My review is in regards to the service department, and especially Gary!!…read more I bought my vehicle at another dealership and although I loved my car-buying experience, I was extremely disappointed with my interaction with the body shop and service center. So much so I will never go there again unless it's something only covered under some of their extra warranties I purchased. One of the reasons for my disappointment, which was driving me insane, is that they provided NO explanation as to why one of my car features was not working according to what my owner's manual stated it should do. When I picked my car, I looked the woman dead in the eye and said "it says it right in the owner's manual!" And she just looked at me like "yea I don't care please leave". And no, I was not rude, I just wanted someone to listen to me and explain why it wasn't functioning. I tried calling 2 other dealerships and they did not answer the phone. Finally, this dealership took my call. They transferred me to service immediately, and then transferred me to Gary who was best equipped to answer my question. Gary took all of the time necessary to research why my car wasn't doing what the manual said it should do. He was patient and just as curious as I was! He figured it out at after looking up my VIN number and checking the code on the part. He explained it to me and even sent me an email so I could see for myself. Super nice, super professional, and plain old good at what he does. If this location wasn't 30 minutes away from me I would 100 percent come here for every single vehicle need based on this experience. These are my kind of people! And quite frankly, if I have another shotty body shop / service experience elsewhere .. I might just make the trip so I can go somewhere that gives me confidence! Thanks a million, Gary!! Give this man a raise!

In the past, i would have never left less than 5 stars for a West Herr location. However, I'm not…read moresure what has happened at the Chevy OP location. I showed up for my appointment on time and it took 3 employees and 10 minutes to find someone to help me and the other woman waiting with me for an appointment (the manager who set up the appointment with me was nowhere to be found despite confirming the appointment with me twice that day). It seemed like complete chaos. No one was to be found to help us despite several employees walking past us and multiple asking if we'd been helped, seeminglt gling to look for someone to help us. And then nothing happening. This happened 3 times before we finally had someone to help us. Luckily Brooks was fantastic in helping me out - he's the only reason this location receives any stars quite frankly. He was very professional and helpful in letting me test drive and helping me get a great deal.

Great experience with the team including Buck and Jacquie!…read more Easy purchase bc of knowledgeable staff! Totally recommend! We worked it out!

Michael Matthews was wonderful. I purchased a used 2022 Honda Pilot. He was very helpful, answered…read moreany and all questions I had. Showed me all the features of the car and was very thorough. Super nice guy to deal with. Made the process of buying a car smooth and enjoyable!

Tringali's Auto Service is the best auto shop I've ever visited by far. Like so good, I'm tempted…read moreto gatekeep. Not only do they always fit us in, they are quick, thorough, reasonably priced, and best of all they don't speak down to me as a woman who clearly knows zip about cars! Matt is super helpful in explaining exactly what's going on to help me make informed decisions about my 17 year old Scion! They are so kind and relatable, my parents drive from Clarence with both of their cars. If you want to find "your garage" that you'll keep going back to for decades, look no further!

Matt Bona is the owner of Tringali's and quite possibly the most dishonest and shady character I…read morehave ever encountered. Matt was supposed to be working on my deceased father's corvette, he had it for over a week and I had not heard anything from him. I called Matt asking for an update and Matt told me that he hadn't gotten to the car yet but he did manage to DAMAGE IT. He never once called to let me know he damaged it, he was just waiting for me to call him I guess. He never sent me a photo of the damage or disclosed what actually happened. I had to call this man SEVERAL TIMES on several occasions and had to finally threaten him with an attorney before he fixed the damages and returned the car to me. He had the car for about a month. Never fixed the original issues that I took it in for. Do not take any vehicle here. This place is the worst.

Really great service! I have a FedEx contract and they were able to help me get the trucks fixed at…read morea reasonable rate. Everyone is super nice and professional. I would come here for all my transmission needs. Thank you

The entire team at Continental was absolutely amazing! Knowledge, kind, courteous and crazy fast…read morewith a full transmission replacement done in LESS THAN 24 hours! 1000% recommend them for all of your transmission needs!

My car was in desperate need of a new transmission. Faced with the decision of either getting it…read morefixed or just getting a new car, I opted to get the transmission fixed. After calling around to a couple of places and being told a number of times I could only get the work done at a dealer, Continental Transmission was able to quote me with a slightly lower rate for my car. Having been recommended to this shop by some friends I decided to go with them! To replace it they needed to tow my car to the dealer only to reprogram it, but overall they were able to get the job done at a lower rate than it would have been had I tried to take my car anywhere else. To that I am very grateful! It took about a week or so for them to get all of the work done. They called me when the work was finished and now my car is running the way it should be! The staff here was very friendly, they were straightforward with informing me of all of the things they had done to my car. No gender bias at all! I would definitely recommend this shop for any kind of serious transmission work.

after sending them business we later found out that they were trying to steal our customers…read more extremely unethical in the auto industry world. wonder how ethical thet they are with their repair estimates????

Don't come here if your a woman unless you enjoy having your concerns about your car ignored and…read morebeing spoken to like your dumb. The worst customer service experience linked below was a part they pulled out of my vehicle after telling us they just needed to rebalance tires. Then to top it off he apologizes to my husband for "making me mad" he wouldn't take accountability with me to tell me how he would address the problem for MY car Incompetence and misogyny on full display.​

Called yesterday to get my brakes looked at (and replaced) and an oil change. I got it all fixed…read moreand back home within 24hrs. Everyone was respectful, from the techs that told me where to park, to reception, and then Bob. As a woman in her 20's, I've had some unpleasant auto shop trips where they have lied or tried to upsell me. This shop did none of that. Price was reasonable, they did what I asked and didn't try to push anything more on me. 10/10 will be back for maintenance and I highly recommend this shop to anyone else.

They are very helpful, they explain everything so you know what's going on. Never leaves you in…read moretge dark. They DO NOT try to put you in debt. I really thank God for them. If you need honest people to work on your car they are the ones to go to

October 25,2023 I brought my granddaughter's 2008 Ford…read moreTaurus in for a running hot issue. Tri-Star did a great job and superb customer service. No BS, they diagnosed the problem and fixed it in a timely fashion. I recommend them highly for your automotive needs. Thanks Tri-Star!

We've purchased 2 used Subaru's from Smukall. We come here for all service and repairs. This family…read moreknows Subaru's inside and out. They take the time to go over and explain everything to you. Their prices are reasonable and everyone is very friendly. I highly recommend them for purchasing a used vehicle, service, or repair.

Smukall's is the place to take your Subaru for repairs, price is fair and the work performed is…read moreexcellent, they truly are the Subaru Specialists