Great boutique opticians offering some really stylish frames.read more

Imagined being an overseas traveler in London and finding that you had not packed your contact…read morelenses. Panic sets in as you try to locate an Optician to assist you. Luckily I found Auerbach & Steele. Over the telephone, A&S guided me through the process of obtaining a copy of my very unusal prescription from my US-based Ophthamologist and had a sample pack of my contact lenses ready for pick up within hours. Throughout multiple calls and finally the in-person pick up, the staff were professional, helpfula and kind. I cannot recommend anyone more highly than A&S.

I love this shop. I brought a complicated pair of frames in Paris that required specially mounted…read morelenses that nobody had seen before. So, I had a hell of a time finding a place that could do it locally. I happened to find these guys after scouting the optometrists in the area. Fortunately, they could do the service, which was a lifesaver as I didn't want to go back to Paris just for that! The staff here was amazingly helpful and patient as we sorted out what I needed. By the way, they also seemed to have a great selection of frames. I will definitely be back!

I ordered a frame online, automated purchase message said "we'll let you know when your order is on…read moreits way". A week later I messaged their customer service to get an update, no response. I tried the chat function on their website, no response. I sent a message on their facebook page, no response. After my second email to customer service they responded by saying "we'll let you know when it's on its way". I emailed back to ask them to specify if I should wait a day, a week or a month but of course nobody bothered to reply. There's no option to cancel the order so I'll have to talk to my credit card company to get my money back. I'm sure they're lovely people in the store but their online customer service is non-existent.

My friend broke his specs in the morning... Was urgently looking to repair or get a new pair of…read moreeyes... This shop was what i found on yelp... Very efficient but mostly are designer's glasses... All are unique and one-of-a-kind... Got it done in half an hour... Very great service... 4 stars due to the lack of classic designs... If not, everything's good

Worst customer service, ignore my calls and give excuses to wait for text. I paid £39 upfront…read moreordered new lenses to be put into my frames on 9th August. Assistant wrote 24th August collection date on my receipt. I have been waiting 5 weeks. I have been ringing every week asking where are my glasses. My frames were not sent off the lab and it has been sitting in the tray for 5 weeks. I want a full refund and compensation for wasting my time. I demand full refund of £39 and compensation for waiting my time. I rely on glasses, I work on computer for 8 hours everyday and i am using prescription glasses that are out of date.

Bought a new pair of frames (fairly trendy ones) with ultrathin lenses for less than £200, which…read morealso included a free eye test. Very happy with this. Another shop was quoting nothing less than £250. This branch is pretty busy with office workers and the staff work hard and cheerfully together to serve all customers. Commended. My specs were ready on the day they said they would be and were available to collect later that morning.

I popped in to see if they could help me tighten some sunglasses and they were so helpful! Really…read moregreat service.

Called in at Ollie Quinns (18/05/22} in Neal's yard as I had lost a nose pad from my glasses. Three…read moreother opticians in the area had refused to help as I did not buy my glasses from them. The young lady in Ollie Quinns repaired my glasses checked all the other screws and cleaned the lenses. Then refused payment. Great service. Thanks

Great service. Good price (with voucher). Hitread more

Support local, buy quality, look rad . . …read more by giving your left tit/testicle for a pair.

I came in here to buy some glasses with a pre-existing description. Was met by a lovely lady who…read morelet me browse but made it clear she was around to help. When she went off and I decided on my frames, this useless fella took my order. As is always the case the total cost came out a lot higher than I was expecting and it took the guy a while to break down the cost for me. He seemed fairly inexperienced, but the way he moved through the computer system made me think he's been there a while. He took my face measurements without telling me what he was doing, and signed off without telling me when my glasses would be in/how I would be contacted. All in all, not great customer service, although I think it might be down to the individual.

This review is for the VE in Wimbledon. Firstly, it takes you forever to get an appointment. It…read moretook me 40 days to get an appointment. Yes, 40. and they say it is because they have a backlog. Like that is my problem. ! There are a lot of hidden costs that they don't tell you about. They say your lens test is free. It is not! It's for £35. it is only free if you are going to sign up for their direct debit scheme. Firstly, they make you wait because of their inefficiency, then you have to pay for such crappy service. The same lenses they prescribe are available cheaper in a lot of other stores. Will never go there again.