I've been a patient of North Buffalo Dental Group for the past 5 years. During that time I have had a cavity filled, a crown repaired, many cleanings, and in the past year had a tooth pulled (the more difficult to extract molar). The work Dr. Vogt performed has consistently been pleasant and professional and I've experienced similar quality care from the hygienists and administrative staff.
In my experience Dr. Vogt is one of those modern dentists that has the know-how to eliminate the pain and discomfort common to procedures performed by less skilled dentists. If that was not the case I would have sought a different dentist 4 plus years ago and been swift to find another dentist to extract my difficult molar. Additionally, they are quite easy to deal with. For instance, I made an unprofessional mistake of forgetting and thus missed an appointment. Instead of giving me a hard time they but mentioned mistakes happen and rescheduled my appointment.
Per Giselle M.'s negative review. Although I don't condone unprofessional service I have a likely explanation for her experience. Giselle's complaint was when she called to schedule an appointment the office staff could not find a record she had been there once before (for a teeth cleaning). As proof of her previous visit Giselle stated she had been to a dental office near Walgreen's and Kostas. As there is another dental office within the same half block of Hertel Ave as North Buffalo Dental, with both offices near Walgreen's and Kostas, I suspect Giselle's past visit was to the other dental office. Thus the reason North Buffalo Dental could not find a record Giselle had been there before.
That theory seems accurate as the exit procedure at North Buffalo Dental is not to instruct a patient to call to make a future appointment as Giselle experienced. Instead, when leaving North Buffalo Dental patients must check out at the front desk. While doing so they schedule future appointments such as cleanings and dental check ups and procedures.
Regardless, to my way of thinking, calling her experience "by far the worst dentist you can ever come across in buffalo" and this is an "unbelievable horrible unprofessional place" simply because the receptionist could not find a record Giselle had been there once before (regardless that the receptionist endeavored to schedule her to an appointment) is more than a way-over-the-top overreaction. read more