I worked with MCU to obtain a HELOC loan. The rate was very competitive but most impressive was…read morethe speed & the flawless execution among all internal MCU departments to finalize the loan. From the initial contact with David Varno, Mortgage Specialist to Lynne Grenier, Sr. Loan Processor to Alexandra Gilberg, Branch Manager at the beautiful Peabody-Andover St. location, the professionalism was exceptional. My hats off to such a dynamic team. Thank you. Tom L.

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Andover Street location in Peabody offers an ATM, coin counting machine, and notary services.

I visited the BofA on Rt 114 in Peabody to make a deposit into my daughter's account. I was told…read morethat because I didn't have an account with them, they could not accept a CASH deposit. The potential for 'Money Laundering' was the explanation I was given. I could see if it was a suspicious (large) deposit, but $340. Maybe BofA should revisit their policy. They didn't even try to cross-sell me an account - which they had the perfect opportunity to. Awful service! Can you say "inconvenient?" Stick with a smaller regional or community bank if you want better service.

If I could give this place 0 stars I would. I scheduled an appointment for a specific service which…read moreI told the associate when scheduling. I arrive to the bank in the middle of my work day to be placed with an associate who can't even help me and tells me I need to make another appointment. When scheduling my appt I told them the purpose, so why would I need to schedule another appointment? This individual kept taking my personal documents onto the bank floor to "show their manager". No personal documentation of this nature should be floating around in this manner. Another unprofessional aspect of this interaction; I received a call confirming my appt 3 minutes before the appt. Why would you not call a day in advance or what was the point of that since I was already about to be there? Lastly, the associate continuously spoke down to me referring to me as "honey". I work in banking myself and I would never speak to a client or handle any sort of transaction in this manner. Safe to say my money will never see Bank of America again. Do yourself a favor and avoid this bank if you are looking for a professional and seamless banking experience.

This bank is hot dog shit…read more I would not support a bank with such a toxic track record. Predatory policies, and awful to its employees. Look up their employees review on Glassdoor. They acquired my through acquisition of Century bank. Proceeded to not inform me and wrongfully destroy my credit. Refused to undo their mistake citing internal policy I was mostly disturbed when on a recorded chat line your customer service agent told me "Its your responsibility to pay your loan and it doesn't matter if we told you or not" This is an example of the toxic culture that exists at Eastern. These predatory rules were designed and put in place by the executives. If they put as much effort into helping your customers as you did into ruining their day you would be a terrific financial services partner. I managed to make on time payments for 7 years and have excellent credit. A few months of having Eastern bank in my life turned my credit score upside down.

The new online banking at Eastern Bank doesn't work. You cannot edit a recipient's information…read moreonline, nor can you look up their address. If the Recipient has a change in address or account number, you can only delete it and enter a new recipient. Of course, you have to call the recipient to get their address. This has been a huge problem for two months, and nothing has been done about it. If you go to one of the branches or call customer service, they say they are working on it. This is not a big bug and should have been fixed in a couple of weeks; two months is unacceptable. You also cannot speak with anyone that will tell you when this will be fix.

If I could give this Bank 0 stars I would. Upon opening a brand new account, I was NEVER told that…read moremy deposits would be held hostage for 5 days. I was NEVER told deposits over $1500 (hello-every person's deposit) would be held for 2 days. So EVERY TIME I make a deposit they hold my funds for 2 days. I was NEVER told you can't make a mobile deposit for 60 days. Save yourself the headache and bank ELSEWHERE!!

It's bad enough the customer care from this bank is very poor, and their IT department incompetent,…read morebut a shining example of just how little this pathetic company thinks of it's customers is their incessant annoying ads with that god awful annoying "work work" song. Seriously, one would have to STRIVE to be more irritating to potential customers, like it would have to be a company wide goal. Despite people complaining about it to them all over the web, this company persists. Over and over again, with those annoying ads. What the HECK is wrong with them? how STUPID can you possibly be? They must've got the rights to that song cheap and hired the WORST marketing company they could find. Do yourself a favor, bank elsewhere. They're a sad joke

It's a small community credit union. Good and bad to it. The good? Friendly people. The bad…read more It's really tough to get anything done if anything unusual happens. And to quote a famous Radio personality, try to get anything done on their no service number. I bought a car and the dealer financed it thru Community. Rates were compatible and I have a savings account with them. Figured I would pay it off after a couple of months. Everything went fine until I tried to pay it off. I stopped in and they told me that the loan is in my wife's name. They did give me the payoff though. Seemed high so I asked them to verify payments received. Nope. It's her account. She needed to call in and give me permission to talk to them. OK. She did that about a month ago. Yesterday we tried to walk in and take care of everything. Got there at 2:05. Door was locked. Seemed they decided to close 4 hours early for black Friday. Nothing posted on line or on the door. Guess this is a new bank holiday. No problem. I called in today. After long hold times, I go thru the whole verification process to be told that they can't find the note from my wife. They can't call my wife. She calls in and since she is at work can't deal with the long hold times. They have a call back option. She leaves her number, they call back, and what ever happened at that point resulted in a really irritated text from my wife that said they S___. And now they are closed until Monday. If you are retired and can walk in, go for it. They are nice people and you are not just a number. DO NOT EXPECT service over the phone or the internet.

They are AMAZING! I use the Somerville branch and set up a small business account when Bank of…read moreAmerica was being awful and I've never looked back. Everyone is friendly, they've literally driven to my office several times for paperwork, shower us with swag, and are fast with communication. I never thought I could love my bank!

I have been banking here for years. The people are friendly and professional. It's a nice hometown…read morefeeling when you walk in there.

This is a great local bank with excellent staff and knowledgeable service. We use them for our…read moreneeds and also for our mother. They go out of their way to serve. I have been very happy to work with them and feel they are competitive in interest rates and services.

If I can write this review without giving any star, I would…read more We went to Eastern bank on Broadway, Saugus, MA for international wire transfer on 2/4/25 at around 10 am. We had good experienced with Eastern bank and we have been a customer for more than 20 years. But today the teller is different. She is rude, not helpful, not informative, she doesn't know what she is doing. I wonder how she got that job. We gave her all required information she asked for wire transfer including "swift code". She asked us country code of the bank. I said we don't know and we asked if that is a bank thing. She said everyone knows. So I told her " then why didn't you know?" She didn't even know Bangkok is the capital of Thailand ( I am not lying) and she told us like we have to know that information. We left the bank without transferring money. I google it at home and the google explain very well where the country code and bank code are. It is in the SWIFT code we provided her. I don't think I am wrong when I said " she doesn't know her job and she doesn't know what she is doing."

Worst bank EVER!!! ALWAYS a line and ALWAYS an issue. Bank machine is not working line out the…read moredoor, AND ALL THE TELLERS ARE RUDE!! let's not forget if u overdraft even a PENNY they charge $35 for that ONE CENT. time for a new bank I tried and tried BUT THIS BANK GETS WORSE NOT BETTER

I recently opened up an account with Luso-American. I had been with the same credit union for over…read more23 years and as they grew, they became more like big banks with increased fees and rates that could easily be matched by any of the big banks. As such, I switched to Luso-American since their two locations are convenient for me. Staff there are very personable, friendly and helpful. Their rates and fees are much lower than my prior credit union. So far I really like them and feel that they are a very customer-centric financial institution.

While spending time in the Peabody area we ended up stopping at this bank to grab some cash from…read moretheir ATM. The bank is located in a great location and it was nice that I had no fee. The best part of the experience for me was using the Portuguese language feature on the ATM.

I think 1 is way high for this kind of service, a lady who works for TD bank at Salem location on…read moreLoring Ave. is a waste, I can not believe how she is with clients, my husband was telling me and I could see it myself, it is terrible

very poor customer service. I will never use this location again. I been a customer for this bank…read morefor almost 7 years and this is the worst branch