i like the place because it's a nice place and peaceful , place where people are friendly, and nice , welcoming everyone, the manager (Karina) is very accommodating with all tenants everything you ask is a priority and it gonna be done right away . she is very professional and intelligent in every aspect that she has done for the company. read more

If you value your sanity, your privacy, or even a shred of human dignity, RUN. DO NOT STOP. DO NOT LOOK BACK. The "management" here isn't just incompetent; they are a festering wound of pure, unadulterated malice. I've had maintenance try to force their way into my unit without notice while I was INSIDE, key already in the lock, claiming "routine check." Every single interaction with these people is a soul-crushing, toxic battle. They wield their minuscule authority like a weapon, reveling in making your life a living hell. They lie, they gaslight, they threaten, and they will grind you down until you are a shell of your former self. They thrive on your misery. This isn't a business; it's a psychological torture chamber disguised as housing. read more

Victor Manzo came to my unit to make some repairs and he was great! He fixed things I had been having issues with for a while. He was fast, friendly and efficient! read more

We actually live at another property - Burbank Gardens. But we had a maintenance issue over the weekend and the patrol sent us a gentleman from Northridge Gardens. This is the same family of buildings. Vincent J. went above and beyond! We thought we'd be stuck without any water in the kitchen because our old faucet broke. Not only did Vincent fix the issue in a timely manner, but he actually upgraded our outdated faucet to a new one! Can't thank him enough! These properties really care about their residents and address the maintenance issues quickly and efficiently! Highly recommend! read more

An amazing place for a family, beautiful and clean amenities all around. I've never had an issue and we've known the management for years now and I have nothing negative to say. All maintenance concerns and problems have been taken care of in an efficient and fast way. I love seeing all the staff and how friendly they are with us. I love how quiet it is but still family oriented. I totally recommend being part of this community, our neighbors are so respectful and friendly. read more

We've living here for almost 4 years now and i believed it's time to move-out! This is ONE out of THREE worst experience to this apartment. On 5/21/19 Leasing office reached me and telling me that we need to move-out as soon as possible due to there is a water leak from 3rd floor to our unit (1st floor) that need to be fix for 1 WEEK. I called our Travelers insurance (all tenant required to get apt. insurance worth $26/m) to file a claim and help us to find a hotel that close to my 8 years old son school. I find out that our insurance have $500 deductible, i give a call the leasing office to tell about the deductible and the leasing office CONFIRMED that they will give us reimbursement as long we have the receipt (see attached email thread). After 6 days we are able to get back to the unit (5/27/19). On 6/1/19 monthy bill was received without credit, i reached out the leasing office regards the credit and they said they working it out and they asking me to send the Utility bill (for 6 days credit purposes) and Claim info such as, phone# & email of the contact person, Claim# and All copy of receipt which is i provide everything. On 7/1/19 monthly bill was received WITHOUT any credit. i sent another email to remind them regarding my Utility credit and my $500 reimbursement and they response that they still working it out and asking for apology for the delay (see attached email thread). On 8/1/19 monthly bill was received and still the same, NO LUCK! after many back and forth emails, they finally told me that they cannot cover the $500 deductible. Seriously?? Do we really need to spend extra $500 because of the apartment messed? That's not our (tenant) fault and Management should cover that?! Now i decided to deduct the $500 from 8/1/19 monthly rent bill. Today, monthly rent bill was received for 9/1/19 due (see attachment). guess what.. they include the $500 that i deducted last month WITH $47 extra with total amount of $547. It looks like do we need to pay our September bill WITHOUT any credit BUT with Penalty? I am totally frustrated! Three months of begging for $500 reimbursement and Utility credit that we deserved and they don't care! WE ARE SO UPSET AND DISSAPOINTED FOR BEING THREATED UNFAIRLY. read more

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Trevor and Jada are unique and different property managers. They truly go the extra mile to make their renters feel welcomed and comfortable. They provide first class service and go the extra mile. They respond to requests and questions promptly with exceptional customer service. The grounds are safe, well kept and clean. This apartment building is very special. read more

Building management has gotten 10x better over the last couple months. I rarely have issues, and when I do: I go to the leasing office and they're solved almost instantly. Our current building manager is so sweet and responsive! read more

Any questions that I have they are very helpful and Ashley is always great she is very helpful. This is a great place to live

My apartment unit was nice and spacious; new carpet, central a/c and laminated kitchen floors. Lots of students from CSUN so it can be noisy at times. Make sure you get a unit that isn't next to an entry door (especially the back door) as the door(s) slam shut all day and night long. Management on-site during business hours (Trevor) is super friendly and on top of things. Some drawbacks; managing company (Garden Communities) lag in response and they use a 3rd party vendor for sewage and trash (Conservice) which is garbage itself. Nevertheless, a 5-star rating because of Trevor's friendliness and professionalism. read more

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This is not a safe building. I had an issue fearing for my safety and called the leasing office letting them know to please send someone up ASAP to help because some crazy person was pounding down the door trying to get in and wouldn't leave but they (the people in the leasing office) never came to help. I called 911 and the police came before anyone in management or leasing office or building security ever came! Don't ever move here if you're a single female!!!! Shame on them! read more

My girlfriend and i have been living here happily for a year already. Trevor and his team are amazing and always are on top of everything. The building is always clean, and they take precaution for covid-19. I couldn't feel more safe about it. Thank you all, specially Trevor. read more

Don't like business response. Spend your money else where. Instead of 'we don't have a resident by this name' fix the issues. Just fix the issues! Pool was broken for a month. Apartments are roach infested. Many neighbors have bed bugs. Washers and dryers never work and are too expensive!!! They up the price without notifying! Parking spots are tiny. Walls are thin and you will hear all neighbors! When lease is up I will move out! Look at all 1 star reviews! They are not lying! read more

I feel like I'm paying too much for the facilities to constantly be out of use :/ laundry machine is constantly broken along with jacuzzi and elevators. When the card machines broken & I go to Lassen Village, there's no ones there to let me in. Not to mention my roommates and I won a competition to get our apartment furnished & northridge Gardens refused to let it happen. We are broke college students so yes I'm still salty about that. Y'all really gotta get it together. P.S. on behalf of all college students staying at NG I would like to sincerely apologize for the loud noise & weed. We understand there are families living here sometimes we get carried away living out our days before we all die due to climate change. Anyways, if you need a babysitter or wanna join the party hit me up :) have a great day. read more

After spending what seemed like too long on looking for a decent place to live with comparable prices here in the valley, I stumbled upon Northridge Gardens, after calling and speaking with Kristen, I was immediately taken with her professionalism and kindness. wow a She made me feel so welcome. We scheduled an appointment for a tour, and I fell in love with the common areas and the unit itself. After living here for two months I still love it. Of course it's apartment life, you'll hear neighbors and all that jazz. There are cleaning crews almost every day, this complex is not left unattended or in disarray in the slightest. Very fast and effective staff, clean grounds, perfect location. 2/14/2020 I decided to update my review after a change in staff and maintenance. The maintenance crew Alex, Max, Roberto, and of course David are very prompt, knowledgeable, organized and friendly. The new office staff Trevor and Jada is efficient and has begun implementing improvements to the property. It shows they care and are eager to assist with any suggestions and/or questions I have. I appreciate everyone's hard work to make this place my home. read more

do not move here! i moved here in march and im so ready to leave this place! this is a lengthy review and i still have yet to hear from these people. read more

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I E.B. tenant at Northridge Gardens just wanted to recognize Max from maintenance here a well deserved 5 star rating for extra effort her puts in his job performance. He is one that stands out in his team. Not only for his professionalism but he it's very respectful and approachable ready to take that extra step to complete his job and more. He's a keeper. Thank you Max read more

Xavier S , the Maintenance worker on duty is one of the coolest and nicest individuals here. He's always on top of it and makes sure things are getting taken care of. Really appreciate all the work he's done and hope to call him if I ever need anything else. Northidge Gardens give my man a raise ! read more

worst apartment and management. they dont care about the tenant, they care about the money only. The rent increase every year but Washer, Dryer, Laundry card machine and elevator are always broken. Office staff especially the asian lady are rude. It says "Smoke free apartment" but you can smell cigarettes in the hallway. Always problem with the water supply. they Shut it down every month or some times twice a month. Dont even waste your time to visit this place. I dont recommend it. read more

I am starting my second year of living here and have been completely satisfied with the quality of service at this apartment complex. Staff has been incredibly professional and I am beyond pleased with their help. Lauren and Jen have gone above and beyond to make sure our needs have been met. They even stayed one night after closing hours for at least an hour to help with a phone-call dealing with our electricity when we were renewing the lease. I genuinely appreciate their willingness do more than they're expected to as managers. They are a joy! Maintenance has been equally amazing. Any maintenance issue is dealt with in a timely manner. Sometimes by the next day! I don't think i have ever had this level of professionalism and promptness at a complex before. Genuinely enjoy living here. The complex is always clean, any dirty aspect is dealt with promptly. The pool/jacuzzi area is above exceptional. I would highly recommend this complex. The managements ability to create a welcoming environment, meet all of your needs, and curate a safe space is rare to find. read more

Me and my roommates lived here for 1 year and had so many issues with the maintenance of this complex. The washing/drying machines were constantly breaking down with no notice to residents, our toilet had a plumbing issue that we had to ask maintenance multiple times to try to repair and the new management team is horrible. ALSO their new team decided to charge us over $2,000 in repairs to our unit while they kept our $1,000 deposit prior to move in on top of that. Mind you we were very cleanly and respectful tenants during our stay compared to the other noisy/party people in this complex. Please save your time and money and don't lease with this property. read more

Here I am a year later with an update on my time at Northridge Garden, as I am sadly relocating for work, and that is mainly the only reason I have to leave. Firstly, I am over-the-moon with the staff here. They have remained incredibly kind, honest and prompt with their responses to any question I've ever had for them. It was always so nice to get my mail in the mornings and stop for a small chat with the very wonderful leasing staff. They are so personable, would always ask how everything is with the unit, and consistently made me feel very comfortable and wanted there. Maintenance has always been right there for us with the few issues we had with the unit. Not much else needs to be said. If you need them, they're there, just how it should be. If I were to have any sort of gripe, it would very simply be the age demographics of residents, which the staff themselves can't really control. You get what you get, looking so close to a college. Kids don't really care if their building is clean, and they'll do as they please without any sort of remorse, smoking, leaving trash, being loud. College students party, it's what they do. So again, as far as noise is concerned, if you're looking at an apartment close to a college, such as this one, you'll unfortunately have to expect it. Going back to my one complaint, I guess it would be that I've called security anonymously, about the smell of marijuana twice, with the unit number it was coming from, and it seemed as though the smokers didn't really get the hint. I probably should have called a third time. Basically the kids are annoying, the unit was great, the staff are unbelievably wonderful. I'll probably update again soon about the fairness of the security deposit return, once all of that happens. read more

It's been a year since we moved in and we're still really happy with our apartment. Our apartment is huge and allows for a big furniture. We also really love the team here especially Trevor. All of our maintenance concerns are addressed quickly and we love the area. read more

5 stars to management here. Shout out to property manager, Lauren, who was extremely helpful. My bf and I went to the lounge to do our homework and asked her about the WiFi information. Unfortunately, we were having trouble with WiFi and she took all the time needed to address the issue. Just as we were about to leave for Starbucks she came back again and asked us if it was working. Turns out WiFi works better in the lobby and there was a good working area out there.She was able to efficiently handle the issue. In addition, she was kind to offer snacks and coffee. Many tenants were walking through the hallway, all were greeted kindly. She took the time to hear their feedback and offer a solution. Not many property managers are like this, props to her. Keep it going Lauren! read more

Today I learned how ignorant people were and how you have to ignore ignorance. Today I stood outside for over 20 minutes ringing the managers office with no answer at the Northridge Garden Apartment. finally a tanant came and open the door. as I walked into the office to my surprise two gentlemen were sitting in the office convocation amongst each other. As I ask did you not see me through the camera standing at in front ringing your phone for the last 20 minutes? the gentleman answered "I was busy, we are under new management and I was training" I then ask is answering the phone part of training? The respond was is it possible that I was busy? For a company that post on rent sites for 3 bedrooms and I am a person looking to rent, you would think I would have gotten better treatment ‍‍I have never been so you Angry I would never move in or give this company my business . Well I guess they didn't want my business either. That's ok I'll just yelp your ass !!! From what I see you clearly don't want be herethank you for being rude read more

Northridge Gardens - Location to rude insensitive people Northridge garden - Apartments Near Me - Los Angeles, California

I hate it. The management staff are rude and they pose unrealistic rules. They are not flexible whatsoever. I can hear the neighbors talking. And feel people's steps in the corridors. This place is not family friendly by all means. Residents put on loud music late in the night and at some point, I smelled weed, although it is "A Smoke Free Community". Can't wait to get out of here. read more

I lived at Northridge Gardens for about 2 and a half years, in two different units. first of all, management doesn't care. Jaqueline was new at the time, we had numerous issues both with her and Rudy, the maintenance person (who Has been replaced, I hear.) the hallways always smelled of smoke and, people being loud and idiotic at all times of the day and night. During the weekend, when we wanted to chill by the pool, families would put their own gazebos and bring TVs, radios, and grills and basically move in to the pool area, leaving everybody else feeling like uninvited guests to their own private party. Not cool. no pets? I once met a snake and it's owner in the elevator. the apartments are ok, if you're willing to share wall space with people who do nothing but listen to loud music And smoke weed. Oh yeah, it'll seep through the wall. we had downstairs neighbors who had trash on their balcony for months. Months. We spoke to management several times, they didn't lifer a finger until we got roaches in our kitchen coming through the electricity plug. When it came to spending Their own money to debug the apartment TWICE , they finally did something about it and kicked that tenant out. He was dirty, loud, and disrespectful. so, if you want to live in hell, move in today! read more

I finally escaped hell after a year when the lease was finally up. There were too many problems for me to list . But here are a few , all the college students smoking weed , washing machine always breaking down , loud parties and obnoxious people being loud at all hours of the night . But my favorite is when LAPD shows up at night doing what they have to do and management being oblivious . The only good things are the cleaning staff and maintenance because I have to be fair . It was truly one of the worst apartment experiences I have ever had . Just pay more rent at a better apartment or move to Van Nuys but stay way from this apartment building . When I first moved in it seemed like it was going to be a positive experience , but it was a case of Jekyll and Hyde . I even gave them a good review but as time went on things went south at an alarming rate that is why I'm posting this caveat . Rent at your own risk...... read more

They say contact customer service if you have a problem with the building oh whatever! And they give you that email for costumer service but they never answered that email so you problem never is going to be resolved!! Sorry for that people who lived here. read more

Been living here here for almost 2 years and I am very disappointed in the management of the complex. This is a non smoking property and people are still smoking cigarettes and weed on the property. The security here is a joke. I give maintenance a 5star review if I could. But the management here is what has brought this review down. I have a 14month old son and when people are smoking weed on property it fills the entire hallway. They should have an onsite security guard for all major holidays and because they are so close to California State University Of Northridge. Some of the residents do not follow the rules of the property. read more

My experience here at the Northridge gardens has been a dream. Moving from Chicago to California was hassle and finding a very comfortable place to live was hard until I moved into Northridge gardens apartments. I have to give all the credit to Rafael. He is amazing and is always working with me in making experience here a success. I currently am living in a two bedroom apartment with roommates and now I am venturing out on my own so I decided to get a 1 bedroom at Northridge garden. I also like to give credit to the staff they are always on top of their game anytime I request maintenance they respond very quickly. I definitely recommend Northridge gardens to anyone who is looking for a nice and very quiet place to live. And when you do go see Rafael or Eric they will definitely help you. -Malika read more

I moved in 3 months ago and have loved being here since. They have courtesy patrol walking the parking lot and building. The facilities includes a gym, with weights, elliptical, and treadmill, there is also a wifi lounge, sauna, pool and jacuzzi (which my kids love). They also have great resident events where I get to meet my neighbors and enjoy some delicious food. Last month they had a waffle station that my kids loved. I have had some maintenance issues but maintenance techs Alex and Max always get it fixed, they are respectful and courteous when they come in my apartment. Trevor and Jackie in the leasing office are helpful and friendly, they always listen to any concerns I might have and try to resolve them. read more

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I have had the pleasure of living at Northridge Gardens for 12 years now and have seen many staff come and go. Jacqueline, Trevor, and Lauren are by far the best office staff i have seen. They are always on top of everything and treat us very fairly. The maintenance staff is very friendly and very attentive to all of our requests. Rudy, David, and Max are always taking care of the building. I'm sending David my best wishes and hopes he gets well soon! I unfortunately have to move but will recommend Northridge Gardens to everyone I know! Thank you for giving me not just an apartment, but a home. read more

I've been living in this property for three years we love it is always clean, safe area, close to many stores and restaurants, and Jacqueline is very helpful with anything we need or have questions about. read more

Living here is amazing, maintenance makes sure everything is good in your apartment! They always have activities for us during holidays or special events! And the workers here are so nice and welcoming!! Glad I chose to live here! read more

Management is very helpful and available when needed, Trevor has been great. Maintenance is amazing as soon as you put in a ticket they fix it next day. Overall really happy except for one annoyong neighbor but that happens in apartment living. Also the building is kept very clean. read more

Northridge Gardens - View of the pool and jacuzzi! - Apartments Near Me - Los Angeles, California

Cool staff, always have the apt looking clean. Also liked my move in special. Everything turned out great thanks trevor and jacklin.....

I didnt actually toured this facility but wanted to give shout out to Lauren (Laurie??). When I called, she told me that they didn't have anything at this moment but directed me to Lassen Village. She also called me in the evening to see if it worked out for us. Both sides are amazing people read more

I have been currently residing in the Northridge Gardens for the past 2 months, and it has by far been my best living experience yet. This is all thanks to Jacklyn and Lauren which are the current management at Northridge Gardens. They have allowed me to truly feel at home at the Northridge Gardens due to their outstanding help and work. I recently had an issue with my dishwasher in the apartment, and the management was extremely prompt with their response. Upon inspection by maintence, the dishwasher needed to be replaced, and I had a brand new washer in no time. If you are looking for a place to live this is definitely the place, it is like no other. Make sure to talk to Jacklyn or Lauren as they will make your entire home experience a great one! read more

4th year living here, still happy !! I love that the pool is now heated, perfect for year around swimming opportunities. They've also remodeled the gym and lounge area. My friends tell me they feel like they're at a really nice hotel, whenever they visit. The rooms are also very spacious ! My bedroom is the size of my best friend's studio ! I would highly recommend this place. read more