I brought my car here because Five Star Ford told me they didn't have the time to get my car looked at this week. I made an appointment with Priscilla on Wednesday and dropped my car off on Thursday. Priscilla was out so a man (initials JJ) helped us out. He was so friendly and very detailed. He told us because of the amount of things that needed to be looked at it might not be ready till that next Monday or Tuesday so I prepared to be without my car 5-6 days. On Friday (the day after I dropped it off) I got a call from Pricilla that my car was ready! She went over everything I had requested to be fixed/looked at and told me what was done to it. They even washed it and vacuumed it out for me since it was looking a little like a hot mess. Such great customer service here and such quick service! I will bring my car here from now on for however long I own it!! read more

This place has really stepped their game up, in terms of the service department and the overall customer service experience. I had the pleasure of working with Roy H. Coleman. Roy was quick to greet me and check me in for my oil change. From that point on, everything was done through text (service signatures, approving or denying additional/ recommended services, etc.) but the friendly conversation with Roy was also great! Roy kept me posted on the progress of my vehicle and I received a text when my car was ready. While you wait, there's complimentary water & coffee in the lobby. The salespeople were not bothering me to but a new car. They had common sense to know why I was there and respected my space. That's HUGE with me. The service department also tracks and keeps record of all services done on my car. This way, they know what to recommend on my next visit. It was an overall great experience and I highly recommend North Central Ford. read more

North Central Ford - Tuesday 5/12/15 @ 5:48pm... Unable to get an oil change bc "oil changes stop at 5:00 pm". NOTE the sign's hours & the employee - Car Dealers Near Me - Richardson, Texas

One word: WOW! The new dealership building is still under construction but is open for business with only some minor and well disguised construction underway. My service appointment with Roy H. Coleman was SPECTACULAR! Roy took care of every detail and my car was serviced in record time. There were no lines and three lanes of incoming service entry's available. Because details count - what I especially loved: - The waiting area was MASSIVE and the size of two large houses. - The seven wired and wireless guest stations for workers to make themselves at home. - At least 20 large flat-screens kept at the perfect sound level - Large comfortable chairs that lull you into a nap - European styled furniture an fixtures that oozed CLASS! - A clean mens room with outrageously expensive fixtures such as sinks - Pricing and items under warranty trumped the competition, no need to do it yourself - Although my car is new, there was temptation around every corner including the new 2016 Mustang! - No trade-in sales pitches of any kind - Ever staff member encountered was professional, approachable and FUN - Outstanding location on the 75/Central Service Road just south of Cambell Highly reccomended! read more

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So I happen to be in the area (leaving work) and wanted to stop by to set up an appointment to have my car serviced (oil change). Upon arrival, no one greeted me, so I stood there for a few minutes waiting for someone to acknowledge me. FINALLY, a gentleman says "are you here to drop off?" in which I replied "No, I just need to schedule an appointment." Then he proceeds to tell me the following: If you want to schedule an appointment to have your vehicle serviced, you need to call this number; we are unable to schedule you. WHAT? WHAT IN THE HELL DO YOU MEAN THAT YOU CAN'T SCHEDULE AN APPOINTMENT TO BRING MY VEHICLE IN?!!? AREN'T YOU A SERVICE ADVISOR?!?! DON'T YOU HAVE THE ABILITY TO SCHEDULE THINGS?!?! Why do I need to call a number when I am PHYSICALLY PRESENT at the dealership?!?! Such BS..... read more

I wish I could give less stars. Very rude and pushy staff. They flat out would lie to us about the things in the contract that we were signing. Luckily we caught them by reading the contract ourselves but I've never done business with people more dishonest. Would not ever recommend anyone to go there. read more

Avoid this dealership, I just purchased a 2014 F-150 with less than 100,000 miles on it and after I made my very first payment I started having issues with the truck. 5000 dollars later I've had to replace the radiator, water pump, thermostat and now a complete rebuild of the transmission. I test drove the truck and had no issues, the salesman RED very clearly stated that these trucks are checked out and verified that nothing is wrong before being made available for sale. HEED THE WARNING THEY WILL SCREW YOU!!!! read more

I took my truck in for service twice here. The oil was changed and I was told all of the filters were checked. I started having trouble with my vehicle stalling out which got progressively worse I had a vehicle diagnosed over the phone we didn't look at the filters because I didn't assured by the store that everything was fine it turns out the filters were checked but they failed to re-install them correctly this caused the mass airflow sensor to fail and my vehicle to run poorly. I've left messages for the service director and the general manager and neither one of them had bothered to call me back. Very unprofessional. read more

Car died last night but running this morning. Jon at the service department told me it would be over $300 to simply run diagnostic test, I declined and asked that they stick to the plan from our previous conversation and just do the oil change and tire rotation Jon said "well that's going to be more complicated because now the car won't start" so we need to do a diagnostic to see why it won't start then another diagnostic to see why it died. I declined and clearly irritated Jon said ok we will push it out and hung up. I'm having the car towed to Troys in Ennis. It's kinda a pain to have the work done an hour away but his prices are always fair and the work is done well. read more

We took the car to get serviced. Took about a week for it to be ready. Got a called that it was ready for pick up and that they would be open until 7pm. Arrived at 6:30pm and the sales department told us the service department decided to close early today with no warning at all. None of the representatives are answering the phone and no one can get us our car back. They will not give us a loaner until ours is released so we have to spend our money on Uber. Needless to say we are completely dissatisfied with this service that they are making us pay $2k for. read more

I scheduled an appointment 3 weeks in advance to have my 40K miles maintenance performed. Upon showing up 15 minutes early for said appointment I was met by a person who asked me what (?) I wanted. I stated I had an appointment and gave him my name and phone number. I was puzzled by his comment only to be further surprised by his gruff attitude. He did not offer his name or offer any pleasantry's. He looked up from his computer and stated I did not have an appointment. I then showed him my text message confirmation from the prior day. Much to my surprise, upon reviewing my text he stated my car would be available in 5 to 6 business days. This service advisor sits at the first desk closest to the service bay entrance. I would politely walk away from him if he offers to help you. I have gone to a different Ford dealership who answers the phone promptly and is courteous. read more

38,000 miles the engine seized april 5th. Hopefully I can pick up my car tomorrow. They did call me today and tell me it was ready. Has been in the shop 27/28 days due to a part that has been pending recall from Ford, meaning that Ford hasn't recalled it yet. Therefore I did not qualify for a loaner car. And told to get a rental car. Dallas was having the eclipse, there weren't any if you were able to find one. They were well over a $100 per day. I was told that it would take several days for them just to look at my car, that was true. It was almost a week before they determined. I could get a loaner car. But Ford declined my claim, it's not on recall. It's pending, luckily I had an extended warranty that was over $400 to get that done. Probably all totaled. I'm out close to 700 to a $1000 on something that really should've been free,due to semantics. Oh, the documents received today show the problem still isn't solved. I have a new engine,but it can happen again until the recall starts. 10 miles or 40k its unknown. We'll see how long it lasts. I have just been so angry about all of this. I'm just now starting able to put a complaint in logical order. read more

Horrible service experience. I made an appointment for an oil change and issue with my horn. I dropped my truck off at the scheduled appointment time and was told my service advisor "Chris" would contact me. After hearing nothing from North Central Ford the entire day, I called about an hour prior to closing time and the only thing they could tell me is my "job had been assigned to a technician". When I reminded them that my truck had been with them for nearly 11 hours I was they sometimes take several days to diagnose a problem. How difficult is it to replace a horn on a truck that by the way had failed for the third time? I've purchased several vehicles from this dealership over the years however will never again. Their new ownership is incompetent. If you want your vehicle repaired in a timely manner do not take it to North Central Ford. read more

Finance department is getting this rate. I have left voice messages for a week requesting information on the Jeep I purchased. No return phone calls even when you explain to the receptionist you must speak with someone in finance you still go to vm. You get only a proof of purchase (1 sheet of paper) when you leave dealership. I was clueless about my loan and warranty after purchase. Salesman is great but if you leave with vehicle good luck with getting paperwork or any future questions answered by the finance team. read more

This year I've spent just over $10,000 on vehicle repairs. F150 transmission, then a month later I blew a plug that needed $1800 to repair, then someone damaged the wife's edge hat resulted in $2100 in October with no love from insurance. I get the edge back and the tire is out of balance. Service writer says it's just cosmetic damage to wheel yet charged me for a wheel cover. I buy new wheel and get it properly installed elsewhere. Then there is shaking in the wheel and I take it to a 3rd party brake professional. They find more damage that ford said they fixed. The new rotor they installed because the surface was jacked up due to it being installed on a warped (something I can't recall right now). So, the work done by ford was damaged because "the best steering and suspension guys we have" missed what the third party called "obvious damages". I have left messages requesting calls and the only calls I've received back from North Central Ford have me schedule oil changes. EFF YOU GUYS! I have been so loyal and you just treat everyone in there like cattle. Like we are bothering you! I want to call out the two service writers by name, but I'm still hoping for a return call. I have had that truck in great shape for thirteen years. The edge about ten. I'm done with it. I'm looking at Chevy and Dodge for the next car. I'm frustrated about being a paying loyal customer, but also having to dump money elsewhere to get the issues addressed properly. DONT GET SERVICE DONE HERE! read more

This review is about salesman WASEEM . We purchased a ford raptor 2019 , He made everything go smooth ! No headaches he was GENUINELY trying to help us out . He's very kind and listens and isn't Sharky or greedy most sales men I dealt with have an ego or act like they can't do what you want ! or they don't care about a sale ! WASEEM followed up with me , helped reach my desired monthly payment , he asked the gsm Tony to honor our crazy requests after they kept saying NO for a couple days , we shopped around a bunch of dealers and raptors they were so rude and unwilling to budge . WASEEM called us back wanting to make it happen . And he has earned our business .... you won't regret meetin with him ! Go deal with him and tony Mina ! read more

This review is for the good customer service i experienced from their service department. Specifically how James and Gary (Asst Svc director and Svc director respectively) treated me after I had some engine trouble. Had my entire motor replaced by a dealership in houston. Drove to Dallas for meetings and the motor was failing to respond to the accelerator and had a bad vibration while idling. Of course whenever you bring a car to the shop they cannot find anything. Joe Myers ford, who replaced the motor, advised me to drive it in to be looked at. Since nothing could be found they had to charge me the diagnostic fee. Called joe Myers and they told me "because we can't find anything wrong you have to pay the 144". This was not setting well with me. James was a good advisor and went the extra mile to help me out, the entire time. He say the bad luck I had with a 3 year old car and went to his manager, Gary. I came in with my sob story and he said "hey I can wave this due to your circumstances". Stand up guys in the service center there. Should I decide to breakdown again, I'll head there. Thanks again Bubba. read more

DO NOT leave your car here. this is my 3rd visit in 4 weeks and all I wanted was for them to figure out why my engine light was on, why my ABS and traction control lights were on, and fix my leaking coolant. so far they have overcharged me and i've left here TWICE completely empty of coolant. if labor at this dealership is "low" at $95 / hour then it all should have been done correctly the first time. btw the dealership admitted to overcharging me on labor...this is not something that was dreamed up read more

"DONT TAKE YOUR VEHICLE HERE" Took my truck in for service and explained what I wanted done. After picking up the vehicle and $457.00 later nearly nothing I asked to be looked at or fixed was done. I asked for the door locks to be estimated and the rear drivers side window. Neither were even looked at. I used to work at this place when it was baillargeon Ford years ago. Place sure has gone down hill since then. Just want to send a shout out to Chris Garner the assistant service manager you and the other service advisor who took my vehicle are a joke. I dont have the time to leave it again you already had it for two days. Will be taking my truck to Bob Thomes Ford maybe they can actually look at what I asked to be looked at. read more

Bought a car in March of 2018 - paid cash for it. They apparently sell your email address because I've gotten 100's of spam emails about everything from lowering my bills to getting a loan to getting insurance since buying a car here. This is the only place I've given this particular email address to so it has to be them. If you buy a car here and don't want 100's of spam emails coming to you - I'd suggest giving them a bogus email address or own that's specifically made for spam. Yo - North Central Ford...if I wanted a loan or new insurance or if I needed to lower my bills - I would've told you. read more

Bought a used car from them. All assurances were it was fine but turns out my local GM dealer found the entire front end is worn out. The smell of death came in right after the harsh chemicals they used to clean wore off. If that wasn't enough there's a frickin bullet hole in the door that they tried to convince me was from a dent puller... the hole is 0.22", see for yourself. Someone may have been shot or even killed in it. Let than sink in for a second... My requests for correction were largely ignored because the car was over 10 years old (barely 11). I offered to buy the parts ($600) if they install them (2.5 hours). After peaceful communications feel through, heated negotiations yielded a $40 labor discount... it costs $90 in gas to get there and back. These people are crooks and did not stand by the car they sold me. The salesman was dismissive and unresponsive to calm and polite communication requests for an entire week until I threatened to write this review. read more

Pitiful sales! I tried to get a price for 2 days for my out of state trade in to no avail. I was ready to come purchase a vehicle and ended up buying elsewhere. I have never worked so hard to try and give someone my money in my whole life. Very poor response from internet sales. Barely responded and rejected calls and told me to text. After 2 days I give up. Was promised a price yesterday and told too busy. Beware! Prime example of a business that does not care about the customer or art of customer service and acts like they are doing you a favor. Waste of time ! read more

Absolutely the worst experience ever, I would never buy a car from this location, even if they were the last dealership, I would rather walk. The dishonesty and manipulation was just infuriating. I had to give at least one star but they don't even deserve that! read more

The staff here was willing to help us change out a flat tire at 7pm past sundown. Thank you! You have good people on your team.

BUYER BEWARE! I would not buy a car here. Tried to buy a used truck and during a 3rd party inspection I discovered the trucked needed $4,000 in repairs for a supposedly "clean truck". The worst part is they never even asked me what was wrong when I told them the truck failed the inspection. They just took the keys back and said thanks for stopping by. I guess they didn't want to hear the truth so they can plea ignorance to the next guy that comes in and tries to buy the truck. read more

I would give the service department -5 stars if possible even not zero, I went there for an oil change with a fully functional car they got me back a broken car with water leakage everywhere and an engine fault sensor on the inexperienced technician has broken the intercooler when he tried to open the oil filter after all that they charged me a full oil change price and asked me to tow the car out the dealer. read more

Joe (Jawad) was absolutely fantastic! He was very professional, knowledgeable, and willing to go above and beyond for his customers! He made the entire process super quick and enjoyable! I highly recommend that if you buy here YOU HAVE TO BUY FROM JOE read more

This was the worst and most stressful car buying experience I've ever had. The manager was slimy and did not hold to the promises made over the phone. The salesman was about 20 years old and could hardly answer any questions about the cars. read more

I need to seriously advise anyone who is thinking about coming here for service or car purchase, STAY AWAY FROM THIS PLACE. They follow the same stereotypes as some car dealers do towards women. We had bought a 2017 ford mustang 5.0 cali special from another dealership in Ft. Worth. We noticed our mustang had some strange warped issues in the window, so much so that driving in this car for more than a short while would cause bouts of headaches and depth perception issues. When we took it to this dealership, they said ford rejected the request for a warranty repair... My thought was, the service advisor either does not know how to take a photo or he misunderstood and took a picture of the wrong thing. We called a titan auto glass pro, I sent him photos while at the same time sending the dealership those photos. The titan auto glass pro could even see from the pictures himself how bad they were, his judgement was confirmed when he said you could tell even more in person. This was an issue and the glass definitely needed to be replaced. The service adviser at ford told us they sent the photos and that ford rejected them. Weeks later, we went to get a new key fob and had brought one in with batteries. We asked if they could switch batteries in the one we already had into the new one to see if it would work, they strangely said "well then the other would not have batteries"...Yea that's not what we asked. They said that they did not have batteries and that we would have to go to batteries plus for some. We also asked them to check the batteries, the service adviser took them and came back. He said they tested them and they did not work. We took the batteries home and tested them in another fob and they worked just fine. That leads us to believe that if they will lie about something as simple as checking batteries, that they will lie to you about sending the pictures into ford to do a warranty check a second time. They simply just do not want to do any work...do not go here. read more

After dealing with 3 other Ford dealerships. We called North Central Ford. We usually bought from Bob Tomes, they tried telling us a price but would not release the adds price until we got there just like the other dealerships. Shannon in the fleet department answered us immediately and gave us the real price and helped me with rebates! They are awesome! I'd love to buy all of them a beer! Will definitely be going back in a few years for my next truck. read more

North Central Ford - 2021 Ford F-150 XL STX 4x4 with the 2.7l ecoboost! - Car Dealers Near Me - Richardson, Texas

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Came here to look at a specific car they advertised on the internet this morning. After looking at all the used vehicles on the lot and not finding it, I was approached by a salesman. He informed me it was at another dealership! Seriously? I feel tricked. read more

Super great team! Came in for my very first oil change on my Ford Explorer. The whole process was super fast, got me in and out in 40 minutes. Not bad for a 5:30pm weekday service appointment. I worked with JR Cruz and he was so sweet. Can't wait for my next Ford service! read more

sales person (CHARLES) was excellent. He was so helpful through all the process ! I was a bit concerned on getting the vehicle ,but he was verY patient and did not pressure what so ever. (I did end up getting the vehicle and was the best choice I made :) ) I HIGHLY highly recomend him if you are looking for a vehicle. :D read more

Have been servicing my Ford Edge since I bought it. Always dealer maintained and I'm always had 5 star service. Jim Ayo is my service advisor and he's a pro. I get great professional car care at good prices (often receive emails with discounts for service and oil change). Best dealer experience I have ever had. read more

HORRIBLE customer service!! I am just so over it!! My husband dropped his car off on Monday because of his car battery being dead. The guy told him it would be about 2 hours this was around 11:00am- so at 5pm my husband called because he hadn't heard anything the guy told him that they would fix the battery and there was also a clicking sound on the passenger side. So we should plan on getting it back the next day. The first problem is my husband should have never had to call back to follow up. If you tell me something is going to be done in 2 hours and that doesn't work out then call and follow up with your customer I shouldn't have to call and follow up. Tuesday comes haven't heard anything all day my husband calls AGAIN to follow up Tuesday evening and is told it won't be done until WEDNESDAY!!!!!! He's told they don't offer rentals and doesn't even give a reason as to why it's taking this long to figure out what the clicking sound is all my husband is told is they're still looking at it. Wednesday- my husband gets a call around 11am saying he can come get his car because they couldn't find anything wrong with it. And the reason why we didn't get it back Tuesday was because the guy originally working on his car was out. Are you serious?!?!?!? So we went TWO days without a car for you to change the battery and say nothing else was wrong with the car even though my husband can still hear the clicking sound??? This is a 2017 Ford Fusion, He shouldn't hear any sounds especially if he wasn't hearing it when he first got it. I would NEVER recommend this dealership to anyone I know!!! Customer service is everything and they definitely dropped the ball on this one!!! So now we have to take it to another Ford dealership and waste more time getting our issues fixed. SMDH!!!!! read more

Had NCF replace 2 tires and a rim... spent $1200 plus dollars... went to pick it up... drove off the lot with no brakes... almost caused an accident... took back to them... mind you they do a 49 point inspection ....brakes being one of them ...showed passing on the report... how could that be I had absolutely no breaks.... They also got greasy hand prints on my headliner and visors...Of course got apologies and sorry ...but then wanted to charge me another $500+ dollars... for their negligence... I can't go back here... it's obvious that you do not get what you pay for or that's complementary to you for their service... I would give them no stars ....this is not the first time I've had issues with this service department... general manager not handling his business nor service manager...I have to take my business elsewhere that's sad because they are conveniently located to me... read more

Worst experience of my life... I say run fast from this dealership. Talk about bait and switch.. Yep you heard me right.. Signed contract with one number thinking, wow they listened to me and got me a payment I was comfortable with...Then they call me back the next day and said that the SIGNED contract by both parties wasn't valid cause it stated that I put 5500 down instead of 1000 like we agreed on. Which made my payment go up almost $100 dollars more then what was signed on just a day earlier. They thought I would roll over and pay.. NOPE give me my car back which is worth more then what they were selling.. BUYER BEWARE of this dealer... read more

never have a loaner , super slow service even for an oil change . take your business elsewhere. Not friendly.

I came here today to get a simple oil change done. When I arrived, I pulled into the service bay and wasn't greeted by anyone. Since there wasn't anyone outside, I went into the office to seek help. Inside, I saw about 5 employees just sitting at their service desks, chatting with each other. No one welcomed me or asked what they could help me with. I was greeted with stares, almost as if coming into the office was forbidden. I walk up to one of the employees and asks how long the wait was for an oil change. As I'm speaking, another employee (who was chatting with the employee I approached) interrupts me and mumbles, "there's someone outside" (if there was, I wouldn't have had to come in now, would I?). I asked him to repeat what he said and I got another blank stare in response. The employee I originally asked the questioned to said it would be a 2 hour wait. A two hour wait for an oil change is ridiculous. You shouldn't call it a "Quick Lane" if that's the case. Rather than making a big fuss, I politely said "ok" and left. You would think that with all the Ford dealers in the DFW area, competing with each other, one would at least fake a smile to earn your business. Apparently the North Central Ford service department just doesn't care. I recently moved from Hawaii and was looking for a place to make my new "home" dealership. I've purchased 6 brand new Fords over the years and will continue to do so in the future...just not at this dealership. This dealership was the closest to where I live. Despite the bad rating on Yelp, I decided that I'd give North Central Ford a shot. I will definitely take an extra 30 minute drive, to take my business to another Ford dealership. If anyone from the dealership actually cares to read these reviews, I highly suggest you address these common issues, or you will continue to lose loyal Ford customers such as myself. read more

Called in to make sure to the truck I was looking at was available and they assured me it was so we went ahead and submitted our credit application and drove a long ways to the dealership only to find out that the truck is sold and the guy that set the appointment with me isn't even in the same state and had no idea if the truck was actually available. Wasted my time and it was a struggle to even find someone to help me when I got here to look at the truck. read more

I don't usually write reviews, but the service I received from my Service Advisor, Seth Spence was above and beyond and definitely warrants a review! Seth is very professional and made sure that I understood the issue with my car. Not just talking over my head, but took the time to explain. Thank you Seth for the 5 Star treatment! read more