I usually have a great experience at Nordstrom but it seems like things are changing. I went into Salon Salon shoes and felt a bit awkward. It seems they now have a bouncer for their shoe department. There was this large guy with a shaved head (not smiling) just standing there with his arms crossed staring everyone down. One of the salespeople asked him a question and all he said was "that's not my job". My question is "what is your job?" Is it to look angry and intimidating? to scare those of us, who might just be looking, off? He didn't seem very "Nordstrom" like he enjoyed his job or even really wanted to be there. One of my favorite things about Nordstrom is the people who work there. They usually have big smiles and are helpful and put me in a good mood just by their attitude. I was so disappointed I went to another department and now if he is there I don't shop shoes. I just thought Nordstrom should know their new salon Shoe "bouncer" is a no go and they might lose more than one customer. read more

Customer service is impeccable. Prices are steep but you can actually find some really good deals. It's always clean and clutter free.

Love this store! Customer service is most impt except in coffee shop tonight.. the barista was not .. everyone

I like coming here on the mornings to get my ice storm with a shot of espresso... the best place to get it is here! It just tastes full and good. read more

I've had so many good memories at this Nordstroms throughout the years. I've been going here since my very first Prada handbag at 18 and have been going here every time a trick takes me shopping. Their workers are easygoing and friendly especially the young Hispanic gentleman in the purse section that works on weekends. He has a fun personality and takes care of me even if he's not making a purse sale from me. There was a Phillipino lady in the lingerie area who knows more than the typical Victoria Secret sales associates about finding the right bra/support/fit and was very patient/accommodating with me when I tried dozens on. And also one of the associates even went out of her way to take off the last size 0 jean off a mannequin to let me try on! The customer service here is just spectacular! I was wondering why most of my friends have Nordstroms credit cards and always buy from here as opposed to competing stores. Once you've tried all the other department stores you'll realize the difference as the problems you have there would probably not even be an issue had you purchased from Nordstroms. Just read their return policy and you'll know why they have the best customer satisfaction. If they don't carry the brand or item in the store I still purchase from them online as their online service is equally efficient and quick. I always purchase high end goods from Nordstroms for a peace of mind. read more

A great variety of clothing, especially gowns! I was looking for a nice dress for my best friends wedding and what I found was better than I ever imagined! Unique pieces, but of course, pricey. Despite the prices, customer service was exceptional! The person who helped me also tried to track down a dress for me in my size. I really hate the galleria, but Nordstrom is the exception. read more

Very happy shopper. I shop in the men's store here quite a bit and especially for my suits. Today I brought back a suit that I had purchased before that simply wore out in the inside seam area and only after a half dozen wears or so. Was a bit disappointed given the brand so we took it back to see what my options were. Just wanted to get fixed or possibly some credit back on it. The salesman I bought the suit from was actually in the store which was unexpected. We talked about the issue and he surprised us by saying that the fabric failure was unacceptable and he offered to return it in full and credit toward a new suit. Not completely uncommon except I bought the suit in December 2013 and this is August 2015. And it was during the semi annual sale so I was able to get two new suits in place of the returned suit. Absolutely amazing and I am thoroughly impressed by their store policy on this and the willingness of the salesman to help with it. Very unique and I will be back for my next suit purchase. So why only 4 out of 5 stars? Because I have been a bit disappointed over the past couple of years with the buyers for the store's merchandise. I am a mid-aged man of normal build and they seem to have a buying preference now of the 20 - something, thin build with a slight feminine preference. Not very attractive merchandise for someone like me and deterring me from buying my regular clothes here. But still love the service. read more

I've always the nordstrom's girl since day one. Their return policy is incomparable. I always leave happy whether it's a return or a purchase. read more

I managed to wander into the shoe department hesitant to ask for a size 11m woman's shoe- I want comfort and style- I figured this was it. One salesman RAN a step ahead of me to keep from having to deal with me. I am not that unattractive- I AM however, over 200 pounds- ( so sue me!) The next one that came near got snagged- and He brought out pretty much every comfort shoe they had in my size- made no judgments on my budget- as it was , my budget was unlimited for the buying spree as I live 350 miles away and had ventured here just to shop. I bought two pair- 238 dollars- one a not very pretty but comfy slide with VELCRO- as I said, not pretty- and a pair of pretty thong sandals- I do not think I got a very good deal- So when they semi annual sale came along not much later on the INTERNET- I bought three pairs for about 100 dollars and was very satisfied- I do not think I will return to the Hidalgo st store for my shoes. read more

Friendly staff. They are helpful. A bit spendy. Was kinda hard to find certain shoe brands since they were spread out amongst the shoe department read more

Beautiful store. We were looking for great bargains, but none were found. Pricey store.

I do about 90% of my shopping here. Awesome staff, curbside delivery and a great selection of goods from affordable to ultra luxe. Always a great experience and never a burden to shop here. read more

Went to Nordstrom's during their anniversary sale . Was at the Kendra Scott counter , teller the man there the purchase is for my sister and I need a gift receipt. Puts them in tissue paper and a Nordstrom bag . I asked for a gift box the answer is they do not provide them for Kendra Scott earrings . Really? 200.00 and I can't get a box? I go over to the cosmetics area the Womans follows me I tell her I need a new blush foundation and consealer by now we are at Chanel area and says get this which one do you want? I said well would t that be your part of this to let me know which one. She says please look around and let me know which one. Leaves me to go talk to another customer who was in their teens. Told the woman at the perfume counter after my purchase how upset I was she says the representative should not of done that. It was not busy that day it was either a Monday or Tuesday at 6:30 . Oh it still got better I went to buy a handbag from Marc jacobs the sales person greeted me and I picked out the one I wanted and then waited and waited and waited for him to get off the phone I can't even make this up so disappointed in my treatment that day read more

I absolutely LOVE Nordstrom!! The shoe section is to die for. It's also split up into sections that caters to certain budgets (from high end to juniors). Nordstom has clothes that will please all sorts of tastes and budgets (it's on the pricier side but totally worth it!) The store is divided up into different sections, so it is easier to maneuver through. The juniors (BP) section is a great place to get good quality clothing and jewelry for a fraction of Nordstrom's usual prices. They have a good selection of the latest trendy clothes and jewelry. The prices are pretty reasonable which is a plus. They even have a bridal boutique! I have yet to try the Bistro, but sometimes, the restaurant hands out random samples while you're shopping, which is a nice treat. I also want to try out their spa. It smells amazing when you walk past it! The rewards program is really great! After 500 points, they send you a $20 gift card. They also give some customers a complementary valet parking card to use every time. No more worrying about finding a parking spot! I really like the ambiance of Nordstrom. It's not too upper class/snobby like Neimans but it's not mediocre like Macy's. I'm always happy when I'm here. The customer service is IMPECCABLE. For Christmas, my mom wanted to get my grandma something really special. As we were browsing the store, we came across the St. John section. Mary was such a big help and we ended up with the perfect outfit for my grandma. She loved it. Another plus is that Nordstom's alterations department hemmed the pants for free! Mary also sent us Christmas and Thank You cards, which really showed how much she cared. If you bring your things to customer service, they will box and ribbon your gifts for free. You should definitely come here if your budget allows. If not, come during their amazing sales and find yourself something special! read more

A friend had recommended I come here to get fitted properly for a bra. As soon as I walked into the lingerie department I was greeted by a very kind young lady, Esria. She got me sized properly and then asked what kind of bra I was looking for. I explained what I was wanting and what style I liked. She quickly went to find exactly that and returned with many choices. She was very kind and thorough. She even went as far as to help me find the bras that I liked once on the sales floor. They didn't have my size in a certain color so she helped me to order it and have it shipped to my house. I will definitely be coming back here for my bras and looking for her to assist because she was just that helpful. read more

I love this Nordstrom! They're always soooo helpful and always find a way to solve your problems even when the power went out! I would rather go to this Nordstrom than any of the Nordstrom's in Southern California. read more

You will notice as soon as you enter, there is a very calm and pleasant aura about this department store compared to most others. The staff is always very attentive. There is a lot variety from trendy to traditional. They have crazy awesome sales..although men get only 2 sales a year I think. They will let you return items even after 30 days: I purchased very expensive pants that started to show a lot of wear after only a couple of washes and they let me return both...about 6 months later. Its nice to see after all of these years that their impeccable reputation for customer service and exclusivity hasn't changed. I love Nordstroms and so should you. I'm Ben read more

My mom works at a Nordstrom in Minnesota, and I have to say the service down in Houston wasn't very good at all! We waited forever till someone finally helped my cousin with a Tory Burch wallet only to find out it was scratched on front! The lady was nice enough to go online and have one sent to my cousins house free shipping/handling! The pulled through but we were dissapointed at first! read more

I went to the Galleria recently to buy a new suit. I started off at Brooks Brothers. They have some very nice suits that were in the upper end of my price range. The saleswoman was very helpful but just too pushy for my taste, so I didn't feel comfortable buying from her. I then went to Saks, knowing that most of their suits would be out of my price range. They had a few that I could afford, but the two salesmen working the suit department were entirely unhelpful, despite me being the only customer there. I realize I wasn't buying a $2000 Armani suit, but they could at least made some effort at making a smaller sale. Then I went to Macy's, but the salesman there just didn't seem knowledgeable at all (he told me the jacket shoulders could easily be altered to fit me better - ha!), so I quickly left there, feeling sorry for anyone who had bought a suit from that guy before. Then I found my way into Nordstrom and was greeted by William. I told him what I was looking for in a suit, and he quickly showed me 3 or 4 that fit my requirements, including price limits. In fact, two of them were on sale for 50% off, and luckily it was one of those that was my favorite. So, I got a $900 suit for $450. Unlike so many salespeople out there, William was willing to show me what was best for me despite his commission not being as good as a fully priced suit. Because I was so happy with him, I bought an extra shirt and two more ties than I had originally intended, since he deserved it. The whole experience, including the fitting and tailoring, was outstanding. If you're looking for a men's suit, go to this Nordstrom and ask for William! He's the best. read more

Great customer service! If they don't have what you're looking for in your size they will order it for you and get it shipped to you and as always- free shipping! read more

Nordstrom at the Houston Galleria is one of my favorite places to shop worldwide. Having shopped here for many years, I wanted to review and say how impressed I am by the sales associate Ryan who works in the Men's Rail section. Ryan takes care of the customer and makes every experience enjoyable because of his great attitude, knowledge of merchandise and fashion, and complete dedication to putting the customer first. read more

For a retail department store, they have the best customer service and return policy is terrific! Went here to exchange a shirt I got online from the anniversary sale from last year and the rep didn't care I had bought it from last year since it was still on sale for this year's anniversary sale. She kindly did the exchange for me from the 15.5 size to 14.5 with no fusses. She also gave me some recommendations on a few other items from the sale especially some shoes but unfortunately didn't want to splurge too much lol. Nordstrom business model does things the right way from provided quality products, excellent customer service, and leaving you satsified in the end! read more

We've shopped here several times recently and have had great experiences each and every time. Service is fantastic. Sales people are very knowledgeable and so stylish. The store is beautifully merchandised. I'm a life long Macy's (Foley's) shopper but have grown so tired of their selection, dubious quality and clueless salespeople. I'm now a Nordstrom convert. read more

Love Nordstrom!! Vince helps me when I shop there and he is hands down the best sales associate!!! You can usually find him in men's apparel. read more

It has a wide variety of popular designer jeans. That's really the only reason why I come here. You don't have to go store to store or online looking for your favorite brands. Many are right there. They will also hem your jeans for free - how cool is that ? The sales associates are extremely helpful and friendly, too. read more

One of my favorite stores for great quality and outstanding return policy. I had a lot of problems with getting things shipped to my house that they locate at other stores, because they ran out is stock, so if it's not there I don't buy it any more. Ah and don't miss the bistro upstairs: good food reasonably priced in a full service restaurant. Is a nice break during a shopping day. I come here often. read more

Love love love this store!!!! I'm all about excellent customer service and a great shopping experience! I have never had a problem returning anything even months old! All the sales associates are very friendly and helpful!! Awesome store!!!!! read more

I bought two pairs of shoes from here and tried to return it because after a couple times I used them, they were starting to peel. I had to watch when I wore them because of this. I decided I wasn't happy with the shoes and I paid a lot of money for them. An employee on the shoe floor was helping me and offered to exchange them when the manger shows up and tells me it is normal for it to that. I have the same shoes in different colors and it does not do that. So much for your great return policy Nordstrom. I will not be returning to shop here. Thanks! read more

We always shopped at Nordstrom especially in their men's department for my husband slacks, blazers and suits. However when they made the political decision to not carry the Ivanka Trump clothing line right after the election, we decided to not patronize Nordstrom and instead take our business to stores that stay out of preaching their political beliefs. read more

I ended up not purchasing anything because they didn't have what I was looking for in the correct size/color/style but the sales girl who helped me was fantastic. She had to go in the back several times looking for my size and was super friendly and helpful and didn't seem annoyed at all when I ended up walking out with nothing. I would rather pay more for something and have fantastic customer service that get something on sale and have employees who ignore you and leave you to dig through racks all on your own. read more

Worst Nordstoms ever! Traveled from San Diego to Houston for work. Got caught in a torrential downpour at the Avis drop off, car broke down before we left the lot. Avis could do with more coverage at pickup and drop off but that's another story. Only in Houston for one night for work so shoes and dry clothes were needed especially a bra! Hey the Nordstoms anniversary sale is on...shoes and a dry bra!!! Well, the shoe department was helpful but the lingerie department could....care...less that I was even in the store. It was the anniversary sale but 3 on a Monday there were only about 3-5 shoppers in that department with the employees chatting at the registers. I asked for help and answer "um...sure" told her what I wanted and needed and she she handed me 1 option, threw me in a room and never came back. Had to go back out and get a new size and waited and she never came back...so I left. I have traveled all over the Country and have never been more disappointed with the service than here. I am a loyal shopper but would discourage anyone from shopping at this store. read more

LOVE THIS STORE!!!!! The return policy makes me comfortable in what I purchase and I love that they have free shipping and returns. Everyone is SO NICE at this store!!! read more

Appreciate the response; yet I have to wonder if it will result in a true conversation off-line. I have been a customer since the first day this store opened at The Galleria, and there has been serious erosion in both service and inventory each year, this year being a true low-point. I'd love to speak with Management and a Men's Buyer Rep. read more

Being fair is informing all your card holders or customers of changes in returns policies.Being Fair is giving a refund,in the same manner of payment,provided the items have Nordstrom tags,manufacturer price tags and proof it was purchased at the store. I had all items purchased on my Nordstrom card.The store manager,Katrin, refused to refund me for the price payed for it,two,she decided to put it on a merchandise credit,though it was purchased on my Nordstrom card and third took that opportunity to school me of their refund policy in April,after one of her very rude supervisors,Chase had addressed me in an undertone.I guess it has turned to Neimans,where you have to dress a certain way to be acknowledged. She,Katrin claimed they couldn't go back to three years,though one of her supervisors stated their systems can go back that far.They used to be able to go further,I guess times have changed but instead of taking your frustration out on me,you should invested your time into training your employees and get the "walmart attitude"out of them. I can understand if it wasn't purchased on a card that they couldn't track,but this is a card they issued and can trace transactions.This guy Chase,was ridiculous,y rude,I couldn't even get a word in.He was cocky,rude,no home training and disrespectful.It is a business relationship and nothing more but you are in the wrong business when a respectful customer can't even get a word in. Not only was it a merchandise credit,but at a price below what I paid for.The prices and tags were all right on the items. I've shopped at Nordstrom for more than 25 years,long before and more years combined in any experience Katrin or her rude manager,Chase might have collectively working with the company. I will take my time,gather all I purchased at the store and return it.I would tell all my contemporaries to stop or cut down on their Nordstrom purchases.Power of the consumer. read more

I try to do everything for our family at Nordstrom bc the customer service is outstanding. We also love to eat at the restaurant on the third floor. We can navigate our gluten free diet well, the food is outstanding, and they have great cocktails and wine. We LOVE everything Nordstrom! read more

I have been to nordstrom many times, the dallas location is a lot better, customer service wise on the floor, and people whom dress the part for a job..The barton creek location in austin is...okay, but This particular store in houston, I would have to say is on the opposite end of the mall for a reason, and a part I won't continue to walk to. Save your money and go to Saks or Neimans, same product, better service as in, they aren't goofing off, gossiping in corners, eating and drinking on the floor and looking like they don't care to be there at all, and you don't have extremely eager "sales people" trying to take every little bit out of your hand,a lot of their employees either smell like weed or cigarettes. 90% of the employees are upstairs drinking with me on lunch breaks, or at Saks, peli peli, no joke. with their nordstrom employee bags and all. And the designer section ? If they steamed their clothes I may want to buy them off the rack but definitely not in the condition that they are in. Crystal and Pam on the second floor are the only reason I still buy from there and even then, I have them pick things out for me and send them to my house. I don't dare go into the store anymore. Saks shoe department has a better display and set up, half the time in nordstrom you can't even tell who is shopping and who is an employee. Their dress department always always looks like a cyclone hit, I went for a dress one time, I tried on a 6 and needed an 8, they said they had 3 in the store, 3!!!! they couldn't find one, after me helping them look for 45 minutes i said forget it their manager desiree? came out and said well sorry i don't know what to tell you!? really you have 3 dresses on not so huge of a floor and you don't know what to tell me, well let me tell you, I took my $730 over to saks !! where they even through in alterations, had it hand delivered to my house when finished and a hand wrote letter on how they appreciate my business ! St john department seems like they have a "club" huddle every time i pass by, it is like where every one meets in the store to gossip, and take pics with merchandise, store merchandise as they are employees??? Like I said, opposite end of the mall for a reason. Save your money, your frustration, and time, go to the saks or neimans, or tootsies,where the merchandise is treated as well as you would treat it, the companies take pride in their employees and their employees love working for the company and love making you the CUSTOMER their number one priority! xx read more

I have to let everyone know why Nordstrom has the best customer service hands down EVER! On Sunday, Nov 17th, I visited the Nordstrom at the Dallas NorthPark Center. The item I purchased was the Bobbi Brown foundation stick, but it was not available in the store, and I needed it by Saturday, Nov 23rd. I was told it would be delivered to me before my event date. Unfortunately, that was not the case. BUT this is how AMAZINGLY AWESOME Morgan a Manager at the Dallas NorthPark is. When I called to tell her about what had transpired, Morgan did not hesitate to offer a solution. She went above and beyond to insure my experience was the best. My item was not only delivered to me at my job before my event date, I was able to keep the additional foundation stick in route for delivery to my home. I will forever be a loyal customer of Nordstrom because of their continued dedication to delivering the best customer satisfaction in the retail industry. read more

Had Jessica as a stylist and she was wonderful. Really listened to get to what I liked. Super friendly too! Unfortunately the good sale items are mostly gone already. read more

Had incredible customer service today. I retuned a pair of kids boots that were poorly made. My child wore them once. I did not have a receipt and they took it back immediately with no questions asked. I will never buy kids shoes anywhere else. I have always been a loyal client but after today they won me over for life! read more

Had such a wonderful experience in the store today. Everyone in the women's formal section were so welcoming and helpful. An extra opinion helped so much. Except the children's shoe section the gentleman that was working didn't even acknowledge I was there. read more