Great guy very informative and let you know every detail of his journey to fixing your problem,…read morewould highly recommend.

Very timely and fairly priced service, gave my pc to pre last moment, and he got it back to me in 2…read moredays, communicated with me and gave me recommendations the whole way through, I will be telling my friends about this place!

We brought our two tower computers for help. They kept them overnight. We picked them up and…read morebrought them back to our office. Our software has never worked again. Be warned

Very helpful people. Dropped my pc off because it wouldn't run any games and I have no clue what im…read moredoing with it, they had it back to be better than when I got it within 24 hours. If I ever have any other problems I'll be back.

There's no tech repair or service business I would recommend more than Keystone Computer Advising…read more The service I received was exceptional -- unlike anything I've experienced from Geek Squad or other mainstream tech services. Ricardo is not only an expert who will gladly help and repair your PC, but he's also fair, communicative, and exceptionally skilled. In addition, my PC was repaired and ready to be picked up within a day of leaving it in Ricardo's hands. When my PC wouldn't turn on -- which I believed to be a power supply issue -- I first took it to Best Buy for a diagnosis. However, they could not have been less helpful; they wouldn't even attempt to identify the problem. In contrast, when I reached out to Ricardo, he very nobly offered free advice on the safest and most cost-effective steps to diagnose and fix my PC in an effort to save me money. At the same time, he reassured me that he'd be happy to handle the repair himself if that was my preference. I can confidently say there's nowhere else I'd rather go for my computer services and repairs. I would be remiss not to mention the care and thoroughness he brings to every step of the process. Not only did Ricardo repair my PC -- the service I received truly went the extra mile. It's now running like brand new. In addition to replacing the power supply, he completely cleaned out the dust, replaced the thermal paste on the CPU, and checked for viruses and malware. Throughout the process, Ricardo maintained clear communication regarding the services he was performing, and he never charged me for anything I didn't request.

The level of professionalism and customer service is out of this world. I dropped my laptop while…read moreit was charging and it fell on the side where the power chord enters. My laptop would no longer charge. After calling several places and going to the geek squad I was devastated with the grim prognosis and expensive solutions offered until my husband found Keystone on another site. The reviews spoke so highly of Ricardo, that I quickly called him despite it being closing time. To my surprise he picked up the phone and then offered to stay and wait for me. He was amazing, told me he'd run a diagnostic to check my hard drive first to be sure there was no damage from the drop- why repair if hard drive damages (wow! We agreed that he would proceed with the repair if all was well. He spelled out the terms of our agreement and gave me a 5 day turn around. You can imagine how happy I was to get a call the following day from him saying my laptop was ready. This is my kind of establishment, honest, fair, customer-friendly and fast! He clearly is passionate about what he does and it shows.

My first experience was so good with Shang that I knew he was my guy if I had another problem…read more Well I got my same phone wet, not submerged but condensation that got inside the lenses etc, and it would not turn on, it was dead. Most places including the Apple Store said it wasn't even worth attempting a fix. I didn't have it properly backed up and it was just awful as u can imagine. I asked Shang if I could fed ex it to him and just try, whatever he could do. I sent it from NYC to him and was trying to figure out what I would do if he couldn't fix it. Well, I am now using it to write this review! I got it back a month ago, quickly, and have NPs! It's all backed up too so I won't have that problem again. He said it might overheat and reboot or have some problems, but other than the battery itself being wonky, it works just fine! It'll carry me til the new model comes out, which is great. Time to upgrade anyway. Shang is VERY fair with his charges, and Fed ex'd it back to me super quick!!! I gave extra bc I felt he earned it and I'm grateful for the two jobs he has now done for me. I can't recommend Shang at this location enough!

Service was excellent. Walked right in and was asked what seems to be the issue, then later phone…read morewas fixed.

PC Ninja has come to my rescue more than once and were great to work with. I would highly recommend…read morethem. Recently, my computer was hacked and PC Ninja had to repaired in less than 24 hours. Amazing!

Went in for a simple wifi issue on my lap top and couldn't figure out the problem for the life of…read moreme. It took PC Ninja less than 5 minutes to fix it and even explain to me how to fix it. Great service and great people.

Lynn is great! She will always meet you anywhere and is fast, and always takes care of my computer…read moreissues. Just call, or have her meet you.. You typically don't have to leave your computer.

I recently had my laptop serviced by Lynn. I was extremely happy with her work. She is very nice…read moreand answered all of my questions and even helped me do a little research on the future purchase of a new laptop. My laptop has not worked this great for several years. I highly recommend Thames Computer Consulting and will return to get a tune up every year.

I had problems with our complex audio-visual system in our home. I was not able to watch TV in our…read morefamily room. I called several local audio-visual companies and got no response! I tried Surrounds Sounds and John called me back right away. We spoke over the phone and he asked intelligent questions because he is a subject matter expert. After some button pressing and equipment resets, we have our system working again. John was super professional and pleasant to deal with and I highly recommend them for all your home or business audio-visual needs. Mark G.

Smooth service. Each person we encountered had great expertise about the equipment in store…read more Installation was seamless, and best of all, they continue to support us when we encounter a challenge with technology.

Larry, the proprietor, was extremely knowledgeable, helpful and friendly. Turnaround time was…read moreamazing on a complete rebuild of a system. We had our computer back within 24 hours. Next time I need a PC, I'd have him build it. Highly recommend!

DON'T DON'T DON'T bring ur computer here. The owner is greedy and unskilled. It cost me $175 to let…read morehim ONLY diagnose my computer! He installed Windows 10 without my permission and wanted to charge me 500 for that! After I refused the bill, he uninstalled the Windows 10 and didn't reinstall my Windows 7 back (and I lost all my data). He finally charged me $175 for diagnosing my computer(the price menu shows $45 for diagnostics in the store). After I declined to pay $175 for only diagnosing my computer and wanted my computer back, he picked up a hammer to threaten my life(see the picture attached! Horrible!) I called 911, the police officers said they can only protect my life but they cannot do anything with bill disagreement. In the end I had to pay $175 to get my pc back, and I will sue the store once the court reopens.