Very nice and kind to do special events. Thank you Terrena team ! It really deals like home !…read more Julia

Geeta, Karen, and Oscar at the leasing office create a warmth you feel the moment you walk in --…read moreand that never gets old. I'm especially grateful for the incredible community events they organize every single week: yoga, Zumba, wreath-making, bouquet workshops, even dog events. That kind of effort transforms an apartment complex into a real community. A special shoutout to Karen -- whenever something came up, she had it handled within hours. Having someone that responsive in your corner makes all the difference. Jonathan in maintenance is patient, thorough, and a great communicator. Pair that with 24-hour maintenance service, and you always feel taken care of. The grounds are always spotless, and the large dog walking area is a huge bonus for pet owners. Thank you, Terrena team -- you made three years feel like home.

It was FANTASTIC!!! Karen, José, Thomas, Brian... ALL THE PEOPLE are great! If something goes wrong…read morein your apartment, they FIX IT... right away. No waiting. EVER. I can't imagine having lived anywhere else for 7 years. It truly is a LUXURY APARTMENT... but it would mean NOTHING IF THE PEOPLE RUNNING IT WERE BAD!! Not this place! We had one of only two apartments with a huge patio on the third floor! The view was spectacular and I photographed it nearly every day! I thank these wonderful people for making our years so wonderful. Carlos Properties are special... and I thank them, too. Mostly for hiring the right people to run your properties! God loves me for allowing me a great place to live with my husband!! PS: I want to know when you have your next shindig... you never know who's going to pop in!!

I have lived in the Villagio apartments for over 10 years, and I am eager to share my experience…read morewith anyone looking for an apartment in Northridge. The Complex is beautiful and well kept. I have stayed here because the units are spacious and some include a washer and dryer. Our apartment has a fireplace and feels cozy during the rainy season. The pool and BBQ area are freshly renovated and the gym is clean. The location is in a prime area conveniently close to the local mall, Costco,Best Buy, Restaurants and coffee shops. The maintenance team and the office staff are prompt at resolving any issues in the unit and the building. Overall my experience has been a positive one and I highly recommend this community to anyone looking for a beautiful and safe neighborhood.

Great management! We have been here for a couple months and it is a nice apartment complex, quiet…read moreneighbors and wonderful management.

This is a great apartment complex, especially recently with the new manager Emily! There are a few…read moredownsides as with every apartment but I think the pros outweigh the cons. I'll list everything below... CONS: - very limited and outdated washer and dryer; the first floor has two washers and two dryers that are very old; the washer takes roughly 31 minutes and the dryer takes about 45. Because there are so many residents, it's often in use and of course not every resident takes out their clothes on time so you're often waiting. The upstairs has one very old, shallow washer and one dryer. I really, really wish the building would get us new ones or at least one more upstairs - (coin operated machines so you do have to make trips to the bank for quarters) - unfortunate they spent money on repainting instead of the washers - awful way to enter the gated garage! It's not remote controlled! it has an outdated box that you have to drive incredibly close up to to punch in the entrance code; really it's a bother and is time consuming because the entrance is right off the main street and if more than one car are trying to enter, only one car fits in the entrance and the other waits behind in the street - just takes time and sometimes you have to get out of your car to be able to reach the box; really, really wish they would update that. - walls are thin so you can sometimes hear your neighbors talking or their tv, but again, this isn't a problem just at the Ridgeview so - if you live upstairs, you can hear anyone walking by and personally my apartment shakes when they do - the pool often isn't clean/filtered (it's directly underneath a bunch of trees so there's always lots of leafs) - there have been a few car break-ins, but management did send a letter out about keeping your car safe and hiding valuables - no-pet policy - Amazon often has trouble delivering here because they either can't get in or this address sometimes comes up as invalid to them?? Not the apartments fault at all, but it has been a constant issue for me personally - the manager's office is in the next door apartment complex, The Villagio which isn't really a con but you do have to walk over sometimes (Emily does often try to accommodate Ridgeview residents by offering to leave paperwork on their door so that they don't have to walk over) - there's one dumpster and it often gets overfilled! PROS: - you always get a letter about any changes going on in the apartment so you'll always know about door code changes, fire alarms, needing to enter the apartment, etc. as soon as possible - Apartment front doors are always closed and locked so not just anyone can walk in! - Emily is great and quick to respond to any situation or problem; the staff gets repairs done very, very quickly!! Either same day or next day! - they finally allowed residents the option to pay online instead of just checks - they have cameras installed and motion-sensored lights for security which is new and great! - the manager, Emily, is on-site so she's always around to help! She's always understanding and flexible - parking spaces are usually assigned to get your parking spot as close to your apartment as possible - have never, ever had an bug problems! No ants or cockroaches! - it's a really quiet, peaceful space!! I think everyone here respects the noise level and I've rarely had a problem except for one group of college kids who sometimes have a few people over until very late approximately until 2 or 3 but it's not like they're playing loud music, just the walls are a little thin - CLEAN, CLEAN, CLEAN! The plants are always well-taken care of as well!! - sends you a birthday card for your birthday!

I've been living in this apartment community for almost three years. The management team operates…read moreat the highest level, addressing any issues quickly and with exceptional courtesy. Abel, Kevin, and the rest of the team do an outstanding job resolving any problems that come up. I lost my keys, and by the very next day they were able to provide me with a new set at no charge. Excellent service. I highly recommend this apartment community to everyone.

They increased my rent over $400 after one year even though I always paid on time. They also knew I…read morewas a single mom. They didn't accept any help that was offered from my family. I couldn't afford it so we moved out.

I want to take a moment to thank on site staff at Lassen Village Apartments. Although the start was…read morea little bit bumpy, everything from that point forward was pleasant with the on-site management team. I want to think Ashley and Vincent for being respectful and kind to me during my time in this building. Any time I put in a request the maintenance team was available promptly to come inside my unit and make any necessary repairs. I am very grateful for my time at the Lassen Village apartments. The only negative thing about living here was the occasional inconsiderate neighbor who wouldn't throw their trash inside the trash chute, and therefore stunk up the hallway, but that was of no fault of the on-site management team. That's a lack of having a community care and take pride in their building by doing their part and properly disposing of their trash. In comparison to all the buildings in the Valley, this building is in great shape and a great find.

After living here for almost 2 years I have to update my review to be more accurate. This place…read moreseems really nice at first but there have been some things I experienced as a resident here that make me upset. The elevators are constantly down. Currently the west elevator is down and management let us know it would be down for 3 weeks, no reasoning or explanation. It has already been down maybe 6 times this year. Each time for weeks or even over a month. Accessibility is not their concern at all. They will send repeated email communication about "balcony inspections" dictating what we can put on our balconies and anything that's "unacceptable" to them needs to be removed. Why don't we focus our energy into fixing all the problems instead of what people are putting on their PRIVATE balconies that we pay to rent. This past summer they let the entire pool turn green. I repeatedly called them to let them know that the pool was looking greener every day but they kept insisting the pool man comes every week. I told them that in that case he's doing something wrong, the pool is freaking green. They continues to make excuses. Eventually they cleaned out the disgusting pool, probably after many more people complained. The "gym", if you can even call it that, has minimum 2 broken machines at a time. There's 2 treadmills, 1 is always down. There's a bike that has literally never worked. The other machines work ok, but it's frustrating that there's never a time when all the machines work. On top of that it's so freaking hot in the gym room, they don't always turn the ac on. During the summer we would work out and be pouring sweat from the heat, it would be 90 degrees in there. Nothing that a quick dip in the disgusting pool won't fix. The tenants are mostly college students, sometimes riding their electric scooters in the hallways. No one ever stops them or says anything. Today they decided to test the sprinkler/smoke detectors in our apartments by having them loudly beep every couple minutes. They barely sent an email out the day before saying they would be testing them for 2 days lasting 10a to 3p! I was woken up by the extremely loud chirping of the smoke detector. I work overnight and had barley been sleeping for a few hours. I repeatedly called the office to see how long this would last or if they can stop so I can sleep first. They never picked up. In the middle of their business hours on a Thursday morning. They let the phone ring and ring and go to voicemail each time. It honestly felt like they were purposefully avoiding answering the phone to not deal with the upset tenants. They do not care about keeping up the amenities. Last summer, the HOTTEST summer on record, many of the ac units in the building stopped working. They gave us small window units to temporarily use. These units used sooooo much electricity and skyrocketed our bill. At the time I asked a gentleman working in the office if we could have some sort of rent discount for the month considering our ac was out for about 2 weeks and central ac is considered an expensive amenity that was no longer being provided. They avoided the question and basically told me to ask again later when they fixed the air conditioning. They told me that we would get a discount based on how many days the ac was out. We never got a discount. My roommate works from home and had to live in 90+ degree inside temps for about 2 weeks. The only people who are genuinely hardworking and lovely people are the cleaning and maintenance staff. The cleaning crew is so sweet and kind. Maintenance department is quick to respond and shows up to fix small problems almost immediately sometimes. Living here is not the worst, but it's also not the best. There's a lot of shortcomings. I only base these off of what they promise and charge us for. When we are paying for amenities that we are unable to use for significant periods of time, this is a shortcoming. When they advertise **sparkling pool**, **amazing fitness room**, 2 **convenient** elevators, they are over exaggerating. There's a pool, it's cleanish. There's 2 elevators, but 1 or BOTH are often not working. There's a fitness room, BUT half the machines are broken and it's hot as a sauna! Ironically the actual sauna's in the fitness room also don't work and never have. Overall it's not a terrible place to live, but don't believe that everything is as advertised.

I'd like to share my appreciation for OMID and The 24 for outstanding Customer Service throughout…read moremy apartment search, he guided me through the entire process with kindness, professionalism, and exceptional care. Omid truly goes above and beyond to ensure his clients are satisfied, not just through the signing process, but throughout the entire experience, he is by far the best of the best. I highly recommend Omid and The 24 to anyone who's looking for a wonderful place to live!Thank you !Omid for making this process such a positive one. We appreciate you

I'm genuinely disappointed with the way this property is being managed, especially given the rent…read morebeing charged. Many of the same issues have already been raised repeatedly in Google reviews, yet they continue: amenities being used by people who do not appear to be residents, vandalism, security concerns, and an overall lack of accountability. One of the biggest issues is the parking garages. During tours, these garages are presented as controlled-access areas, yet the gates are frequently left wide open. At that point, it hardly feels like controlled access at all. Leaving garage entrances open for extended periods makes it incredibly easy for unauthorized people to enter the property and creates an environment where vandalism and theft are far more likely. This past weekend was a perfect example. A person who appeared to be homeless rode a bicycle directly onto the property, entered the parking garage, and began going through the dumpsters inside what is supposed to be a "secure" area. Regardless of anyone's circumstances, the bigger issue is that someone who was clearly not a resident was able to freely enter the property and garage without being stopped. That should not be happening in an area being marketed to residents as controlled access. Security has also been extremely disappointing. From what I have personally observed, guards frequently appear more interested in sitting on their phones than actively watching the property, monitoring who is coming and going, or addressing obvious problems. When residents are paying premium rent partly for the expectation of a secure, well-managed community, that is unacceptable. The frustrating part is that these are not isolated complaints. Multiple residents have raised similar concerns publicly, yet it feels like management either does not understand the seriousness of the problems or simply does not care enough to meaningfully address them. The property itself has a lot of potential, but the rent is simply too high to justify dealing with recurring vandalism, uncontrolled access, non-residents using amenities, and security that does not appear engaged. At this price point, residents should not have to repeatedly ask management to provide the level of access control, security, and property oversight that is already being advertised.

I don't live in the building, I do live on the same street. For the last almost 4 months there has…read morebeen trash on the sidewalk in front of the Legacy apartment units on Halsted st. Every building in the street has maintained the sidewalk if there is any trash, like furniture etc. they have taken care of the problem. except this building, or manager. I guess out of mind out of site. The managers of the other buildings have either maintenance pick up the trash or call 311. I will call the property management of the building if this will solve the problem

It's been a wonderful two years of living here! The complex is well kept, neighbors are super…read morefriendly, and management and maintenance are very helpful and timely with requests. I have two young children and they've made so many friends with other residents children. Plus every couple of months they host wonderful gatherings for the residents such as movie night, taco night, and the most recent Pizza Night! Alexandra was a great host and very attentive to all the guests present. Overall it was a great time and experience.. My daughters and I are looking forward to the next event!

Michelle is an amazing property manager. From the beginning, she was very welcoming and friendly…read more She made the application process smooth and simple. She was very communicative during the whole process and really helped us out when it came down to getting our place. The apartment complex itself is very clean and well maintained. It is a peaceful and quiet community. Very happy to have chose this apartment complex as my home.

Move in process was super easy and the property managers were very communicative the whole way…read morethrough. Hard to find many places for the price that have all of these amenities. Apartment is up to date with modern floors and counter tops. The plaza is kept very clean and maintenance is readily available twice a week. Hard to beat the price!

I lived at The Plaza at Canoga Park for almost 3 years, and I truly loved and cherished my time…read morethere. It became more than just an apartment it really felt like home. The community is beautiful, well-maintained, and a wonderful place to live. A special thank you to Becky, who is one of the best property managers I've ever had the pleasure of knowing. She is professional, caring, kind, and always goes above and beyond to help residents. Her dedication truly makes a difference. I'm very grateful for all the wonderful memories I made there and would highly recommend The Plaza at Canoga Park to anyone looking for a great place to call home!

I live here now and I really like it. The people here are nice and they do have some holiday…read moreevents. Both Becky and Sofia in the office are very nice! I enjoy dealing with them. They are very responsive to any maintenance issue. Overall it's a great place.

Great apartments and the staff especially Danielle are the best. They're very responsive and the…read moregrounds are always well kept.

I'm a current resident of Chateau Dearborn for six months now and I have no complaints. Chateau…read moreDearborn is a nice place to live with tons of restaurants, grocery stores, and other shops within walking distance. Chateau Dearborn is across from CSUN with a police station and a fire station nearby. I feel safe living in the area and even walk my dog at night. The rent is a little high but that is expected living in a nicer part of town and I'm so close to number of shops. The property manager is very nice and she live on the premises. I wanted to have a place to live before moving to California and I choose Chateau Dearborn before looking at the surrounding area. I knew it was a risky move considering all the horror stories I read regarding other apartment complexes. I did a lot of research before choosing Chateau Dearborn. The apartment does have quite hours which is awesome. As a resident, you have your own assigned parking in a gated area. There is a well maintained dog park. I would love to see a private gym in Chateau Dearborn.