Geeta, Karen, and Oscar at the leasing office create a warmth you feel the moment you walk in --…read moreand that never gets old. I'm especially grateful for the incredible community events they organize every single week: yoga, Zumba, wreath-making, bouquet workshops, even dog events. That kind of effort transforms an apartment complex into a real community. A special shoutout to Karen -- whenever something came up, she had it handled within hours. Having someone that responsive in your corner makes all the difference. Jonathan in maintenance is patient, thorough, and a great communicator. Pair that with 24-hour maintenance service, and you always feel taken care of. The grounds are always spotless, and the large dog walking area is a huge bonus for pet owners. Thank you, Terrena team -- you made three years feel like home.

Heads up: when you call the leasing office here, you don't get a person. You get an AI chatbot run…read moreby a third-party company called EliseAI. I called today, the bot told me no one was available. Walked to the office -- two employees sitting right there. Worse: EliseAI's own privacy policy says they record your calls, texts, voice recordings, geolocation, and device info. Nobody told me this when I signed my lease. I got a random text from an 833 number one day introducing "Fiona" as my AI assistant. That was it. When I raised this in person, the staff was rude and dismissive. I've filed a CCPA data request and escalated to Fairfield Residential corporate. if you care about your privacy or want to actually talk to a human at your own apartment complex, ask about EliseAI before you sign anything.

I have lived in the Villagio apartments for over 10 years, and I am eager to share my experience…read morewith anyone looking for an apartment in Northridge. The Complex is beautiful and well kept. I have stayed here because the units are spacious and some include a washer and dryer. Our apartment has a fireplace and feels cozy during the rainy season. The pool and BBQ area are freshly renovated and the gym is clean. The location is in a prime area conveniently close to the local mall, Costco,Best Buy, Restaurants and coffee shops. The maintenance team and the office staff are prompt at resolving any issues in the unit and the building. Overall my experience has been a positive one and I highly recommend this community to anyone looking for a beautiful and safe neighborhood.

I wanted to express my sincere gratitude for the experiences I've had during my stay here since…read more2020. I want to commend the maintenance team for their prompt and efficient responses to any issues I encountered. Their dedication made my living experience more comfortable, and I truly appreciate their hard work. I've had the pleasure of sharing this community with great neighbors who added to the positive atmosphere, and I'll miss the friendly interactions. The management team at The Villagio exude professionalism and a commitment to resolving issues, contributing to the overall positive ambiance. Both David and Karen were wonderful to work with. I recommend this location to anyone seeking a welcoming and well-managed community. Thank you Carlo Inc/ The Villagio for creating a home for me and my growing family over these years.

Kevin Tribble was Amazing, fast and efficient. answered all questions and went as far as above and…read morebeyond pass business hours to get back to me on anything i needed. please HIRE more ppl like him or throw promotions at him!!!

I had a good time living here, staff was nice and the grounds were as well. I would recommend…read moremoving to these apartments.

It saddens me to have to write a negative review about moving into Lassen Village. My hopes of…read moremoving into this building were big. I jumped through the hops that the leasing office put me through, and I made it into the apartment. I was so excited. During the approval phase, the leasing office struggled to provide the accurate version of the application and lease. The forms were revised numerous times. Once the document was revised, the leasing team, Ashley and Jennifer, would rush me into getting me and my daughter to sign because I could lose the apartment if I didn't send back that same day, little comments like that. I am not upset that the forms required multiple revisions, that's not that problem. The problem was the approach from the leasing team. When I asked Jennifer for support on the final lease agreement, I was denied and told, just to go to the email. I asked if we could do it together on move in date since there seemed to be a step I was missing, and I was denied. Moving day arrives, Saturday, 7/5/25. I made a mistake and previously selected the wrong liability amount, I attempted to adjust my policy two days prior the move in date but the renter's insurance company did not respond before my move in date. So, I had to buy a second lease on my move in date to ensure I didn't have to pay the Moving Company for nothing and it's a three-hour minimum, so I couldn't cancel my move in date. I accept the error on my behalf of not following the proper instructions to select the $300,000 limited liability. To correct my mistake, I purchased second policy until the renter's company can fix my initial policy. I had this corrected before asking for the keys. During the time I was talking to Jennifer about the revised renter's policy, her customer service skills were non-existent. She appeared annoyed with me and was short. To make matters worse, she told me she could change my move date if I couldn't get the revised policy. I was stunned at her suggestion since I had mentioned earlier in the conversation that the movers were loading up already. I found this disappointing because moving is stressful and I have not been unkind to Jennifer. This company wants a lot of details before moving in, that's fine, I provided it to them so I don't understand the animosity towards me. Some friendly and kind customer service would have been helpful on the day I was moving. Based on Jennifer's reply, I became frustrated and hung up the phone. I later realized that I had to take ownership of selecting the wrong policy amount, so I called Jennifer, and I apologized. We moved on from there without any issue. She thanked me for my apology. I went into the office, finalized what was needed from me, and I went on my day. I was not aware she was still upset with me and that Ashley would later confront me in a harsh tone about the past and resolved situation. Come Tuesday, 7/8/25, I walk into the leasing office to show Ashley new pictures of the damage I am discovering in my unit as I unpack in certain areas. As soon as I mentioned I had pictures to show her, Ashley boldly stated how she would not have let me move in on Saturday without having a copy of my daughter's ID. Then her scolding rant continued until I interrupted her to defend myself because at that point, Ashley was mad and squinting her eyes as if she wanted to jump out of her desk share and lunge at me. Meanwhile, Jennifer sat at her desk quietly. Ashley then stood up and stated how I was rude to Jennifer on Saturday and how I was previously rude to Ashley. I then mentioned how Jennifer and I had addressed that situation respectfully and had move forward without any issues since then. Ashley also offered to cancel my leasing contract if I was dissatisfied. Please tell me who wants to hear about having to find a new place to live after paying $1,500 to a Moving Co. Ashley's approach was unprofessional. It felt like an ambush when I walked in there when I just needed support to get the issues in my apartment corrected. For example, the corners of the wall and ceiling were not painted in several rooms. The shower stopper didn't have the proper stopper, the stove filter was full of drywall dust, the dishwasher has orange left over something in it, the bathroom cabinets had black dust. I will upload the pictures. The apartment was in horrific shape, but Ashley is upset because I didn't give her a copy of my daughter's ID? She didn't do a final apartment walk through. The issue that made me write this review is a questionable comment made 7/9/25. This comment came from Vince in Maintenance. He stated, "if she keeps having issues with her apartment there's going to be an issue". I'd like to understand what he meant by what? What is his intention? Why am I at fault for the apartments poor condition? My daughter heard him from the hallway. I emailed the Applications guy, Alex Diaz, but I have not gotten a response from him. I can't even ask for my mail box key.

After living here for almost 2 years I have to update my review to be more accurate. This place…read moreseems really nice at first but there have been some things I experienced as a resident here that make me upset. The elevators are constantly down. Currently the west elevator is down and management let us know it would be down for 3 weeks, no reasoning or explanation. It has already been down maybe 6 times this year. Each time for weeks or even over a month. Accessibility is not their concern at all. They will send repeated email communication about "balcony inspections" dictating what we can put on our balconies and anything that's "unacceptable" to them needs to be removed. Why don't we focus our energy into fixing all the problems instead of what people are putting on their PRIVATE balconies that we pay to rent. This past summer they let the entire pool turn green. I repeatedly called them to let them know that the pool was looking greener every day but they kept insisting the pool man comes every week. I told them that in that case he's doing something wrong, the pool is freaking green. They continues to make excuses. Eventually they cleaned out the disgusting pool, probably after many more people complained. The "gym", if you can even call it that, has minimum 2 broken machines at a time. There's 2 treadmills, 1 is always down. There's a bike that has literally never worked. The other machines work ok, but it's frustrating that there's never a time when all the machines work. On top of that it's so freaking hot in the gym room, they don't always turn the ac on. During the summer we would work out and be pouring sweat from the heat, it would be 90 degrees in there. Nothing that a quick dip in the disgusting pool won't fix. The tenants are mostly college students, sometimes riding their electric scooters in the hallways. No one ever stops them or says anything. Today they decided to test the sprinkler/smoke detectors in our apartments by having them loudly beep every couple minutes. They barely sent an email out the day before saying they would be testing them for 2 days lasting 10a to 3p! I was woken up by the extremely loud chirping of the smoke detector. I work overnight and had barley been sleeping for a few hours. I repeatedly called the office to see how long this would last or if they can stop so I can sleep first. They never picked up. In the middle of their business hours on a Thursday morning. They let the phone ring and ring and go to voicemail each time. It honestly felt like they were purposefully avoiding answering the phone to not deal with the upset tenants. They do not care about keeping up the amenities. Last summer, the HOTTEST summer on record, many of the ac units in the building stopped working. They gave us small window units to temporarily use. These units used sooooo much electricity and skyrocketed our bill. At the time I asked a gentleman working in the office if we could have some sort of rent discount for the month considering our ac was out for about 2 weeks and central ac is considered an expensive amenity that was no longer being provided. They avoided the question and basically told me to ask again later when they fixed the air conditioning. They told me that we would get a discount based on how many days the ac was out. We never got a discount. My roommate works from home and had to live in 90+ degree inside temps for about 2 weeks. The only people who are genuinely hardworking and lovely people are the cleaning and maintenance staff. The cleaning crew is so sweet and kind. Maintenance department is quick to respond and shows up to fix small problems almost immediately sometimes. Living here is not the worst, but it's also not the best. There's a lot of shortcomings. I only base these off of what they promise and charge us for. When we are paying for amenities that we are unable to use for significant periods of time, this is a shortcoming. When they advertise **sparkling pool**, **amazing fitness room**, 2 **convenient** elevators, they are over exaggerating. There's a pool, it's cleanish. There's 2 elevators, but 1 or BOTH are often not working. There's a fitness room, BUT half the machines are broken and it's hot as a sauna! Ironically the actual sauna's in the fitness room also don't work and never have. Overall it's not a terrible place to live, but don't believe that everything is as advertised.

Great location in the heart of Northridge. Right by CSUN and different businesses. Lots of food…read moreplaces to go. Our apt manager, Branden, is one of the best I know. Very nice guy and makes sure everything goes well with our needs. I gave up amenities to live in a more home type feeling like this place. The only major drawback is that it is an older building and tends to get hot in the Summer so that's why I gave this place a 4 stars. I enjoy living here and will stay as long as I can. Thanks.

This place is awesome and the manager Ann is so friendly and nice! Couldn't have asked for a better…read moremanager! She is honest about everything and very very helpful and professional! I love this place so far!!! Very clean and quiet. Many people worry it might be too loud since it is near Reseda but it's actually really quiet. I love it! Plus the manager makes everything better! :)

I recently moved to a new community called The 24, and I couldn't be happier with my decision! From…read morethe moment I arrived, I felt a warm sense of belonging and community spirit. The amenities are top-notch, and the vibrant atmosphere creates the perfect backdrop for a fulfilling lifestyle. One standout experience I had was with Omid, who provided exceptional assistance throughout my transition. He went above and beyond to ensure I had everything I needed to settle in comfortably. His friendliness, patience, and extensive knowledge about the community made a world of difference. Whether it was providing recommendations for local spots or helping me navigate the ins and outs of The 24, Omid was always there to lend a helping hand. Overall, The 24 has exceeded my expectations, and I truly appreciate the supportive environment fostered by individuals like Omid. I look forward to making lasting memories in this wonderful community!

I couldn't be happier with my experience at The24. As a…read morereturning tenant--having lived in one of the original buildings three years ago--I was thrilled to return to the brand-new building. The leasing office--Oksana, Carla, and Omid-- the magic trio makes you feel like family from day one. They truly care, and their warmth is unmatched. Since my last residency, the complex has only gotten better--there are even more amenities now, including a fantastic dog park and a beautiful bamboo forest on the grounds, coworking spaces, cinema, etc. The entire territory is amazing, and I love living here. While the company could improve in some areas, the staff and this community make it truly exceptional. I wholeheartedly recommend it to anyone looking for a warm, welcoming home:) Thank you leasing team!

I don't live in the building, I do live on the same street. For the last almost 4 months there has…read morebeen trash on the sidewalk in front of the Legacy apartment units on Halsted st. Every building in the street has maintained the sidewalk if there is any trash, like furniture etc. they have taken care of the problem. except this building, or manager. I guess out of mind out of site. The managers of the other buildings have either maintenance pick up the trash or call 311. I will call the property management of the building if this will solve the problem

It's been a wonderful two years of living here! The complex is well kept, neighbors are super…read morefriendly, and management and maintenance are very helpful and timely with requests. I have two young children and they've made so many friends with other residents children. Plus every couple of months they host wonderful gatherings for the residents such as movie night, taco night, and the most recent Pizza Night! Alexandra was a great host and very attentive to all the guests present. Overall it was a great time and experience.. My daughters and I are looking forward to the next event!

Michelle is a great property manager and quick to address any issues you have regarding…read moreapplications, property questions and maintenance requests. Private parking with a garage you can't get into unless you live there!!

I just moved in a week ago and I am so grateful to be able to call these apartments home. The…read moreinside of the apartment and the amenties are great. The location is close to a lot of great shop centers and it is so quit. Everyone is really friendly here.

I live here now and I really like it. The people here are nice and they do have some holiday…read moreevents. Both Becky and Sofia in the office are very nice! I enjoy dealing with them. They are very responsive to any maintenance issue. Overall it's a great place.

Living here has been a disappointing experience overall. From the moment we got our keys, we…read morestarted noticing issues. The unit had a rushed, sloppy paint job -- with paint left on appliances, door handles, and other surfaces. There are also noticeable bumps under the carpet, and the flooring is uneven in certain areas, which feels careless and poorly done. The neighbors often come off rude and confrontational, and there's a constant feeling of being watched or judged. The staff frequently leave multiple notes on your door over small things but don't address the bigger issues happening in the community. They also monitor what you keep on your balcony, acting very bossy and overly strict about what's "allowed," which makes the place feel more like a rule-heavy dorm than a home. There's no real sense of welcome or community here -- just control. As for the amenities, they're poorly managed. People don't pick up after themselves or their kids. Move the pool furniture around making it hard to get a seat of your own. The pool is always crowded, and just recently, there were people drinking beer in it late at night after 10 pm with no enforcement of the rules. Never in my years of renting have I had these problems in my life. I pay rent on time am a quiet tenant who goes to work and comes home looking for peace and relaxation. If you're looking for a peaceful, respectful, and professionally managed place to live, I would suggest looking elsewhere. The place has potential but the the community ruins it.

Great apartments and the staff especially Danielle are the best. They're very responsive and the…read moregrounds are always well kept.

I'm a current resident of Chateau Dearborn for six months now and I have no complaints. Chateau…read moreDearborn is a nice place to live with tons of restaurants, grocery stores, and other shops within walking distance. Chateau Dearborn is across from CSUN with a police station and a fire station nearby. I feel safe living in the area and even walk my dog at night. The rent is a little high but that is expected living in a nicer part of town and I'm so close to number of shops. The property manager is very nice and she live on the premises. I wanted to have a place to live before moving to California and I choose Chateau Dearborn before looking at the surrounding area. I knew it was a risky move considering all the horror stories I read regarding other apartment complexes. I did a lot of research before choosing Chateau Dearborn. The apartment does have quite hours which is awesome. As a resident, you have your own assigned parking in a gated area. There is a well maintained dog park. I would love to see a private gym in Chateau Dearborn.