My hot water heater died, so I needed a replacement. I did some research and concluded that I should buy a Bradford-White lowboy, mostly because it should fit perfectly in the small space available for it in my condo.
Unfortunately, Bradford-White does not sell to retail stores, so they recommended two local suppliers. The first, in VA, gave me an estimated replacement cost of $1,900 to $2,000 for the water heater, installation and removal of the old unit. Then they told me they do not service DC. Thank God!
This is what led me to call Northeastern Supply. They offered to sell me the same unit for $362, and I found a local plumber who will install it for a couple of hundred dollars. Pat at Northeastern supply was very helpful on the phone. She patiently looked up the model I thought I needed and went over the dimensions so I was sure it would fit. I asked how much delivery would cost. It is free in DC!!
The next day they delivered on time, but I noticed before I opened it that it was not the unit I discussed with Pat. When I called, they immediately said "oh, that's our fault," and they promised to bring the right unit the next morning, which they did.
All the people I interacted with were pleasant, helpful and professional. I haven't encountered such great customer service in years. I will certainly do business with Northeastern Supply again whenever I need anything they sell. read more