Was interested in a pair of shoes that had some wear and were still $200, I asked if they would be able to provide a discount due to the noticeable scuffs. The manager on duty said they never do that. When I provided examples I personally had experienced in that same store with leadership being able to mark down items for instance when there is a rip in clothing, missing button, etc. it was like the gentleman didn't believe me. When I asked if we could speak with a leader he genuinely wouldn't call anyone or try to communicate with anyone on my behalf. Definitely was my representative of the customer service Nordstrom is known for. read more

Much has improved since my last visit 3 years ago. Today I planned on walking through to get to another store which I did but not before buying a couple of items from NR. The store was clean, organized, and the cashier was very nice. Will definitely shop here again. read more

Nordstrom Outlet in Auburn Collection is convenient with entrances from both the parking lot and the mall. The store is spacious, but for its size, I was surprised there's no restroom (or at least none that I could find) in the store itself aside from what's available in the mall. The selection of clothes is solid, and there's even a small area with kids' toys, which is great when shopping with little ones. While the cashiers are quick and efficient, there's rarely anyone on the floor to help with questions. Maybe that's intentional, but it does stand out. Efficient: Yes First-Time Friendliness: No Would I Return: Yes JY review read more

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The cashiers have always been wonderful at this location. They greet you with a warm smile and always ensure you put your rewards in (which I always forget). Staff around the store are eager to help customers. I am frequently asked if I need support finding items. Which some days I don't like because I want to be left alone. But, I understand that one of the key parts of their job is to ensure the customer has a smooth visit. So I appreciate the diligence. I will say as a plus sized woman their selection is very limited. And a lot of the brands they carry run small. I don't like a lot of the style they put out and find it hard to find good pieces because most of the clothing provided has intense patterns, big bright colors, etc. Which sometimes I am looking for, while most of the time most items in my wardrobe are neutral colors that are good to pair with one thing that stands out. So I don't like shopping here for just standard clothing for your closet but more one time outfits for events, holidays, or special occasion. Or that one fashion piece. Most of the store is pretty organized and the isles are pretty decently spaced. I've been to other racks where it is awful, so I do appreciate how much they take care of this location. Now pricing is in the middle. I wouldn't say you always get the best bang for your buck but these are supposed to be priced down high fashion items, but it doesn't always feel that way. Some brands just feel cheap but you pay $20 for a top that isn't the best and won't last you a lifetime. Nordstrom always gave me "lasts a lifetime" quality but I don't think the racks give off that quality. Maybe that's the point? This is an all rack thing though! I will say I only have one real negative thing to say, I feel like Nordstrom Rack doesn't really have a dress code. You don't need a company uniform to look good, and i definitely think that having short skirts that show your bottom (yes I saw a workers bottom when she turned around after bringing me an item) and wearing animal tails makes the rack seem more unprofessional. Those clothing items are definitely fine when you're out and about doing your own thing and when at a retail store that is supposed to be a reputable brand, it gives tacky. And don't get me wrong, I love myself a good mini skirt and I think it's so cute when people wear fun diverse items to express themselves in different ways (in this case animal tails). Just not in the workplace. Sorry I don't have any photos this time! read more

Let me say that this store looks pretty cramped with tons of stuff everywhere! All of the aisles are piled with clothes, shoes, accessories and other junk. Wish the organization of the store was much better. Looks pretty cluttered and messy. Prices are alright, reasonable for the most part and enough staff are available. Selection of inventory could be better, though. A lot of older brands, clothing styles, retro fashion seem back as the trend nowadays. read more

This location has recently changed their floor plan and it has made navigating through the store a whole lot easier. The selections are a little limited compared to the other locations such as Southcenter, Factoria or Bellevue but there are always treasures to be found. I also ordered my stuffs from Nordstrom and pick up from here. The line at the register could be long from time to time but everyone who works there are friendly and courteous. One of the customer service personnel Pansy is a joy to deal with! read more

The LINE!!!! I really have just left everything because of the flow of the line here. But the love part of this relationship, is this is the only place I can find my favorite candle and on sale. So I will deal with it every few months. Today there was one poor gal up there alone while the lane wrapped and went back to the shoes. Just to hear a sales associate go "Um why didn't you call anyone" lol poor girl was knee deep sheesh, what you expect?? read more

Nordstrom Rack - At the beginning of the Super mall - Department Stores Near Me - Auburn, Washington

Icon member went in for an exchange and purchase and probably won't come back. Customer service is the reason for the 1 star review. Cashier Leilani S. was the worse! No hello, she was too busy conversing with her colleagues who were standing around talking about a previous night out. ( I shouldn't know this) I said thank you, she did not say you're welcome, have a good day or anything. Very rude with attitude, fixing her necklace instead of checking me out, so I may go about my day. Staff needs training or just to go! Go to Tacoma where the selection is better and the staff are friendly. read more

Contrary to earlier reviews, I found things well-organized in this store. Clothes were grouped by size as well as color. Department areas were well-marked. There were some good markdowns but some areas like hats were mostly full price. read more

Employees called security on a shopper for taking clothing off the hanger as she prepared to go purchase item. Customer was intending on purchasing item until police arrived & then approached the store employee who falsely accused a shopper of possible theft. No apol issues, another employee consoled the accuser but no apologies to person being discriminated against read more

I've been to this Nordstrom Rack a few times now and every single time I go, it's always a mess. Clothes are on the wrong size racks, makeup are out of their boxes and used/touched and makeup items are constantly bare, and shoes and other items are scattered about. I understand it's the Rack where items are on sale or there are deals, but that does not mean there are standard in terms of being tidy and having things organized. read more

EEEPP. I love Nordstrom Rack!! I don't know why I haven't come here more often!! What the price tags... why is it so ... LESS expensive? Jeez.... the things I could have spent my money on here... Every time I came to the Super Mall... I would pass by the Rack... and leave empty handed. This time, my mom... needed a pair of sneakers... so I thought, let's go Super Mall! I bet they have cheaper prices at the Rack! My mom... gave a look of disappointment and left. I met the love of my life (: Okay, she wasn't the first love of my life unfortunately, but don't tell her. The Betsey Johnson Stud Muffin Cross Body Bag... so frikken cute!! I know right? Well, I was googly eyes over it for a few days, about a month ago... and it was $88+ tax... I shook my head and said, nopes, too 'spensive! -a month goes by without thinking about it- I SEE IT!! Yes, the Stud Muffin! MMMHMM!! I run [ok... fast walk] towards it and see that it is... ONLY $44+ tax... what the?! half price? It cannot get any better than this right? Oh but wait... I didn't come here .... with the intention of spending any money ... sad day. I was on a TIGHT budget...but decided I should reward myself once in awhile. I knew it was a good deal for... the price, I just had to... yep... I got it alright. The coral color! I love it and am so glad that I bought it! Although my wallet... felt betrayed (: read more

I was there shopping and everything was going well, and suddenly the alarm rang in the mall! It says there's a fire! This is the first time that I ran into a fire alarm in such a giant mall! We had leave right away and the staff was calm to get us out. Everyone was waiting outside or started to walk to their call to leave. read more

Nordstrom Rack - Department Stores Near Me - Auburn, Washington

Stood in the long line to be told I could only return one of the shirts I purchased. The one I that I paid $30 for would only be credited at $16.75. I've never experienced this before. When I said "well I guess you're not actually Nordstrom's" they agreed. Mind blown. read more

Not nearly as good it's counterparts downtown Seattle or in Bellevue, but it's still a Nordstrom Rack, and that beats Ross ten times out of ten. I wasn't able to locate any real steals when I was here. Point of clarification: It needs to be a high end ITALIAN designer label for more then 50% off to be a real steal in my book. I understand that only happens once in a blue moon, or the item is so hideous Versace would roll over in his grave if he ever saw it on another human being. That said, at MULTIPLE other Nordy Racks, I've found Armani, Dolce and Versace for real steals or better. Back to this rack. Even though I didn't find anything, my shopping buddy was able to purchase three pairs of Seven For All Mankind jeans for more then 50% off. Good for them, not for me. I would have given two stars, but I'm all for other peoples happiness, and they were happy, so bonus star for you Nordstrom Rack. read more

If stuff don't sell in regular Nordstroms they end up here and it shows. They mostly stock regular and at most slim straight styles so I had a really hard time finding skinny fit jeans. Of course they might be catering to the local demographic as well. I did spend a whole lot of time in the shoe isles trying different runners and all, but when it's only 20 - 30% off retail the incentive's not quite there. read more

Its not nordstroms No north face apparel right now in mens department. Also donr bother asking for help in shoes department. Security and loss prevention stand right there at exit door to make sure you wont steal. Asked to put one t shirt on hold was told they dont do holds?? Ok? Every store does only needed it for an hour. Ill go elsewhere thanks read more

Good selection, great prices! Employees are always very helpful. Yule was a superstar last night assisting me with a return. Just like all Racks, you'll need plenty of time to look through the merch. The check-out lines tend to be long, but luckily they move pretry quickly. Employees also take notice and will pull customers out of line to other depts to expedite check-out. Overall consistently 4-5 star experiences read more

It's a Rack. That means it looks a little sloppy half the time, and the shoe floor is a mess compared to a regular Nordstrom store. BUT if you're willing to hunt, and have the time to spend, you can find some great deals. My go-to place for jeans as I like the expensive brands (7 for all Mankind, True Religion, Joe's). Just don't bring a significant other who doesn't like shopping on a day when you want to look for shoes. There are so many racks to go through. Patience will wear thin. On their part. :) read more

For the love of god, get some help here! I have been standing in the return line for 33 mins. One person working and a huge line. She doesn't even call for backup! Yikes think twice about returning something! read more

I have never liked Nordstrom rack. The styles of clothing seem so unstylish and and geared for an older generation. Also, they seem to never have anything in my size. Perhaps not much XS's end up here for demographic reasons, or most everything in my size is bought up. Not sure. I don't really care. The prices are still very high. Even if the merchandise is name brand, it's name brand reject, so I'd think the point is to clearance the crap out. They play horrendous music, too. I have never been assisted by an employee at Nordstrom rack. Not once. However, the gal that rang me up in the shoe department was kind. Too bad they have her behind the counter, she should be on the floor helping guests. ;) My husband seems to like this store fine. Maybe it's a guy thing, maybe it's his bad taste in music! ;) read more

They are not all created equally: Nordstrom Rack in Southcenter is by far the better way to go. First off, the layout is awkward, it was really odd that they only have one set of registers, only by the mall entrance doors, there are no registers by the parking lot doors, not only was it odd, but it also screams, "SHOPLIFTERS PARADISE", I just really didn't think that the layout was very well thought out, and odd. I was shopping for about an hour, until one person said something to me. Finally, as I'm about to leave, one employee asked the lady next to me if she needed help finding anything, she then turned and said hi to me, and I thought that she would ask me if I needed help finding anything, and she didn't, she just turned and walked away, before I could ask for help. I'd been in that area for almost and hour shopping with no one in the area, this lady comes to the isle, and within 5 minutes someone's asking her if she needs help, just another thing that I thought to be odd. On one hand the lady that rang my purchase up was very nice and friendly, but she kept going on about their cards programs after I said that I'd think about it, I didn't like that she kept telling me about the program, because I already said I'd think about it, and there was a long line, there is no need to take 5 minutes to ring 1 item up, even more oddness. I wasn't very impressed with their merchandise either, although the product was plenty, the selection seemed to target only a few styles, not a large variety as for styles. I think that Grandma's, teens, and strippers might like this place. And don't get me started on the pricing, it didn't really feel worth it, it didn't feel like a deal at all. The Southcenter location seems to have it down, I think this place can take some notes from them. read more

This place is like a thrift store but with worse customer service. Their stuff is very overpriced for what it is, I never find anything I like. I got a $50 GC last year that I decided to try to use up today as I was in need of a new purse. I found a bag I liked for a reasonable price and was pleased, but my attitude changed when it came time to check out. The line was SUPER long. I looked around and found 4 "express checkout" counters with nobody working at them. I looked around and walked around the entire store looking for an associate in their uniform to ring me and my 1 item up. After several minutes I saw a girl scanning items for inventory. I asked her to help and she said someone would be right up. I said okay and waited at the counter. 8 minutes go by and still nobody. 3 other customers get in line behind me and begin commenting on the bad service. Finally after about 10 minutes someone comes up and I get to check out. Most difficult time consuming thing ever. Not really my thing. read more

Oh how the glory days of the "super" mall have fallen. Does anyone remember the store "Incredable Universe!" I miss that place, it was a bit Fry's and a bit Best Buy all rolled up into one place. Pre-Fry's and Best Buy.... Anywho.... This Rack is a bit lacking, the clothes are shrewn hither and yawn, small children run the isles somewhat reminds me of a daycare, minus the riding toys. When's snacktime served, I wonder.... Deals can be found, usually in someone else's arms, I had to follow this dude around until he freaked out and dropped that size 9.5 EE Keen boot he was carrying, that I was drooling at.... I left before the cops arrived.... Bargins galore, kids a plenty, sheesh, had I wanted to hear that much screaming going on, I would have stayed at home! Shop till you drop...or the cops roll up.... read more

Lines are always crazy long here and it almost always looks like a bomb exploded in the place. They recently redid the layout again and it is worse than ever. That being said every once in a while I'll find some great buys - so it gets 3 stars! read more

+4 stars for awesome prices -2 stars for customer service. So I'll preface this by saying, I'm probably used to the excellent service I get at a regular Nordstrom so my standards are probably way too high for this place. But let me say this, every time I set foot in one of these outlet type places, I'm reminded why I hate them...there are pushy people and rude workers. The bad: the woman in the fitting room. I won't get into details, she was just not helpful, unfriendly and even bossy. The good: if you have time, you can find some awesome deals here. Tips: Go earlier in the morning before it gets too busy. SOmetimes being there in the morning can be a pain because it seems like they are busy re-stocking shelves but it'll save you time in the long run. read more

Went day after Thanksgiving for the sales. I expected crowds and there wasn't any. Thought this was odd..... I specifically went to find Calvin Klein tops in my size. Found none. :( I then went to the make up area. Didn't bother to look for anything since it was a mess. After that, walked over to clothing racks and they were a mess too. Clothes on the floor and in wrong areas, etc. I gave up. I've been in thrift stores better organized than this store. This used to be a really nice store and not sure why it's now like this. Won't be going back. :( read more

This place was a complete mob scene yesterday. At first, I was OK with that, from a shopping perspective, because it's a help-yourself kind of place anyway. But then I noticed that there were a lot of staffers on the sales floor and only five cashiers with a line of (no joke) about thirty people waiting to check out. At that point, we turned around and left. I'm not waiting half an hour or more to pay. read more

Nordstrom Rack - Department Stores Near Me - Auburn, Washington

I returned a pair of shoes that were given to me as a Christmas gift. They were purchased on the Nordstrom Rack's website. The lady at the return desk put the money back on the purchasers card instead of giving me a gift card to use in their store. I let her know that I just going to go buy another pair. She called someone who she said was her manager and asked what she should do to fix this. When she hung up with that person she told me that they can't do anything about it and then....get this....suggested I call that person and ask them to use Venmo or PayPal to pay me. LoL. Really? I called their coporate office and asked if that was their procedures. She said no. The returns lady was wrong. I then called the store itself and the manager I spoke to also said the return lady was wrong. read more

So... not much money and would like some decent clothes.... The Rack has saved me so many times. This one is located in the Supermall in Auburn. I've purchased many items here and almost always at half off. All very nice items. The check out lines can be a bit long but they get you through quickly. read more

Awful customer service waited on line for about 15 to 20 min before 6 pm ,only 2 cashiers open taking for ever long line not moving . At 6 we were the nex ones to pay when I saw them closing the mall entrance that's when finally manager brings 2 more cashiers and her self to open more registers but not until entrance is lock . I ask if we were able to exit through the door she said no even we were on line for so long it was so frustrating after standing so long in line we still had to walk out side and go around to go back to the mall . Manager needs more training it's a big store she should have more cashiers open 15 min before closing mall entrance not after . read more

Very well organized at this location, everything seems to be where it's supposed to be. Got some great Sam Edelman booties for $70 that were regular price $160! There were lots of boots and booties on sale I guess I came at the right time. The only downside to this particular location I would say is that there was a super super long line up - longer than other higher traffic locations (ie. downtown Seattle). They only had two cashiers working and finally someone pulled me aside to ring me up on the mobile till. This store had good sale racks that seemed less picked through than other stores but that's probably due to the slower traffic for this location. In terms of designer brand selection I would say there weren't as many as more central locations. I would probably visit this store again if I'm in the area and coming to check out the rest of the mall anyways. I'm always struggling with my Nordstrom Rack addiction..... read more

Nordstrom Rack - Department Stores Near Me - Auburn, Washington

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Nice staff. The Rack has some good deals on quality stuff, but you have to sift. The lines can be long, but they usually move quickly. I personally like the new Southcenter store better, though. I just don't like the SuperMall. read more

The shoe department is obviously set up and run by the lobotomized. Dozens of racks of thousands of unorganized shoes means huge lines at the shoe window. None of this is hard to get. Why staff with one little very,very slow guy? It seems the prices are up, or maybe just the discounts aren't as good as in the past. I'll go back, but never for shoes. read more

Nordstrom was in the Supermall complex, easy to find on the car navigation. Parking was good Friday just after opening time. I found a really good deal on a pair of black Italian dress slacks at 90% off. It took a bit for the floor reps to open a fitting room, it was an average wait time, so I looked at the ties. I was impressed at the free and fast alteration service offered. The mobile phone credit card reader was a welcome alternative to waiting in a line at the register- just swipe on the spot from anywhere in the store. Nice deals and good customer service. The trousers on sale with new tie designs will definitely bring me back. read more

Plenty of great deals to be had at the rack. I always find something here. Went specifically to look for a pair of shoes. Found exactly what I was looking for, priced way less than I thought too! Staff is helpful read more

Sonya was great. I have a court appearance on Monday and a grand opening in a week and I needed to get clothes for both. She literally walked me through the entire process until I had the best looking most comfortable outfit I could have ever had. Then Q the tailor put just the right finishing alterations on my suit pants and jacket. I will absolutely be going back to see my good friends Sonya and Q in the very near future. read more

I love the Rack, but rarely get the stellar service that I receive at the regular Nordy's. Lauren however changed all that! She was fantastic and helped me buy 3 pairs of shoes. Thank you Lauren!! read more

This place is a shadow of who they used to be. This used to be the place to go for closeout and limited quantity deals, now this is a place that is trying to be the "Costco" of retail apparel. I say skip this place and if you have to carry a Nordstrom's back. Wait for one of the 3 annual sales and stock up in a flagship store. read more

Nordstrom's just lost a customer for life. ...I thought Nordstrom's accepted returns. Apparently it's only for 90 days. Not cool Nordstrom's- not cool at all. read more