Yesterday I had the most terrifying experience of my life!!…read moreI went to pick up my trailer for storage to bring home for the night for camping this weekend as I have done since I bought it a year ago.. everything went right but something was very wrong.. 10 Minutes down the road on a country road in Airdrie with no shoulder and all of a sudden the trailer slams down on the ground as I'm going 90 and starts bouncing back and forth only attached by one cable as the cable was sheared, the emergency brake line pulled to lock the trailer breaks and the metal was dragging on the ground shooting sparks thru the air!! All while I try to slow down my vehicle and the trailer and stop without rolling either into the ditch as the was NO shoulder to pull over! I decided to try to call Racetrack RV where I bought it a year ago to ask their suggestion as to how I can move it now before I called a tow truck.. I was frantic! The receptionist who answered said no problem I'm going to transfer you to someone who can help.. The guy on the phone said no problem where are you I'm on my way!!Keep in mind I didn't just buy it.. it was in May 2017!! But after sitting terrified on the road , in the pouring rain not able to move I see the Racetrack truck pull up and feel so relieved!! I walk back to greet him and it's the owner!!! He gets down on the ground replaces the line so I am able to unlock and drive then says " ok now let's drive it to my service lot and I'll follow so you know you're safe" The Service business lot was closed for the day so he unlocks, drives me in, takes the trailer off my vehicle and as I'm thanking him over and over I ask when it can be fixed..he says " oh you're still camping this weekend this is our first service to be completed tomorrow " Now that is Customer Service..Talk about going above and beyond!!!! I love supporting companies who truly care about people!!

(I added the parts & service department as a separate company since they are in different locations…read moreand operate differently) So far so good! I've dealt with several people in parts & service since I bought my trailer at the RV show in February 2016. The latest was Shawn and I gotta say, so far he's been great to deal with. He was very accommodating by coming in on his day off so I could pick up my unit that was in for some warranty work and accident repair. He was helpful and thoroughly explained everything that was done. He has a genuine concern that the customers he looks after are happy with the service they've been given and that they will feel comfortable coming back should they need service in the future. My trailer was cleaned and ready to go when we arrived to pick it up. They also did a few minor services, like inspect the roof and tire pressure. These little things mean a lot to a customer. I've emailed the parts department several times and always got a response in a very timely manner. I will never recommend the Racetrack business team that I had the misfortune of dealing with (Matt & Josh) but I will absolutely recommend their parts and service staff, their sales staff and Ken, the owner as people I will do business with again. As someone that runs a camping group in Calgary, I will be sure to share my experience with the over 500 members in my group :)

Please, please buy somewhere else! This company are a bunch of liars and thieves! We bought our…read morefirst (and last) RV last year from a salesman that no longer is employed there (read between lines). Right from the start there was high pressure sales and promises made that were never kept. Told us that the mouse guard would protect our trailer from mice ... this is not entirely true! Had we been told the truth we would have taken steps to mouse-proof our trailer. First year we had mice! Then the warranty work! What a nightmare! Their service department is embarrassing and borderline incompetent! Door and microwave needed to be replaced and brought back three times before it was done. Then the final straw ... we brought it in (for warranty work) and told them to winterize it. They charged us $280.00 and come spring, the lines and tank had not been drained, froze and exploded. This caused a large amount of damage to the floor and trim. They tried to put it under our warranty (which wee stopped) but they did end of fixing it. We asked for a refund and they offered to give as a 50% service credit. We sold the trailer and wouldn't use Allendale RV for anything. Service Manager Sean was supposed to call us to discuss .... nothing! We paid $45,000 for the trailer from these thieves in 2023 and they offered to purchase it from us for $25,000. Sales Manger Mahzair made all these promises and then ghosted us! All we asked was for a refund on our service for the winterization and on the mouse guard as we were not told the truth. They are more interested in making a fast buck then customer loyalty or service. Still waiting of the refund on the warranty purchase ... I'm sure this was a lie as well! Anyone have any ideas on who to complain to, please let me know! We sold the trailer to another dealer for $27,000. Make sure you read the negative reviews! Stay away from this company! I'm sure the owner will read this and ignore it just like all his staff due to upset customers! Ruined our desire to ever enter the camping world. Thanks Allendale RV for nothing!

We bought a new trailer there and luckily enough we have the warranty as it turned out to have some…read morematters to address just after we purchased the unit. It has taken quite some time but luckily all that's left to fix is a part for the awning and the radio. Can't control parts from the manufacturer however so for now we will wait. To help us out for the issues, they are driving the trailer down here tomorrow. The rest is a wait-and-see situation but I'm hopeful that the rest of the work will be completed in a prompt manner, without issues, once the parts arrive. I was hoping for a bit of a better resolution with this, but it's what they have offered so at least that's something I guess.

I have had some bad service in my life and Traveland is in the top 3. Broken promises, poor to no…read morecommunication, way past the promised delivery date. it's Aug long W/E they had the camper for 2 weeks and I have yet to get a quote!!! As for the Camper itself, that's a whole other drama. Avoid if possible

I'm not sure if all the Travelland rvs service groups are this way but I have been dealing with the…read moreAirdrie service group since January 2024 and it has been a terrible experience. 1) their service representative will not return phone calls or get back to you when the parts come in. I have to keep calling her and emailing her to find out if the parts arrived. This was not just one incident . 2) they forgot or neglect to submit warranty work to the manufacturer. I waited 2 months to confirm my warranty work was approved. I called them every 2 weeks over a 2 month period and when the service representative finally returned my call she said that they were still waiting to hear from Thor. I asked her for the reference number so I could call Thor myself and she said they don't get a reference number. I finally called Thor and found out that they hadn't even submitted the warranty request at all and if they had submitted it there would have been a PA number. When I texted Travelland and asked for the GMs number, I got a very quick response....but the GMs number was never provided. 3) the service techs are unable to complete the work within the warranty time allotment so they need to charge extra. Apparently it took the service tech 1 hour to find out where the inverter was in my motorhome so he could turn it on. This was not the flat 1 hour minimum fee as a bunch of other warranty work was being done at the same time. 4) they are quoting two hours to replace some plastic trim on the ceiling that is only held in place by 8 screws. Of course this is one hour longer than Thor warranty group will authorize...and about 1 hour and 45 minutes longer than it would actually take. Even Thor is calling Travelland trying to understand how they are inventing these numbers. 5) I suspect the issues with Travelland stems from the top as the service representative said in an email that they would not be charging more time above the warranty period if I had bought my rv from them. And I never did receive the GM is phone number.

The service team at Bucars is outstanding. We bought a 2022 Zion Slumber from them and they have…read moregone above and beyond to help us keep the van operating and functional. A special shout out to Matt who is very knowledgeable and helpful.

Came to Bucars from the US, before visiting Calgary Stampede. We had a door issue and a slide…read moreissue on our 2018 Tiffin. This dealers came highly recommended and they were all so right. Bucars is top notch knowledge on Tiffins as well as Newmar. The people were incredible nice and they keep you hooked up to power even before they take you into a bay. The workers were kind to my Great Dane and even gave us tips on what to do at the Stampede that was quite useful. Such an incredibly pleasant experience. Our RV is perfect again! Thank you Chris, Tatiana, & Sean! We were impressed

I had an amazing experience with Western RV. Found the Travel Trailer I was looking for, it checked…read moreall my personal boxes that I was looking for. The Coachman Urban 3070 BH had a unique floor plan, that no one else had. I like to express my sincere gratitude to David Copper, Deany and everyone else who made this experience a wonderful journey.

Absolutely worst dealership ever. Bought a used 5th wheel…read morethat I was told was like new. Payed over $500 to have "all systems gone through" Chargen me for items I never asked for. When I disagreed with their responses I told them I was leaving a negative review. Sales manager Brandon said he was going to get a lawyer to come after me. (He didn't. He's a pathetic liar) These people are the biggest snakes I have ever dealt with. Seriously folks. DO NOT BUY ANYTHING HERE

If you are in Airdrie or area, this place is the place to go. The staff are all knowledgeable and…read morethe owners are more likely than not to be on-site. I am renovating an old trailer and they typically have what I'm looking for, can get it for me, or advise where you get it. I have also found them always willing to share how-to advise and to be a great resource on all things RV.

From the owner: We service and repair all makes and models of recreational vehicles from camperettes and tent…read moretrailers to class A motorhomes and fifth wheel units with slide-out rooms. We also custom manufacture aluminum sidings.

Our water heater stopped working in the middle of our cross country trip to Banff. Greg and Trevor…read morewere amazing. They squeezed us in and fixed the problem. Quality service, friendly and cost efficient. 2 thumbs up!

Trevor and Paul were salt of the earth for us. Spent an hour assessing our RV and were very…read moreknowledgeable and made recommendations and even gave us some expensive tape! We would certainly recommend Premier RV Service for your repairs! Thanks so much Trevor and Paul for your expertise and time! Cathy and Sean

Was in need of the installation of 4 new deep cycle 6 batteries in my RV. Dave made himself…read moreavailable right away and came to our home for the install. He was very efficient and friendly, and I would highly recommend his services for any RV issues. We will certainly use his services in the future!

Great service from the service department here. They made me a custom butt bar for the back of my…read moretrailer for a reasonable price and with good turn around time, Thank you!

I went to Airdire Trailer to rent a flat deck unit for moving a vehicle. I was shocked at the price…read morethey want for renting a simple flat deck unit ($165 day rate) plus they add mandatory damage fees which does not include full insurance, plus they told me if I park the trailer at their off hours drop off there were more fees to be added (total coming to $265). As well they were wanting $10 tie down strap. As well, their check in time was horribly long and service wasn't too friendly. I left and called u-haul in Airdrie, where they JUST had a car dolly dropped off. Their rate was $57 for the day, which included tire straps and chains. Their unit worked well and had no issues. Like another poster noted, we are no longer in boom times in Alberta, either learn to cut costs (which they could do considering they had a ton of admin staff there) or eventually go out of business.

DO NOT BUY FROM THEM!! I wish I could give a -5 review!! They sold us a brand new 2023 trailer with…read morea leaking roof and the front corner was damaged and patched from them hitting the trailer into something. They knew this was our 1st trailer and they saw suckers written all over our foreheads!! Came out to fix, started telling me that I'm wrong, that it wasn't damaged, Bobby, one of the owners lied to me saying nothing happened, tried making me look like I was stupid.. Don't buy!! Bobby will tell you he'll come out but forgets to call or come. 3 times they had to come out to my site to fix things!! They have crappy garbage trailers!! They do not even do work orders or anything to show any kind of work was done. Save yourself many many hassles, stay far away from RV Nation!!! 1

From the owner: At RV Nation, RV ownership is more than just a purchase—it’s a lifestyle. Now proudly serving from…read moreboth Airdrie and our new location in Olds, Alberta, we’re here to help you confidently hit the road. As a trusted RV dealership in Alberta, we serve adventurers across Alberta, British Columbia, and Saskatchewan with a wide selection of new RVs, certified used RVs, and custom RV builds. Our team is dedicated to delivering a personalized, stress-free experience with trade-in options, flexible financing, and expert advice to help you find the perfect RV for your journey.