Honestly, my experience with this place has been super frustrating. I was told they were going to use good, high-quality products for my vehicle, but that's definitely not what I ended up with. The bathtub started rusting, the windows weren't sealed right so rain kept getting in, and the AC unit stopped working only two weeks after I got my vehicle back.
Joe told me I'd get a refund once I returned the AC unit, so I dropped it off on 09/26. Then on 10/28, instead of giving me an update about the refund, I got told to talk to the store manager, who said pieces were "missing" from the AC unit--which isn't true from my perspective. My HVAC tech even asked for the serial numbers of the supposed missing parts to replace them, but no one ever gave us that info.
Now it's 11/20, and I still haven't heard anything back or gotten my refund. Every time I try to follow up, the responses are super vague or just feel like I'm being brushed off. It's been weeks with no real answers or accountability, and it honestly feels like they just stopped caring once they got my money.
So at this point, I don't have the AC unit or the refund I was promised. Based on my experience, I wouldn't recommend going here. I'd definitely think twice before trusting them with anything important or of value. read more