My experience with this business has been completely unacceptable. I was assured that the products…read moreused for my vehicle's conversion would be high-quality, but what I received was nowhere near what was promised. In my experience, the equipment installed appeared to be low-grade: the bathtub began rusting, the windows were not sealed correctly (allowing rainwater to creep in), and the AC unit stopped working within two weeks of receiving my vehicle. I was told by Joe that I would receive a refund for the AC unit once I returned it. I delivered the unit back on 09/26. By 10/28, instead of processing the refund, I was redirected to the store manager who claimed there were "missing pieces" from the AC unit--something I completely disagree with. My HVAC technician specifically asked for the serial numbers of the supposed missing parts so they could be ordered and replaced, yet no one provided that information. Now it's 11/20, and I still have not received a refund or a clear response. Weeks have gone by with no progress, no transparency, and no accountability. At this point, it truly feels like once they had my money, the customer service and responsibility disappeared. I'm left without the AC unit and without the refund I was promised. This is not how a reputable business operates. Based on my experience, I strongly urge others to think twice before doing business here.

Honestly, my experience with this place has been super frustrating. I was told they were going to…read moreuse good, high-quality products for my vehicle, but that's definitely not what I ended up with. The bathtub started rusting, the windows weren't sealed right so rain kept getting in, and the AC unit stopped working only two weeks after I got my vehicle back. Joe told me I'd get a refund once I returned the AC unit, so I dropped it off on 09/26. Then on 10/28, instead of giving me an update about the refund, I got told to talk to the store manager, who said pieces were "missing" from the AC unit--which isn't true from my perspective. My HVAC tech even asked for the serial numbers of the supposed missing parts to replace them, but no one ever gave us that info. Now it's 11/20, and I still haven't heard anything back or gotten my refund. Every time I try to follow up, the responses are super vague or just feel like I'm being brushed off. It's been weeks with no real answers or accountability, and it honestly feels like they just stopped caring once they got my money. So at this point, I don't have the AC unit or the refund I was promised. Based on my experience, I wouldn't recommend going here. I'd definitely think twice before trusting them with anything important or of value.

TSI Trailers - Near or Far the Only Destination for Your Trailer Needs…read more While researching car trailers, I discovered TSI Trailers in Van Alstyne, TX. The only thing better than finding TSI Trailers would be having the winning Powerball numbers in advance of the next drawing. TSI Trailers provides a superior selection of trailers. Whether you're hauling cars, equipment, or need a solution for your industrial or agricultural challenge, TSI has the answer. Every trailer line they offer is a quality built, multi-capable solution to your trailer needs. What puts TSI Trailers at the head of the class among trailer equipment dealers is the customer service and knowledge of their staff. These people know trailers! They know the brands they carry inside and out. They can help design your dream trailer or assist in selecting the best ready built trailer for your specific needs. TSI's customer care begins the minute you walk into their showroom and builds from there. Long after you've purchased your trailer, TSI's incredible staff will be available to answer questions, connect you with the manufacturer of your trailer for after sale assistance and help with other issues you may have. Whether near or far, if you need a trailer, TSI Trailers in Van Alstyne, TX is the only place to go.

Outstanding provider of trailers. The customer service is 11 stars out of 10. The knowledge of the…read moreowners is incredible and their ability to put you in exactly the right trailer is unequaled. If you are looking for a trailer to haul anything from a zero turn mower to a skip loader, TSI Trailers is the only place to go.

Stopped by to get an estimate. Richard and Ernest were very…read morefriendly and helpful. I will return when I am ready to purchase

TLC Transports on a run from Nashville to Dallas.... My box truck lights went out. Big Tex was…read moreenroute along route 30 to save the day. Fast & Knowledgable. Had the supplies in stock and sent me on my way within an hour. It was a pleasure to meet this crew. Excellent customer service.

Loaned my Featherlite horse trailer out - ending in a disastrous rollover on Hwy 82 W access road…read moreand a total loss! Met with Todd Williams at Twin Cities South Trailers. Todd nd the crew at Twin Cities were very understanding and helpful in finding a new trailer to meet our ranching needs! Todd stayed on top of our new trailer ensuring all documentation was completed and options were correctly installed - making our lives easier. on the day of delivery, Todd ensured that the gooseneck hitch was properly connected and got us underway in short order. This is my 3rd horse trailer purchased at Twin Cities South, I can always depend on their team for courteous and helpful service to keep us rolling down the road! Thanks Gentlemen!

I had my LQ at Twin Cities South Trailers in Pilot Point, TX being worked on, when I finally got…read morethere to pick it up, my cushions at dinette, TV and expensive decorative pillow my Mom gave me had been stolen out of it. When I dropped trailer off it was locked. They said they never went inside my trailer ( it was spotless on the inside when I took it, looks like someone had been sleeping in it) and they are not going to replace anything, that I should contact my insurance company. Tears streaming down my face In front of owner and he just smiled and said, sorry not going to do anything. This makes me so sad, such poor business practices and I have spent A lot of money with them over the years. Police Report being filed now !

I bought a trailer from them, last year, 2 months later had a problem with my lights , took the…read moretrailer back and they told me they would get it fixed, they didn't have the lights available, it's been a little over a year and still never got a call back. Poor service bad communication, and there warranty means shit.

Today I broke a leaf spring on my trailer. I pulled in at 9:30 am and they had the part in stock!…read more They were able to get me back on the road within an hour. Moreover, though many companies would have likely taken advantage of my situation and charged accordingly, these guys did not do that. They were more than reasonable and beyond fair with the pricing. Did a great job.

Had car hauler in stock and at good price. Paperwork was done quickly and efficiently. Trailer…read morewas in excellent shape, clean and ready to go. Spent time with me going over all facets of connections, safety, and security. Second one I've bought here and would recommend them as a solid vendor for the equipment they sell. Lloyd

Outstanding customer service and pleasure to work with. While I didn't deal with Jeff on his…read moretrailer sales, I wanted to leave a review for the storage side of his business. Great value for the money, great service.

Great business to deal with, treated me right, answered all my questions, good selection. I have…read moredealt with this place for many years renting trailers and yesterday I bought a Lamar trailer.