I recently had the misfortune of dealing with this very rude and unprofessional practice when purchasing new glasses and contact lenses. At every point I had to chase them up after waiting and waiting weeks for my glasses. I was advised I would save money if I joined their payment scheme, and was advised I could cancel when I wanted. Weeks and weeks went by whilst I awaited the contact lenses, still no phone calls to explain why the order hadn't been fulfilled. I rang again to be told good news, one lens had come in - well seeing as I have two eyes, not much good. I cancelled the monthly programme, cut my losses and purchased the lenses elsewhere, which arrived in 2 days - so imagine my surprise to receive a letter stating that I owed them the discount back that I'd been offered on the glasses, because I cancelled the monthly scheme (because they couldn't fulfil the order)! I rang to tell them how ridiculous this was to be threatened with the small claims court and if I stepped foot in the shop to pay, she'd have the police waiting for me! Absolutely disgusting customer services, they must be desperate for money and on their knees to take this route with customers. Avoid at all costs unless you want to be threatened! read more
