I bought my last ever pair of glasses from Nicklins about three years ago, since then I've had…read morelaser surgery so hopefully will never need another pair. During my 20 years of needing glasses Nicklins was by far the most professional place I visited. A good selection of glasses at a wide variety of prices so all budgets are catered for. But more importantly a very good after sales service to go with your purchase. I had to return my pair when the anti glare coating became tarnished, they checked them and ordered a new pair of lenses which were delivered within a week and then when I returned fitted them into my frames while I waited. Excellent service, excellent selection and highly recommended.

what a pleasure to be dealt with manners and fantastic customer care.better than the rubbish at the…read morebottom of town in guildford.

My personal experience is very positive and I would to suggest anybody to have eye test and buy…read morespectacles. These people would not stop helping you until you're fully satisfy which is one primary reason I consider this location. I would never forget the day the arm of my spectacle (the one that I have bought from my country) has been detached and these people try to fix it free of charge.

I went to Vision Express today for the first time as I needed a pair of prescription sunglasses…read moremade up fairly quickly and they were able to offer the service I needed. The shop is actually fairly big and very brightly lit which makes looking at the glasses much easier. I found the staff attentive and helpful and I actually visited three times as I was not intending initially to have an eye test. I was due an eye test next month anyway and managed to print a voucher from the internet for a half price eye test and a 10% off voucher for a new pair of glasses. The eye test was effecient and I was seen promptly and the optician explained everything that happened. I was very impressed with the service and hopefully my glasses will be ready to be collected on Tuesday.

The whole family use this optician based in Guildford. The shop is based on 2 floors with the…read more'testing' happening on the first floor and this involves going up a fairly steep staircase and I have not seen a lift, so disabled access appears limited. The staff have always been helpful and my daughter, husband and I all wear glasses and have bought them all instore. They have a camera so you can see yourself wearing different pairs of glasses, making it easier to choose a pair. D & A are part of the nectar scheme which may be an advantage to some and there are often vouchers for free or dicounted eye tests in magazines or online.

Stay away from these sharks! The Eye Academy is twice as…read moreexpensive as the rest of the high street when it comes to the eye examination. They also offer no discounts or vouchers - for example when combining with the purchase of a frame and/or lenses - at least at the time of my visit and despite request. What is worse is their staff attitude and lack of professionalism. The prescription was scrawled on a piece of paper rather than providing it in the standard industry-standard format and on something that might be more easily retained. They also were completely unwilling (unlike their competitors) to provide the interpupillary distance and varifocal height measurements. (I have previously been able to receive this from Vision Express as an example of the difference in behaviours). Further still, as a walk-in customer no availability was available that day for a eye-test. Perfectly fine with this we proceeded to make our way out to be told that, "they would squeeze us in"; they had one or two appointments free. Surprised - given what I was just told, I asked what time and I was then told - anytime I wanted. Should have walked away then and I was foolish for not doing so. Will not (ever) be visiting this opticians again.

This is a locally run opticians and Optometrists, and is small and perfectly formed…read more If you want a quick eye test and the newest pair of designer frames, you could go elsewhere, but if you want a more in depth eye exam, or a test for some kinds of visual disturbances, (such as Irlen syndrome or other forms of Dyslexia) than you should start here first! I visited last year for my first full-length eye-test, and the Optician, a very gentle and entertaining chap, really did a fantastic job. He went into great detail to explain various conditions to me, not just the symptoms but the scientific causes, and seemed to enjoy sharing information. The price was good, and the service was excellent.

From the owner: Quality family eyecare in Bishop's Stortfordread more