I bought my last ever pair of glasses from Nicklins about three years ago, since then I've had…read morelaser surgery so hopefully will never need another pair. During my 20 years of needing glasses Nicklins was by far the most professional place I visited. A good selection of glasses at a wide variety of prices so all budgets are catered for. But more importantly a very good after sales service to go with your purchase. I had to return my pair when the anti glare coating became tarnished, they checked them and ordered a new pair of lenses which were delivered within a week and then when I returned fitted them into my frames while I waited. Excellent service, excellent selection and highly recommended.

what a pleasure to be dealt with manners and fantastic customer care.better than the rubbish at the…read morebottom of town in guildford.

The whole family use this optician based in Guildford. The shop is based on 2 floors with the…read more'testing' happening on the first floor and this involves going up a fairly steep staircase and I have not seen a lift, so disabled access appears limited. The staff have always been helpful and my daughter, husband and I all wear glasses and have bought them all instore. They have a camera so you can see yourself wearing different pairs of glasses, making it easier to choose a pair. D & A are part of the nectar scheme which may be an advantage to some and there are often vouchers for free or dicounted eye tests in magazines or online.

Stay away from these sharks! The Eye Academy is twice as…read moreexpensive as the rest of the high street when it comes to the eye examination. They also offer no discounts or vouchers - for example when combining with the purchase of a frame and/or lenses - at least at the time of my visit and despite request. What is worse is their staff attitude and lack of professionalism. The prescription was scrawled on a piece of paper rather than providing it in the standard industry-standard format and on something that might be more easily retained. They also were completely unwilling (unlike their competitors) to provide the interpupillary distance and varifocal height measurements. (I have previously been able to receive this from Vision Express as an example of the difference in behaviours). Further still, as a walk-in customer no availability was available that day for a eye-test. Perfectly fine with this we proceeded to make our way out to be told that, "they would squeeze us in"; they had one or two appointments free. Surprised - given what I was just told, I asked what time and I was then told - anytime I wanted. Should have walked away then and I was foolish for not doing so. Will not (ever) be visiting this opticians again.

Whenever walking into this branch the first thing I noticed is the well-presented staff. The staff…read morealways acts and look very professional. The store is always very clean and tidy and has a nice feel to it. When going here for the first time for an eye test and purchasing glasses I felt a little nervous. The staff made me feel welcome and put any worries I had an ease and the experience wasn't anywhere as bad as what I thought it would be. They have a great range of glasses and frames to choose from and these are always ready within a week or so of choosing your frames. I go here every 3 years for an eye test and I am always very pleased with the service the staff provide.