Had a great experience here…read more I went for the full service eye test, where they take snapshots of your retina and give you a 3D scan to look for any issues like glaucoma. Had a traditional eye test too. Sabrina was excellent and the team was fast. The price for the full set of tests was $105 and I felt it was good value as well. Haven't bought glasses or other such from here, but the service and quality out-did anything I've seen in the U.S. Would recommend.

Alex is a very personable and professional optician however the same cannot be said for the rest of…read morehis staff. I have been a client of the eye place spending thousands of pounds over the course of 2 years for Ortho-K treatment. Today I arrived ten minutes late for an appointment and was told that I would not be seen and would have to leave. I was literally told "we can see you but if another patient comes in you have to get out immediately". Not even dogs are spoken to in this manner. I was literally greeted by the attending optician telling me "you are late... mate" in a condescending tone. I have never been referred to as "mate" and this is definitely not the tone staff should be taking with customers and patients. I highly recommend investing in lessons to teach manners and RESPECT and customer service. Over time I cannot count the numerous occasions that I have been made to wait (sometimes twenty minutes or more!) while the attending optician would sit on their office on their computer with no patient in sight. I understand that being late caused an issue however they could have gotten started on the appointment instead of wasting time telling me how busy the day is and that the attending optician won't even have time for lunch. It is not my problem that they are not able to schedule appointments efficiently. Alex should invest more in training the staff on how to treat clients and how to ensure that the proper tone is adopted when dealing with issues. I will definitely not be returning and for other patients considering Ortho-K I would recommend Visioncare on Harley street.

I wouldn't say that my experience with opticians reaches far and wide and so don't really have a…read moreframe of reference, but I'll give Bromptons Opticians five stars anyway. It's impossible not to be impressed by their service. They're just great - so friendly and professional and forthcoming and helpful, really incredible. They always call me half an hour before my appointment to remind me, which is good, because I'm the kind of person who'd forget. They're reasonably priced compared to other opticians (so my optician friend tells me). Also, being an independent, family-run business they are not forced to use particular brands of e.g. contact lenses, which is common for the big branches. That means they really will get you what is best for you.

I was recommended to go to Bromptons by a long term local resident. I don't believe the shop does…read moreeye tests, but focuses on frames. The woman in charge spent a lot of time working with me to find the perfect pair of frames for my really thick lenses. I also have one ear that is higher than the other, which warps the sides of my specs - Bromptons are always happy to readjust the arms of my glasses for me. Thanks!!!

Declan the ophthalmologist is superb. The management of the business on the other hand not good at…read moreall which is why I give 3 stars. They didn't order my lenses when they were supposed to, then told me there was a delay with the supplier. They charged me for three boxes of lenses and said that that is the price, my research told me otherwise, when I raised this the manager/owner wouldn't even consult with me directly as I had requested and got the receptionist to phone me. Just got off phone with receptionist and they were trying to get me to pay for the lenses again saying they couldn't find a record of my payment and would I bring in a bank statement to prove it... completely unprofessional and mal-managed business. I will be going elsewhere.

Great eye exam, very thorough and helpful. Was not rushed at all and worked to find the best…read morepossible prescription for my occupation. Staff was very friendly and professional.

I've been using observatory for over a decade now and they are always friendly and really helpful…read more Each time I go back there is some sort of investment showing and new frames and tech. I write this because of the way they have adapted to Covid. A whole new enlarged Test Room with an actual window and a hi output vent system . All the usual precautions too but I was impressed how much more pleasant the visit is with the appointment system .

I have always had such good, friendly customer service for whatever I've been in for. Was really…read morehappy with the way they polished my 10 year old glasses recently so that they look new again, I didn't know that would be possible. I also like how it's a pleasant experience to wait on the comfy sofa and read a magazine or one of their books. They had an etch-a-sketch too, I can't remember if they still have it, but what a fun, nostalgic way to pass the time if you get there early for your appointment.

I have been coming to this optician regularly and I cannot fault but only give a very good honest…read morereview. Their customer service is excellent and nothing is too much trouble even if they are busy. The optometrist who does the eye tests is very thorough and is definitely worth waiting for if he is with a customer. He is exceptional and I doubt you would get the same level of attention elsewhere

I went to this optician today and was absolutely appalled by the service provided by the staff that…read moreI ultimately did not see the optician. I asked when I arrived how long it would take to see the optician because there seemed to be alot of people there. They said they would only know after the next patient. I decided to just wait and after about an hour I was still just waiting. They did not even take my contact details and say they would call me 10 minutes before my appointment. The manager obviously knew there was a queue building. After one and a half hours I asked how much longer it would take and they were still uncertain. I told them to cancel my appoitment because like most other people I have a life and shouldnt be expected to wait for what would soon be two hours. After about a minute I realised that I should wait for my appointment as I had already waisted nearly two hours of my life there. When I asked the manager if i could still see the optician, she said no because there were other patients who were waiting. This was utter rubbish because all the patients that were left had come after me. I believe this optician is in serious need of a new manager who knows how to run the establishment and preferably one who is not so rude. Unless you want to waste a few hours of your life and not even end up seeing the optician I strongly suggest that you do not go to betterspecs.

Outstanding optician, technically perfect, superb service. Melissa is a master at getting the…read moreprescription so precisely perfect it's amazing, and the eye test is such a lovely procedure with Melissa, she really puts you at ease! Jackie is a magician at working with you on getting the right frames, and is such a lovely person to deal with. Amazing team! I got a pair of gradient lens trifocals for everyday use with lovely green tint transitions, and gradient lens bifocal office glasses specifically for monitor and reading documents at work, both absolutely spot on and have transformed my life and days at work spent in front of the computer. Highly recommended, you'll be given the gift of your sight back when your glasses here, thank you Melissa, Jackie and team!

I bought my glasses elsewhere, but they weren't fitting properly. As Globe is local to me, I popped…read morein there with three pairs of glasses (!!) and asked if they would adjust them for me. Not only did they do it, but they were so nice and professional about it, giving me lots of time and patience. I would highly recommend them :)

Globe Opticians have been my family's opticians for about three years now. After they moved into…read moreGolders Green, we found that the service they offer is second to none. Being a smaller company, they are personable and helpful. We've been happy with the glasses, and have never had a quality issue. Their selection is adequate, with a good range of quality and prices. Definitely worth a visit! Parking is available in the Sainsbury's parking lot next door - if you don't get caught! Otherwise parking in the area is restricted until about 6:30pm. However, they are VERY close to the Golders Green underground and there are many bus routes stopping at this intersection.

I am not happy with the service, they told me for 10 days or maximum 2 weeks, but unfortunately it…read moreis now 3 weeks, I don't understand how you can hold someone hostage by deceiving them, they will be done today, they will be done tomorrow, yes I pay an amount of 1.2k and to soften my anger he gives me a discount of £55, be honest with the customer because they are paying for this service that they are not getting unfortunately. I am not happy at all, and it is time last time I go there and I will not suggest any of my friends to take stres a stay with this service

I've been coming here for 20 years, getting my first contact lenses here as a teenager. Kind,…read morepatient and helpful family run business.