I just want to share my wonderful experience yesterday. I come across this location because I lost my prescription glasses while visiting Tower of London the day before. I'm visiting from South Florida and I needed a pair really quick because I had to leave for Liverpool in two hours! I google'd online and found that I may be able to get a replacement pair from this location the same day because this is one of Vision Express' larger locations. I walked in and right away was greeted by the optician Bishan and explained to him my situation. I asked if he can create a replacement lens based off the prescription sunglasses I was wearing and he said no, they're not allowed to do that. Fine, I'm actually due for a new eye exam anyway. He said it's £25 for eye exam. No problem. He took me to the exam room and in less than twenty minutes I was done. I had prism in my sunglasses and originally he said they would have to order the lens in. But after finishing my test, he said he may be able to get it done there because the prism wasn't as bad as before. After consulting someone in the lab (I can hear him running up and down the stairs), he returned and said they will do their best. He put the order for the lenses in and moved on to the next patient. After five minutes I started to feel restless because I must leave soon to catch the train to Liverpool in Euston. We approached manager Dipak and pleaded that he would help rush the order. He also ran downstairs to the lab and returned ten minutes later with my new glasses! Tried it on and everything is in good working order too. I can't be anymore pleased with the customer service here. They understand your situation and did all in their power to meet your demand and boy they did. My friend who lives locally said she would return to get her optical needs there and would recommend this location to her friends as well. Everyone at this location were so helpful and friendly throughout the entire visit, from Bishan to Dipak to the lady who rang my order (sorry I didn't get her name). They truly lived up to their name with the speedy service. Thank you thank you thank you! read more