Dunno what happened to this store, but the inventory of items has gone down. Shoe selection are…read morenow by sizes at the aisles for Men and Women instead of them being by different shoe styles. Guess it's been like that for over a year now. I remember they used to have the shoe choices by styles before... The sale items are not returnable, or I guess all sales seem to be final at the store. They have clearance racks all over the place for Men and Women. Last visit was over 3 months ago and bought 1 pair of Nike Jordan Luka 2 shoes for $60.00. Didn't really see anything else worth buying at the time...

RACIAL PROFILING: I had a really disappointing and uncomfortable experience at this Nike Outlet…read morelocation due to what felt like clear racial profiling. I came into the store with the intention of buying business-casual athletic wear and running shoes. I like to take my time when I shop, looking at styles, comparing items, and thinking about how I'll wear them with what I already own. I was also waiting nearby for my sister to get off work, so I wasn't in a rush. I had time and a budget. One specific employee: a short, bald Black man with facial hair repeatedly approached me, at least five times, asking in the same way different words insinuating, hurry up! "You STILL doing okay"? making the creepiest eye contact, despite me clearly browsing and not asking for assistance. The frequency and tone felt excessive and targeted. I was also texting my partner during this time, which I later showed to the manager to clarify that I was simply shopping, not doing anything inappropriate. After the repeated interruptions, I asked the employee to stop asking me, as it was becoming uncomfortable. Shortly after that, I looked up and realized that all of the items I had been collecting to purchase were gone. The same employee had removed only my items that I took an hour to decide on, while other unattended merchandise nearby was left untouched. This felt retaliatory and unprofessional. I want to be clear: I was not stealing, nor have I ever. I walked into the store with a $500 budget and ended up spending $488. No one should be rushed, followed, or made to feel suspicious while shopping, especially when they are clearly there to purchase. What made this even more uncomfortable was that the behavior seemed performative, as if the employee was trying to assert authority in front of other staff. Even other employees appeared visibly uncomfortable with how the situation was being handled. I do want to acknowledge the manager on duty, who handled the situation professionally. She sent the employee on break, helped me retrieve the same items, and personally checked me out. I appreciate her stepping in and making sure I could complete my purchase. Still, this experience shouldn't happen to anyone. As a gay, masculine-presenting woman, I left feeling targeted and disrespected in a space where I should have felt welcomed as a customer. I hope this location takes a serious look at staff training around customer engagement and bias, because no one deserves to feel profiled while shopping.

I have always had great service here. They always make an effort to greet customers who enter…read morewarmly and the check out process is always quick and efficient. The selection here is great too, my mom and I usually come out here with a few pairs to choose between from or we just get them all. The prices here are fair and if you are part of their rewards program, you definitely get some great deals or coupons on top of their already lower prices. The store is organized well too! You can find things you need easily from clearance shoes or items, accessories, socks, and other goodies! The store seems to be clean and well-maintained. They play great shopping music to listen to while you browse. Definitely glad we have a DSW close by as there aren't too many stores in Washington.

Boring selection. Rude counter service. Received an online…read moreorder. Shoes were filthy when I took them from the box-obviously worn. When I told the counter girl it made me not want to shop at DSW she said, snottily, you don't have to. Eventually went on to say it's not their fault. Would have been appropriate for her to at least say she hopes my next experience is better. Manager was not interested in my complaint about her.

This is fun if you like treasure-hunt shopping and can make peace with not needing any of what you…read moreare about to get excited about. It has a good local-shop feel, and it is a nice change from bigger thrift stores that can feel picked over before you even get to the second aisle. I like a place that still leaves room for surprise. Worth a browse when you have a little time. Friendly staff. Great pricing and worthy choices.

Don't consign any items of value here. They ripped me off. I consigned 5 expensive bags, ( 1 of…read morethem was purchased for $400, the other 4 were appr. $200 each, they gave me $90.00 for all 5 that were sold. They were asking $20 for a waffle iron that they supposedly sold my coach for. Rippp offff. Beware

At first when you walk by you will wonder what the heck is that? it's not immediately apparent…read more Then you start to notice the play areas inside and you see the sign. This is a foam dart arena. You can play with others and throw the foam darts. It's a large space with a lot of room to run around and play with the darts but I think the mysterious entryway makes it hard for people to find or figure out. It didn't seem very busy - to the point that a staff member was sitting on the floor inside the area (in full view) making a phone call. They could do with some livening up.

I came to shop at Bath and Body works with my kiddo & had to cut it short due to the intense heat…read more The employees there were awesome & very attentive to my needs. My question to the mall management is why aren't you fixing this store AC unit?? If the tenants are paying rent for you. Why would you leave them stranded with no working ventilation?? Outlet Collection DO something to fix this issue. Sincerely signed a concern customer for the employees.

My first visit was over a year ago and since then, I continue to go back. I'm not sure how she…read morespells her name but Unique was not only professional but she was helpful, knowledgeable and had a pleasant personality! Her expertise was very helpful in the women's AND men's shoes. Also, with the back wall products that helped out my Birkenstock leather tennis shoe purchase for my sister and insoles for my son. Thank you Unique for making my shopping experience pleasant and giving me knowledge of shoes I probably wouldn't purchase if you didn't share your knowledge of the total shoe. (Your warm personality and expertise keeps me coming back)! If you ever get a bad review, it's because THAT PERSON was having a bad day and took you down with it. Keep smiling, sharing your knowledge and expertise. ALWAYS a nice visit just coming inside to see what new products OR sale items are in stock!!! Oh, my last visit there was a Nancy there that helped me. (Nancy, if you are still there smile sometimes and make the customer feel welcome)! You seemed to be holding back when we were talking. Maybe it was because I didn't purchase anything, I just had questions about shoes. One more thing. I absolutely LOVE those laces I purchased...definable will be back for more colors. I do not like to tie my shoes and those were great!!! Thank you Gentry shoe store staff!!!

Haven't purchased my shoes here yet, but did put a pair on hold…read more Definitely 5 stars for the customer service. Both associates were very kind and helpful. Even if I don't purchase this pair of shoes here, I'll be going back here in the future and recommending them to others!

Do not, do not order shoes from this company. They will not fill your order, so I doubt they plant…read moretrees either. They will also block you from giving your opinion on Facebook, where they advertise every day. Forget their on line help also, always not available at this time. I learned the hard way. So don't do it.

This is the only place I know to buy Naot brand shoes at a reasonable price and get professional,…read morecourteous help too.

Not very hospitable owners/staff. I wanted to like the store, bc I enjoy western wear & smaller…read morebusinesses, but they don't make it easy to shop there. Hats are difficult to access and try on. Little to no help from staff. In terms of pricing, I felt that EVERYTHING was more expensive in store vs online. I looked up a few items and they were all 10-20% cheaper online. Hard to support local business when they A.) don't want to compete B.) don't care to invest time & energy into the customer service/experience that typically makes small business stand out & garnishes repeat customers. We left after waiting in silence for 30+ minutes for a hat shaping.

Came at the behest of my wife to shop for a cowboy hat for her cowgirl trip to Montana in April…read more My thoughts were find out your size in a Stetson and I'll order you a used on on ShopGoodWill.com. They have a really good selection of cowboy hats and found that every style had a different feel and sizing to it as the hats tended to be oval and her head round. Ultimately, she found a Rodeo King felt hat that fit good and she bought it. They also have a good selection of Wrangler jeans here so my advice is if you're looking for a hat or jeans you'll most likely come away with something. On the other hand I wasn't impressed with the cowboy boot selection as I only look at leather soled boots and found most of their boots were rubber soled. The service was good and had no issues with getting customer service and help picking out many different hats that were hanging from the wall where it was just out of reach unless you had a stick to help.

Don't waste your time and gas to get here like I did.... They went out of business .... There's…read moreonly Famous footwear, Champs, and other shoes stores here left.

I called to check in on a shoe. When talking to the guy on the phone, he was not friendly what so…read moreever. And when we were done with the call, he doesn't even say you're welcome or bye when I said thank you. He just hangs up. Poor customer service!

Oh my gosh their phone tree is a nightmare just to quickly speak to an unenthusiastic store…read morerepresentative. And I called the local number for the store!!! I must have had to press 5-7 different options AND then listen to 2 minutes of legal jargon about my call being recorded just to get to a live person. (That live person really hates their job!!) What in the heck is happening? I just wanted to check if they had a specific brand in store. This is unacceptable and it's likely why online retailers and Amazon are taking over the industry. Just really the weirdest longest phone tree I've experienced in a while for a very quick question. Won't be shopping here.

I went in to buy shoes for my children. The young woman there was helpful, however, when it got to…read morethe older lady. She wasn't helpful at all. We asked for a different size since my child needed it and she automatically went into berserk mode stating we didn't have the correct box and kept on repeating it. I didn't realize until later why she was repeating it and staying in the area where we got the shoes. It was as if she was accusing us that we "intentionally" changed the boxes. Took her 10 mins to make sure the rest of the boxes of shoes we were going to purchase were correct. Then, she went to the back to get the size we needed Uh woman, the boxes we had was given to us by your coworker. The audacity to ask me upon checkout to sign up for a credit card was messed up as well the way you treated my family and I.

Don't shop here. Owner has to audacity to disrespect customers who spend their hard earned money on…read morehis $300+ shoes. Recently, I bought a pair of "brand new shoes" that were plastic wrapped. When I came home and examined the shoe closer, I became suspicious (there were lint balls from socks wear inside the shoe and some creasing). I called the store to ask a few questions about my suspicions and instead I get replies like "you don't understand sneaker culture" or "why did you buy the shoe?" trying to shift the conversation and make seem like I'm crazy through the phone as if I don't have the shoes in hand while we're talking. Then after ~2 mins of talking, he tells me he has to end the call and go pick up his kids. Mind you the phone call was around noon on a Saturday and the store closes at 6pm. As a small business owner myself, I love to support fellow sbo's but this one is not worth your money or the buyer's remorse after purchase. Don't make the same mistake I did.

Absolutely terrible store, do not go in here unless you want to be disrespected. The owner thinks…read morehe's hot sh*t and his butt buddy Corey is just as bad. They will offer you the lowest possible, lowest ask on stockx payout then repost them for double what they bought from you for, everything in the store is overpriced. Almost all of there "deadstock" items are either worn or tried on by wannabe Instagram models because this old guys wants some coochie. They'll try and intimidate you but these guys are just posers. To wrap this up I'd honestly rather pay stockx prices and deal with the week wait then ever give these guys money.