There have been many experiences at this location. They've helped with replacing a battery in the…read morefreezing cold, checking my tires in the heat of summer, and using the computer to read codes so I don't pay for repairs I don't need. I like that when I walk in, I'm greeted and I'm told what to expect, especially if they're busy and I have a wait. They treat people fairly. I appreciate their recommendation of various fluids or parts and then looking them up to assist in making a choice. This location has decent people & great customer service.

Amazing service. Had to change our window wipers and the attendant got it done in less than 10…read moreminutes. We were in and out!

Service with a smile…read more I came here looking for a rear window wiper after not been able to find it at a different auto parts store. Apparently this window wiper is not super common. They only had two left. The best thing about my visit wasn't that they had it in stock. It was also that it was only $11 (Delta Sonic wanted to charge me $30 for it) and they installed it for me. Even though it was snowing! It took the guy like 30 seconds to do it. It probably would have taken my some 5 minutes to put it on my car.

I come here to buy stuff for my car. The staff is always very friendly and extremely knowledgeable…read moreand helpful. They always greet you when you walk in and ask what you need help with. If you aren't sure the exact model of a part they will happily look it up for you. They will also offer advice if you aren't sure what to buy. Once you check out they are always happy to help you install what you purchased. I was there last week and it was no different. It was an easy and positive experience. I had some speed bucks credits that I was trying to use to stock up on things I keep in the garage. The gentleman told me I can use as many as I want but each credit needs to be used in a separate transaction. No one told me that before so I was thrilled that I could buy everything I needed that day. Great customer service!

They genuinely do good work. Which is why I understand when they charge a hearty premium for it…read more Since the last time I went to this shop they made some minor improvements that set it over the top. They have been more friendly recently really providing the customer service that I expect out of luxury goods. Most of their prices are comparable to any other luxury electronics or interior shop. They are very understanding if there is a issue or you need a change order to your products In short, I would go back.

I went there years ago looking for an estimate, was told they would call me back the next day , it…read morenever happened, I was willing to give them another try, but after some of the reviews, I have to admit that I'm a little scared. On a positive note they do seem like nice people on the phone,

I'm not usually one to write a review for an auto parts store, but from the time I called for a…read morecabian air filter, to going to the actual store for my 2020 Hyundai Elanrta, the customer service was outstanding. Shouts out to Wayne, for your kindness and helpful approach in my purchase.

I've used all of the parts stores in my area, and O'Reilly's in Hamburg, NY beats them all simply…read moreby having a friendly and informed staff and a clean well stocked store. The others do not. This store is so good, I emailed the company to let them know. The staff says hello, how can I help you? ...the minute you walk in the door. The store is clean, organized, and almost always has what I need. It's farther than 3 other stores that are closer to my home, but I'll drive the extra distance to go to Oreilly's. I have no connection to the store or the staff, other than making them my favorite!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I can't thank them enough for everything they have done for me…read more I have been a returning customer for 20 yrs. I live Alden Lancaster area, the first time I went through the phone book calling different shops, I was impressed when I called them and talked to Kevin. This gentleman was honest and up front about what could be wrong. They repaired my 2000 caravan cylinder head that overheated, jump a head a few years car ran great but was in accident. So then got a 2005 grand caravan had a few problems talked with Kevin again his great staff fixed both heads car is still running with324,000miles and going strong . Then I had to repair broken exhaust studs on my 1984 rv I took it apart they extracted all the broken studs retapped checked to make sure not warped and pressure check , rv still running great. I have taken my 2.3l turbo head in with bent valves, I got it back and installed and it jump time same day I reinstalled. They were so concerned they were calling to tell me ways how and what to check before total tare down. Unfortunately had to dare down and have some of the valves replaced. They were so nice they even apologized for what they had to charge me. I completely understood it was not there fault car jumped time it was a fluke They gave me a lot advise on what I should change from there professional staff, I have since purchased what they advised to also replace. A very professional young man Shane even spent much time going over the reinstall because he had done his 2.3l mazda rebuild. I find this shop so loyal and trust worthy I will send anyone I know to there shop, Thank you again for everything, (JR) James Hammerling

Highly recommend coming here for mechanical work on your vehicles. Lester is great! Trustworthy,…read more honest, responsive, and friendly. Work is always done fast and done well. Prices are reasonable and service is great...

I will not go anywhere else. Lester and Ron are the best. Great dependable and honest work. I am so…read morehappy I found them. I highly recommend them to anyone looking for a reliable and affordable mechanic. Thank you for all of your help. Janet R.

We called for towing through our insurance company. We were told this company was coming out. They…read moreare 10 minuets away after 3 attempts they did not show up and when called again they refused to answer. I do not recommend them.

From the owner: Towing, recovery, Police impounds, lockouts, jump starts, battery installs, tire changes, fuel…read moredelivery, Accident tows, insurance tows, Classic cars, equipment.

Convenient location. Plastic gloves available to pump gas. A decent mini mart for last minute…read moreneeds. Gas prices are a bit high here but not bad when you are in a pinch.

5 Being a Travel…read moreRN, I drive a lot! Having completed a year in Buffalo, my next contract took me to Indiana where I'm currently contracted to work. I've always taken my Fiat to Joe's Auto...so, made sure I had gotten my oil changed and anything else that needed repaired before I left NY end of May. This past July, I knew my car would need another oil change, so I timed a visit back to Hamburg to make sure that happened. Funny thing is, 3 weeks ago, I traded my Fiat in & purchased a Nissan Murano. Guess what? I drove in from Indiana this part Thursday. The main task on my list to do while in Buffalo....Go to Joe's Auto in Hamburg! They have always been efficient and more than fair pricing. More importantly, they treat you like family. In a world like today, it's good to see a familiar face you can trust.

I have been going to Joe's for the last 14 years absolutely loved them. I feel like over the years…read moretheir service has declined. I went for an oil change and a few months later discovered they missed typed my mileage on carfax which caused a huge headache when I tried selling the car. It took multiple phone calls for them to fix it. Accidents happen I get it and gave Joe's my business again. The customer service has gone done hill big time, the guys are so rude and disrespectful. I really felt like I was being taken advantage of until I spoke up and told them I'm the one that almost lost the sale of my car cuz of your mistake. All of a sudden their behavior changed towards me. Totally unprofessional and will never give them my business again