Yesterday I had the most terrifying experience of my life!!…read moreI went to pick up my trailer for storage to bring home for the night for camping this weekend as I have done since I bought it a year ago.. everything went right but something was very wrong.. 10 Minutes down the road on a country road in Airdrie with no shoulder and all of a sudden the trailer slams down on the ground as I'm going 90 and starts bouncing back and forth only attached by one cable as the cable was sheared, the emergency brake line pulled to lock the trailer breaks and the metal was dragging on the ground shooting sparks thru the air!! All while I try to slow down my vehicle and the trailer and stop without rolling either into the ditch as the was NO shoulder to pull over! I decided to try to call Racetrack RV where I bought it a year ago to ask their suggestion as to how I can move it now before I called a tow truck.. I was frantic! The receptionist who answered said no problem I'm going to transfer you to someone who can help.. The guy on the phone said no problem where are you I'm on my way!!Keep in mind I didn't just buy it.. it was in May 2017!! But after sitting terrified on the road , in the pouring rain not able to move I see the Racetrack truck pull up and feel so relieved!! I walk back to greet him and it's the owner!!! He gets down on the ground replaces the line so I am able to unlock and drive then says " ok now let's drive it to my service lot and I'll follow so you know you're safe" The Service business lot was closed for the day so he unlocks, drives me in, takes the trailer off my vehicle and as I'm thanking him over and over I ask when it can be fixed..he says " oh you're still camping this weekend this is our first service to be completed tomorrow " Now that is Customer Service..Talk about going above and beyond!!!! I love supporting companies who truly care about people!!

(I added the parts & service department as a separate company since they are in different locations…read moreand operate differently) So far so good! I've dealt with several people in parts & service since I bought my trailer at the RV show in February 2016. The latest was Shawn and I gotta say, so far he's been great to deal with. He was very accommodating by coming in on his day off so I could pick up my unit that was in for some warranty work and accident repair. He was helpful and thoroughly explained everything that was done. He has a genuine concern that the customers he looks after are happy with the service they've been given and that they will feel comfortable coming back should they need service in the future. My trailer was cleaned and ready to go when we arrived to pick it up. They also did a few minor services, like inspect the roof and tire pressure. These little things mean a lot to a customer. I've emailed the parts department several times and always got a response in a very timely manner. I will never recommend the Racetrack business team that I had the misfortune of dealing with (Matt & Josh) but I will absolutely recommend their parts and service staff, their sales staff and Ken, the owner as people I will do business with again. As someone that runs a camping group in Calgary, I will be sure to share my experience with the over 500 members in my group :)

Please, please buy somewhere else! This company are a bunch of liars and thieves! We bought our…read morefirst (and last) RV last year from a salesman that no longer is employed there (read between lines). Right from the start there was high pressure sales and promises made that were never kept. Told us that the mouse guard would protect our trailer from mice ... this is not entirely true! Had we been told the truth we would have taken steps to mouse-proof our trailer. First year we had mice! Then the warranty work! What a nightmare! Their service department is embarrassing and borderline incompetent! Door and microwave needed to be replaced and brought back three times before it was done. Then the final straw ... we brought it in (for warranty work) and told them to winterize it. They charged us $280.00 and come spring, the lines and tank had not been drained, froze and exploded. This caused a large amount of damage to the floor and trim. They tried to put it under our warranty (which wee stopped) but they did end of fixing it. We asked for a refund and they offered to give as a 50% service credit. We sold the trailer and wouldn't use Allendale RV for anything. Service Manager Sean was supposed to call us to discuss .... nothing! We paid $45,000 for the trailer from these thieves in 2023 and they offered to purchase it from us for $25,000. Sales Manger Mahzair made all these promises and then ghosted us! All we asked was for a refund on our service for the winterization and on the mouse guard as we were not told the truth. They are more interested in making a fast buck then customer loyalty or service. Still waiting of the refund on the warranty purchase ... I'm sure this was a lie as well! Anyone have any ideas on who to complain to, please let me know! We sold the trailer to another dealer for $27,000. Make sure you read the negative reviews! Stay away from this company! I'm sure the owner will read this and ignore it just like all his staff due to upset customers! Ruined our desire to ever enter the camping world. Thanks Allendale RV for nothing!

We bought a new trailer there and luckily enough we have the warranty as it turned out to have some…read morematters to address just after we purchased the unit. It has taken quite some time but luckily all that's left to fix is a part for the awning and the radio. Can't control parts from the manufacturer however so for now we will wait. To help us out for the issues, they are driving the trailer down here tomorrow. The rest is a wait-and-see situation but I'm hopeful that the rest of the work will be completed in a prompt manner, without issues, once the parts arrive. I was hoping for a bit of a better resolution with this, but it's what they have offered so at least that's something I guess.

Came to Bucars from the US, before visiting Calgary Stampede. We had a door issue and a slide…read moreissue on our 2018 Tiffin. This dealers came highly recommended and they were all so right. Bucars is top notch knowledge on Tiffins as well as Newmar. The people were incredible nice and they keep you hooked up to power even before they take you into a bay. The workers were kind to my Great Dane and even gave us tips on what to do at the Stampede that was quite useful. Such an incredibly pleasant experience. Our RV is perfect again! Thank you Chris, Tatiana, & Sean! We were impressed

This is the only place I would shop for trailer accessories. The team is amazing and always very…read morehelpful.

Absolutely worst dealership ever. Bought a used 5th wheel…read morethat I was told was like new. Payed over $500 to have "all systems gone through" Chargen me for items I never asked for. When I disagreed with their responses I told them I was leaving a negative review. Sales manager Brandon said he was going to get a lawyer to come after me. (He didn't. He's a pathetic liar) These people are the biggest snakes I have ever dealt with. Seriously folks. DO NOT BUY ANYTHING HERE

It's an RV dealership but I went to look at a used SUV. Not only was the model a lower one than…read moreadvertised, but there was a huge dent in the front and a big paint chip on the hood. I guess we had different opinions of "real good shape". I emailed twice before making the hour drive to go look at it to make sure there was no damage or any other issues I should know about. Both times I was told that there was nothing at all wrong. The pictures in the advertisement were conveinently on the opposite side of the dent so you couldn't see it. When I got there it was a completely different story. My advice, stay away.

If you are in Airdrie or area, this place is the place to go. The staff are all knowledgeable and…read morethe owners are more likely than not to be on-site. I am renovating an old trailer and they typically have what I'm looking for, can get it for me, or advise where you get it. I have also found them always willing to share how-to advise and to be a great resource on all things RV.

From the owner: We service and repair all makes and models of recreational vehicles from camperettes and tent…read moretrailers to class A motorhomes and fifth wheel units with slide-out rooms. We also custom manufacture aluminum sidings.

Had a great experience working with Jarett Schneider, who showed me several truck campers and…read morehelped me decide which model was the right fit for me. I strongly recommend him!

We rented an RV with them this summer and the experience wasn't good…read more Their hotel pickup/drop-off was more than an hour late from the scheduled time. They are severely understaffed. I know it's COVID and all but one staff member servicing 6-7 families coming off the shuttle is a joke. The RV we received was quite new and had low mileage but many things with it were falling apart, on the inside - seat panel, table, top windows, sewage cover etc. All looked good when we got the RV but, the first time we used them, it was obvious they were broken and, sometimes, got minimal attention to cover up that they were broken. The bench that turns into a bed was impossible to close. When we were shown the RV, the staff saw this and just shrugged it off. Obviously, they didn't have any time for us. The amount of storage in the RV was minimal. We're used to have a lot more cupboard space in similar RVs at other rental places and this was disappointing. We wanted to try something that wasn't a big chain like Cruise Canada but we learned our lesson and will go back to them in the future.

Our water heater stopped working in the middle of our cross country trip to Banff. Greg and Trevor…read morewere amazing. They squeezed us in and fixed the problem. Quality service, friendly and cost efficient. 2 thumbs up!

Trevor and Paul were salt of the earth for us. Spent an hour assessing our RV and were very…read moreknowledgeable and made recommendations and even gave us some expensive tape! We would certainly recommend Premier RV Service for your repairs! Thanks so much Trevor and Paul for your expertise and time! Cathy and Sean

My husband and I were very happy to have found Dave on Facebook. We were even more happy when Dave…read morecame out to where we store our RV, and replaced our damaged awning with an awning we had purchased for an excellent price on Amazon. Dave was professional. He had all the tools. He definitely knew what he was doing! His price was fair. We had called RV dealerships. The cost was extreme, and the wait time unacceptable, especially considering it was still early spring. Also, there was the hauling of our RV to the dealership and back to storage. Discouraging . . . then we found Dave!! Hooray! We would not hesitate to call Dave for our any of our RV repairs. Colleen & Ron

Great service from the service department here. They made me a custom butt bar for the back of my…read moretrailer for a reasonable price and with good turn around time, Thank you!

I went to Airdire Trailer to rent a flat deck unit for moving a vehicle. I was shocked at the price…read morethey want for renting a simple flat deck unit ($165 day rate) plus they add mandatory damage fees which does not include full insurance, plus they told me if I park the trailer at their off hours drop off there were more fees to be added (total coming to $265). As well they were wanting $10 tie down strap. As well, their check in time was horribly long and service wasn't too friendly. I left and called u-haul in Airdrie, where they JUST had a car dolly dropped off. Their rate was $57 for the day, which included tire straps and chains. Their unit worked well and had no issues. Like another poster noted, we are no longer in boom times in Alberta, either learn to cut costs (which they could do considering they had a ton of admin staff there) or eventually go out of business.

WARNING: Hidden Damage, Misrepresentation, and a $30,000 Loss…read moreWe purchased a CanDream Inc's used motorhome from ArrKann RV (Rocky View) after being assured by Eva Moser and Brock Simmons that it was "like brand new," fully inspected, and in excellent condition. That was not true. On pickup -- after driving 800 km -- we found multiple obvious issues: torn mattress, missing parts, cracked and unsafe tires, leaking hot water tank, dead TV, electrical problems, and a large stain above the driver's seat that staff called "soap residue." This stain was later proven to be long-term water damage. Months later we were accidentally given CanaDream Inc's internal service history, which ArrKann RV never disclosed. It showed repeated roof leaks and repairs in the exact areas we questioned on day one. None of this was disclosed before the sale. The tires were especially alarming. Despite "passing" an Alberta inspection, they were cracked deep into the tread. Neither ArrKann Rv nor CanaDream Inc. could explain how the inspection signed off on them. We still never received a clear answer. What followed were repeated 860 km trips for repairs -- all at our own cost -- with the motorhome sitting unusable for months while leaks continued. Repairs were delayed, incomplete, or undocumented. We were denied copies of repair records because ArrKann RV and CanaDream Inc. claimed everything was handled through their "internal agreement." ICBC later informed us the motorhome was still registered to CanaDream, meaning ArrKann sold it before it was even properly transferred. After 14 months, when we tried to trade the unit in, an independent dealer found major structural roof damage and hidden repair work that made the unit worth far less. We lost over $30,000 because of undisclosed issues. Stay way from thesis dealerships if you want truth and honesty, you will only be deceived!

Wonderful experience all around! Great price, new vehicle (Midi fit 2 adults and 3 kids), easy to…read moredrive, refrigerator was pre-chilled so groceries could immediately be put in, kitchen and linen kits were all in good/new condition. No issues taking it from Calgary to Glacier (USA) and up to Banff. Pick up and return was easy and they answered all our questions before leaving the lot.