I ordered a frame online, automated purchase message said "we'll let you know when your order is on…read moreits way". A week later I messaged their customer service to get an update, no response. I tried the chat function on their website, no response. I sent a message on their facebook page, no response. After my second email to customer service they responded by saying "we'll let you know when it's on its way". I emailed back to ask them to specify if I should wait a day, a week or a month but of course nobody bothered to reply. There's no option to cancel the order so I'll have to talk to my credit card company to get my money back. I'm sure they're lovely people in the store but their online customer service is non-existent.

My friend broke his specs in the morning... Was urgently looking to repair or get a new pair of…read moreeyes... This shop was what i found on yelp... Very efficient but mostly are designer's glasses... All are unique and one-of-a-kind... Got it done in half an hour... Very great service... 4 stars due to the lack of classic designs... If not, everything's good

I popped in to see if they could help me tighten some sunglasses and they were so helpful! Really…read moregreat service.

Called in at Ollie Quinns (18/05/22} in Neal's yard as I had lost a nose pad from my glasses. Three…read moreother opticians in the area had refused to help as I did not buy my glasses from them. The young lady in Ollie Quinns repaired my glasses checked all the other screws and cleaned the lenses. Then refused payment. Great service. Thanks

Very impressed. Husband had a very detailed eye test, took best part of an hour. I thought they…read morewere checking every eyelash. Beautiful surroundings, tranquil atmosphere and highly trained caring staff. Service is not cheap compared to those awful chain stores, but in our view you get what you pay for. Eye health is important. Optician even nixed one frame as being unsuitable for my husband's face as it bowed slightly. Completely converted.

Poor customer service. My husband had to get glasses because they flew away while getting on the…read moretube, and as an emergency, we found this place and are familiar with it due to being from NYC, but it's the worst customer service. There were 4 employees, and a middle aged blonde lady with glasses was very frazzled, saying to wait, then taking other customers. She had a very rude tone, after telling us that they only do eye exams on fridays, she referred us to Vision Express. And, that's the only reason I'm giving them 2 stars because the employee at Vision express was very kind and helpful. You should know if a customer is asking for an emergency eye exam, it's probably because they can't see where they're going. You're in a vulnerable state, and should be more understanding!

Amazing customer service and gorgeous frames. Husband's vintage glasses were sat on and a temple…read morebroke off on our first day of a 10-day trip to London. We knew Moscot from NYC, so we made a beeline to the London location. Kris couldn't have been more lovely and helpful. He was so patient while both husband and I tried on a million pairs (two of which we bought when we got home to NYC). AND he had temples custom made to match the broken glasses, and we had them back in two days for a reasonable price. AND he gave us great advice on cool places to visit in London. Highly recommend!

Hi-end brands both international and local brands with trendy stuff; specialised niche products on…read moredisplay. Seems very sought after especially during the holiday season. Try visiting if in London at Piccadilly street next time!

I wanted to love Burlington Arcade but their selection just wasn't what I was expecting…read more The shops at Burlington Arcade lean mostly to boutique shoes and suits and jewelry, no scarves or wraps or silk, almost nothing feminine. It felt very much like the focused customer base were men (and gifts they would buy for themselves or their wives) and the selection of the lane offered really showcased that. I still think it's a fun walk through if you're visiting, but I wouldn't go expecting to buy gifts for women outside of jewelry.

The experience was disappointing due to cost transparency issues, delays, and unresolved disputes,…read moreand it has left me hesitant to recommend the service. The glasses themselves are fine - nothing overwhelming for being over engineered, and the materials themselves change over time so the precise fitting becomes irrelevant as the frames shift themselves leaving the product not resilient and requiring expensive repairs. Absolutely & without a doubt not worth the investment.

Great experience at this trendy glasses shop from Australia…read more They have loads of different frame designs, and easy to understand tiers of pricing. Their optical eye test was also very professional, using state of the art equipment and one of the most comprehensive eye tests I've done. You should book ahead of time though instead of just turning up. The glasses are trendy, and the pricing seems reasonable - not the cheapest, but also not super expensive. Service was also very friendly and helpful, and I will definitely be back!

They are amazing. All the people that work there must love what they do and they do it extremely…read morewell. Good selection of glasses and nice designs. My husband and I only have glasses from Bailey Nelson in Covent Garden. We have a lot of frames. We don't live in London anymore but they tried to get them done before we left the country this time. Thank you guys!

Don't recommend this optic at all! They broke my wife frame during changing them with a new lenses!…read moreThe manager just created story that they told me wife during the check up but she did not understand that there is a risk of possible thing to happen! Also, bad communication, they never contacted my wife on the phone just promised several times and we had to contact them for any updates about recieving lenses and frame! Bad organised place, poor management! They left my wife suffering without glasses until the frame arrives in the store (today is day 5 no calls from them, yet)! It seams that they don't care about old frames and purposely broke them to make you buy new frames! Not very genuine merchant?

My eyesights quiet good, thank you very much!…read more The range of sunglasses here is superb........local brands and designer such a Gucci, Prada etc. And 50% off at the moment. Eyebrows raised! Ok, there is more. They don't really get into the selling style, and they are the largest eyespecialists I've seen in Central London. Its almost like a glass house. From the light weight titanium frames to the plastic stuff, they are very updated in their business. I've seen them with the other customers thats how I know a bit. Always turning things around the store just like we do at home, these services have designed a unique customer service. The cafe Apostrophe is a practical place to wait while your glasses are getting ready or you can indulge in some unique fashion shopping at Heaven & Earth. Its unusual but works.

My girlfriend went in for a scheduled eye exam and to pick out new frames. She struggles immensely…read morewith seeing and had her friend help her pick out glasses after her eye exam; however, the employee working at the time got very up close and personal with my girlfriend and her friend, yelling that the store was closing. She implied that my girlfriend and her friend were wasting time in the store by messing around when, in reality, my girlfriend has heavily impaired vision and needed her friend's help to choose the glasses for her. This place has terrible service and clearly doesn't treat its customers well.

Excellent customer service in this branch . Have been in for glasses and received suck lovely staff…read more Who knew exactly what they were doing .