. Finally a service advisor who listens to my concerns and resolves them! Also the new OwnerCare Summary tool is a great improvement! read more

Horrible experience and terrible customer service. I went in and purchased a used vehicle from them and when I got it it had a light on so I brought it back and they told me it was their job to fix it. After arguing they hestitantly fixed it and it was with them for about a month before they told me I could come get it. THEN I get there and the car won't start!! So they told me they'll bring it back and see. Finally after about a month and a half I was able to pick up my car and drive it. But of of course one months later breaks down again. I've paid over $2000 in repairs on a car I've owned for about 4 months and it has been drivable for about 2. They sold me a lemon and don't want to take responsibility. Avoid this dealership at all costs! read more

Look for Chase Fisher when it comes to buying a car, he delivered a great experience for us, he is knowledgeable and will help you in choosing the best car for your budget read more

Remember one name; "Chase Fisher" when you need to buy a car. He is knowledgeable and a gentleman. Wont push you and allows time and space to make YOUR OWN decision. Highly recommend. Andy: A new car owner. read more

I recently visited Northside Lexus for a new vehicle purchase and it was absolutely the best experience that I have ever encountered in regards to purchasing a vehicle. My sales person (Steve Brandon) was very knowledgeable and he was able to help me pick out a great car. I also worked with the sales managers (Lance Williams & David Perry) and the Finance Manager (Tyler Stephens) and they were also just as helpful. The entire staff was very friendly and I never felt pressured to make a decision that I was not comfortable with. Kudos to Northside Lexus! read more

Northside Lexus - Car Dealers Near Me - Spring, Texas

Northside Lexus IS the absolute BEST!! From sales to service, they take really awesome care of their customers!!! I have been a customer for 12 years, and 4 cars later, I love them even more!!! Jacque and Jon take such wonderful care of me that words cannot express my gratitude!!! I recommend Northside Lexus to all my friends!! read more

Thank you Randy & Donnie (in sales) and Bryan ( financing) !! For Being kind, courteous not at all pushy and above all finding me a great pre-owned vehicle that I could afford..but most of all the ability to buy the vehicle I have always wanted ! Thank you for all your help..next car will definitely come from Northside Lexus! Ohh by the way..I need a Lexus cup for my tea :) read more

We have bought 4 new vehicles from this dealership. Love the Lexus brand. However the last few years their salesmanship hasn't been good regarding follow up or returning calls. The first time we just went down the road and bought a Mercedes. We gave them another try the next car and not a great experience. Once again we were thinking about buying and not getting calls or emails returned. Maybe they have too much business for our business... read more

We recently bought a used RX from Eddie Washington at Northside Lexus and the service has been amazing. From the moment Eddie met us he wanted to help us find what we wanted. He never once tried to pressure us or give us the hard sale. We test drove a car a car we liked but were not sure about. We went home to discuss and when I called him that evening to say we wanted the car, he was already off work, but still made sure to reserve it and worked with us on timing for pickup. Eddie went above and beyond BOTH before and AFTER the sale. Even after we bought the used RX, on delivery Eddie noticed a broken interior lens cover. He ordered a replacement and had us return to install it himself. He spent time with us to ensure we understood how all the buttons worked. He took the time to show my wife how to connect her phone to the bluetooth. This was all after we bought the car, when he could have just said thanks and bye. The service and attention to details has been wonderful. We have felt so well taken care of by Eddie and Northside Lexus. We HIGHLY recommend buying from Eddie at Northside if you have the opportunity. read more

Wrecked my dream car and had it sent to Northside by recommendation. Couldn't be happier with that choice. Outstanding customer service, best I've ever experienced with a dealer. Big thanks to Steven White in collision for keeping me constantly updated and having an awesome attention to detail. Highly recommend this dealership for any service/collision needs. read more

The reason why we are give North side Lexus 5 stars is because of Joshua Keough, Brent, and Melissa. They made our whole experience WONDERFUL and so smoothly!!!! I so highly recommend Joshua if ur planning on purchasing from North side Lexus. I promise u will not be disappointed. Awesome team work!!!! I wouldn't go with anyone else and they definitely have earned a loyal customer now because of their awesome customer service we were getting from these 3 amazing people. Y'all are the BOMB!!!!! read more

Northside Lexus - AWESOME!!!!! I highly recommend Joshua, he is the MAN!!! - Car Dealers Near Me - Spring, Texas

My daughter and I recently bought a preowned Lexus from Northside Lexus. Our salesperson was a friendly guy named JJ Kim. Mr Kim was helpful and knowledgeable. The process didn't take too long and the dealership has plenty of comfortable places to sit and wait for your service. We felt like we got a great car at a reasonable price. read more

Do NOT buy a car from Lexus! Once you buy it, they forget you exist and they will repair NOTHING if it goes wrong, no matter your warranty. Trust me, things will go wrong. My interior had problems, one after another and they blamed me for each problem and charged me out the wazoo! Only weeks after I drove off the lot. STAY AWAY FROM NORTHSIDE LEXUS. read more

Great dealership, awesome service & amazing body shop. Excited for the new dealership!! Ashley Nguyen is an amazing salesperson and Steven White is an awesome collision estimator. Highly recommend Northside to anyone. read more

This review is for the collision center, specifically Steven White. I was t-boned and took my car to Lexus. He wasn't the first person assigned to me. Honestly, I did not care for the lack of response I received from others but am glad that somehow he ended up being the rep that helped me out. He was sympathetic to my situation and took the time to listen and care to understand. He kept me updated and informed throughout the month and a half long process of getting my car back. He took care of my complaints when getting the car back immediately. He even gave me good advice about claims I didn't know were applicable. I am so happy to have my car back but really appreciate his customer service in the interim. read more

I took my 2015 Lexus in for the "60000 mile service" which is almost 1400. Then they tell me that the noise that I complained about was going to cost me 2600. more dollars and that it wasnt covered under my extended warranty that I paid for through the dealership. My wife went online and found OEM parts, and I spoke with a mechanic that I have been dealing with for a several years. Together, I am getting this job done for 1600 that was going to cost me 2600. The Freikins own this dealership and they are all about digging into your pocket as long as you let them!!!! What a rip off. I am not going back their unless I have a warranty claim. Screw them!!! read more

0 stars I put a more in-depth complaint on facebook with pics. I had some issues with my pinstripes after some hail damage repair. I also complained to eight people via email at Northside Lexus, two times, after Rob Ochoa told me he didn't need my business if I was going to make them redo anything. I never got a response, then I emailed the same eight plus a Friedkin Group Employee two more times! I still never got a single response. I complained 4 times to 8 to 9 people and never got a response. What happened first? We brought my wife's car in for hail damage. Northside used a paintless dent repair. During the process, they used a suction cup of sorts to remove the dings. Some of the dings were in the pinstripes, which caused circular, quarter-sized holes in the pinstrips. After the vehicle was given to us, and after Northside failed to notice on their q/c inspection, I contacted Stephen White (body shop rep) and advised him of the issue to make sure that I had a rental when bringing it back. Stephen said "no problem" to just let him know when I was ready to bring it in and he would take the car and have a rental for me. I was finally ready and so I called Steven White and advised him that I was bringing the vehicle in, and to have the rental ready for me. Steven then called back and told me that Northside Lexus was NOT going to pay for my rental. I then told Steven this: 1. I told you about the pinstripe issue and you said I could bring it in. Steven didn't care. He told me my pinstripes were "already faded from the sun". 2. Your body shop put quarter-size holes in my original pinstripes during the paintless dent repair. Steven didn't care, again. He told me my pinstripes were "already faded from the sun". So, since Steven still gave me lip, I said: 3. I will just give you a BAD REVIEW. Then Steven said "Oh, Mr. Watson, I am so sorry let me see what I can do." Boy! Did Steven do a 180 and arrange for a rental. He also came up with some BS about how there was some confusion on my ticket and that I still had some rental coverage left, and so Northside would gladly take care of it. You would think this waste of time would end here, however, it got even worse. Northside Lexus put new pinstripes on my car. I bet you think, "That is good?" Well, no, they put the WRONG COLOR SCHEME ON MY CAR! I never gave them permission to change the colors on my pinstripes!! Neither would y'all, I can only assume. Worse, they just freaking did it, didn't tell me, and tried to fool us. Let me not forget that the stripes did not start/end in the same spots either, it was longer on side than the other, and everything else. Pure sloppy is all that was!! THIS ALSO HAPPENED AFTER THEY SAW HOW FREAKING GOOD MY EYE FOR DETAIL WAS!!!! Again, WHAT A BUNCH OF NONSENSE!!! The original scheme is Black/White/Gray. The stripes Northside Lexus put on were Black/OLIVE/Gray. The olive immediately stuck out and looked like poo, which is how I noticed. I would have never bought the car with an olive stripe, as I am that picky, obviously!! Worse, Northside forced me to prove to them that THEY WERE WRONG. What??? I brought the vehicle back FOR A THIRD TIME and advised them to fix it. I was then told, "No!", that they did all they were going to do. I then complained (this was B4 the 4 'unresponded to' complaints I would send later; i actually complained 5x overall) to the management of the Northside Lexus "Sales side", and then the body shop changed its tune, saying how they were going to implement new quality control procedures and all of that. I never got what I had originally. Essentially, I had pinstripes before the hail damage, and after 3 visits to NORTHSIDE LEXUS, I had no stripes even close to what we had when we brought the car in to them. Later, when my Tundra got flood damage, I told NORTHSIDE LEXUS I would bring my vehicle to them, again via email. I tried to give them the benefit of the doubt and had hoped the pinstripe issue was just an isolated incident. Rob Ochoa sent me an email and said "May I call you today at 5pm to discuss the Tundra Repairs?" Rob Ochoa then called me, and like a chicken, not putting it in writing by telling me verbally, Rob said "That I was not welcome, that they were not in the business of doing work for free, and that I could only come if I promised not to make them redo anything on my Tundra!! Again, NORTHSIDE LEXUS messed up my pinstripes, redid them, put the WRONG COLOR SCHEME ON, and then you want to act like I am the bum!! Northside Lexus has zero accountability. After 4 subsequent complaints, this was never disputed by Northside Lexus I went somewhere else for my other vehicle. If they can't even put the same color back for pinstripes, imagine what they can't do when it comes to paint and body work!!!!!! Worse, they acted like I was in the wrong for even complaining! Service and Sales are fine, but the Collision Center is no good, imo! read more

Awful customer service I walked in this evening excited about test driving and maybe purchasing a Lexus UX 200 and upon arrival and walking into the dealership I was ignored by salesmen just standing around. I even went as far as spotting the vehicle of interest on the show room floor as the salesman stood around and just watched without any one offering their services. The customer service was so bad I left after shortly arriving and will never be returning. read more