Everything was perfect! I was skeptical when I saw pretty much all 5 star reviews, but here I am…read moresubmitting a 5 star review. My experience once I got in the van was flawless. Everything works and is as pictured in the walk-through video. The van was clean, comfortable and you can tell that thought and care went into all the details. It's absolutely worth it! Book a van, you will have zero regrets.

We were super-excited about our Calgary to Vancouver trip, which included a wedding in Lake…read moreCountry. Needless to say, with the recent wildfire evacuations and travel advisories to not travel to Kelowna (two days before our flight), we were disappointed to have to cancel our trip. As we were coming from the U.S., there was simply too much to chance in making the journey. An overnight host in Kelowna told us not to come as he was evacuated, as well. The strict cancellation policy is completely understandable, but perhaps in this new normal of constant wildfires and the consequences of global warming, an updated, more flexible policy is in order, especially when emergency/national warnings and evacuations are implemented.

WARNING: Hidden Damage, Misrepresentation, and a $30,000 Loss…read moreWe purchased a CanDream Inc's used motorhome from ArrKann RV (Rocky View) after being assured by Eva Moser and Brock Simmons that it was "like brand new," fully inspected, and in excellent condition. That was not true. On pickup -- after driving 800 km -- we found multiple obvious issues: torn mattress, missing parts, cracked and unsafe tires, leaking hot water tank, dead TV, electrical problems, and a large stain above the driver's seat that staff called "soap residue." This stain was later proven to be long-term water damage. Months later we were accidentally given CanaDream Inc's internal service history, which ArrKann RV never disclosed. It showed repeated roof leaks and repairs in the exact areas we questioned on day one. None of this was disclosed before the sale. The tires were especially alarming. Despite "passing" an Alberta inspection, they were cracked deep into the tread. Neither ArrKann Rv nor CanaDream Inc. could explain how the inspection signed off on them. We still never received a clear answer. What followed were repeated 860 km trips for repairs -- all at our own cost -- with the motorhome sitting unusable for months while leaks continued. Repairs were delayed, incomplete, or undocumented. We were denied copies of repair records because ArrKann RV and CanaDream Inc. claimed everything was handled through their "internal agreement." ICBC later informed us the motorhome was still registered to CanaDream, meaning ArrKann sold it before it was even properly transferred. After 14 months, when we tried to trade the unit in, an independent dealer found major structural roof damage and hidden repair work that made the unit worth far less. We lost over $30,000 because of undisclosed issues. Stay way from thesis dealerships if you want truth and honesty, you will only be deceived!

Wonderful experience all around! Great price, new vehicle (Midi fit 2 adults and 3 kids), easy to…read moredrive, refrigerator was pre-chilled so groceries could immediately be put in, kitchen and linen kits were all in good/new condition. No issues taking it from Calgary to Glacier (USA) and up to Banff. Pick up and return was easy and they answered all our questions before leaving the lot.

Had a great experience working with Jarett Schneider, who showed me several truck campers and…read morehelped me decide which model was the right fit for me. I strongly recommend him!

We rented an RV with them this summer and the experience wasn't good…read more Their hotel pickup/drop-off was more than an hour late from the scheduled time. They are severely understaffed. I know it's COVID and all but one staff member servicing 6-7 families coming off the shuttle is a joke. The RV we received was quite new and had low mileage but many things with it were falling apart, on the inside - seat panel, table, top windows, sewage cover etc. All looked good when we got the RV but, the first time we used them, it was obvious they were broken and, sometimes, got minimal attention to cover up that they were broken. The bench that turns into a bed was impossible to close. When we were shown the RV, the staff saw this and just shrugged it off. Obviously, they didn't have any time for us. The amount of storage in the RV was minimal. We're used to have a lot more cupboard space in similar RVs at other rental places and this was disappointing. We wanted to try something that wasn't a big chain like Cruise Canada but we learned our lesson and will go back to them in the future.

Misrepresentation, Hidden Damage, and a $30,000 Loss…read more Our experience with ArrKann Trailer & RV Center Rocky View has been nothing short of disastrous. We purchased a used motorhome from Eva Moser (Internet Sales Manager) and Brock Simmons (General Sales Manager) in May 2024 after being assured it was "like brand new," fully inspected, and in excellent condition.Those statements were blatantly untrue. In fact, Brock Simmons refused to provide items promised at the time of sale until we escalated the issue to their head office. After driving 800 km to pick up the unit, we immediately found multiple problems -- and even more surfaced within the first 24 hours of taking possession. These included a torn mattress, missing parts, cracked tires, electrical failures, a leaking hot water tank, Tv that did not work, backup camera that would come on and off even though there was no key in vehicle and a large stain above the driver's seat that staff dismissed as "soap residue." This stain was later proven to be long-term, undisclosed water damage -- damage that ArrKann Trailer & RV Center Rocky View should have known about, and that CanaDream Inc., the actual owner at the time, had already documented. None of this was disclosed during the sale. While we were filling the water tank prior to leaving the lot, when we saw the rear tires in the light of day. They were cracked all around the tire side walls and deep into the tread of the tires, initial response was how did those get missed by our inspection and also by CanaDream Inc. as they are an Alberta licensed Government inspection facilities. We have the records of that inspection with the inspectors name and license number. showing all the tires were good? So either the licensed facility is lying on inspections or someone changed out good tires for bad ones between CanaDream Inc and ArrKAnn Rv in Calgary? We were never given an answer just a story and reluctance to replace them! What followed was months of runaround between ArrKann Trailer & Sport Center in Edmonton and CanaDream Inc. in Delta, BC. We were forced to make repeated 860 km trips for repairs at our own expense, only to have those repairs delayed, mishandled, or ignored. While the motorhome sat unusable for months, water began leaking into the front cab -- the exact area we flagged on day one and were falsely told by Eva Moser and Riley, the technician who handled our walkthrough, that the unit had "no leaks or previous damage." Later documentation provided by Chris Caldwell of ArrKann RV, confirmed prior roof problems and roof work in all the same locations where the damage appeared. To make things worse, ICBC couldn't even transfer the registration because the motorhome was still registered to CanaDream Inc., not ArrKann. They sold us a vehicle they had not properly transferred or legally registered. The repairs eventually completed by CanaDream were not up to industry standard, and none were documented. We were denied any copies of repair records, as CanaDream and ArrKann claimed everything was an internal agreement between Jason Granger (Sales Manager, CanaDream Inc.) and Chris Caldwell (VP Customer Experience & Marketing, ArrKann Trailer & Sport Center). We were then asked to sign a release waiving any future claims on the unit. We refused -- their urgency to secure our signature said everything. In early 2025, when we attempted to trade the motorhome in, the receiving dealer uncovered major structural roof damage, hidden repairs, and long-term water intrusion that both ArrKann and CanaDream failed to disclose.As a direct result, we suffered losses exceeding $30,000. When we approached Chris Caldwell for compensation or accountability, we were refused. We were told the RV was used and had "no warranty," despite months of false assurances, misrepresentation, and repeated promises that ArrKann would "make it right." If you are considering buying from ArrKann Trailer & Sport Center, proceed with extreme caution. Our experience has been financially devastating, stressful, and deeply disappointing. It appears that used RVs sourced from CanaDream are being flipped quickly with minimal inspection, poor transparency, and broken promises. We trusted their claim of being a "family-owned, award-winning RV dealership." Unfortunately, our experience suggests otherwise. Their advertising around repairs and winterizing now feels like the old story of a fox guarding the henhouse. We are now pursuing legal options to recover some of our losses.

WARNING: Hidden Damage, Misrepresentation, and a $30,000 Loss…read moreWe purchased a CanaDream Inc used motorhome from ArrKann RV (Rocky View) after being assured by Eva Moser and Brock Simmons that it was "like brand new," fully inspected, and in excellent condition. That was not true. On pickup -- after driving 800 km -- we found multiple obvious issues: torn mattress, missing parts, cracked and unsafe tires, leaking hot water tank, dead TV, electrical problems, and a large stain above the driver's seat that staff called "soap residue." This stain was later proven to be long-term water damage. Months later we were accidentally given CanaDream Inc's internal service history, which ArrKann RV never disclosed. It showed repeated roof leaks and repairs in the exact areas we questioned on day one. None of this was disclosed before the sale. The tires were especially alarming. Despite "passing" an Alberta inspection, they were cracked deep into the tread. Neither ArrKann Rv nor CanaDream Inc. could explain how the inspection signed off on them. We still never received a clear answer. What followed were repeated 860 km trips for repairs -- all at our own cost -- with the motorhome sitting unusable for months while leaks continued. Repairs were delayed, incomplete, or undocumented. We were denied copies of repair records because ArrKann RV and CanaDream Inc. claimed everything was handled through their "internal agreement." ICBC later informed us the motorhome was still registered to CanaDream, meaning ArrKann sold it before it was even properly transferred. After 14 months, when we tried to trade the unit in, an independent dealer found major structural roof damage and hidden repair work that made the unit worth far less. We lost over $30,000 because of undisclosed issues. Stay way from thesis dealerships if you want truth and honesty, you will only be deceived!

bought a jayco eagle trailer from this dealership. what a…read moregreat experience. our sales guy Robert was amazing and helpful Rhys our Rv outfitter went into detail when picking up our trailer to make sure how everything worked. highly recommend these guys and this company.

I'm not sure if all the Travelland rvs service groups are this way but I have been dealing with the…read moreAirdrie service group since January 2024 and it has been a terrible experience. 1) their service representative will not return phone calls or get back to you when the parts come in. I have to keep calling her and emailing her to find out if the parts arrived. This was not just one incident . 2) they forgot or neglect to submit warranty work to the manufacturer. I waited 2 months to confirm my warranty work was approved. I called them every 2 weeks over a 2 month period and when the service representative finally returned my call she said that they were still waiting to hear from Thor. I asked her for the reference number so I could call Thor myself and she said they don't get a reference number. I finally called Thor and found out that they hadn't even submitted the warranty request at all and if they had submitted it there would have been a PA number. When I texted Travelland and asked for the GMs number, I got a very quick response....but the GMs number was never provided. 3) the service techs are unable to complete the work within the warranty time allotment so they need to charge extra. Apparently it took the service tech 1 hour to find out where the inverter was in my motorhome so he could turn it on. This was not the flat 1 hour minimum fee as a bunch of other warranty work was being done at the same time. 4) they are quoting two hours to replace some plastic trim on the ceiling that is only held in place by 8 screws. Of course this is one hour longer than Thor warranty group will authorize...and about 1 hour and 45 minutes longer than it would actually take. Even Thor is calling Travelland trying to understand how they are inventing these numbers. 5) I suspect the issues with Travelland stems from the top as the service representative said in an email that they would not be charging more time above the warranty period if I had bought my rv from them. And I never did receive the GM is phone number.

Recently placed a order for trailer doors, despite the parts manager not placing my order when I…read moregave my credit card card we had to repeat this process a number of weeks later. We will disregard the other issues I encountered alongside the way. after the doors arrived I came to pick them up..the incorrect windows were installed and they have refused to return my $750 deposit. I highly recommend not leaving a deposit or doing business with the parts department at rangeland in Calgary. Customers shouldn't have to pay for what they didn't order. I didn't take the product and they kept my money.

I would warn all that want to buy from here . Sales team was good . Was very disappointed when we…read morecame to pick up our new trailer. Damage that we saw when picking the trailer was not fixed when we went to take trailer home . Both black and grey water tanks full of water . . When we hooked up our water had a flood because no one put a gasket in water filter . Comes with no sewage hose (when told by salesman that it did. ) . Still waiting for parts to fix Damage . The bluetooth did not work. Still waiting for parts . When we talk to manger they only thanks us for letting them know . Would not buy anything from then again

No stars deserved. In October, after arriving for a planned RV rental from Calgary to Toronto, they…read morechanged the rules on me. I no longer could carry out my plan to cross into the USA for a conference. Despite my best efforts, the operator and staff at the Calgary location could not find a solution. I drove from Vancouver and then had to make alternate arrangements because the insurance was a Permit from Point A to Point B, expired on a specific day, and was not USA approved. Big surprise. Now, Cruise America (for Cruise Canada) is not providing me with compensation, like the $600 gas credit, free 4,000 km & up to 14 nights accommodation. Cruise Canada uses Cruise America for their bookings.

Cruise Canada and, I suspect Cruise America, are interested only in your money. I imagine most…read morerenters that want to experience the north American experience are coming from abroad. Be aware, their contract only covers mechanical failures. Nothing else in the camper is covered. Bark a bit and you may get a small refund. If you fridge, black and grey water, microwave, bedding or, for that matter, anything to do with camping which was the reason you hired in the first place, that's not their concern. If you push, you may get 10% refund. Please don't even try going up the chain. They already have your money. Their customer service is definitely out for lunch, probably on your money.