My car will soon be 13 years old and my front speakers had been dead for quite some time. First, I went to the big-box store in Collegeville. Not only did they want to send me to their Plymouth Meeting store--supposedly they had better inventory--I would have had to wait almost a month for an appointment. I said the heck with that and brought it to this place. I told them I didn't need anything extravagant, just replace the dead front speakers. Much to my surprise they had an appointment available the NEXT DAY. I took it and ran with it. They gave me exactly what I wanted, when promised, for a fair price, and no harmful side effects with my car. This is a personally and privately owned business. For something like this, they'll probably give you much better service than a "national brand" shop, which I should have known. Yes, I would recommend them to anyone looking to repair or upgrade their car audio. read more

I called to book an appt., the person I spoke to gave me a quote and set an appt. For Wed. @4pm to replace a car speaker. I arrived at 4pm on Wed., and after a brief wait, the clunter man asked if he could help me. I advised him of my appt. And he knew nothing about it or who I spoke to. Was not the most personable human to speak to either. Totally unprofessional. I will take my business elsewhere! read more

What I had done: install of a Sony AX5000 into a Subaru Crosstrek. Sales: I was a little concerned going into Audio Sensations based on some negative Yelp reviews, but I'm happy I decided to go with them, and I had a very good experience. Monica is a very helpful salesperson. Very low key, no high pressure sales tactics. She took her time with me and answered all of my questions thoroughly. I felt very comfortable as a customer. Installation: the install took about a half a day and everything went smoothly. It was a professional job (from as far as I can tell) and I have no complaints. Review of the radio: the Sony AX5000 is a really nice upgrade from my stock Subaru radio. Apple Car play is fantastic, having the map/GPS from my phone displayed on the in-dash screen is a game changer. The touch screen is very nice and super responsive. Boot-up time is fast. Even though I'm using the same speakers (only replaced the radio) I swear the sound quality is much better than it was with the original radio. My rear view camera works, the steering wheel controls work with the radio, and the voice control is fantastic. The radio will also play video files from a USB thumb drive. I found that if I convert to MP4 at 720 with a max bitrate of 4,000 kpbs that video playback is flawless and looks really good. If you don't stick to those specs, I found that video playback either doesn't work at all, or is really choppy. But if you convert you video file to those specs, it works great. I do wish the radio had some more customization options, maybe the ability to pick from different themes, or set your own wallpaper, but I'm not going to complain much about these "first world problems". Overall it's a great radio and I'm very pleased. Price: their price was in-line with other quotes I got. $400 for the radio and $300 for misc parts and labor. It was $700 well spent. read more

You might be better off going somewhere else if your install is at all tricky. Attention to detail IS NOT their strong suit. GM owners beware. My son and I brought his new 2007 Pontiac in. If you know anything about GM cars you know that many run the trip computer and car functions through the stereo. Additionally, he has steering wheel controls we didn't want to lose. We brought all of this up as a concern but were met with a confident, "Don't worry. We've been doing this for long time. We know how to handle that. We know GM's". We took the owner at her word and moved on to stereo selection. We picked a single DIN because we needed room for the computer, which was an additional unit about the size of a single DIN stereo. "She then upsold us to a Double DIN. My son and I both believed a double was way too large in addition to a trip computer. "No worries, the double will fit", she said. BOTH my son and I were skeptical and questioned her on it. Again, she assured us it would fit. So, I suppose this is where buyer beware should have kicked in. We just assumed after her reassurance there was some kind of smaller unit or dash solution. Remember, she confidently told us they know GM's. Needless to say, and by no surprise, it did not fit. We picked up the car and found the computer was in the glove compartment. When I asked her why, she said "Because you can't fit the computer and a double DIN stereo into the dash it's too big", as if we ASKED for this! I gently reminded her we tried to tell her that. "I must have misunderstood you", she replied. Also, the steering wheel controls were bypassed. "We couldn't get them to work", she told us. "Sorry, we tried everything." Obviously, if you tried EVERYTHING they would be working. After we pointed all of this out, she agreed to fix the work and install a single DIN instead. It's important to note here that she had to check her supplier. She said, "I don't know if you can fit the stereo and the computer in the dash"... NOW I am confused. What happened to knowing GM cars!? Of course, you can. They make the correct plate. I've seen them, I told her. The urgency to make it right was not there either. No attempt to shuffle the schedule. We had to wait half a week to get Audio Sensations' mistake fixed. That brings me to 'THE FIX'. We got the single DIN we ordered installed. But here is how that went... We still have NO steering wheel controls. It was supposed to have two USB cables and an AUX cable. We opened the glove compartment. Only the USB cables. They forgot to add the aux cable. How do you forget to add this? We went in to ask her. "AUX is going away anyway", she said. "Just use Bluetooth". This is not the point. We want what we ordered. We also didn't want to come back a third time. So, tough luck I guess. To sum it up, we have a nice Kenwood unit, but we no longer have steering wheel controls. We have two of the three cables installed as one was forgotten. The trip computer works well, and the unit works well despite Audio Sensations. As I said in my opening paragraph, attention to detail IS NOT their strong suit. Just be prepared to check EVERY aspect of their work. read more

Went in to upgrade my radio. At first everything was great, they were nice. After they finished with my radio. I went home, and noticed i could not access the bluetooth setting on the touch screen. So i had went back to have them fix it. They said it would be 5 mins, to do a simple unplug, and reset. So an HOUR AND A HALF later my car comes out. I was told I have to use a switch to use my radio! I have never in my life heard of ever having to use a switch to use a radio! So (me not knowing alot about cars). Said ok, and went home. The next day I went to do some running around, and on my way back from my first trip, my car turned off, and my engine started to smoke. So i took it to my mechanic. There was wire all over the inside of my car. They were not there before they went in to "fix" my radio. So here to come find out, and $1,200.00 later that the wire were connected to my "switch" for my radio. Which fired my starter, that's where the went to. Also wires were pulled loss under the harness. I called just to get them to pay for their mistakes. They wouldn't, and were EXTREMELY rude. Tried to say I took it to some else, and tried to blame me. All I want was them to pay the damages they caused. I DO NOT RECOMMENDED GOING TO THEM FOR ANYTHING. read more

I took my vehicle to the team at Audio Sensations Pottstown and I could not be happier with the decision. Every aspect of the transaction was pro, from phone estimate to scheduling to install, as expected. New gear was seamlessly integrated into the vehicle, neat and clean. read more

Floored by the service I received by the Pottstown team! Before I share how awesome my experience was with Audio Sensations, first let me start off by explaining my scenario. My wife bought a head unit from Best Buy thinking we would save money on the unit and have them install it into our son's Honda Civic since he was keeping the stock (Premium sound system) speakers. This was one of his Christmas presents that he was excited to get installed! Well, the first visit to "Best Buy" we find out upon arriving for the install that they didn't even order the correct part for installation, so we had to order a part ourselves ASAP so it was delivered in time for my rescheduled date. The following week, we dropped off the car for the second visit expecting it to finally get done. An hour later, the install specialist called me to say "he took the car apart & uncovered an internal amp installed into the system, which was outside of his scope of expertise, so he was not going to be able to do the install'. At this point, I went back, thanked the kid for his honestly, and left disgusted that I wasted 2 weeks dealing with a Big Box store. So I took the product and went home to do the install myself. I have experience with audio/video, and had installed a few car stereos 30 years ago when I was a teen. Well, with all the new technology (Navigation, Bluetooth, Steering controls, etc) it was trickier than I expected. AUDIO SENSATIONS TO THE RESCUE!! I drove over to the Pottstown location and the wonderful couple working there inside the store could not have been more kind and helpful. She was able to help me source the correct part I needed, and he took the time to make a phone call to verify if the color coding wires inside the Honda were in fact what both he and I were suspecting, as there were a few additional wires (which were probably what confused the BB guy). He even came out to my car and spent a little time with me making sure I knew what to do, even knowing that I had just bought nearly everything somewhere else (with the exception of some wiring and a backup camera, which the new head unit could support). This level of service is not common these days, and certainly deserves to be noted. In hind sight, I wish we would have bought the head unit from Audio Sensations instead. Yeah, it would have been a few dollars more. But that unit had a few extra features than the one we bought. And, the cost difference we would have spent buying from them instead of BB is FAR LESS than the amount of gas I spent traveling to and from BB, the time I spent installing it myself (a day and a half), and the frustration and stress I experienced disassembling the car dash multiple times to get things perfect. I should have remember the old quip, "You Get What You Pay For". In closing, I want to thank Audio Sensations Pottstown for their unselfish help and kindness. I've since told this story to many of my friends who also have kids with older cars, or anyone having older cars needing newer toys. Next time any car needs anything, I'm simply going to take it to them, and YOU SHOULD TOO! read more

Called with a question about tuning a head unit to an amplifier I had installed myself, the OWNER, herself, answered the phone btw. She told some useful information, nothing out of the ordinary..... Then I she asked what equipment I had installed.... When I told her, she very quickly tried to tell me that it was all LOW END, not really even MID level stuff, to which I tried to ignore due to not wanting to defend my choice in equipment... I told her my power output and she THEN went on to tell me that the numbers I was telling her were "BULLSHIT NUMBERS" (her words exactly) and that there was "No way my amp was putting out what I was claiming" now mind you, when I buy something, I research it, I verify what I'm buying, so before I bought ANY of this equipment, I, myself, had them tested so I could see that they met the numbers if not beat them, WHICH THEY DO! I spent close to $3,000 in equipment. This IS NOT a competition system, NOR is it a cheap Walmart setup. I'm sorry, BAD business, and even WORSE customer service. One other thing, Rockford Fosgate IS NOT the only brand out there that is capable of putting out good equipment. I'm sorry to burst your bubble mam. read more

This place is the real deal. They have honest pricing and great customer support. They have everything from stereo systems, speakers, rims, alarms, remote starts, and tint all at reasonable prices. I'm always a deal shopper and I always find my way back to audio sensations when I'm buying this equipment for my car. Always ask for Andy. He is the owner and he genuinely cares about his customers. This is exactly why you should support local businesses like this. read more